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Reviews of EPIC Apart Hotel - Seel Street

4 out of 5
EPIC Apart Hotel - Seel Street
25 - 27 Seel Street, Liverpool, England

Reviews

8.4

Very good

Rating 10 - Excellent. 214 out of 394 reviews" "
Rating 8 - Good. 107 out of 394 reviews" "
Rating 6 - Okay. 29 out of 394 reviews" "
Rating 4 - Poor. 23 out of 394 reviews" "
Rating 2 - Terrible. 21 out of 394 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Marie

Travelled with group
Liked: Cleanliness
A basic stay
I booked 5 rooms for a hen party including the penthouse. We appreciated a couple of free upgrades and a complementary late check out on the penthouse. The space was massive in all the rooms and had everything you could need. The location is great too. However we did have a few issues. The self check in codes arrived an hour late and only after my friends had visited the office at the sister hotel. The penthouse was very cold and the heating system didn't seem very effective, it also needs a lick of paint in some areas like the ceilings or cleaning the old tape off the windows. Living rooms dont have curtains and one of them had a flood light outside, so the person in the sofa bed couldnt sleep - the team changed the room on request though. Not sure how this would be handled if it was busier in season. Even though i'd been given complementary late check out, the team called multiple times and housekeeping came knocking at 11am. I was asked to pay for overstaying, although this was quickly settled once i sent evidence of correspondence. The late check out requested a payment for some of the rooms even though this had been paid in advance. Overall, it was fairly good and issues raised were dealt with quickly, but not worth the money paid.
Stayed 2 nights in Jan 2024
Response from The Epic Team on 19 Feb,2024
Hi Marie, Thank you for taking the time to provide us with feedback regarding your recent stay. We are delighted to hear that you appreciated the spacious rooms, free upgrades, and the complementary late check out on the penthouse. We also appreciate your positive comments about our location.We sincerely apologize for the issues you encountered during your stay. Your feedback has been shared with our team to ensure such delays are addressed promptly in the future. We have alerted our maintenance team to rectify these issues promptly.We appreciate your understanding as we work to improve our processes and we genuinely appreciate your patience and cooperation in addressing these issues. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Mia

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment, clean and comfortable. Only downside is if your on the side of the main road it is quite noisy.
Stayed 1 night in Jan 2024
Response from The Epic Team on 26 Jan,2024
Hi Mia, Thank you for sharing your feedback! I hope you had an enjoyable stay overall and that the advantages of the location and value for money outweighed any inconvenience caused by the noise.See you again soon!

10/10 Excellent

Laura

Travelled with group
Liked: Amenities, property conditions & facilities
Great location. Lovely little space to relax after a busy day
Stayed 1 night in Jan 2024
Response from The Epic Team on 26 Jan,2024
Hi Laura, Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed the location. We appreciate your choice to stay with us, and we hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

David

Stayed 2 nights in Jan 2024
Response from The Epic Team on 8 Feb,2024
Hi David, If you have any suggestions for improvement please feel free to let us know. We are hoping to see you again!

6/10 Okay

Eric

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Epic Team on 26 Jan,2024
Hi Eric, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Ella

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from The Epic Team on 26 Jan,2024
Hi Ella, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Liked: Cleanliness, room comfort
Great epic stay
It was great staying at the epic apartments as we always stay there.the weather was not great
Stayed 3 nights in Jan 2024
Response from The Epic Team on 26 Jan,2024
Hi David, Thank you for choosing EPIC Apartments once again. We're delighted to hear that you had a great stay, and we appreciate your continued loyalty.

10/10 Excellent

V

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from The Epic Team on 26 Jan,2024
Hi V, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Very close to the bars and the one
Stayed 1 night in Dec 2023
Response from The Epic Team on 26 Jan,2024
Hi Jessica, Thank you for the great feedback! We hope to have the pleasure of hosting you again in the future. If your plans bring you back to the area, don't hesitate to reach out.

10/10 Excellent

Leslie

Liked: Cleanliness, room comfort
Very helpful and friendly staff
I was staying for a long weekend to visit family and go to a game at my rugby club on The Wirral. I had booked into the Seel St apart/hotel but actually stayed in the Duke St location. Very helpful and friendly staff in the office at check-in and check-out. Was able to have a parcel delivered prior to my arrival. Only good things to say about my experience and look forward to staying with EPIC again on my next visit in the new year. Thanks EPIC team!
Stayed 3 nights in Dec 2023
Response from The Epic Team on 26 Jan,2024
Hi Leslie, Thank you for taking the time to share your positive feedback with us! Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted to learn that we met your expectations. Your kind words serve as encouragement for our team to continue delivering excellent service.We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Lee

Liked: Cleanliness, room comfort
No regrets booking this
Great room, spacious and comfortable. Perfect location for me too.
Stayed 1 night in Dec 2023
Response from The Epic Team on 26 Jan,2024
Hi Lee, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay and found our room spacious and comfortable. It's great to know that the location was perfect for your needs.We hope to have the pleasure of hosting you again in the future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Not bad!
Good for the price, great little kitchen area. The room was freezing sadly, the heating did not work at all. Looked clean on the surface but lots of bits missed. Bed was really comfy, but not enough pillows.
Stayed 1 night in Dec 2023
Response from The Epic Team on 27 Jan,2024
Hello, Thank you for sharing your feedback! We have our lovely team who are always ready to provide those things you need or anything missing. I hope you were able to get a chance to speak or reach out to our team during your stay. Thank you for choosing us, and we hope to have the chance to exceed your expectations on a future visit.

