Hotels with indoor pool in Libertyville

"I reserved and paid for ahead of time through Expedia for two nights the luxury room with two queen beds. Upon arrival I was given a room that we could not get into because it was an adjoining room and the prior occupants had flipped the security latch over that is on the inside of the door that prevents people from coming in. The room he sent us to next was small with two standard beds. The AC had not been turned on and the refrigerator did not work. I went up to the front desk and explained the situation and he said he would move us to a different room. He asked me to follow him to look at the room because he did not want to continue to move me from room to room. So room number three was exactly the same set up as room number two. Then he suggested I go to a standard room with one bed. At that point we had spent way too much time walking around this hotel while he tried to put me in every room other than what I had purchased. He told me because I booked through Expedia. I would only get a standard room or basically just get whatever they had available because Expedia does not forward the booking information to them that the only information they get is that I booked a room. I have used Expedia They are awesome and I have never had a problem before at any hotel that I have booked through them. He said in the future, I need to call the hotel directly if I want to make sure and get the proper room. It was a terrible experience."

"No"

"Nice thank you"

"Its was an AMAZING stay!! Cant wait to go back."

"Front staff was so friendly and changed our room after we asked if our room was a long walk. I have mobility issues. They immediately offered to give us a closer room! Room was clean, bed was comfortable. Will stay there again without hesitation. "

"I'd like to have access to a toaster in the room, no microwave. when I asked the staff to warm up my pizza in the breakfast area, I was told no. It's a bummer when simple units aren't provided (like a water kettle to warm water, toaster or mini conventional oven to warm up left overs will be a great addition). this could be provided individually per room, or provided at the breakfast area for everyone to use as complimentary use."

"The rooms were clean the hotel was super busy packed with kids. What I didn't like was the fact that they charge for breakfast and every single other thing including $22 a night for parking. What a ripoff, shame on Hilton for kicking advantage of their guests that way."