5 bars/lounges, 2 poolside bars
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Reviews of Palms Casino Resort

4.5 out of 5
Palms Casino Resort
4321 W Flamingo Rd, Las Vegas, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 1431 out of 2696 reviews" "
Rating 8 - Good. 617 out of 2696 reviews" "
Rating 6 - Okay. 298 out of 2696 reviews" "
Rating 4 - Poor. 176 out of 2696 reviews" "
Rating 2 - Terrible. 174 out of 2696 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jerritt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Oscar at the front desk was extremly rude during check in
Stayed 2 nights in Apr 2024
Response from Palms Guest Experience on 30 Apr,2024
Hello Jerritt, thank you for taking the time to provide us with your feedback. We're sorry to see you encountered service quality issues with one of our team members. Your comment has been sent to management to be addressed. Thank you for bringing this to our attention.

10/10 Excellent

Shaun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say about my stay. I just wish there was a fridge in my ivory suite. Other than that I have nothing negative to say. I had a great stay. Will definitely stay there again.
Stayed 4 nights in Apr 2024
Response from Renee on 30 Apr,2024
Hello Shaun,Thank you for sharing your feedback with us. We appreciate your patronage and will pass along your comments and suggestions with our team. We hope to welcome you back again soon! Most Sincerely,Guest Experience Team

10/10 Excellent

Niels Ole

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quick check in and nice host
Stayed 1 night in Apr 2024
Response from SM on 30 Apr,2024
Thank you for the feed back

10/10 Excellent

Nongnut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ข
Stayed 1 night in Apr 2024
Response from SM on 30 Apr,2024
Thank you for the feed back

8/10 Good

Kia Pao

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Viva Las Vegas @Checked into Palms C. was slow with one worker and lines were long and this was after 10pm. Same thing at early checkout with long lines and one Service rep. Rooms were great, updated with nice view of the strip hotels. Indoor restaurants were nice along with casino floor not too busy. Sux that 2 Pool were still closed, will need a car to get around due to hotel off the strip. Plenty of restaurants and shopping in surrounding areas. Got a Room price Deal so for the stay 4/5 *
Stayed 3 nights in Mar 2024
Response from SM on 30 Apr,2024
Thank you for the feed back

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service, property conditions & facilities
We enjoyed the price for the suite and the pool area. The smell in the casino and common areas was horrid however. It was a mixture of overpowering perfume and smoke. It was so off putting we most liked will not stay here again
Stayed 1 night in Apr 2024

8/10 Good

Tanisha

Travelled with group
Liked: Cleanliness, staff & service
Had a great experience for my first time in Vegas but didn’t like that there was no mini fridge to use and no coffee maker/kettle and I’m forced to buy the stuff at the hotel. When I think of Vegas I think of “ the best of the best” and the room and the room amenities was not as great as I expected but I still had a great time.
Stayed 5 nights in Apr 2024
Response from SM on 28 Apr,2024
Thank you for the feed back

2/10 Terrible

Teneka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palms hotel has bed bugs
Stayed 2 nights in Apr 2024
Response from SM on 27 Apr,2024
Thank you for feed back

10/10 Excellent

Yayoi, San Jose

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, much better than expected. Location is in the middle of industrial area
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on 26 Apr,2024
Hello Yayoi, thank you for choosing to stay with us. We're happy to see you enjoyed your overall experience with us. We welcome you back!

2/10 Terrible

Aaron

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Extremely disappointed and out of the six properties, we tried out and plan to review for our travel social media channels. This is our first negative review in Las Vegas. Valet was slow, but friendly. Location isn’t the best but I’m not gonna ding them for that because I know the area Other Hotel guest were exactly the best people but overall still fine Front desk, staff, and whoever handles everything with check-in and assign in the rooms was pretty terrible across-the-board The room wasn’t ready that’s fine. It should take a couple minutes like they said an hour and 10 minutes later it was finally ready. For later, check out because we weren’t able to check in time so I think it’s reasonable to expect an hour of later check out time that wasn’t granted. Everything is closed relatively early The biggest issue, however, is with the room we were showering and the drain for the Shower was pretty slow and was backed up. OK we can deal with a slow drain. Not a big deal. However, five minutes later when we were brushing our teeth a couple minutes later Water started backing up and the sink drain and then seconds after that black sludge like stuff started coming up and smelled in the other sink next to us that was absolutely disgusting and then it started to come out through the bathtub so the entire plumbing system in the unit is completely backed up. Way too late to do anything about it, but we’ll see what staff do but otherwise not a great stay whatsoever. T
Stayed 1 night in Apr 2024
Response from SM on 26 Apr,2024
thank you for the feed back

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from SM on 26 Apr,2024
Thank you for the feed back

2/10 Terrible

Gino

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Palms Guest Experience on 26 Apr,2024
Hello Gino, we're sorry as it appears you did not have a pleasant experience with us. We strive to meet the needs of all our guests, and we're so sorry we fell short of meeting yours.

