Breakfast, lunch and dinner served

Reviews of Madalena by The Beautique Hotels

4 out of 5
Madalena by The Beautique Hotels
Rua da Madalena 271, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 101 reviews" "
Rating 8 - Good. 19 out of 101 reviews" "
Rating 6 - Okay. 7 out of 101 reviews" "
Rating 4 - Poor. 4 out of 101 reviews" "
Rating 2 - Terrible. 2 out of 101 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful Decore great breakfast friendly helpful staff would stay there again
Stayed 3 nights in Apr 2024
Response from Alfredo Tavares The Beautique Hotels on 29 Apr,2024
Dear Paula,Thank you for sharing your opinion after your recent stay.We are delighted to hear that our prime location in Lisbon's heart provided a convenient and enjoyable base for your visit. Our dedicated team takes immense pride in offering a warm welcome and professional service, ensuring every guest feels at home. Moreover, it is gratifying to learn that the decor's intricate details and our delightful breakfast offerings have significantly enhanced your stay.Your kind recognition of our efforts is greatly appreciated and serves as motivation to continually uphold the high standards of service and quality that Madalena by The Beautique Hotels is known for.We look forward to welcoming you back on a future visit.Kind regards,Alfredo TavaresThe Beautique HotelsT: +351 967 033 094alfredo.tavares@thebeautiquehotels.com

10/10 Excellent

Inizagui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice to stay.

8/10 Good

Bonnie, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and breakfast. Very odd decor.
Stayed 4 nights in Apr 2024

10/10 Excellent

Khadija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a wonderful location!! We loved the breakfast in the mornings, how comfortable the bed was, and the incredibly nice staff! Would absolutely stay here again and recommend it!
Stayed 3 nights in Mar 2024
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 13 Mar,2024
Dear Colleen,Thank you for taking the time to review your stay.We're thrilled to hear you enjoyed the breakfast offerings and found the bed comfortable, ensuring a restful night's sleep is a priority for us. Your kind words about our staff are greatly appreciated; our team strives to provide exceptional service and create a welcoming atmosphere. It's wonderful to know that these efforts have resonated with you.It would be our pleasure to have you return on another occasion. Very best wishes,Alfredo TavaresThe Beautique HotelsT: +351 967 033 094alfredo.tavares@thebeautiquehotels.com

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Rafi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was great in every angle. Staff were very nice and friendly, great location everything close by. Breakfast was simple but good. Room very nice and moderate, bathroom very nice and clean. Highly recommended to stay there.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online checking works well, very welcoming staff.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Glam vibe, rooms could be cleaner
The hotel looks very nice with glam decor but was a major miss for us on cleanliness. Our shower door did not seal properly and there would be a pool of water. When we checked in there hallway floor was damp from previous guests. Additionally the electronic curtains were dirty and had stains and pen marks all over them.
Stayed 1 night in Jan 2024
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 16 Jan,2024
Dear Guest,Thanks for taking the time to share your experience with us.We're delighted to hear that our hotel's glam decor resonated with you. Our team strives to create a unique atmosphere that celebrates beauty and design, in line with our thematic concept. However, we regret to hear about the issues you encountered during your stay. Please rest assured that maintaining a high standard of cleanliness is a core part of our mission, and your feedback has been noted with the utmost seriousness. We're concerned to hear about the condition of the electronic curtains, as our daily housekeeping is diligent in ensuring spotless rooms, we will certainly review our procedures to prevent such occurrences. We appreciate your compliments on our service and are glad to know that our staff made a positive impact on your comfort.We look forward to the pleasure of welcoming you back on another occasion. Kind regards,Alfredo TavaresThe Beautique HotelsT: +351 967 033 094alfredo.tavares@thebeautiquehotels.com

10/10 Excellent

zak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice find
Great little hotel, in a great location. Easy to walk most places too
Stayed 2 nights in Jan 2024
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 13 Jan,2024
Dear Zak,Thank you for this positive review of your stay with us.We are delighted to know that our prime location contributed to the ease of your visit to Lisbon's most iconic places. It is gratifying to hear that you found the room cleanliness to be impeccable. Our team takes great pride in maintaining our hotel to the highest standards, ensuring that we meet our guests' expectations of service and comfort.We look forward to seeing you again. Best wishes,Alfredo TavaresThe Beautique HotelsT: +351 967 033 094alfredo.tavares@thebeautiquehotels.com

