Reception
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Reviews of Aerotel Cebu

3 out of 5
Aerotel Cebu
Level 1, Terminal 2 Mactan Cebu, International Airport, Lapu-Lapu, Central Visayas

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 58 reviews" "
Rating 8 - Good. 16 out of 58 reviews" "
Rating 6 - Okay. 6 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 6 out of 58 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Worked out great for us since we were leaving 1st thing in the morning plus they allowed us to check in after midnight
Stayed 1 night in May 2024

10/10 Excellent

Jehanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just had a slight problem when the elevator broke, we waited an hour at the ground floor.
Stayed 1 night in Mar 2024
Response from Lou on 9 Apr,2024
Thank you for sharing your experience with us. We're glad to hear that you had a pleasant stay overall. Your feedback about the elevator issue is noted, and we apologize for the inconvenience it caused during your visit. Rest assured, we're taking steps to ensure a smoother experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an even better stay.

8/10 Good

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities
great for overnight stay if your flight arrives late in the evening, located within airport terminal, accessible to restaurants within airport terminals 1&2
Stayed 1 night in Feb 2024
Response from Lou on 9 Apr,2024
We're thrilled to hear that you enjoyed your recent stay with us! Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. Your kind words are greatly appreciated, and we can't wait to have the pleasure of hosting you again in the future!

8/10 Good

Charlita

Liked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Mar 2024
Response from Aerotel Team on 11 Mar,2024
Dear Valued Guest,Thanks for staying with us. And we hope that you enjoy our service and hope to see you again in further!

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aerotel Team on 11 Mar,2024
Dear Valued Guest,Thanks for staying with us. And we hope that you enjoy our service and hope to see you again in further!

6/10 Okay

Dale

Liked: Cleanliness, staff & service
Very handy, the the airport! ( located inbetween the main floors of the airport. But the bed was short! I'm only 5'5", and my feet were at the bottom of the bed...so if you are taller it may be a little uncomfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great! Very convenient, comfy linens and mattress..
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cebu
Check in, location were great! super comfy bed Upon check in the front desk person said that there was no hot water for the shower and I said that was OK but I stayed two nights and they still didn’t have it fixed the next day. However, they offered to let me take a shower in the room next-door so it all worked out.
Stayed 1 night in Dec 2023

6/10 Okay

Dsvid

Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

KirK, Davao city

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for catching some sleep. Quiet clean safe.
Stayed 1 night in Oct 2023

8/10 Good

Ma Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for the bad smell in the room overnight. I suspected it came from the drain or air exhaust. The smell dissipated in the morning when the air conditioning was cooler.
Stayed 1 night in Jul 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L3
Very convenient for stopover Excellent coffee Great staff
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed for a day long layover in Cebu!
Stayed 1 night in Sep 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very convenient,clean
Stayed 1 night in Jul 2023

10/10 Excellent

Jason, Mount Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
The room might be small but the bed was super comfortable. The room was very clean. The shower had great water pressure. The convenience of having my room right at the airport was great. And the staff were very polite and friendly. An excellent stay and I highly recommend.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael-Ray, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Upstairs right at the airport Terminal 2.
Stayed 1 night in Jun 2023

8/10 Good

Twopass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for long layovers especially for international travelers. Better even if there was a covered or direct indoor connection between terminals 1&2. Satisfied customer.
Stayed 1 night in Apr 2023

10/10 Excellent

Julie Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the simplicity of the facility. I would recommend longer time for wifi access or the option to purchase more time. Staff is always courteous and helpful.
Stayed 1 night in Feb 2023

10/10 Excellent

Nomer

Stayed 1 night in Feb 2023

10/10 Excellent

Julie Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for international travelers.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveler
Amazing relaxing stay during a flight layover, will definitely use again
Stayed 1 night in Jan 2023

10/10 Excellent

Elmer

Stayed 1 night in Nov 2022

10/10 Excellent

remesandja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aerotel stay
Friendly staff. Clem and comfortable, but the water in the shower keeps getting warm and cold. It’s a small thing that should be fixed.
Stayed 1 night in Sep 2022

2/10 Terrible

Michelle

Stayed 1 night in Jul 2022

2/10 Terrible

Jeana, California

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You guys are fooling us. The Aerohotel is closed. You accept the online book and payment. The Aerohotel is not operating. Shame on you guys. I need full refund of my money. I called on 11/26/2020 until now you don’t not send my money thru my bank. Jeana Gimena
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Aerotel Cebu - Operations Manager on 15 Oct,2019
Dear valued guest, thank you for feedback. Please accept our sincere apologies that your stay was not quite as enjoyable as it should have been. Would you like to share in which area we should further improve and make your next stay more enjoyable?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is far the best. Everything is immaculate and service was excellent.....
Stayed 1 night in Jul 2019
Response from Aerotel Cebu - Operations Manager on 10 Oct,2019
Dear Valued Guest, I am very pleased to learn that your overall stay with Aerotel Cebu was satisfactory. It is my honour to know that you enjoyed the stay. We look forward to welcoming you back soon.

10/10 Excellent

Tariq, caribbean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Excellent reception and location. The single room a bit small but perfect fo
Stayed 1 night in Jun 2019
Response from Aerotel Cebu - Operations Manager on 23 Oct,2019
Dear Valued Guest, I am very pleased to learn that your overall stay with Aerotel Cebu was satisfactory. It is my honour to know that you enjoyed the stay. We look forward to welcoming you back soon.

