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Reviews of Palácio de Sintra Boutique House

4 out of 5
Palácio de Sintra Boutique House
Rua Consiglieri Pedroso, 23, Sintra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 50 out of 83 reviews" "
Rating 8 - Good. 25 out of 83 reviews" "
Rating 6 - Okay. 5 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 2 out of 83 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hosts, best shower, conveniently located to local attractions
Stayed 1 night in Apr 2024

10/10 Excellent

Hollie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the size, layout, and character of our room--very charming. The staff was friendly and helpful. The location is gorgeous and everything is accessible. Parking was the biggest challenge. For people unfamiliar with the area, some suggestions of where to park (as well as a heads up that if you go too far, you're in a big loop that takes about half an hour to drive) would be helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely adored this place. It was centrally located to lots of food options. The train was a short downhill walk away and made it convenient to get
Stayed 6 nights in Dec 2023

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Enoyable but not with a car!
Stunning location. Extremely difficult to locate by car. Once located, you then have to somehow get into the parking area which I almost found impossible! And ... I damaged my rental car!! The alternative is to try to find a parking space which is virtually impossible (unless you arrive very late at night) and the main car park is not very close so with heavy luggage, it isn't ideal
Stayed 2 nights in Dec 2023

8/10 Good

Bonnie

Stayed 2 nights in Nov 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Charm , location, and staff
Stayed 2 nights in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Perfect location, villa was wonderful. Staff was so friendly I took a photo with her, absolutely wonderful.
Stayed 1 night in Oct 2023

10/10 Excellent

Tiyondah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place in a great location with charming hosts who were very helpful.
Stayed 2 nights in Oct 2023

8/10 Good

John

Travelled with partner
Very comfortable and nicely maintained older house. Very well-situated too, in the heart of town yet set back and insulated from the busy street out front. Very hospitable service. (Didn’t have the breakfast - but it looked good.) Only drawback, for some, would be the extremely limited parking space available either at the property or anywhere nearby (in a town built long before the car was invented, obviously!)
Stayed 1 night in Oct 2023

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location. We were able to walk to the Pena Palace, Quita de Regalia, and Castle of the Moors. The house has packed with charm and character. Isabella was lovely. If arriving during peak tour hours when almost at the property, ensure to show the police officer directing traffic to turn left that you have a hotel reservation and need to turn right. Otherwise, you will be stuck in the tourist traffic queue to go all the way around again taking an additional 30 minutes.
Stayed 1 night in Sep 2023

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very interesting place to stay.
Stayed 1 night in Sep 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Dolce was incredibly kind and helpful. The rooms could use a bottle of water. This is a very old quaint house with historical figures as the room names. Best shower in a week! Great windows and a cute private porch. A bit outdated in places but the staff was so wonderful that didnt matter.
Stayed 2 nights in Sep 2023

10/10 Excellent

Barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Staff friendly, very helpful, packed is a breakfast-to-go as we had to catch an early train. Beautiful building. We enjoyed wine and reading in the outdoor areas. Definitely recommend!
Stayed 2 nights in Sep 2023

10/10 Excellent

Merel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the centre and absolutely lovely staff! Beautiful property!
Stayed 2 nights in Aug 2023

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Manger was wonderful
Stayed 2 nights in May 2023

4/10 Poor

Loretta

Stayed 1 night in May 2023

8/10 Good

Jeannine, Costa Mesa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A very unique property. Very different from other hotels. My room was very clean but had only a TV. There is no coffee/tea maker in room, no mini fridge, so you must go out for any coffee. There is no restaurant on site. Basically just your room. So a short walk into town for some waters and snacks is a must. It is a good location and walkable to where the buses and tuk tuks are. Sintra is very lovely and this property made it a little more special by being very unique and out of the city.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 2 rooms were comfortable, large and with great showers. 1 bedroom had a distinct mildew smell, but I realize that comes with older buildings. The building is in the heart of Sintra, perfectly located. I would recommend this hotel to anyone without a car. There are 2 potential spaces for a car, but you need to drive in reverse up a curved road to park. Because the hotel is off a main road, people, store front items also block the entrance. We needed to park 1/2 mile away and return to our car every 4 hours to feed the meter ( free parking midnight -8). We loved the location, people, rooms but having a car was a hinderance
Stayed 1 night in Oct 2022
Response from Team on 21 Oct,2022
Thank you!