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but
Nice hotel in a great location but our room had a bad cigarette stench
Stayed 5 nights in Dec 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 2 Jan,2024
Dear Guest,Thank you for this feedback.We're delighted to hear that our prime location in the heart of Lisbon contributed positively to your stay.We regret to hear about the issue you've experienced with the odour in your room. As a non-smoking hotel that prides itself on cleanliness and maintaining a fresh environment, we find this most unusual. We have stringent cleaning protocols and a commitment to providing a comfortable ambiance for all our guests. Rest assured, we will look into this matter to ensure that it remains an isolated incident.We hope to have the opportunity of welcoming you again in the future. Best wishes for 2024,Alfredo TavaresThe Beautique HotelsT: +351 967 033 094alfredo.tavares@thebeautiquehotels.com

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 4 Dec,2023
Dear Leo,Thank you for your positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to have the occasion to welcome you back.Best wishes,Alfredo TavaresThe Beautique HotelsT: +351 967 033 094alfredo.tavares@thebeautiquehotels.com

8/10 Good

Judy

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 11 Nov,2023
Dear Judy,Thank you for taking the time to let us know your opinion of your recent stay.We're pleased that you had a pleasant experience with us and that our high standards were to your satisfaction.We look forward to welcoming you back on future visits. Kindest regards,Alfredo TavaresThe Beautique HotelsT: +351 967 033 094alfredo.tavares@thebeautiquehotels.com

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very trendy hotel, good access to shops and sights. Staff very professional and helpful
Stayed 5 nights in Nov 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 9 Nov,2023
Dear Richard,Thank you so much for your positive feedback following your stay.We are delighted to hear that you found our hotel trendy and appreciated its convenient location near shops and sights. It's great to know that our professional and helpful staff contributed to your positive experience.We would like to thank you for your feedback on the room cleanliness, hotel condition, and room amenities. We continuously strive to maintain high standards of service and quality, and your comments help us in achieving that goal.We look forward to welcoming you back. Best wishes,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated, dingy, poor design.
The hotel carpet was quite gross. Had dirt and stains on it. The bedroom I stayed in had no mirror in it at all, there as a window across from the bathroom sink and bedroom had no mirror. When we asked the front desk for any kind of mirror, they said they didn't have one. The towels were super worn and old and kind of grossed me out. The bed was comfortable and location is good. Hotel decor itself was super gaudy/tacky.
Stayed 1 night in Nov 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 7 Nov,2023
Dear Guest,Thank you for sharing a review.We are glad to hear that you found our bed comfortable and appreciated our central location, allowing easy access to Lisbon's attractions.We apologize for the issues you encountered during your stay. We take cleanliness very seriously, and we will address your concerns about the carpet and towels with our housekeeping team. Regarding the mirror, we do provide magnifying mirrors in the bathrooms, but we understand your need for a full-length mirror and will consider this for future improvements. We appreciate your feedback on the decor, as we strive to create a unique and memorable experience for our guests. Our design is inspired by the feminine universe and the city of Lisbon's tile heritage, and we understand that it may not be to everyone's taste.We hope to see you again in the future. Kind regards,

10/10 Excellent

carolyn

Stayed 2 nights in Oct 2023

10/10 Excellent

Carl, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at a clean and funky hotel in a great location and very friendly and welcoming hosts. Thank you
Stayed 2 nights in Oct 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 21 Oct,2023
Dear Carl,Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that you found our hotel clean and enjoyed the unique design. Our central location is indeed a great advantage for exploring Lisbon, and we are glad it contributed to your positive experience. It is also delightful to know that our friendly and welcoming staff made your stay even more enjoyable.We look forward to welcoming you back.Kind regards,

