Soundproofing, iron/ironing board, free WiFi, bed sheets
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Reviews of Abbey Hotel by Trivelles

3 out of 5
Abbey Hotel by Trivelles
104 Saint Margaret's Way, Leicester, England

Reviews

7.8

Good

Rating 10 - Excellent. 76 out of 203 reviews" "
Rating 8 - Good. 66 out of 203 reviews" "
Rating 6 - Okay. 30 out of 203 reviews" "
Rating 4 - Poor. 16 out of 203 reviews" "
Rating 2 - Terrible. 15 out of 203 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Faqir Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Faqir Lashari , it was great place to stay
Stayed 1 night in May 2024

10/10 Excellent

Shakila, Accrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, lovely hotel, only problem i would say is the mattress was not comfortable a little springy.
Stayed 1 night in May 2024

6/10 Okay

andrew

Liked: Cleanliness
Disliked: Amenities
The pro: Convenient walking distance to the national space center with friendly staff with clean rooms. Cons: sadly let down by being worn down with multiple damaged items in the room and in the room that I stayed in missing blackout curtains that were very much needed as the LED street light made it like trying to sleep with the light on. This along with the noise from the main road made getting a good nights sleep difficult.
Stayed 2 nights in May 2024

8/10 Good

Ranganathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar,2024
Thank you for your feedback.

8/10 Good

Chris

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from staff on 31 Jan,2024
Thank you. We hope to see you again

10/10 Excellent

Dionysis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms , it was warm for the cold days during our stay and it was value for money for what you get!
Stayed 3 nights in Nov 2023

6/10 Okay

Taslima

Disliked: Property conditions & facilities
Remote wouldn’t work for the TV and shower room space was smal
Stayed 1 night in Nov 2023

6/10 Okay

Serafeim

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Good location for the space centre- 15 min walk. Linen was nice, bed was comfortable, generous tea and coffee. Significant wear and tear, mirror brokem, doors chipped. Needs some TLC. Also stained wall that could be cleaned in 10 moms.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Lovely stay! Good size rooms, clean, and have all the amenities needed. Some small things though - stains on walls in rooms, and entrance/reception area could do with a re-vamp. Overall great value!!
Stayed 1 night in Nov 2023

10/10 Excellent

susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again
Really nice friendly place with everything you need
Stayed 1 night in Sep 2023
Response from manager on 10 Oct,2023
Thank you for your amazing feedback! We can not wait to see you again.

6/10 Okay

Philip

Stayed 1 night in Sep 2023
Response from manager on 10 Oct,2023
Thank you for your feedback

2/10 Terrible

Ana Paula

Business traveller
Disliked: Property conditions & facilities, room comfort
Have to review rooms set up - bad.
Cold water in the shower ( tap water with hot water, but almost cold in the shower), mattress hard. No blinds to help to cut the lights in the morning.
Stayed 2 nights in Sep 2023
Response from MANAGER on 19 Sept,2023
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

4/10 Poor

s

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would not stay here again.
The hotel location is at the side of a very busy road... We had a front facing room so your head is about 4 feet from the vehicles! It is noisy and we didn't sleep well. The room was very tired, very small and the bathroom was tiny. The bed is very small and doubt it is a proper double size. The reception isn't manned all the time so difficult to report any issues. The room was not serviced at all during our three night stay. They say any port in a storm but it would have to be an apocalyptic one to get us through the door again!
Stayed 3 nights in Sep 2023
Response from Manager on 10 Oct,2023
Thank you for your feedback. We will look into the matter to improve our service.