6/10 Okay

Van

Travelled with family
Disliked: Staff & service
Ok
Stayed 1 night in Apr 2024
Response from SM on 26 Apr,2024
Thank you for the feed back

6/10 Okay

Colette

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room we had, which was a double Queen in the Ivory tower, needed some attention. The curtains were torn, the bathroom faucet had hard water buildup, the office chair was peeling, the pillow case had a hole in it. We expected better from this resort.
Stayed 1 night in Apr 2024
Response from SM on 26 Apr,2024
Thank you for the feed back

6/10 Okay

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used cooler in the room for a few personal items. I was charged for using it. There was no note on door stating that a fridge could be rented and moving items from cooler would be a charge. There was $44.22 a night resort fee. That was never mentioned when i checked in or made the reservation. Waited for ever to get a waitress in the casino.
Stayed 4 nights in Apr 2024
Response from SM on 26 Apr,2024
Thank you for the feed back

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet hot when we entered as the AC was off, and we were never able to get it to cool down a comfortable temperature. Room itself was nice and clean, the bed was just ok, I have slept in much more comfortable beds in hotels/casinos. One nitpick, the toilet paper was razor thing and felt like sandpaper, worst TP in a room in a long while.
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on 23 Apr,2024
Hello David, thank you for providing your feedback. We will take notes and share them with the appropriate departments to remedy these issues for future guests.

10/10 Excellent

justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice that it’s off the strip easy access in and out quiet less hectic
Stayed 1 night in Apr 2024

6/10 Okay

Michael, Peoria

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from SM on 23 Apr,2024
Thank you for the feed back

4/10 Poor

Saraya

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was an okay property. Was here for a wedding at the property so chose the location due convenience to that however I would never stay here again and I’ve been coming to Vegas for 15 years. Rooms need renovations and upon arrival the first room I checked into was dirty with stains (I have photos to prove) - moved me to another room more stains however less than the other. Overall gross however the fantasy suites are way better - don’t book their regular rooms ever if you choose to stay here. Huge difference in comparison. Wish I knew that prior to booking because their regular rooms are heinous. Overall won’t ever stay here again but the staff is really nice and wonderful. The only win of the property. Employees in Vegas are amazing. But take your money elsewhere so many better options.
Stayed 3 nights in Apr 2024
Response from SM on 23 Apr,2024
Thank you for the feed back

6/10 Okay

amy

Liked: Cleanliness, staff & service
Reasonable off strip option in a good location. Good water pressure in the shower, but the hotel shampoo/conditioner is trash. Mattress slid off the bed frame every time I got on or off the bed, can’t set the actual temperature in the room (at least in the ivory tower). Great blackout curtains
Stayed 2 nights in Apr 2024
Response from Renee on 22 Apr,2024
Hello Amy, thank you for your feedback, we appreciate it as it helps us to better understand our guests experience and how to improve. We have forwarded your comments to our management team for review. We do hope that you try us again in the future.Guest Experience Team

6/10 Okay

SAKSHI

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from SM on 23 Apr,2024
Thank you for the feed back

10/10 Excellent

Jacqueline, Santa Clarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the steak house.
Stayed 1 night in Apr 2024
Response from SM on 22 Apr,2024
Thank you for the feed back

8/10 Good

Monnica

Liked: Cleanliness, staff & service, property conditions & facilities
Good visit
Stayed 3 nights in Apr 2024
Response from SM on 22 Apr,2024
Thank you for the feed back

10/10 Excellent

Hana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and wonderful customer service! Spa, restaurant options, movie theater, pool, bar with a fabulous view!
Stayed 2 nights in Apr 2024
Response from Renee on 21 Apr,2024
Thank you for choosing Palms Casino Resort! We look forward to your next stay. Most Sincerely,Guest Experience Team

10/10 Excellent

Du

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from SM on 23 Apr,2024
Thank you for the feed back

6/10 Okay

HONG

Travelled with partner
Linen is dirty and facial wash tub is clog.
Stayed 1 night in Apr 2024
Response from SM on 21 Apr,2024
Thank you for your feed back

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities
Nice casino and restaurant options
Stayed 3 nights in Apr 2024
Response from Renee on 21 Apr,2024
Thank you for choosing Palms Casino Resort! We look forward to your next stay. Most Sincerely,Guest Experience Team

8/10 Good

Sadeek

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jan 2024
Response from SM on 20 Apr,2024
Thank you for the feed back

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to vegas for my daughters 7th bday. Checked in and they upgraded us to a penthouse. What a great first experience for my family.
Stayed 1 night in Apr 2024
Response from SM on 20 Apr,2024
Thank you for the feed back

10/10 Excellent

christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and friendly atmosphere
Stayed 4 nights in Apr 2024
Response from Renee on 19 Apr,2024
Hello Christina, We are so happy to hear you enjoyed your stay with us and experienced a safe and comfortable stay. We hope to welcome you back.

