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Reviews of Hotel de la Banniere de France

3 out of 5
Hotel de la Banniere de France
11 rue roosevelt, Laon, Aisne

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 134 reviews" "
Rating 8 - Good. 56 out of 134 reviews" "
Rating 6 - Okay. 32 out of 134 reviews" "
Rating 4 - Poor. 18 out of 134 reviews" "
Rating 2 - Terrible. 4 out of 134 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Stayed 1 night in Sep 2023

6/10 Okay

liliane

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A hotel with character but in need of renovation. Rooms quite dusty but comfortable. The staff was friendly and helpful and the evening meal excellent. Breakfast was average.
Stayed 1 night in Aug 2023

8/10 Good

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location in medieval section of town. Seem to be no other hotel options nearby. Rooms rather old fashioned. worth it to be there.
Stayed 1 night in Sep 2022

6/10 Okay

Robin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2022

8/10 Good

Ghim Seong

Liked: Cleanliness, staff & service, room comfort
Medieval city on a hill
Friendly, clean, comfortable and easily accessible (by bus No 4 from gare. Stop at Gambetta) is how we would describe this hotel. Within walking distance of the cathedral, art museum, Templers chapel, Port d’Ardon, and some very nice lookout points. Nearby, there are many restaurants and bars. The hotel serves breakfast too.
Stayed 1 night in Oct 2021
Response from karine on 9 Nov,2021
merci beaucoup

6/10 Okay

Lindsay

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of character in a real old-fashioned French hotel, and the man in charge is lovely! Super helpful and charming. We were there just before New Year, and the restaurant was closed, but he gave us a good recommendation for another one. The room was enormous, bathroom also. Breakfast is typical continental style: adequate.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from mike on 6 Nov,2019
Dear sir and madam, nice to hear from you happy ti see you in the next futur Best regards/Mike

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Well-Located
Charming, historic hotel and building right around the corner from the best of the Laon historic city center. Close to hotels, restaurants, and sites, including the Cathedral. Owner/manager and staff are terrific and English speaking. Good breakfast available at additional cost. Good dinner restaurant on site as well. Note: No elevator in this 3 story hotel. No AC. Large rooms and bathrooms. Poor WiFi. Laundry service available on-site.
Stayed 3 nights in Sep 2019

8/10 Good

Den

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the centre of lovely Laon. Friendly Staff and parking onsite.
Stayed 1 night in Aug 2019

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, adequate room, disappointing hotel
The hotel is in a great location and the room was great with 2 double beds and a single in the corner for our child. However it needs some urgent renovation as it is in a tired state with our door lock barely working, most of the decor looking old, and the service was 'tired' to say the least. I tried to get to our car after 10pm but no-one was around and the front door was locked..
Stayed 1 night in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover hotel
What a nice old-fashioned hotel in a historically interesting town. Very friendly hosts. Pleasant meal.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting property but tired and unloved. Facilities average, but fixtures and fittings are all worn out.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The Manager was very rude and went out of his way to be awkward. We have been staying here for several years as a group but never again.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 17th century coach inn in a fascinating town well worth visiting. The staff were terrific and spoke excellent English. I especially appreciated their concern when I checked out and faced a walk to the train station in the rain. Instead, the day manager personally drove me without my asking. Where else would this happen? My only regret is that their restaurant was closed that day so I was unable to have dinner there, though there are many good restaurants nearby. The breakfast buffet was fresh and filling.
Stayed 1 night in May 2019

8/10 Good

Judith

Liked: Staff & service
Old school charm
A charming old-style French hotel with attentive manager and waiting staff in the lovely dining room. A short stroll took us into the historic heart of Laon and its magnificent cathedral.
Stayed 1 night in Apr 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LAON great place
Excellent location. Good parking
Stayed 1 night in Nov 2018

8/10 Good

Katharine, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with helpful friendly staff. Dinner was very good
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Central location in old part of Laon
Best feature was proximity to Cathedral. Was told that parking not available when booking through Expedia. Convenient street location was available. Small room on second floor but no lift. Unfortunately arrived about 9.45pm and kitchen already closed so no chance to comment on what looked like interesting menu. Room very dated but comfortable. Breakfast was better than average for a small French country town hotel.
Stayed 1 night in Sep 2018
Response from Mike on 25 Oct,2018
Nous vous remercions du commentaire

8/10 Good

Norma

Excellent restaurant. Very helpful staff.
Very much a traditional French small hotel where the emphasis seems to be on the restaurant and the service. There is secure parking. The bedrooms might need
Stayed 1 night in Sep 2018
Response from Mike on 12 Sept,2018
thank you ; hope to see in the next futur best regards