8/10 Good

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly staff … nice place to stay
Stayed 1 night in Sep 2023
Response from MANAGER on 19 Sept,2023
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to city centre, peaceful and excellent customer service
Stayed 3 nights in Sep 2023
Response from MANAGER on 19 Sept,2023
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

6/10 Okay

Hinalkumar

Disliked: Property conditions & facilities, room comfort
Tiny room for 1 kids only not for Adult
Too much small Riom for 1 person Toilet & bathroom tiny condition ( too much small- not satisfied
Stayed 1 night in Sep 2023
Response from MANAGER on 19 Sept,2023
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

8/10 Good

JAMIE

Liked: Cleanliness, property conditions & facilities
A positive experience generally
The hotel is well-located for the city centre and Abbie Park and appears to be in relatively good, modern condition. Check in was slow and required a £100 deposit (I was surprised as this isn't usually a requirement and especially not in such a budget establishment). The management appears to be a big fan of paper notices, warnings and instructions - there are instructions littering the whole hotel and it's far too much to read! All the instructions on the walls tend to make the hotel feel quite bossy and intimidating which I'm sure wasn't its intention as the staff were quite friendly. The room was small but comfy with an interior window, fan and double bed with white bedding. The shower room was tiny - but clean and well maintained. Overall a generally positive experience with a few little tweaks needed to make it feel more welcoming.
Stayed 2 nights in Sep 2023
Response from Manager on 4 Sept,2023
Thank you for staying with us. Taking a security deposit is the hotel policy and it is also mentioned online. We do apologise you felt like this during your stay. The notices are our policies and important information for our guests. Sometimes there may be a guest waiting in line to check in and if they read the notices they will know and could also get there booking details and ID etc out and ready for the receptionist. We hope to see you again soon.

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was too small for two people
Stayed 1 night in Aug 2023
Response from manager on 4 Sept,2023
Thank you for your feedback.

10/10 Excellent

Rob

Stayed 1 night in Aug 2023
Response from manager on 9 Aug,2023
Thank you so much! We hope to see you again!

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
It was clean and staff was very lovely too
Stayed 1 night in Jul 2023
Response from manager on 9 Aug,2023
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

8/10 Good

Iqra

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Overall, it was very nice, especially in terms of customer service. Farhana was really helpful throughout.
Stayed 3 nights in Jul 2023
Response from manager on 9 Aug,2023
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from manager on 29 Jul,2023
Thank you for your feedback. We can’t wait to see you again.

10/10 Excellent

Mohamod

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 1 night in Jun 2023
Response from manager on 5 Jul,2023
Thank you for your compliments! it was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back

8/10 Good

Jagjit

Stayed 2 nights in May 2023
Response from manager on 8 Jun,2023
Thank you for your feedback. We hope to welcome you back again.

4/10 Poor

Glen

Liked: Cleanliness
Disliked: Property conditions & facilities
We had a ground floor room we couldn’t open the window because the security lock had been cut so we couldn’t leave the window open at night and the room was hot . The side shelves on the bed were too close to the bed as I turned over as I was asleep I cracked my head and it cut it making me bleed the staff when they were there were helpful but rarely available, it was clean and tidy but the rooms look nothing like the photos shown and I paid for an upgrade from an economy room but if that was an upside hate to of seen the economy room
Stayed 3 nights in May 2023
Response from manager on 8 Jun,2023
Thank you for your feedback. We apologise that you had faced this problems whilst staying at the Abbey Hotel. We will definitely pass the message on to our management and look into the matter as part of our commitment towards guest satisfaction. We can assure you that will not be happening again. We hope to welcome you back again.

4/10 Poor

Manish

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A message for North American travellers, this is not a hotel, a motel at best. I'm told that this is typical of places at this price point, but the bed had no support nor any padding for comfort. Opening windows lets in mosquiots. Shower only has extremely hot water. mini refrigerator does not get cold. brining your bag up the narrow, winding stairs is a challenge.
Stayed 5 nights in May 2023
Response from manager on 8 Jun,2023
Thank you for your feedback. We apologise that you had faced this problems whilst staying at the Abbey Hotel. We will definitely pass the message on to our management and look into the matter as part of our commitment towards guest satisfaction. We can assure you that will not be happening again. We hope to welcome you back again.

10/10 Excellent

Taybah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from manager on 8 Jun,2023
Thank you for your feedback. We hope to welcome you back again.

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from manager on 26 Apr,2023
Thank you for the amazing feedback!, we hope to see you again. Many thanks

10/10 Excellent

YUSUF

Stayed 1 night in Feb 2023
Response from MANAGER on 17 Mar,2023
Thank you for your feedback. We can’t wait to see you again.

