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Reviews of Sleep Inn Leon Antares

3 out of 5
Sleep Inn Leon Antares
Blvdlvd Adolfo Lopez Mateos 2500 E3 Col, San Isidro de Jerez, León, GTO

Reviews

8.2

Very good

Rating 10 - Excellent. 283 out of 649 reviews" "
Rating 8 - Good. 231 out of 649 reviews" "
Rating 6 - Okay. 79 out of 649 reviews" "
Rating 4 - Poor. 28 out of 649 reviews" "
Rating 2 - Terrible. 28 out of 649 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Refugio

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I decided to try this hotel I herd go thing about it ,but when I arrived alot of dust and dirty out side I went up to the 2nd floor,the office staff was nice on the inside was clean everything from that point was good ,untail I checked out ,so I did but I didn't notice that I lefted something thing behind and was very busy that day that when I noticed that I was missing my brand new baseball Caps where missing so I said to myself I will go there the next morning to retrieve my items to see if the staff turned them they told me no,and no one else had rented that room the only other person that had entered was the cleaning person,I lefted my hats on top of the counter bye the window,I'm thinking I've traveled over 3,500 miles and then this where you can't even trust your own staff . will I ever return would you........it not so much the value it's the trust !!!!!!!!!!
Stayed 1 night in Apr 2024
Response from Gerencia General on 16 Apr,2024
Estimado Refugio: Lamentamos esta situación pero en este hotel tenemos un control sobre los objetos olvidados por parte de los huéspedes e inclusive los hemos enviado hasta el destino sin costo alguno. Diariamente el personal de habitaciones entra a revisar las mismas y de manera inmediata se reportan los olvidos ya que se realizan pruebas de honestidad a todo nuestro personal y son revisados al momento de salir del horario laboral. Lamentamos esta situación pero no es la primera vez que pasa y hasta que los huéspedes mismos nos llaman después para comentarnos que encontraron sus objetos. Así mismo usted comento que los dejo en la habitación, luego comenta que los dejo en recepción.

2/10 Terrible

Jeremy

Stayed 1 night in Mar 2024
Response from Gerencia General on 13 Apr,2024
Estimado Jeremy, de acuerdo que este hotel no haya sido de tu agrado. Obviamente en el mercado hay hoteles de otras categorías con tarifas mas altas y otros servicios adicionales a este. Le invito la próxima vez a seleccionar un hotel con los servicios que usted requiere. Saludos cordiales.

8/10 Good

Juana, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, breakfast
Stayed 2 nights in Mar 2024
Response from Gerencia General on 1 Apr,2024
Gracias por sus comentarios.

2/10 Terrible

esaul

Stayed 1 night in Jan 2024
Response from Gerencia General on 24 Jan,2024
Estimado Esaul. Lamentamos no haber estado a la altura de sus expectativas. Como usted sabe, hay hoteles con otras tarifas y de otras categorías que bien le pueden brindar el servicio que usted se merece. Gracias por esta ocasion por su preferencia.

6/10 Okay

Paola

Liked: Cleanliness, staff & service
For an emergency stay its ok.
Rooms very crowded, they need an upgrade on the towels. The A/C didn't cool the room, the last day we didn't sleep because it got up to 80°F even thought we complained and the staff was very nice and helpful. They changed us of room, but still it felt cool 10 mins in, then it did not cool at all. Breakfast was ok all 3 days we got same thing, chilaquiles, fruit, yogurt, coffee, juice, cereal and beans. Overall convenient because of location, stores around. I wouldn't recommend for a lond stay and with children. Staff very nice and helpful.
Stayed 3 nights in Dec 2023
Response from Gerencia General on 9 Jan,2024
Gracias por sus comentarios.

4/10 Poor

Ana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are very small, i di not get a coffee maker shower very uncomfortable. walls are thins as paper, you can hear everything. buffet service was poor, always had to ask for more fruit. thanks
Stayed 9 nights in Dec 2023
Response from Gerencia general. on 17 Dec,2023
Estinada Ana. Gracias por sus cometarios. Le comento lo siguiente: las habitaciones son tal cual usted las eligio en la plataforma y en el tema de desayuno es de cortesia y depende de la logistica de los huespedes al desayunar. Sin duda alguna hay opciones mejores con otro tipo de tarifas y otras categorias. Gracias por su preferencia.

8/10 Good

Valeria Arizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gerencia General on 4 Nov,2023
Estimada Valeria: Gracias por sus comentarios que nos hacen poner especial atención a los detalles, estamos muy trabajando para que su próxima estancia sea lo mas placentera posible y cumplir sus expectativas de viaje. Saludos cordiales.

