We checked in and didn’t have a very smooth check in process. The place was musty and windows couldn’t be kept open easily because of bugs. No air conditioning. We went out for dinner and returned. Once in bed, we discovered our two rooms were INFESTED with bed bugs. In the few hours we were in bed before realizing, my family suffered hundreds of bites. After this, we couldn’t get a hold of anyone who spoke English or the host for many hours and eventually decided to leave to go elsewhere because we were offered a different room and didn’t feel comfortable staying here. We asked for a refund and didn’t receive one. We spent $500 for a room we never slept a full night in and the host never even bothered to contact us back after we left a note. We noticed bedbugs CRAWLING on the walls in certain places. This was the worst experience I’ve had in any accommodation after 5 trips to Europe. Totally ruined our Sintra trip as we weren’t able to find another hotel in the area. I would not recommend the service or hotel to anyone and I am having to contact my credit card company to attempt to get out money back because Expedia wouldn’t help us out either/honour a refund. I have never written a negative review, but please save your money and skip this place!