10/10 Excellent

Troy

Stayed 1 night in Feb 2023
Response from MANAGER on 17 Mar,2023
Thank you for your feedback. We can’t wait to see you again.

10/10 Excellent

sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from manager on 14 Feb,2023
Thank you for amazing feedback. We cant wait to see you again.

4/10 Poor

Adrian

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Very basic, no food or drink facilities, reception not inviting.
Stayed 2 nights in Jan 2023
Response from MANAGER on 11 Feb,2023
Thank you for your feedback

10/10 Excellent

Benazir

Stayed 1 night in Jan 2023
Response from Management on 1 Feb,2023
Thank you for stay at the Abbey hotel delighted you enjoyed your stay. We appreciate your positive feedback and hope to welcome you back soon. Many thanks

10/10 Excellent

sunil

Stayed 1 night in Jan 2023
Response from Management on 1 Feb,2023
Thank you for stay at the Abbey hotel delighted you enjoyed your stay. We appreciate your positive feedback and hope to welcome you back soon. Many thanks

10/10 Excellent

MARCELLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
Straightforward easy to stay hotel, no frills but clean and warm, good hot shower, comfy bed, friendly and helpful staff. We had no complaints, have stayed before and would stay again.
Stayed 4 nights in Dec 2022
Response from MANAGER - HANNAH on 14 Jan,2023
Thank you for the feedback, returning customers mean a lot to us and we are glad you enjoyed your stay. Your compliments about our staff will be passed on! We cannot wait to welcome you back again!!

10/10 Excellent

Eamonn

Stayed 1 night in Dec 2022
Response from Manager on 16 Dec,2022
Wow, thanks for your super great feedback! So glad you enjoyed your stay.We cannot wait to welcome you back again!!

10/10 Excellent

ROSS

Stayed 1 night in Dec 2022
Response from manager on 16 Dec,2022
Wow, thanks for your super great feedback! So glad you enjoyed your stay. We cannot wait to welcome you back again!!

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were a disgrace, fittings hanging from walls exposing wording, no hot water available, walls and bed stained, we left and booked into Hilton and lost our money. Nothing like the photo’s
Stayed 1 night in Nov 2022
Response from Manager on 16 Dec,2022
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

6/10 Okay

Nicholas

Travelled with group
Disliked: Property conditions & facilities
Hotel dated and worn. Clean enough, but things missing/not working/broken.
Stayed 2 nights in Nov 2022
Response from Manager on 16 Dec,2022
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

10/10 Excellent

Kelly

Stayed 2 nights in Nov 2022
Response from manager on 16 Dec,2022
Wow, thanks for your super great feedback! So glad you enjoyed you stay. We cannot wait to welcome you back again!!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even the economy rooms are good
I stayed in a economy room which was great very comfy and better than some hotels best rooms.Just no window to the outside .But a window to a corridor .But because modern light was good
Stayed 1 night in Oct 2022
Response from MANAGER on 12 Oct,2022
Thank you for your feedback, as we are always looking at ways to improve our services, we will take your comment away for further consideration.

10/10 Excellent

Asid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 12 Oct,2022
Thank you for your feedback! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

6/10 Okay

David

Business traveller
Liked: Property conditions & facilities, room comfort
Ok place
Very basic hotel, receptionist not the greatest. Value for money, pretty poor. Diubt woukd stop again. Room Was clean.
Stayed 1 night in Sep 2022
Response from manager on 12 Oct,2022
Thank you for your feedback

8/10 Good

Pellagia

Stayed 1 night in Aug 2022

10/10 Excellent

Amanda

Stayed 1 night in Aug 2022
Response from Manager on 12 Oct,2022
Thank you for your compliment! It was a pleasure to accommodate you, as well to see you enjoyed your stay! We can’t wait to welcome you back.

8/10 Good

victor

Stayed 2 nights in Aug 2022

6/10 Okay

Gordon

Travelled with family
Liked: Cleanliness, staff & service
Very cramped and stuffy
Stayed 3 nights in Jul 2022

6/10 Okay

Tracy

Stayed 1 night in Jul 2022

6/10 Okay

Pamela

Disliked: Amenities, property conditions & facilities
Not good
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2022