- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I have ever stayed in, We travel a lot and stay in 5* hotels around the world and this has been one of the very best. It is in a stunning location with it's own private beach and fantastic facilities such as the huge infinity pool, tennis court and hi-tec gym. We stayed in an ocean view villa and a beach view villa over 4 nights and each of the villas had their own private pools. The rooms were enormous, super luxurious and had huge bathrooms living areas and outdoor spaces. Great Asprey bathroom products, a perfectly stocked mini bar - which we used a lot - and Nespresso coffee machines which are very important to us!! The staff were amazing, very friendly, helpful, polite and always smiling. We loved the buffet breakfast with lots of choice and a al carte options and we loved having champagne to start the day! We ate at all the 4 restaurants on at the hotel and had amazing food and service except for 1 night at Hai Yan where the service was very slow and we left the restaurant before eating but apart from that the food an service was great. That said the restaurant manager sent us a hand written note the next day apologising for the slow service which we appreciated. We has spa treatments which were fabulous and in an amazing building over the sea and used the gym and tennis court on several occasions. We absolutely loved this hotel and would highly recommend it and we hope to make a return visit very soon. Excellent all round.