Quinta do Tagus Village

A really nice hotel , clean and beautiful positioned for views, the staff are outstanding with their customer service. Just a few niggles such as no hooks in the bathroom or in the room to hang outdoor clothing and very very little space for toiletries in the bathroom needs shelves. Would have also liked a fridge in the room to keep drinks in as there isn’t an actual bar you need to buy them locally and keep them in the warm wardrobe.

Lack of organization At our request, hotel organised airport transfer on our arrival which we would pay hotel on checkout. However on our arrival the driver informed us that we were to pay him directly, receptionist at hotel did not seem to know anything about this but did settle the bill with the taxi driver. On our last night we informed the reception staff that we would be eating in the hotel’s restaurant, only to be told that the restaurant had been booked for a private function. They had omitted to inform us that hotel guests were not able to eat in the hotel that evening. They admitted that they should have informed us days beforehand. Hotel did arrange for pizza to be delivered. Location Remote definitely need a car cannot rely on taxis even after being told taxi would arrive within 5 mins, we had to wait for over 40 minutes before taxi arrived and same on the return journey. There is a water treatment plant near the hotel, if the wind is blowing in the wrong direction you get a strong sewage smell. Across the water there was a music event taking place and the music was loud enough to cause disturbed sleep until 2am. Facilities Pool area had lots of broken tiles and sharp metal lamps which were dangerous No hotel information in rooms No information about what to do in case of fire or other emergency Reception not always manned Lighting in room not good lots of missing lights / flickering bulbs In our room there was NEVER any hot water while other parts oh hotel did.