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Reviews of The Grange at Mortimers Cross

4 out of 5
The Grange at Mortimers Cross
Mortimers Cross, Kingsland, Leominster, England

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 86 reviews" "
Rating 8 - Good. 30 out of 86 reviews" "
Rating 6 - Okay. 17 out of 86 reviews" "
Rating 4 - Poor. 3 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away for a friend’s wedding
I arrived later than should for check in due to delays but was still able to book in. The room was very clean with a lovely big comfortable double bed. There was tea and coffee in the rooms plus a television which was an added bonus. The shower room was extremely clean and the shower was lovely and hot. I’d definitely recommend it to anyone.
Stayed 3 nights in Jun 2023

8/10 Good

Gordon P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room and very quiet
I had not read the booking properly and had not noticed that the last time to book in was 6 pm. Luckily i arrived just before. The room was excellent and very quiet. A cooked breakfast was only available when the restaurant opened at 9.45 but that suited me fine. On checking in i was recommended the Angel pub in the next village for an evening meal which was very good.
Stayed 1 night in Oct 2022

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Was a nice room. Tv was a little small and in an awkward place
Stayed 1 night in Oct 2022

6/10 Okay

Jerry

Stayed 1 night in Aug 2022

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, property conditions & facilities
OK
Stayed 1 night in Aug 2022

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and the jacuzzi-style bath was very good. Staff were friendly and efficient. A bit disappointed there was no restaurant open in evening, although we did find a very nice restaurant nearby in Kingsland.
Stayed 1 night in Aug 2022

6/10 Okay

Nicky

Stayed 1 night in Jul 2022

6/10 Okay

MRS SALLY A

Stayed 1 night in Jun 2022

8/10 Good

Sam

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Dave

Stayed 1 night in May 2022

8/10 Good

Harold, sandbach

Travelled with partner
Overpriced for what it was. Breakfast too expensive at £25 for two. We declined and opted for weatherspoons in Shrewsbury on the way home. Half the price.
Stayed 1 night in May 2022

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place... will definitely stay here again. Converted old pub, the room was massive.. jacuzzi bath... this place has its own shop which sells fresh produce and locally sourced items... staff were very welcoming and helpful.
Stayed 1 night in Apr 2022

6/10 Okay

j

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Gill

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Property served its purpose but was rather “tired” Disappointing that restaurant wasn’t open after 6pm and breakfast was at 8am-8.40am. Lack of staff around to speak to. We bought cake from there which was delicious
Stayed 2 nights in Oct 2021

2/10 Terrible

Stephen

Stayed 1 night in Jul 2021

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
In need of refurbishment and better cleaning.
When we booked the stay, it was a pub with accommodation. In June, we received an e-mail telling us that they had shut the pub and opened a delicatessen in place of the pub. We arrived, having been told that we should knock at the side door by the black or red vehicle, and tried for over 10 minutes to attract anyone's attention. The stairs from the ground floor to 1st floor where our bedroom was creaked very loudly. But that was nothing compared to the staircase from the 2nd floor to the 1st floor - This came down directly above our room and we were woken at 5.30 am each morning by guests wearing what seemed like safety footwear as they went out to work. Our room was large with a large bathroom. Unfortunately, the bathroom windowsill was covered in flies each day and we had to remove them ourselves. The bathroom mirror was dirty and looked like it was some time since it had been cleaned. We had booked a room with a spa bath, unfortunately we were unable to use it until the last night of our stay as the seal on the plug was cut so water just drained away. We were told that we had to have breakfast between 8 am and 8.30 am - This is something we have never encountered in over 40 years of staying in UK accommodation. The breakfast was good and wholesome, but to only offer guests 1 piece of toast with their breakfast seemed a little mean. We have stayed at far superior accommodation at other establishments for similar or less than we were charged for our stay.
Stayed 3 nights in Sep 2021

6/10 Okay

Joy

Business traveller
Liked: Staff & service, room comfort
A bit disappointing
Unhappy when I phone to sort out check in to be told there was £10 an hour late book in fee for after 7pm. I think that is totally unreasonable and I was not aware of it when I booked as it wasn't highlighted on the website - it needs to be stated when the booking is made. The place was a little shabby but the room seemed clean enough. However there was mold in the bathroom around the tiles and some of the grout needed replacing. As it was just a one night stay it was ok although it really was in the back and beyond with no where close by to get food. The gardens looked lovely but I didn't have time to enjoy them.
Stayed 1 night in Sep 2021

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
The property was great but you can’t get a taxi and when I finally did it was £40 to go 4 miles
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not very clear on facilities prior to arriving. Basically room only no bar restaurant etc
Stayed 1 night in Aug 2021

