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Reviews of Lisbon Five Stars Apartments - Bica 246

4 out of 5
Lisbon Five Stars Apartments - Bica 246
Rua de São Paulo, 246, Lisbon

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 32 reviews" "
Rating 8 - Good. 7 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Linette

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the nearby market/food hall - it was open until midnight and delicious local food and atmosphere.
Stayed 1 night in May 2023
Response from Dear Linette, on 23 May,2023
We want to thank you so much for your kind words about us.It was our pleasure to welcomig you and we hope that we can host you again soon.All the best,LFS

8/10 Good

Rafael

Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a decent property. I was a little bit disappointed that the communication is non-existent on weekends or holidays or after 6:00 pm. It does make things a *lot* slower especially in the holiday season. At this price point, I would expect coverage on weekends for sure.
Stayed 7 nights in Dec 2019

6/10 Okay

Cess

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was centrally located, had a nice view and was modern and clean inside. The bed was very comfortable and the bathroom amenities smelt great. The biggest issue was that the apartment is not where it advertises to be, it's up the road. The apartment in the photo is NOT the apartment you get, the one you get is smaller, not as bright and just different. No one bothered to contact me to tell me the apartment was different address than listed. When I got to the apartment and couldn't get in the door and called the lady it took several tries calling before she answered. Decent place, not a user friendly method. Most people would have felt it was a sketchy deal and abandoned the apartment and gone to find a hotel. I don't mind working it out because I had already paid, otherwise I would have gone for the hotel.
Stayed 1 night in Oct 2019
Response from Lisbon Five Stars Team on 31 Oct,2019
Dear Mrs. Cess, Firstly we would like to thank you for choosing Lisbon Five Stars. Our team is very happy and grateful to received you in our property. We are really sorry if we did not meet your expectations about your stay with us. We work hardly to provide the best experience to our guests. We will forward this matter to our manager, thank you for your suggestions. We hope to have the opportunity to welcome you again. Best regards, Lisbon Five Stars Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Lisbon Five Stars Team on 23 Oct,2019
Dear Guest Firstly we would like to thank you for choosing Lisbon Five Stars. Our team is very happy and grateful in having the opportunity to welcome you in our property. Thank you for sharing your pleasant experience with us. We are glad to know that we met your expectations. We look forward for your next visit! Best regards, Lisbon Five Stars Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was very quirky with its geometric ceilings, giving a very modern feel. However, you need to watch your head! Although the property is reasonably bright during the day, by early evening it can seem quite dark. If the owners could add some more lighting it would be top notch.
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Celina, New York City, US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment was amazing! Clean, well equipped, and in the perfect location near many bars and restaurants, TimeOut Marketing, the Pink Street, and a metro station. The staff was also amazing and well accommodating. One thing though - the building seems to have very thin floors and sounds of footsteps seem to travel very well. Otherwise super great!
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch out!
We were never able to check in. There’s no front desk and after several calls to arrange the check in, we were never met in front of the apartments, although we waited a long time. We think these apartments are a scam.
Stayed 2 nights in Oct 2018

10/10 Excellent

Victoria

Great location, spacious and beautifully renovated
My husband & I stayed here with our young kids. Great location and reasonably priced with A/C. Newly renovated, comfortable apartment. Would stay here again. Thanks for a great stay!
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great front desk, narrow space
Great front desk, nice service. The room is clean, just narrow space.
Stayed 1 night in Jun 2018
Response from Lisbon Five Stars Apartments Team on 11 Jul,2018
Thank you!

10/10 Excellent

Brian, North East England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for exploring Lisbon
Splendid, well-equipped apartment (every bit as spacious as photos). Near to small local restaurants and Time Out market, near metro station (one change to airport) and also rail connections to Belem, Estoril etc. and ferries. Many 'sites' within walking distance.
Stayed 6 nights in Apr 2018
Response from Lisbon Five Stars Apartments Team on 7 May,2018
Thank you Brian :)

10/10 Excellent

Nat, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great balcony!
Great location, 5-7 mins or so walk to metro and over ground train station (cais do sodre), bica funicular next door, tram 25 stop outside also. The only downside to this lovely apartment is there was a bit of noise from other apartments due to wooden flooring - but of course that is to be expected with an apartment. Lovely kitchen but severe lack of workspace! We did enjoy relaxing on the balcony though after a day of sightseeing. Bedrooms very comfy. It would be better if office could meet you at apartment or help with luggage - as we had young children but if you are travelling without buggy etc it is only 1 min walk away. It would also be good to be given a map straight away; but when asked they did provide and were very helpful. We will return to Lisbon and I imagine we will stay here again!
Stayed 3 nights in Oct 2017
Response from Carlota on 6 May,2018
Thank you very much Nat! It was a really pleasure welcome you :) Best regards Lisbon Five Stars Apartment Team

10/10 Excellent

Jennene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment near waterfront
Antonio was welcoming & gave us plenty of information about the area. The apartment was great - comfortable beds, good water pressure in the shower, kitchen had everything we needed. Very close to Time Out market & bakery just around the corner for fresh bread in the morning!
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. We were able to walk to all tge main sights from this aparrment. There was garage parking just a block away for 17 euros per day.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Apartments
Apartments were clean, staff were so helpful and the location is excellent. Right next to the Mercado da Ribeira food hall. Would definately reccomend for families or larger groups!

