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Reviews of Quinta de São Thiago

3 out of 5
Quinta de São Thiago
EN 375 Rua do Regueirinho, Sintra

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 56 reviews" "
Rating 8 - Good. 19 out of 56 reviews" "
Rating 6 - Okay. 4 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 6 out of 56 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Agustin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel doesn't exist as a hotel. just a sign outside. They stole my money. You cant get there by car. No lighting outside. Just a building. Do not book with this ghost hotel.
Stayed 2 nights in Oct 2023

2/10 Terrible

Marissa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and didn’t have a very smooth check in process. The place was musty and windows couldn’t be kept open easily because of bugs. No air conditioning. We went out for dinner and returned. Once in bed, we discovered our two rooms were INFESTED with bed bugs. In the few hours we were in bed before realizing, my family suffered hundreds of bites. After this, we couldn’t get a hold of anyone who spoke English or the host for many hours and eventually decided to leave to go elsewhere because we were offered a different room and didn’t feel comfortable staying here. We asked for a refund and didn’t receive one. We spent $500 for a room we never slept a full night in and the host never even bothered to contact us back after we left a note. We noticed bedbugs CRAWLING on the walls in certain places. This was the worst experience I’ve had in any accommodation after 5 trips to Europe. Totally ruined our Sintra trip as we weren’t able to find another hotel in the area. I would not recommend the service or hotel to anyone and I am having to contact my credit card company to attempt to get out money back because Expedia wouldn’t help us out either/honour a refund. I have never written a negative review, but please save your money and skip this place!
Stayed 2 nights in Oct 2023

10/10 Excellent

Varita, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place! Beautiful property and so much to see within the property itself. Breakfast was amazing and price was fair. We got the suite and the room view was beautiful. Definitely coming back here!
Stayed 1 night in May 2023

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a rare pleasure to be able to stay in a five-hundred year-old property which has been continuously inhabited and whose owners have created and maintained such beautiful landscaping. Our host was gracious and interested to share the property's history (and that of her family) which enriched our stay.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Spot, Need Own Car
a nice hotel set back in the lushness of sintra, however it is quite inconvenient to get from here to main areas. The road is a 1 way 30 minute loop even though you are only 5 mins drive in the other direction. And if you do not have your own vehicle, requesting an uber was a real pain as the uber app did not recognize the 1 way road so was trying to have drivers go the opposite way for a 5 minute drive which only paid a couple euro. Of course, no driver would go out that way and do a 30 minute loop for only a couple euro. Nice spot, just be sure to have your own vehicle or be willing to walk 3 km to the area of town.
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This facility is not a "Hotel" as advertised on Expedia. The brick and dirt path leading to the hotel in only suitable for goats. In some places it is barely wide enough for a small car to pass. The rooms smell of mildew and there is no central heating. The photo on Expedia is misleading since it was taken from the back of the property. The front entry is an old wood double door with high walls off the goat path that passes for an entry road to the property. The beds have to be over 30 years old and you will feel every spring when sleeping. The facility is up in the high hills over Sintra in an area infested with mosquitoes. The owner has a note in every room telling to you use insecticides and then sleep in the room after spraying. No one speaks English except the owner who never showed during our stay. The staff of two were very kind and did their best under these deplorable conditions. GPS is not correct for Sintra since the town changed their street directions years ago and GPS has never been updated. Trying to find this facility without GPS is a nightmare. We found an Uber driver at a filling station who was kind enough to guide us to the access road off of the high hill road leading to the property. We had to leave after two days there due to the horrible conditions of our room. Presently, still fighting them over the charges. This listing should not be on Expedia. The advertising is inaccurate and misleading.
Stayed 5 nights in Oct 2019
Response from Idalina on 5 Dec,2019
We are very sorry you felt that bad about our Quinta,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Idalina Lognard Graça on 25 Oct,2019
Thanks for your rate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Idalina on 14 Aug,2019
Thanks

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Idalina on 20 Jun,2019
Thanks for your review

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
VERY difficult to find. One way streets everywhere and google maps and car GPS could not find it. Thank goodness for a toir guide we came across nt chance. House was Old and worn. Electrical plugs hanging out of the wall or lamps with patched up exposed wires. Small rooms, not very clean. Smelled musty. Nice for the experience of a country house. But would not want to stay for long.
Stayed 1 night in Apr 2019
Response from Quinta de São Thiago on 20 Apr,2019
We are sorry that it was so difficult to find the Quinta. The location, in the middle of Sintra but far away from everything is which makes our Quinta so special. We are hoping to improve the access in the future until then, we will make sure to inform guests about the difficult location in the future. We are also very sorry that you experienced the Quinta as old and worn. Indeed it is a very old house but we are doing our best to maintain it in good conditions. We will inform our staff immediately to check all other issues mentioned. Thank you for letting us know.