8/10 Good

fernando

Liked: Cleanliness
A couple parking spots available if you drive. But getting up the driveway is very tight. I did it with a Renault captur. Very comfortable room and walking distance to center of town.
Stayed 2 nights in Oct 2022
Response from Team on 21 Oct,2022
Thank you!

8/10 Good

fernando

Stayed 2 nights in Oct 2022

10/10 Excellent

Rodolfo

Liked: Staff & service, amenities
Stayed 2 nights in Sep 2022

10/10 Excellent

Miriam

Travelled with partner
Everyone one was so helpful and very attentive. We will come back in the near future. A great place to stay.
Stayed 1 night in Sep 2022
Response from Team on 21 Oct,2022
Thank you!

6/10 Okay

Paul

Arriving at the accomodation
Chaotic arrival & check in. Please do your homework prior to staying in Sintra if you are arriving by car. We found parking is at a premium on the weekends during the summer season. The accomodation had a million to one shot clutch burning very narrow steep climb against the flow on a one way system good luck with that one ! There is a steel green door next to the road that has to be hammered on to attract the attention of the staff in the accomodation, myself & an American couple managed to achieve this after about 40 minutes.
Stayed 1 night in Sep 2022
Response from Team on 21 Oct,2022
Thank you!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Sorry to say, don't stay here
We booked our stay 4+ months ago, but the hotel suddenly cancelled our reservation just 5 days before we were due to check in. They gave no reason why, and when we called only said it may have been done in error. Our only option was to rebook through Hotels.com at a much higher price. I can't help but feel cynical about their reasons for doing this. I sent them a message several weeks before check in to ask about potential car parking options. They never replied, so we made arrangements to return our rental car before arrival and take the train. Then I received a pre-arrival automated message saying they have parking available. Very frustrating. The room itself was okay. The bed was comfortable, but the shower dripped noisily and the floors were quite dirty (I noticed my bare feet getting grimy). The neighbor's dog barked loudly and intermittently both nights of our stay, so our sleep wasn't very good. The website says breakfast is an option but when we asked about it during check-in we were told it was unavailable.
Stayed 2 nights in Sep 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay !
We enjoyed our stay ! Close to center of Sintra village, a few minutes walk down quant streets… passing by places to get your morning cappuccino and pastry or tondo a little gift shopping. The staff were very friendly . They offered to hold our bags if we needed while we walked around on our check out day. It was a little hard to find. We were thankful that we took an Uber to Sintra, so we were dropped off right at the street.
The door to our room !
The little shop just down the street
A nice courtyard to sit and relax
The resident bunnies !
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in old town Sintra. Friendly and helpful staff. Design of my bathroom was a bit tight.
Stayed 3 nights in Jul 2022
Response from Team on 22 Jul,2022
Thank you!

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful and immaculate. The staff were all very warm, friendly and helpful. Our trip only allowed for us to stay one night, but if I ever return, I will definitely stay here again.
Stayed 1 night in Jun 2022
Response from Team on 22 Jul,2022
Thank you!

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unbelievably friendly and helpful. Such a beautiful property and wonderful location, easy to walk to the shops and restaurants/cafes. Close proximity to many castles, as well as public transportation.
Stayed 1 night in May 2022
Response from Team on 22 Jul,2022
Thank you!

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Palacio de Sintra Boutique House was pleasant and the staff were very nice. All of our needs and our pet Oliver were met and they went above and beyond what we expected. If we are ever back this way, we would definitely stay at your facility. The location to the centre was very close and we walked to most everything we wanted to see. Thank you for your lovely place and all that you did for us for our stay. We hope you have a great summer. Robert, Carolyn and Oliver
Stayed 1 night in May 2022

10/10 Excellent

Sara

Stayed 3 nights in Apr 2022
Response from Equipa on 10 May,2022
Thank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAGICAL FAIRYTALE STAY!
This was the highlight of our trip! It was magical and the best sleep I had in days! The room (Luis) was absolutely stunning, spacious and the bed!! The ladies who received us couldn't be kinder and nicer!! I wish I could have stayed longer, they made us feel so welcome. If I could give 10 stars I would!!
Pena Palce
Castle
Stayed 1 night in Apr 2022
Response from Equipa on 10 May,2022
Thank you!