4/10 Poor

Malcolm

Disliked: Cleanliness
Needs a bit of a spruce
The place is an older style building. I believe it was once a very busy pub as well as a diner. We just wanted somewhere to stay to attend a birthday in the family. Being totally realistic, the hotel could use some renovation, although I understand this is expensive. However, the hotel has no real excuse for its general lack of cleanliness. Stair carpets to the rooms is very poor condition, and the whole walk up to the landing and the rooms are a little bit grubby. Our room itself was OK, but the bathroom and shower did leave a little bit to be desired. The shower particularly had black mildew in all four corners of the tray, and the drain was partially blocked, which meant that the tray filled up quicker than it drained. Towels and sheets were clean. Breakfast was an option we took at our arrival. The breakfast itself, along with the service in the dining room was good. We only saw receptionist on our arrival, but we felt that the waitress in the mornings would answer any issues. It has the potential to be a fantastic hotel, but just falls short in the basics. If I had to score it out of 10, it would sadly just about score a 6.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very comfortable room
The room itself was clean and comfortable but was sorely let down by the state of the shower which had very black sealant. I was pleased to see and use a hairdryer.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly welcome lovely breakfast with local produce available as an exra although a little bit pricey at £12 but excellent reception. Lovely stay thanks.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
This is not a pub with rooms. No food an bar shut at 6pm. The published picture gave the impression of a pub. We had to get back in the car and take a 15 min drive to get food for a picnic in our room. The room itself was excellent, very old beams and plenty or hot water for the big corner bath with jets. Decor was fancy with lots of colorful satin pillows and bed spreads. It's shame it's not still the busy public house it seems it once was.
Stayed 1 night in Jun 2021

6/10 Okay

ken

Stayed 1 night in Jun 2021

8/10 Good

Clair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review
Stayed here for one night as we were booked to go to the nearby Bush Inn. We were shown to our room, which was a lovely gesture. The room was very clean and extremely cosy. The bathroom was also clean and the jacuzzi tub was huge. We arrived back after our picnic bench by about 7.30 and were disappointed to see that everything was closed, we thought the bar would be open for an evening drink but nothing was open, we had to let ourselves in through a side door. This is not a complaint though as we should have asked if the bar would be open later and with the current situation with the Pandemic it was hardly surprising. We made the most of the beautiful gardens instead and sat outside with a bottle of wine. The only issue we did have was the lack of support if needed. Our jacuzzi kept turning itself on and it made the most horrendous noise, this happened every 15 minutes from 10.00pm to 11.00pm and then every hour past midnight and if I hadn't had a drink I would have gone home as we really struggled to get to sleep. We tried to ring the owners but they were unavailable and there was no number to ring if there were any issues. Thankfully, it eventually stopped and we managed to get a few hours sleep in the extremely comfortable bed. The owner rang us in the morning and explained the jacuzzi self cleans, we can understand that happening once but not numerous times over a few hours. Breakfast was lovely, the lady serving was extremely helpful and hardworking.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned, all extremely polite, helpful and friendly. Nothing too much trouble. Knowledgeable about the area and what to see, where to go etc. Room was beautifully decorated and clean, plenty of toiletries/tea/coffee etc provided. They have diversified so have lots of lovely extras too! Will return and would highly recommend
Stayed 2 nights in May 2021

8/10 Good

JG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Lovely host.
Lovely stay. Will be great when all is finished with the revamp. Great location and nice big rooms.
Stayed 1 night in May 2021

8/10 Good

Benjamin

Stayed 1 night in Apr 2021

6/10 Okay

Harry

Business traveller
Stayed 1 night in Apr 2021

8/10 Good

Polly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely night away
We booked last minute and when we read the other reviews after we were a bit worried. But the bedroom was absolutely fantastic. Huge bed, huge jacuzzi bath that you’d pay a lot more for in other places. Small TV but worked well. Annoyingly there were 3 butterflies flying around the room when we first got there but we managed to get them out. Very loud creaking stairs and doors banging for a while at 5am but apart from that a comfy stay. Dinner was lovely and the desserts were especially good, really good prices too. We paid £45 for two main courses, two puddings and 4 alcoholic drinks.
Stayed 1 night in Dec 2020

10/10 Excellent

Loftus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable - good supper and breakfast - friendly and relaxed
Stayed 1 night in Oct 2020

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, room comfort
Very good food and clean and tidy room.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Check in
We arrived at 10pm - the hotel was closed and had to find someone to let us in - just not very impressed with initial set up - given a key and left to get on, no offer of food or anything and told breakfast was £12.50 and did we want it or not as kitchen would need to be advised that night
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

2/10 Terrible

Davide

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

TwinkleBelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely family run pub, excellent food and made to feel very welcome. Room was very comfortable and would definitively stay again
Stayed 1 night in Aug 2020

6/10 Okay

Lynne

Travelled with family
Liked: Room comfort
Would not go back
The dog is clearly allowed in the bedrooms with dog hair all over the carpet. Spacious rooms and large corner jacuzzi bath are great. No hairdryer in room despite asking for one. Noisy roadside location which could benefit from double glazing. Needs some improvement on getting food orders right and we had the wrong wine which was corrected. Did not enjoy the still frozen sliced white loaf provided for breakfast when preparing the DIY toast. Guests are 'locked' upstairs until breakfast starts at 8.30am with only escape being via the fire escape.
Stayed 1 night in Mar 2020

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
4th time I’ve stayed here Good service good food & a piping hot breakfast Thanks room 4
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round hotel
I always stay at this hotel when working in the area. The food is locally sourced and of excellent quality. The rooms are spacious with most having a jacuzzi bath. As I have to leave before breakfast they always provide a good lunch bag to take with me.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
ok but needs updating,shower needs claning
Stayed 1 night in Dec 2019

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly welcome, very clean room and excellent breakfast at a good price.
Stayed 1 night in Aug 2019

8/10 Good

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building in a great location. Great value and friendly staff. Highly recommended.
Stayed 1 night in Jul 2019

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Friendly service. Comfortable bed. Spacious room and bathroom. Food was tasty and reasonable. Lovely garden to sit out in.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mortimer's Cross Inn
Great place to stay, staff couldn't be more helpful. Highly recommended, lovely food.
Stayed 1 night in Jun 2019