8/10 Good

bobw, Tircoed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quaint old hotel
We have stayed here a few times. The hotel is extremely old and guests sometimes forget this. It has true character and individuality. It is in the heart old the old town well placed for a visit. Parking is available Recommended.
Stayed 1 night in Aug 2018
Response from mike on 17 Oct,2018
Many thanks for you comment, hope to see you in the next futur best regards

6/10 Okay

Gordon, Oxford

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great central location with parking
Traditional French hotel in a central location in the mediaeval centre. Friendly staff, and a decent breakfast. Rooms in the street can be noisy with the window open.
Stayed 2 nights in Aug 2018
Response from Mike on 12 Sept,2018
thank you ; hope to see in the next futur best regards

8/10 Good

Liz

Liked: Staff & service, room comfort
Booked online and payed with paypal the night before but when we arrived we were told they didn't have our booking. Luckily I had booking ref to hand and it turned out they hadn't checked their bookings made overnight! And they only had 1 room left! Even though the website said parking available the hotel said they save the limited spaces for those who book direct with them. The room was adequate but a little musty. Breakfast and dinner was good and everyone friendly. Good position in old town to explore.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Stayed 3 nights in May 2018

6/10 Okay

james

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location
Building has a lot of charming character with excellent location to.bars and restaurants. The staff very friendly. However the building does need some refurbishment. Every noise from adjoining bathrooms and creaking floors could be heard.
Stayed 4 nights in May 2018

6/10 Okay

Verified traveller

Old world charm
Hotel is old and most of it shows that. Has a certain amount of charm with wonky stairs and room, blankets rather than duvets, creaky floors etc. Staff were friendly and we enjoyed the stay. Restaurant food was good although the service was slow which mayhave been due to Easter Sunday.
Stayed 1 night in Apr 2018
Response from Mike on 3 Apr,2018
Nice to hear from you , hope to see you in the next futur best regards /mike

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, very good food
Stayed 1 night in Mar 2018
Response from Mike on 20 Mar,2018
Many thanks , hope to see again in the next futur

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Short break with friends
Travelled to Laon for a short break with friends. The hotel is ideally situated in the old town. Car parking was tight but perhaps they have space elsewhere.The staff were friendly. Breakfast was perfectly adequate (9 euros). They opened the small bar for us each evening. The place was clean but has seen better days, as had the whole of Laon! The Cathedral was worth a visit and we ate in a couple of nice restaurants very near the Cathedral entrance.
Stayed 2 nights in Mar 2018
Response from mike on 20 Mar,2018
nice to hear from , hope to see you in the next futur best regards MIKE

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Wonderful location
Old fashioned and traditional hotel with tons of character in a great location, a bit of street noise but a quick walk to the sights in this beautiful hilltop town. Enjoy it but don't expect all the amenities!
Stayed 2 nights in Jul 2017
Response from mike on 22 Aug,2017
we thank you for choosind La banniere de france, hope to see you in the next futur best regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Were not aware of booking, were given a smaller musty room. Had to pay more for breakfast, parking! and tourist tax. Disappointing.
Response from General Manager on 6 Mar,2017
nice to hear from you, sorry about the tourist taxe shoud be payed on seat. it was mentioned with your contract with expedia, and nobady complain about this. the same breakfast was not includs , when you book the room with expedia .com best regards

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort
very convenient
Very friendly hotel staff

8/10 Good

Roger

Liked: Cleanliness, room comfort
Excellent restaurant- great food and good value wine list. Good location.

10/10 Excellent

John, Brighton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel 3 hours from Calais
Hotel de la Banniere is like the hotels that you used to stay in with your parents in the 1950's ( with modern facilities and comfortable beds!). Either you like it or you don't. We like it. We met a couple in the EXCELLENT hotel restaurant who have stopped off here each year for 30 years, this is only our 3rd so have a few visits to go. We intend to stop off here every year. Staff are great, speak English. You can book secure parking. Book the restaurant when you arrive and come down early