10/10 Excellent

Abraham

Stayed 9 nights in Sep 2023
Response from Gerencia General on 14 Oct,2023
Estimado Abraham: Gracias por sus comentarios que nos hacen poner especial atención a los detalles, estamos muy trabajando para que su próxima estancia sea lo mas placentera posible y cumplir sus expectativas de viaje. Saludos cordiales.

8/10 Good

Laura, Corona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hello I loved the fact that there was a shopping center next to the hotel. Very convenient especially if you travel solo.
Stayed 3 nights in Jul 2023
Response from Gerencia General on 8 Aug,2023
Estimada Laura. Gracias por sus comentarios que nos hacen poner especial atención a los detalles, estamos muy trabajando para que su próxima estancia sea lo mas placentera posible y cumplir sus expectativas de viaje. En cuanto al orden de cada grupo de personas o personas, tratamos de tener una logística pero depende de la organización de cada uno de ellos. Saludos cordiales

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service
Very friendly staff and helpful staff.
Stayed 1 night in Jun 2023
Response from Gerencia General on 19 Jun,2023
Estimado Sr. Jorge. Gracias por sus comentarios que nos hacen poner especial atención a los detalles, estamos muy trabajando para que su próxima estancia sea lo mas placentera posible y cumplir sus expectativas de viaje. Saludos cordiales

10/10 Excellent

Oscar

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Gerencia General on 9 Jun,2023
Estimado Sr. Oscar. Gracias por sus comentarios que nos hacen poner especial atención a los detalles, estamos muy trabajando para que su próxima estancia sea lo mas placentera posible y cumplir sus expectativas de viaje. Saludos cordiales

6/10 Okay

Jaqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the staff was nice.
Stayed 2 nights in Apr 2023
Response from Gerencia General on 25 Apr,2023
Estimada Srta. Jaqueline. Gracias por sus comentarios que nos hacen poner especial atención a los detalles, estamos muy trabajando para que su próxima estancia sea lo mas placentera posible y cumplir sus expectativas de viaje. Saludos cordiales.

8/10 Good

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for your money. There are a lot of things nearby. The pillows are pretty thin. The Breakfast could definitely use some revamping but its free so should we really complain lol
Stayed 4 nights in Apr 2023
Response from Gerencia General on 14 Apr,2023
Estimado Sr José, Gracias por sus comentarios que nos hacen poner especial atención a los detalles, estamos muy trabajando para que su próxima estancia sea lo mas placentera posible y cumplir sus expectativas de viaje. Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just what I needed. Thank you all the employees, friendly and efficient
Stayed 3 nights in Mar 2023
Response from GENERAL MANAGEMENT on 13 Mar,2023
Dear guest:Thank you for taking a few minutes to answer this survey, your comments make us pay special attention to detail. We look forward to your return soon.Kind regards.Sincerely yours

10/10 Excellent

Roberto

Stayed 1 night in Mar 2023
Response from Gerencia General on 28 Mar,2023
Estimado Roberto, gracias por sus comentarios que nos hacen poner especial atención a los detalles, estamos muy felices por haber cumplido sus expectativas de viaje. Esperamos verlo pronto por esta su casa. Saludos Cordiales.

2/10 Terrible

Alberto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible ! Couldn’t sleep you can hear the person in the room above and beside you snoring , talking, walls Are very thin. Room is small, no English channels. Is nice that you can use laundry one per stay for free just buy your own soap a block away in the Soriana supermarket, also lots of options for eating inside the mall beside for a very decent price. Just pay little extra and go to fiesta inn or the Hottson wich is beside this one if you really have to stay in this area . I didn’t choose this hotel , Expedia relocated me here because I book another hotel wich is no longer a hotel anymore since pandemic in 2020. Weird I know , they haven’t removed the place from the app!!
Stayed 3 nights in Feb 2023
Response from General management on 25 Feb,2023
Dear guest:We are very sorry for the situation and hope that in future stays we can change your travel expectations.Kind regards.

6/10 Okay

Antar

Travelled with partner
Disliked: Staff & service
No funciona el elevador
Stayed 1 night in Feb 2023
Response from Gerente General on 7 Feb,2023
Estimado HuespedEstamos al tanto de lo ocurrido durante su estadía, como sabe son situaciones que pueden pasar, sin embargo tratamos de dar respuesta lo antes posible.Ofrecemos una disculpa de parte de todo el staff del hotel Sleep Inn Leon Antares.,

2/10 Terrible

Rene

Stayed 3 nights in Sep 2022
Response from Michelle Arias on 11 Oct,2022
We appreciate you giving us your valoration, we are very sorry for what happened. We hope to see you soon.