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ,staff amazing
Stayed 4 nights in Sep 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 16 Oct,2023
Dear Robert,Thank you very much for this kind review of your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.Thank you again; we look forward to welcoming you back soon.Kind regards,Alfredo TavaresThe Beautique HotelsT: +351 967 033 094alfredo.tavares@thebeautiquehotels.com

8/10 Good

Bentley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only real complaint is the room setup. Glass bathroom barn door allows little privacy or ability to avoid waking a partner.
Stayed 2 nights in Oct 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 11 Oct,2023
Dear Bentley,Thank you for sharing your point of view.We are delighted to hear that you appreciated the cleanliness of the room, the hotel's condition, and the excellent service provided by our team. It is always our goal to ensure our guests have a memorable stay with us.However, we understand your concern regarding the glass bathroom barn door and the potential lack of privacy it may cause. We apologize for any inconvenience this may have caused during your stay. Our hotel offers various room types with different layouts, and we would be more than happy to assist you in selecting a room that better suits your preferences during your next visit.We hope to welcome you back in the future. Best wishes,

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was nice. Walking distance to great shopping, food, and sightseeing. Especially loved the connected restaurant for dinner. The hostess lady was spectacular.
Stayed 2 nights in Sep 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 5 Oct,2023
Dear Richard,Thank you very much for this kind review of your recent stay.We are delighted to hear that you enjoyed our prime location, within walking distance of shopping, dining, and sightseeing options. It is great to know that you had a pleasant experience at our connected restaurant, Restaurante & Bar Seisan and found our hostess to be exceptional.We look forward to welcoming you again soon, Best regards,

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 4 days, it was a 3-5 minutes walk from the main attraction. It is clean and relatively quiet. It’s a very safe neighborhood and staffs are very friendly and accommodating. Would stay again if I return to Lisbon.
Stayed 4 nights in Sep 2023

10/10 Excellent

Joshua-elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Sep 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideally located in downtown Lisbon. Staff are very friendly and helpful
Stayed 4 nights in Aug 2023

10/10 Excellent

Amanda

Stayed 1 night in Aug 2023

10/10 Excellent

Li

Stayed 1 night in Aug 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Hotel downtown, not +9 rating though
The location is good downtown close to the metro. The room was clean and comfortable though the hotel is very basic aside from the room, no bar or comfortable seating in reception. For the cost and average rating my expectation was much higher
Stayed 3 nights in Aug 2023
Response from Manager on 29 Aug,2023
Dear David,Thank you very much for your feedback.We are glad to hear that you appreciated our central location and found our rooms to be clean and comfortable. Our hotel is indeed situated in the heart of Lisbon, making it convenient for our guests to explore the city and its attractions.We apologize if our facilities did not meet your expectations. While we do not have a bar within our hotel, we do have a restaurant and bar in our sister hotel just 50 meters away, which is open from 07:00 to 00:00. Additionally, our reception area is designed to provide a welcoming atmosphere for our guests, and we are always happy to assist with any seating requests. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back. Best wishes,

10/10 Excellent

kaneez, corbeil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful boutique hotel with a comfortable room and great front desk service. Even got our room ready early to accommodate us
Stayed 2 nights in Aug 2023
Response from Manager on 21 Aug,2023
Dear Kaneez,Thank you for your positive feedback.We are delighted to hear that you found our room comfortable and appreciated the great front desk service. Our team strives to provide exceptional service and ensure our guests' satisfaction. It's also great to know that we were able to accommodate an early check-in for you, making your stay even more enjoyable.Once again, thank you for your kind words and positive feedback.We look forward to welcoming you back on a future visit.Kind regards,

8/10 Good

Mariana

Stayed 2 nights in Aug 2023
Response from Alfredo Tavares The Beautique Hotels on 9 Sept,2023
Dear Mariana,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.We hope to see you again soon, Kind regards,Alfredo TavaresThe Beautique HotelsT: +351 967 033 094alfredo.tavares@thebeautiquehotels.com

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and close to everything.
Stayed 1 night in Aug 2023

10/10 Excellent

Avi Avraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Anita

Stayed 1 night in Jul 2023

10/10 Excellent

Hyunah

Stayed 2 nights in Jul 2023

10/10 Excellent

Talisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Mully

Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Claudia P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel in great location. Nice staff.
Stayed 1 night in Jun 2023