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff; great location; comfortable room.
Stayed 1 night in Apr 2022
Response from Equipa on 10 May,2022
Thank you!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super friendly receptionist. lovely place.
Stayed 1 night in Apr 2022
Response from Equipa on 10 May,2022
Thank you!

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel high on the hills of Sintra
Beautiful old home converted into a hotel/b&b. The staff are all incredibly inviting and lovely. We enjoyed the natural garden and the bunnies. We had a lovely terrace and our view was breathtaking. Overall, an excellent value.
Stayed 1 night in Feb 2022
Response from Equipa on 8 Apr,2022
Thank you!

8/10 Good

Debbie

Liked: Staff & service, property conditions & facilities, room comfort
Sintra magic
I stayed with my little dog for 3 nights.Great out side separate room/courtyard.Perfect for my fur baby.Isolated from others,so quiet and super comfy. Great views,amazing comfy mattress,great water pressure.Bed ,blanket and bowls for dog a bonus.Close to everything.Not to distract you from booking this place.Daily housekeeping should include cleaning of floors,especially with a dog coming in and out.Or maybe a broom left on site. Minor really,as the place is large,great value,private,old worldly,and super comfy.
Stayed 3 nights in Feb 2022
Response from Equipa on 8 Apr,2022
Thank you!

10/10 Excellent

daphne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place!
I stayed at the Palacio Sintra Guest Sites for two nights and loved it so much that after exploring more areas of Portugal, I extended my trip to return to Sintra for a few more days of beauty and sightseeing. Isabel is a delightful hostess, who always has a warm smile and laugh. If you upgrade by €10 for breakfast, she offers a healthy spread of while fruits, cheeses, yogurt, meats and pastries. After I made a reservation for my return, she called me that morning to ask for my arrival time so she could be there to meet me. She was especially helpful in guiding me to COVID test resources for my departure flight back to the US. It's a true "guest house", not a hotel, so there is not always someone at the reception area. You will be given two keys: one for your room and another for the building door. The property is old and charming, but the rooms are spacious and comfortable, the AC was just right and a controllable unit in each room, and the plumbing was modern with a rain showerhead and handheld sprayer in the shower stall and a glorious clawfoot tub-- plenty of boiling hot water for a shower and soak after plodding up and down the many stairs of Sintra. Many of the suites also have small private outdoor terraces to enjoy your own burke of wine while listening to the local color, yet even with the proximity to the buzz of town, the room is quiet once you close the doors. It's a lovely experience. *Lawn and scaping currently undone due to COVID. Still charming.
Stayed 4 nights in Jul 2021

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellente!
The stay was cozy and comfortable. The staff is very friendly and super nice. if you get a chance to stay here, do it. Proximity is excellent. Breakfast was delicious. The hotel is very charming.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super charming, great staff and location, large rooms with extra bed. Family style breakfast with all guests sharing the same large table for a great conversation starter.
Stayed 1 night in Oct 2019

8/10 Good

JHW, Munich, Germany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Blends perfectly into the historic setting of Sintra's historic centre. It is hard to spot, as there is a tiny sign indicating the hotel, only, causing us to miss it. In Sintra that means going all the way through the old one way roads, again. No parking available, causing parking tickets. Breakfast room is too small, no eggs or bacon etc.
Stayed 5 nights in Sep 2019

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated to the city, but it’s quite hard to locate. Especially the roads are one way, if you are driving make sure to check google view so you know the exact location. Rooms and common area are clean and well maintained even if the place is kind of ancestral.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
was nice to sleep in an old house in Sintra but the room was also smelling old and back yard could use a little love an a grass trim. location was great at walking distance from restos. not much to do in Sintra on a Saturday night e couldn't find one open bar past 11pm.
Stayed 1 night in Aug 2019

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical
A truly old world charm of a room and building. The breakfast was great and eating area was truly beautiful. The town was amazing and will take you back in time.
Stayed 1 night in Aug 2019

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons adoré!
Stayed 2 nights in Apr 2024

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Livia

Stayed 1 night in Nov 2023