4/10 Poor

Raylene

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The overall cleanliness and odor of the restroom should have been in better conditions. The shower pressure was very weak. Those would be my main concerns.
Stayed 2 nights in Apr 2024
Response from SM on 19 Apr,2024
Thank you for the feed back

8/10 Good

Deborah

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SM on 19 Apr,2024
Thank you for the feed back

6/10 Okay

candice l, Palestine

Disliked: Cleanliness, property conditions & facilities
So many things where broken in my room. Had Maintenance cone in fix the ac and mini bar and other things. And then they tried to charge me for everything in the mini fridge i was like heck no the guy came to fix it never took a thing out of it. They charge a resort fee of 40$ a night after you check in.
Stayed 6 nights in Apr 2024
Response from Palms Guest Experience on 18 Apr,2024
Thank you for providing your feedback, we are sorry to hear that you encountered some issues with your room. We will pass this feedback along to our Hotel team for review.

10/10 Excellent

Issac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on 18 Apr,2024
Thank you for providing your rating, we appreciate your patronage.

6/10 Okay

Thomas Dean

Travelled with family
Liked: Cleanliness, staff & service
A little off the beaten path. Limited things for entertainment.
Stayed 3 nights in Apr 2024
Response from Palms Guest Experience on 18 Apr,2024
Thank you for providing your feedback, we appreciate your patronage and insights.

8/10 Good

L Matthew

Stayed 1 night in Apr 2024
Response from Palms Guest Experience on 18 Apr,2024
Thank you for providing your rating, we appreciate your patronage.

8/10 Good

Alexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, quick check in
Stayed 2 nights in Apr 2024
Response from Palms Guest Experience on 17 Apr,2024
Hello Alexa, thank you for choosing Palms Casino Resort. We welcome you back!

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is unprofessional and rude! I was given a double bed room when I had requested 1 king at booking and was not offered an upgrade or allowed to cancel for a refund. The room looks old, outdated and no views whatsoever, they claimed they are sold out on a Monday night …ridiculous! I called other hotels and they all have vacancies and much closer to the strip, this place is a scam! Do not recommend.
Stayed 1 night in Apr 2024
Response from SM on 16 Apr,2024
Thank you for the feed back

10/10 Excellent

Tamekia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here
Stayed 2 nights in Apr 2024
Response from SM on 16 Apr,2024
Thank you for the feed back

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Renee on 17 Apr,2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

4/10 Poor

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service
Bathroom lighting was terrible. The toilet had a difficult time flushing at times. The cold side of the sink faucet was broken. The beds did not stay on the frame— they slid away from the wall all weekend. The staff was excellent though!
Stayed 5 nights in Apr 2024
Response from SM on 16 Apr,2024
Thank you for the feed back

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Palms Guest Experience on 17 Apr,2024
Thank you Brandi for choosing Palms Casino Resort. We welcome you back!

8/10 Good

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotels and rooms, yet overpriced.
Stayed 1 night in Apr 2024
Response from SM on 16 Apr,2024
Thank you for the feed back

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room - we only stayed 1 night so it was good location (off the strip) we got a short cab ride to Chinatown for very lovely dinner at reasonable price.
Stayed 1 night in Apr 2024
Response from SM on 13 Apr,2024
Thank you for the feed back

8/10 Good

Milton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud construction noise well past 1 am on street next to hotel and parking lot smelled like rotten sewage.
Stayed 4 nights in Apr 2024
Response from SM on 13 Apr,2024
Thank you for the feed back

10/10 Excellent

Andrei, Baldwin Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location & clean hotel room, easy to park and no charge parking fee.
Stayed 2 nights in Apr 2024
Response from Renee on 12 Apr,2024
Thank you for choosing Palms Casino Resort, we appreciate your patronage, and we look forward to welcoming you back in the near future! Most Sincerely, Guest Experience Team

6/10 Okay

Cecilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear the next room guests arguing until 2 am so it was hard for all of us to go to sleep.
Stayed 1 night in Apr 2024
Response from Renee on 12 Apr,2024
Hello Cecilio,We appreciate you letting us know about your recent visit. We are sorry to hear you encountered trouble sleeping as a result of other guests. We do hope you were able to notify our team, we do our best to address guest concerns. Your feedback will be shared with our team as we work on improvements. Most Sincerely, Guest Experience Team

10/10 Excellent

Shakeeb

Liked: Cleanliness, staff & service
New mattress needed, make sure room isn’t near the elevator can get loud each time someone is going up or down.
Stayed 3 nights in Apr 2024
Response from SM on 12 Apr,2024
Thank you for the feed back

4/10 Poor

ginger

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SM on 13 Apr,2024
Thank you for the feed back

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on 12 Apr,2024
Thank you Krishna for choosing Palms Casino Resort. We welcome you back!