6/10 Okay

Luke

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
The staff, while truly lovely people, couldn't speak a word of English - they didn't even know what "Breakfast" meant. I don't speak any other language and therefore do feel bad for criticising Portuguese people for not speaking English in Portugal - I realise that's a bit hypocritical - but I think if you're running a BnB you should at least know some basics like breakfast, bed, shower etc. The hotel itself was extremely unique and quite beautiful, as was the surrounding area. However if you have lots of equipment (like I did) - it just isn't practical; lots of tight corridors and stairs. The room was actually damp - there was a distinct damp smell in it and the beds were noticeably damp feeling. I even left a piece of paper out one night and the next morning it was oddly soft. I wouldn't say that I would never visit again - but not on a business trip, and I would definitely request a different room.
Stayed 3 nights in Apr 2019
Response from Quinta de São Thiago on 20 Apr,2019
Thank you so much for taking your time to review your stay with us. As we are a small business our staff is at times very limited and as we are always aiming to employ local staff, language barriers can sometimes be an issue. However, we have taken this to heart and will make sure that in the future the level of English of at least one of the present staff members is sufficient enough to allow communication. We are sorry that you experienced dampness in your room. Unlike the surrounding areas, Sintra has its very own humid Microclimate, combined with bad, cool weather and old stone walls from the 16th century in can feel a bit damp. We are always looking for ways to improve on this. We hope you'll come back in summer!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, it’s like travelling back in time. What an amazing place to stay! Incredible breakfast!
Stayed 1 night in Mar 2019
Response from Idalina Lognard Graça on 13 Mar,2019
Thanks for your comment, you'll be wellcome anytime.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Detour in roads cause an appoximate 10 KM increase
As always a beautiful house but you canot get to it as easy as it used to be 👍
Stayed 2 nights in Oct 2018
Response from Idalina Lognard Graça on 30 Oct,2018
Thanks a lot for your feedback

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote and beautiful
The place is amazing. After our stay a film crew was coming to make a movie. It like stepping back in time. The hostess was wonderful. We has a traditional Portuguese dinner one night with other guests in the dining room. The only drawback was the location. My daughter and I got off the train in Sintra and did not rent a car. When the taxi driver found out were we were going she did not want to take us and I could see why. As the crow flies we were 5 miles from Sintra but the road to the hotel is like a goat path the last 500 metres. If I would have known I would have rented a car. Otherwise a wonderful stay. The wifi was iffy and only available in the library. Breakfast was great and a super pool was on the premises
Stayed 2 nights in Sep 2018
Response from Idalina Lognard Graça on 26 Sept,2018
Tahnk you so much Joanne for your lovely comment. Bests wishes

10/10 Excellent

Peter, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of a kind property in a fantastic location - excellent staff with a warm hospitality and kindness not seen in many places anymore!
Stayed 1 night in Sep 2018
Response from Idalina Lognard Graça on 12 Sept,2018
Thanks for your time and for your comment

10/10 Excellent

Ruby Loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Christmas Gertaway
We got married at this 16th century monetary and were back for the first time since then. It is such a magical place, with winding hallways covered with artifacts, cozy fireplaces, and beautiful grounds. It is just outside the city which is a beautiful walk in and a 5-minute cab ride back. It is family run, so you will want to arrive early for check-in, then head out for your adventures. Teresa(s) were wonderful hosts for our Christmas stay. Would recommend this Quinta for anyone looking to experience the magic of Sintra.
Stayed 2 nights in Dec 2017
Hi Ruby Loraine, Thanks so much for your lovely words about our Quinta. Very happy you liked to be here again and hoping to see you again in the future. Have a nice 2018. Idalina Lognard Graça

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely place and people
Stayed 2 nights in Oct 2017
Thanks a lot for taking time to comment our Quinta. Idalina Lognard Graça

10/10 Excellent

Tom, Gilbert, AZ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
17th century adventure in 21st century comfort.
When we walked in we were taken back by the antiquity. We were catered to as though we owned it ourselves. It's a 17th century estate. Unlike anywhere we've ever stayed. Our only regret was that we couldn't stay longer. 100% recommend it.
Stayed 1 night in Oct 2017
Response from Idalina Lognard Graça on 11 Oct,2017
Hi Tom, Thanks so much for taking time to comment our place. Very nice to understand that you liked it so much. Hope to see you again.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Castle Experience
We spent three days immersed in the authentic old world feeling of this 16th century castle. It was one of our most memorable Expedia reservations. It is truly ancient character, so, if you are looking for modern luxury this is not for you. It is accessible by a little rocky and steep road on the Sintra Hill, but its old world charm is worth the visit. The authentic period furnishings give it extra charm. We became friends sitting around the large table for the wonderful breakfast. You can also request a wonderful evening meal. We can't wait to go back to Sintra--just to stay there!
Stayed 1 night in Sep 2017
Response from Idalina Lognard Graça on 11 Oct,2017
Hi Marie, All of us are looking for having you both again at the Quinta. Thanks for your great company