2/10 Terrible

Emma Saidi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not clean room did not ated phoncalls
Stayed 3 nights in Sep 2022
Response from Michelle Arias on 11 Oct,2022
We appreciate you giving us your comments, we are very sorry for what happened. We will send your feedback to the corresponding area

10/10 Excellent

Guullermo

Stayed 1 night in Sep 2022

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jul 2022

8/10 Good

victor

Stayed 3 nights in Feb 2022

10/10 Excellent

Mr Neil j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel
Great budget hotel. Very good breakfast and friendly staff
Stayed 1 night in Aug 2021

10/10 Excellent

ELIDETH YURIDIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from ERIKA SERRANO on 17 Aug,2021
Esperamos que su estancia haya sido de su agrado y nos pueda recomendar con sus Familiares y Amigos. Y tenerlo nuevamente por esta su casa

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I liked the price, friendliness, cleanliness and that shopping and restaurants are at walking distance But it is very small and doesn’t have closets or any of the things that other hotels have!
Stayed 2 nights in Jul 2021

10/10 Excellent

Perla Allin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from ERIKA SERRANO on 17 Aug,2021
Es un placer que se hayan hospedado con nosotros y esperamos tenerlos nuevamente muy pronto por esta su Casa.

10/10 Excellent

eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location … great value for your money
Great location , near a shopping center and several restaurants. Walls are very thin and ese everything from adjacent rooms. The bed not very comfortable. Everything else was great , very clean and eco friendly hotel. Breakfast included in the price , which is a plus.
Stayed 1 night in May 2021
Response from One Antares on 17 Jun,2021
Gracias por hospedarse con nosotros sus comentarios son muy importantes para nosotros. Estamos trabajando en nuestras áreas de oportunidad

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than expected, very clean. Small but like show in pictures. Breakfast was better than expected.
Stayed 1 night in Jun 2021
Response from One Antares on 17 Jun,2021
Gracias por hospedarse con nosotros sus comentarios son muy importantes para nosotros.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 6 nights in May 2021
Response from One Antares on 17 Jun,2021
Gracias por hospedarse con nosotros sus comentarios son muy importantes para nosotros.

6/10 Okay

Verified traveller

Stayed 1 night in May 2021
Response from One Antares on 18 May,2021
Gracias por hospedarse con nosotros sus comentarios son muy importantes para nosotros.

10/10 Excellent

Rubén

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opcion en Leon
Excelente opcion para viaje, camas muy confortables, excelente desayuno
Stayed 1 night in Mar 2021
Response from One Antares on 16 Mar,2021
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from One Antares on 16 Mar,2021
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

10/10 Excellent

Edith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from One Antares on 16 Mar,2021
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

10/10 Excellent

GUSTAVO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great, and everything was sanitized
Stayed 1 night in Dec 2020
Response from LEAN on 15 Feb,2021
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

8/10 Good

Alma, Kc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is great. Nice hot breakfast.
Stayed 1 night in Dec 2020
Response from LEAN on 15 Feb,2021
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

10/10 Excellent

eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value ... great location
Hotel looks new , next to a sopping center and supermarket. Restaurants options are limited to fast food type .... like McDonalds , Starbucks , chilli’s etc. Where easy to get to from the airport. Rooms are sound profs and have total black out shades , which I look for when I book a hotel room . When available I always stay at one’s hotels
Stayed 1 night in Nov 2020

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay and good location if you dont want to get into the hart od Guanajuato Its conviniet just at the entrance of the city
Stayed 1 night in Nov 2020

10/10 Excellent

Edith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy bien ubicado
Excelente hotel para enviar gente que va a trabajar
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Meed more spacious
Rooms are kind small just enough space to walk in between the beds, have to have luggage on top of the bed . Beds are comfortable
Stayed 1 night in Nov 2020

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, clean, & priced right..!
D room was comfortable & d price very accessible...
Stayed 1 night in Oct 2020
Response from GV on 14 Nov,2020
Gracias por hospedarse con nosotros, vuelva pronto

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2020
Response from kf on 14 Nov,2020
Gracias por hospedarse con nosotros vuelva pronto.

8/10 Good

Bertha Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had and excellent time being there, I got tired from my flight and I slept so well, the only detail of the place is the noise through walls, but besides that I enjoyed it.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Marco Antonio

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Solamente regular
La primera habitación que me asignaron me pareció sucia. No estaba bien trapeado y no sacudieron el escritorio. La segunda tenia un problema con el aire acondicionado. Lo mejor de hotel es la ubicación. El personal se comporto muy amable.
Stayed 2 nights in Jan 2020

8/10 Good

Adan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great. We found our room to be small but nice that it was on the end of the hall.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019