4/10 Poor

Yacin

Travelled with family
Impossible de contacter le propriétaire a evite
La communication est de zéro, petsonne ne réponds aux messages, les capsules de cafés ne sont pas adaptées a la machine, bref beau potentiel mais gâché par la gerance de l'appartement...
Stayed 1 night in Jun 2023
Response from Estimada Yacin, on 1 Aug,2023
Queremos agradecerle por tomarse el tiempo para darnos su opinión. Estamos un poco confundidos por su puntaje, ya que preguntamos si todo estaba bien con el apartamento y no obtuvimos ninguna respuesta.Esperamos poder darle la bienvenida nuevamente en el futuro y que nos brinde la oportunidad de cambiar su opinión sobre nosotros.Un saludo,LFS

8/10 Good

Nikolaj

Travelled with family
Liked: Room comfort
Stayed 4 nights in Feb 2023
Response from Dear Nikolaj, on 28 Feb,2023
We want to thank you for the time that you took to give your feedback. We hope that we can host you again soon.All the best,Lisbon Five Stars Team

6/10 Okay

Ekaterina

Disliked: Cleanliness, staff & service
Terrible service
Terrible service and check inn. We (family with 2 small kids) arrived to the apartment (the address they sent by email) and the code for the door was wrong. We called the reception, they gave us another code. We came inn to the apartment, and there was others people stuff. We called the reception again and they said it shouldn’t be there and he (the receptionist) will come to us in 10 minutes. We were waiting for 40 minutes and called again. They didn’t answer at all. After while a woman called us and informed that it wasn’t our apartment, that they sent a wrong address.... the receptionist finally came and almost without say a word took us to another apartment. When we came inn to the new apartment it was no sheets for our kids, they neither brought the key to the apartment. So we had to wait another hour until everything was fixed. They didn’t apologize or actually said anything at all. The apartment was ok, but not really in center, but a bit on a side. We will never rent anything from this agency again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était très bien, il manquait juste un micro-onde.
Stayed 3 nights in Mar 2019

10/10 Excellent

Isaura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo lugar
Estadia ótima. Cozinha com tudo muito limpo. Cama muito boa, com lençóis macios. Apenas um porém. Como não houve cheking, o número de telefone que está no site ninguém atende. O concierge do hotel onde me hospedei antes daqui, conseguiu o cel de alguém para me passar o código de entrada. Isso não pode acontecer. O responsável pelo apto precisa passar por e-mail o tal código. No restante foi tudo muito bom.
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura bella situata in zona centrale vicina a tanti punti di interesse
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
네명의 가족이 이용하기에 충분히 컸습니다 발코니가 있어서 식사도 커피도 그리고 분위기도 좋았습니다 식사준비하는데 식기류등 구비가 잘 되어있고 냉장고 크고 세탁기도 있고 3일 머무는동안 잘 사용했습니다 위치도 좋고 큰 마트도 있고 공원도 있고... 다만 청소가 제대로 되어 있지않아서 긴머리카락과 바닥에먼지들이 가득하고... 청소를 매일 해주지 않고 5일마다 한다고해서 수건도 빨아쓰고 정리도 해가면서 지냈습니다 청소만 청결히 되어진다면 다시 이용할 의사있습니다
Stayed 3 nights in Jan 2019

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Il n'a pas été facile d'obtenir la clef de l'appartement puisque l'employé ne nous a pas envoyés à la bonne adresse, mais une fois sur place, l'appartement était bien (il était en fait situé dans un autre immeuble que celui indiqué dans l'annonce, à environ 100 mètres de là). Appartement propre et confortable. Situé dans un bon quartier pour visiter Lisbonne à pied ou avec les transports en commun.
Stayed 3 nights in Sep 2018

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Everything went to plan ! helpful,and friendly check in !
Stayed 1 night in Sep 2017
Thank you very much! Hope to welcome you again :) Best regards Carlota

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Thank you very much! Best regards Carlota

6/10 Okay

Tone

Liked: Cleanliness, staff & service, property conditions & facilities
Fin leilighet i flott nabolag
Kommunikasjonen mellom Hotels.com og Lisbon Five Stars Apartment var ikke bra. Vi hadde lagt inn info som ikke kom videre til Lisbon Five Stars. Da vi booket leilighet til fem personer hadde vi aldri trodd at tre av dem måtte dele en sovesofa. Da hadde vi booket noe annet. Sofaen var heller ikke redd opp og håndkle kun til to personer. Ellers var servicen veldig bra og etter å ha gitt beskjed ble alt rettet opp. Leiligheten var veldig fin med flott beliggenhet.
Stayed 2 nights in Jul 2017

4/10 Poor

Gitte Aarup

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fed lejlighed med alt hvad man har brug for. Super hyggelig og central. Eneste minus var at porten til komplekset ikke kunne låse, så vi var en smule nervøse for indbrud.
Stayed 3 nights in Jul 2017

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibile :)
Da sballo :D Siamo capitati nel periodo della festa di S.Antonio, per cui la città era in festa. Un'esplosione di divertimento. L'appartamento é elegante ed accogliente, completo di tutto. Sarebbe stato perfetto se in terrazza ci fossero state delle sedie ed un tavolo.
Stayed 2 nights in Jun 2017

8/10 Good

Sara

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Rymlig och fin lägenhet
Rymlig och fin lägenhet i mycket bra område med närhet till kommunikationer, restauranger och uteliv. Litet minus för att receptionen hade bemanning begränsad tid (10 am - 18 pm) och för att duschen läckte vatten ut på golvet.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bel appartement familial bien placé à lisbonne
Bien placé l'appartement est propre et très récent. La taille et la qualité de l'appartement étaient toutefois moins bonnes que dans le descriptif et les photos.