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
The room was lovely, the location is great minutes to both the beach and old town (which we thought was the best area). Breakfast was simple but a good choice continental. Parking is advertised, but you have to hope for a place on the road and one day we couldn't get a space and had to park quite away from the hotel (glad it wasn't on arrival of departure when we would have had suitcases with us). WIFI was rubbish also seemed to be dropping out contantly, and yes i know, do we need to have WIFI available when on holiday, not normally but we did as we were travelling around and needed to check things. Would we stay again, yes the location was perfect. The hotel even had umbrellas for the beach you could use.The sun loungers/shades nearest were over priced at 15 euros a day (two beds and a umbrella), walk further up the beach away from the hotel and the cost drops to 6 euros.

2/10 Terrible

Denis, Rio de Janeiro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not a hotel. It's a house.
Terrible experience. The person that I call, doesn't know to give me the correct address, because the address in the site, IT'S NOT CORRECT. One of the worse experience that I ever had.

10/10 Excellent

Not Provided, Boston, Massachusetts USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Portugal.
I enjoyed my stay here and got to see how the rich lived hundreds of years ago. It was like staying at a castle. A small hotel transformed from a original picturesque private estate home. The receptionist was very nice and even gave us a tour of some private quarters.

10/10 Excellent

Antonio, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to all relevant see sights
Different, typical country house with a very nice surroundings. A little bit difficult to get access to the house but once there the facilities are very good and confortable.

10/10 Excellent

Leslie, Bozeman, MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing treasure!
We were so surprised to step through the green door and experience the old-world charm of another time. We never would have imagined that such a gorgeous home and garden existed behind the stone wall that's visible from the road. The view overlooks the amazing Monserrat Palace on the next hilltop adjoining the property. The garden is extensive and the home is huge but the main endearing thing about this place is the warmth of the owner and her staff. We were mesmerized by their hospitality and were greeted with warm kindness. It was truly a memorable experience for our entire family. The people were just lovely!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het is even zoeken naar het pad (laatste 800 meter), maar het is zeer de moeite waard! De quinta is een verborgen parel, prachtig gelegen, met een inrichting die de historische sfeer doet herleven. Het woongedeelte is een sprookje op zich, de kamers netjes en met oog voor detail ingericht. De gastvrouw is heel vriendelijk en hulpvaardig, ze gaf ons een rondleiding door het hele gebouw en vertelde bij het houtvuur boeiend over de familiegeschiedenis en het huis. Vooral de bibliotheek met geheime deur en daarachter de kapel deden ons denken aan een film. Het ontbijt was heerlijk met o.a. zelfgebakken pastéis de nata en warme broodjes. Ons verblijf in Quinta de Sao Thiago overtrof onze verwachtingen! We hopen snel terug te komen. Dank voor de gastvrijheid en de persoonlijke aandacht!
Stayed 2 nights in Feb 2024

2/10 Terrible

Luis Ernesto

Disliked: Amenities, property conditions & facilities
Es una casa antigua con escaso mantenimiento que recibe huéspedes, no tiene infraestructura hotelera. El acceso es terrible, en camino de tierra. Fue una hermosa casa quinta, que está sin conservar..
Stayed 1 night in Aug 2022

6/10 Okay

Nebil

Liked: Staff & service
Disliked: Room comfort
Très beaux jardins mais attention à la nuit d’insomnie à cause des moustiques. Dispositif anti-moustiques à lampe complètement inefficace.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2019
Response from Idalina on 3 Sept,2019
Thanks for your comment

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour en famille dans un magnifique endroit
Très belle maison ancienne avec piscine à l’écart de la ville, personnel sympathique. Attention chemin d’accès à l’hôtel plus proche d’une piste que d’une route.
Stayed 3 nights in Aug 2019
Response from Idalina on 3 Sept,2019
Thanks for your comment

8/10 Good

Robert

Liked: Property conditions & facilities
Disliked: Staff & service
Fantastiskt ställe! Underbar miljö men svårt att få kontakt med personalen. Rikt på karaktär.
Stayed 2 nights in Aug 2019
Response from Idalina on 14 Aug,2019
Thanks for your comment