10/10 Excellent

Gene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in Excellent location Solid basic amenities
Stayed 1 night in May 2019
Response from Aerotel Cebu - Operations Manager on 23 Oct,2019
Dear Valued Guest, I am very pleased to learn that your overall stay with Aerotel Cebu was satisfactory. It is my honour to know that you enjoyed the stay. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Kitt on 4 Jun,2019
Dear Guest, Thanks for choosing Aerotel Cebu as your stay. We love to hear from you :) Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Aerotel Cebu - Operations Manager on 23 Oct,2019
Dear Valued Guest, I am very pleased to learn that your overall stay with Aerotel Cebu was satisfactory. It is my honour to know that you enjoyed the stay. We look forward to welcoming you back soon.

6/10 Okay

Eugenia

Liked: Cleanliness, staff & service, room comfort
NOT HOT WATER FOR SHOWERING.
I needed ton stay there for a second time. This time much better than the previous one although the did not have hot water for the shower. Price quality, the hotels do not fit the standards I would pay for.
Stayed 1 night in Feb 2019
Response from Aerotel Cebu - Operations Manager on 14 Nov,2019
Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. We have shared your feedback with relevant department so that further enhancement could be carried out. We sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
an expensive and not so pleasant “rest”
It is not clear enough that the booking is per hours on Hotels.com . I booked for a night and since I thought i booked the room 6 hours (thinking that it was a type of room and not that I was spending 50 euros for a small space for 6 hours) It was a bit shocked after 20 hours of flights to realize that this was the case. My next flight was at 12 the following morning and I arrive at 14.00pm, so I needed to ''hang out'' in this super tiny airport (with just one cafe) four hours and then check in at 10.30-6.30, extending my stay to 6hours+2. They do not have a space for keeping your luggage and the place was super noisy. I was in room number 8, next to reception and I could not get a proper night sleep with people coming and going and people laughing and speaking loud. Also, they did not have proper boiling water and the staff did not speak very good english. So all in all, I can say I DO NOT RECOMMEND THIS HOTEL AT ALL.
Stayed 1 night in Feb 2019
Response from Aerotel Cebu - Operations Manager on 14 Nov,2019
Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. We have shared your feedback with relevant department so that further enhancement could be carried out. The experience of this particular visit may have discouraged you to return to Aerotel Cebu but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Very poor wanted me to soy twice, very noisy doors slamming reception team noise a very poor experience. The only positive is that it's location at the airport. However not a good enough reason to study again
Stayed 1 night in Feb 2019
Response from Aerotel Cebu - Operations Manager on 14 Nov,2019
Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. We have shared your feedback with relevant department so that further enhancement could be carried out. The experience of this particular visit may have discouraged you to return to Aerotel Cebu but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very convenient esp if you have short layover between intl and domestic flights. There’s also a 24/7 free shuttle that goes between T1 and T2.
Stayed 1 night in Dec 2018
Response from PPL on 14 Jan,2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kayo

I used it because I arrived late in Cebu. It feels more like a place to take a nap than a hotel. The single room is very small and difficult to store large suitcases. Also, I couldn't control the air conditioner so it was cold. It's convenient because it's attached to Terminal 2, but it feels like it's there to at least take a break.
Stayed 1 night in Feb 2024
Response from Aerotel Team on 11 Mar,2024
Dear Valued Guest,Thanks for staying with us. And we hope that you enjoy our service and hope to see you again in further!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aerotel Team on 11 Mar,2024
Dear Valued Guest,Thanks for staying with us. And we hope that you enjoy our service and hope to see you again in further!

8/10 Good

Ayako

Travelled with group
Liked: Cleanliness, staff & service, amenities
フライトの到着が遅く夜中のチェックインでしたがスムーズに案内してくれて助かりました。英語の話せない私たちでしたがなんとかなりました。一つ困ったのは部屋の冷房が効きすぎていて、調整の仕方が分からなかったこと。笑　
Stayed 1 night in Dec 2023

4/10 Poor

Kristofer

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
ACn var högljudd och gick inte att ställa in/stänga av. Toalettsitsen var lös, handduken var trasig, tycker i duschen var lågt och bytte till kranen hela tiden. Väldigt litet rum, trasigt kakel på toan. Enda anledningen att vi här är att det ligger på flygplatsen
Stayed 1 night in Nov 2023

8/10 Good

Shoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

AYANO

Stayed 1 night in Oct 2023

8/10 Good

Haruna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感があって、満足できたが、とにかく寒かった。
Stayed 1 night in Oct 2023

6/10 Okay

Kazunari

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Yokota

Liked: Cleanliness, staff & service, property conditions & facilities
ベッドがやや短くて足が壁に当たりました。こじんまりとして清潔で必要な設備・物は整っています。全く問題なし。
Stayed 1 night in May 2023

8/10 Good

Misaki

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
싼 값에 잠깐 하루 묵기 좋은 숙소
공항 새벽 도착해서 0.5박 하기 최적의 숙소입니다. 에어컨은 진짜 빵빵해서 추워요….
Stayed 1 night in Feb 2023