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
Gargoyles on the cathedral

4/10 Poor

Michael, Cambridgeshire UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good Location
The garage is awkward to get into and it is not clear which entrance to use. One was blocked by parked cars, the other you may have to cross a lane of traffic coming the same way as you, so beware. The garage is not lighted and has stuff lying around making it awkward to park, apart from not being able to see! The staff are friendly and helpful, e.g. taking bags to our room. The room is superficially clean, but shelves below sitting level were filthy. We used wet tissues to clean them, and the grime was black, rather than 'clean' dust. The room and public areas are in need of redecoration - some wallpaper hanging off. The bed was small and uncomfortable and there was a smell of cooking in the room throughout our one night there.The whole hotel needs a good re-fit. We had a glass of wine in the bar on returning from dinner elsewhere. Service was good and friendly. We did not eat in the restaurant - the menu seemed expensive for Laon and the standard of hotel. Breakfast was a bit chaotic, not enough room or service for the number of people arriving when we did. Service was pleasant though and check out efficient. We seem to have paid the city tax twice - only €1 each, but it was supposed to be included in the original price.
Response from mike on 29 Oct,2015
Nice to hear from you, the city taxe is never been included with the room ,read the contract with booking please, be sure 100% you didn't pay 2 € twise many thanks again and hope to see you again best reagrds

10/10 Excellent

Vanessa, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend away visiting a relative who has just moved to the area.

8/10 Good

Sue, Herts., UK

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay and great food!
Warm welcome, and friendly staff. Restaurant was excellent, and the location for exploring the old town central and convenient. The building itself and its decor is old fashioned, and has its draw backs, but we very much enjoyed our stay.

4/10 Poor

Andy, England

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
basic worn hotel
Picked this hotel due to being the right distance back to Calais for us and being in the old town of Laon .Lady on reception was very friendly. We know the hotel is old but it is in need of replacing carpets, bathrooms, and some furnishing and decor. Bed was comfortable and clean. flooring and tiles in bathroom was disgusting. can't comment on food, didn't eat at the hotel.

4/10 Poor

Simon, UK

Liked: Staff & service
Disliked: Property conditions & facilities
OK for one night
A somewhat crumbling hotel reminiscent of a bygone, unlamented era. However staff were friendly, helpful and relaxed. Room decor (to use the term advisedly) was peculiar and unrestful unless vivid candy stripes and mismatched materials are your thing. View of the surrounding countryside possible only if one knelt on the window-cill - a pity in such a delightful hilltop town.

8/10 Good

Robert, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exploring France
Great to be back here after so many years. Hotel in fantastic position. Dinner marvellous.

8/10 Good

Raymond, Surrey, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de la Banniere de France
This hotel was comfortable with helpful and friendly staff. The underground car park was useful for the overnight parking of motorcycles and the town had a music festival over the weekend. Excellent bars and eateries in the local vicinity; going back next year.

8/10 Good

Richard, Switzerland

Old Charming French style hotel
This is a typical French hotel. Very charming and quaint, but it's in an old building and that is reflected in the rooms - its clean but quaint. We enjoyed it thoroughly but you have to like French hotels (as opposed to modern hotels). The restaurant was very good although a little eclectic (recommended). It's location in Laon is superb - its right on the edge of the old town and you can walk anywhere in a couple minutes. If only for the location, this is a recommended hotel.

6/10 Okay

Cathy, Surrey

Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel in Laon but with good food
We have stayed in Laon before as a handy last night stopover before coming back to the UK. Interesting old town, but the hotels are old and a bit creaky too. This one has the benefit of a good restaurant - we had a delicious Chateaubriand and a very good bottle of wine.

8/10 Good

Andy, GB

Liked: Cleanliness, staff & service, room comfort
Perfect stop over hotel
Only stayed one night good though. Situated in the centre of town just right for restaurants and bars.
Response from mike on 30 Jun,2015
We thank you for choosing Hotel de La Banniere de France and we are pleased to welcome in the next futur

8/10 Good

Daniel, California

Liked: Cleanliness, staff & service, room comfort
Nice hotel in a little French town on a hill
My two teenagers and I needed a room overnight on our way from England to Germany. I picked Laon for it's small town vibe and was very pleased to find this quaint little hotel in the middle of the historic town center with walking access to the cathedral and many little restaurants and shops. The building is from the 1600's and the rooms are not modern or fancy but the atmosphere was great and the staff was very friendly. They accommodated us with three separate beds making this a very affordable stay.
We thank you for choosing Hotel de La Banniere de France and we are pleased to welcome in the next futur

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Week-end break
Excellent meal in their nice restaurant.
We thank you for choosing Hotel de La Banniere de France and we are pleased to welcome in the next futur

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent town centre hotel
Very friendly staff. Dinner was of a very high quality

10/10 Excellent

Scott, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old School French Style
Classic, old style hotel with gracious service. Very good restaurant inside the hotel. Room was very comfortable but is a walk-up. Parking is limited at the hotel but inexpensive street parking surrounds. Hotel is near the Cathedral, which is a can't miss item to see. We were very pleased to stay here.