10/10 Excellent

Annick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trois jours de vie de château.
Après une recherche acharnée de cette Quinta, nous arrivons dans un domaine extraordinaire, dans un écrin de verdure, hors du temps voisin du Palais de Monserate. La qualité du petit déjeuner nous fait oublier l'absence de Wifi et télévision dans les chambres. Accueil chaleureux en français.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Idalina on 20 Jun,2019
Thanks for your review

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from Idalina Lognard Graça on 14 May,2019
Thanks for your comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Idalina Lognard Graça on 5 May,2019
Thanks for your visit and for taking time to write a feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Idalina Lognard Graça on 5 May,2019
Thanks for your visit and for taking time to write a feedback.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget roligt. Fantastisk personlig service. Unik atmosfære.
Stayed 2 nights in Sep 2018
Response from Idalina Lognrd Graça on 30 Oct,2018
Thanks a lot for your feedback.

8/10 Good

Dolça, Barcelona

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel ideal para desconectar
Hotel muy rustico, lejos de todo ideal para desconectar, no hay tv ni wi-fi aun que diga que si. Buen desayuno casero 100%, zumo natural y comida recien echa. Lo unico que tiene cerca es el palacio de montserrat. Lo unico negativo es que no dan cenas cuando estas bastante aislado
Stayed 1 night in Aug 2018
Response from Idalina Lognard Graça on 22 Aug,2018
Agradecemos o seu temoo e comentário

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil très agréable et personnel très accueillant.
Stayed 2 nights in May 2018
Response from Idalina Lognard Graça on 6 Jun,2018
Merci beaucoup pour votre commentaire. A bientôt.

10/10 Excellent

Marja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett ställe där själen vilar
Underbart, fantastiskt ställe. Mitt i ingenstans ligger detta dröm ställe Huset andas historia. Naturen är oerhört vacker. Ett ställe där själen vilar. Ni som letar efter lugn och ro och bra service , till er recommenderar jag varmt detta ställe
Response from Idalina Lognard Graça on 16 Apr,2018
Greatings Marja. Thanks very much for your lovely comment. We are glad you liked it so much. Come back any time. Looking forward to it. Best wishes

8/10 Good

Theo, Hannover

Liked: Cleanliness, staff & service, property conditions & facilities
Herrenhaus bei Sintra, abseits, sehr romantisch
Schwer zu finden, aber mit gutem Navigator kein Problem. Der letzte Kilometer zum Hotel entspricht einem typischen Waldweg. Aber die Qualität des Ziels entschädigt den etwas mühseligen Anfahrtsweg. Meines Erachtens nur mit Auto erreichbar.
Stayed 1 night in Feb 2018
Response from Idalina Lognard Graça on 12 Mar,2018
Thanks Theo for taking time to comment our place. Sure you liked it. Bests wishes

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très difficile à trouver par le GPS. Utilisé les coordonnés géographique du GPS ou Google Map de votre cell. Magnifique Quinta, décor, salon, salle à dîner, bibliothèque avec porte secrète, lieux tranquille. Petit déjeuner agréable. Service en Français. Notre premier soir d'arriver, le personnel du resto en congé, repas minimaliste.
Stayed 1 night in Oct 2017
Merci pour votre commentaire. À une prochaine fois. Idalina Lognard Graça

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Y revenir
Excellent acceuil, logement très satisfaisant, environ calme.
Stayed 3 nights in Oct 2017
Merci beaucoup pour votre commentaire. Nous espérons vous revoir bientôt. Au nom de toute l'équipe, Idalina Lognard Graça

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

4/10 Poor

Céline, Longueuil

Liked: Staff & service
Disliked: Room comfort
Difficile à trouver

8/10 Good

Irene, Stockholm

Liked: Cleanliness, staff & service
Fridfullt och vackert gammalt ställe med mycket karaktär. Tyvärr mycket svårtillgängligt läge med en otroligt smal, slingrande och gropig väg som tycktes leda rakt ut i djungeln istället för till ett hotell. Det var med hjärtat i halsgropen vi tog oss fram och tillbaka till hotellet.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

10/10 Excellent

michel, Bruxelles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une vielle demeure, charmante, calme extra
Endroit charmant, pas un cinq étoiles mais plein de charme, d histoire, une nature spectaculaire, un calme total, tres belle piscine et propriétaires charmant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysig gammal herrgård.
Ett väldigt mysigt hotell som ligger lite avsides och svåråtkomligt men när man kommer dit så är det värt det. Vacker utsikt och mysig atmosfär på en gammal herrgård. Hotellet har en rustik känsla med gamla möbler och inredning, det får dock en lite gammal doft vilket kommer med paketet. När vi anlände frågade vi om vi kommit till hotellet och hon svarade att det inte var ert hotell utan ett hus med gäster, vilket också var känslan man fick.