8/10 Good

Dinh Hieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice interor decor with superb location
We stayed for 3 nights and had a good overall experience. The hotel exterior is a little dull but the interior overall made up for the plain looking facade.The lobby decor is interesting with a feminine touch, vintage brand name shoes along with early 1900s belle epoque women corset and handbags. The room is clean,l, not too large but decent for european standard. I appreciate the furnishing with brass/gold and dark wood. The bed is quite comfy, good linen, towels and bath robe were provided. A minor drawback: the shower tend to over spill easily as the door does not close properly / design flaw and result in water overflowing. Street noise tolerable . Breakfast is not bad and the location is exellent, close to all transportations.A good selection of cafes, bar and restaurants arround Rossio square within 3 mn walk.
Stayed 3 nights in Jun 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 15 Jun,2023
Dear Dinh Hieu,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed the clean room, comfortable bed, and unique interior decor inspired by the feminine universe. Our central location is indeed a great advantage, as it allows our guests to easily explore Lisbon and its vibrant neighborhoods.We appreciate your feedback regarding the shower door issue and apologize for any inconvenience it may have caused. Our team is constantly working on improving our facilities and services, and we will take your comments into consideration for future improvements. We are also glad to know that you found the street noise tolerable and enjoyed our breakfast offerings, as well as the variety of nearby cafes, bars, and restaurants.We hope to see you again in the future. Best regards,

4/10 Poor

patricia

Stayed 2 nights in May 2023

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 30 Mar,2023
Dear Guest,Thank you for taking the time to review your stay.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.We look forward to welcoming you back.Best wishes,Alfredo TavaresThe Beautique HotelsT: 351 967 033 094alfredo.tavares@thebeautiquehotels.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a perfect location. The room was lovely and well equipped. The breakfast was very good,supported by very efficient and friendly staff. The omelettes are highly recommended. Staff at reception also very helpful and professional. Overall we would definitely recommend the hotel to anyone considering visiting Lisbon.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, perfect breakfast, perfect hotel resulting in perfect holiday
Stayed 1 night in Mar 2023

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in an excellent location for shopping, sightseeing and restaurants. The staff were extremely helpful and polite. The bed was lovely and comfortable.Would highly recommend.
Stayed 4 nights in Mar 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so cute I love this place I can’t wait to go back.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location and very nice hotel with friendly and helpful staff
Stayed 4 nights in Feb 2023
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 14 Feb,2023
Dear Guest,Thank you for sharing the review of your stay.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We all look forward to the pleasure of welcoming you again.Kindest regards,Alfredo TavaresThe Beautique HotelsT: 351 967 033 094alfredo.tavares@thebeautiquehotels.com

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just gorgeous
We really had a very lovely stay - everyone was helpful, welcoming and friendly - the hotel itself bus a stylish and top-quality place, fabulous.
Stayed 2 nights in Oct 2022

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room on the first floor facing the street where there was endless traffic noise along with sirens and pedestrian traffic noise all night long.
Stayed 2 nights in Oct 2022
Response from Alfredo Tavares The Beautique Hotels T: +351 967 on 22 Oct,2022
Dear Keith,Thanks for taking the time to share your opinion of your stay at our hotel.We would like all our guests to have a peaceful night's sleep and if you'd notified our team we would have done our best to find you a quieter room on one of our higher floors, subject to availability. Please let us know your preferences for a future visit.We hope to have the occasion to welcome you back in the near future.Kind regards,Alfredo TavaresThe Beautique HotelsT: 351 967 033 094alfredo.tavares@thebeautiquehotels.com

10/10 Excellent

Albert

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Maria de Barros on 28 Jul,2022
Dear Guest, Thank you very much for your score! Hoping to welcome you once again in the near future. Best regards, Maria Beatriz de Barros Front Office Manager

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Maria de Barros on 15 Jul,2022
Dear Ms. Victoria, Thank you very much for your score! I am pleased that you liked your stay at Madalena by The Beautique Hotels. Hoping to welcome you again in the future! Best regards, Maria Beatriz de Barros Front Office Manager