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from The Epic Team on 26 Jan,2024
Hi Rebecca, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to city centre
Stayed 2 nights in Dec 2023
Response from The Epic Team on 26 Jan,2024
Hi James, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Marie

Travelled with family
Disliked: Cleanliness, room comfort
Not a good start but the staff was serviceminded
We had booked a “super lux studio” for 2 adults and 2 children. Alarm bells went off when we came to the building since the place was quite worn down. We were really disappointed when we got in the apartment. It was freezing cold, the windows would not shut, the walls and carpet was stained, it smelled terrible and there was not kitchen utilities for a family of four. The walls were paper thin and parties going on all over. We called the receptionist and he came over quit quickly. He was really serviceminded and took us to their buildings in Duke Street to view other rooms. These rooms were of a much higher standard, but was actually what we expected from the price we paid. It was not ideal having to move a family on a Friday night after traveling the whole day, and they shouldn’t have put us in the apartment in Seel Street in the beginning, but we are still happy with the solution they came up with, and the receptionist was serviceminded and helpful.
Stayed 2 nights in Dec 2023
Response from The Epic Team on 27 Jan,2024
Hi Marie, Thank you for sharing your feedback. I am glad our team was able to resolve your concern in a timely manner. Thank you for choosing Epic, and we hope to have the chance to exceed your expectations on a future visit.

10/10 Excellent

Colin

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from The Epic Team on 5 Dec,2023
Hi Colin, Thank you for taking the time to share your feedback with us and we look forward to hosting you again soon!

2/10 Terrible

Cai

Stayed 1 night in Nov 2023
Response from The Epic Team on 27 Jan,2024
Hi Cai, Thank you for staying with Epic! Please feel free to reach out to us directly if there's anything specific you'd like to discuss or if you have any further details to share. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you again and exceed your expectations.

4/10 Poor

Kathryn

Stayed 1 night in Oct 2023
Response from The Epic Team on 24 Oct,2023
Hi Kathryn, Thank you for the feedback! It will be helpful if you can share anything about your experience during your stay with Epic.

6/10 Okay

Euan

Stayed 2 nights in Oct 2023
Response from The Epic Team on 13 Nov,2023
Hi Eun, Thank you for sharing your feedback! We wish to see you soon at Epic!

6/10 Okay

Christopher, Helensburgh

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Epic Team on 21 Oct,2023
Hi Christopher, Thank you for sharing your feedback. Your feedback is important for us to be able to continuously improve our service. We look forward to hosting you again soon!

8/10 Good

Ciara

Travelled with group
Liked: Cleanliness, room comfort
3 night stay in 1 bedroom apartment
Great location, staff pleasant to deal with over phone and WhatsApp. Easy to checkin and check out. Stayed in 1 bed apartments sleeps 5, would’ve needed more towels for 5 ppl only provided two bath towels and two hand towels. Only provided one toilet roll for two bathrooms so had to buy more. Was no hairdryer in room but they provided one on day 2 after asking for a second time for one. Walls could’ve been doing with repainting and some of the carpet was ripped in bedroom but overall very clean and great place to stay. Perfect for groups.
Stayed 3 nights in Oct 2023
Response from The Epic Team on 19 Oct,2023
Hi Ciara, Thank you for your positive feedback! It's great to hear that you had a positive experience with Epic and the staff at the apartment. Their responsiveness over the phone and WhatsApp is certainly a plus. The easy check-in and check-out process is also convenient for guests.Your feedback is valuable to us and we will look into the cosmetic side of the apartment. Despite these minor shortcomings, it's reassuring to hear that the apartment was overall clean and was still suitable for your group. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

4/10 Poor

Lorraine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid this place. Carpet was filthy, windows are frosted and broken so no view outside at all, poor lighting, bathroom has no shower partition so the entire bathroom is wet for your whole stay, poor security, night clubs next door, shady area. No toiletries provided.
Stayed 4 nights in Sep 2023
Response from The Epic Team on 14 Oct,2023
Hi Lorraine, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner.In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reception@epicgroup.co.uk. By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively.Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input.Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction.

10/10 Excellent

Annwen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay and upgrade thank you so much again
Stayed 2 nights in Sep 2023
Response from The Epic Team on 19 Sept,2023
Hi Annwen, Thank you for your positive feedback! We look forward to hosting you again soon!

2/10 Terrible

Tracy

Liked: Cleanliness
Disliked: Room comfort
Dont stay in this Apartment
Awful experience. Hardest bed ever. Curtains off the wall. Noise from nearby bar. Lack of basic amenities lole plates. No plug for bath. Staff lied to customer. Etc etc
Stayed 1 night in Sep 2023
Response from The Epic Team on 23 Sept,2023
Hi Tracy, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner.In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reception@epicgroup.co.uk. By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively.Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input.Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction.

10/10 Excellent

Joe

Liked: Cleanliness, room comfort
Brilliant stay
Stayed 2 nights with my son and his friend had a great stay
Stayed 2 nights in Sep 2023
Response from The Epic Team on 12 Sept,2023
Hi Joe, It's nice to know that that you had such a positive experience during your stay. Ee look forward to hosting you again soon!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, room comfort
Would stay for longer next time
Great place, great location, clean and welcoming. A few small issues but didn't spoil the stay.
Stayed 1 night in Aug 2023
Response from The Epic Team on 12 Sept,2023
Hi Timothy, Thank you for your positive feedback! I hope you had an enjoyable stay overall and that the advantages of the location and the cleanliness outweighed those small issues. Your satisfaction is a testament to the quality of service we always aim to provide.

10/10 Excellent

Glynis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Communication was great, central to everything and someone was always on the end of the phone if help was required. Shops, places to eat and drink are really local. Room was very spacious especially as 7 of us were in the room. Would recommend and hopefully will be back :) Thank you!
Stayed 2 nights in Aug 2023
Response from The Epic Team on 29 Aug,2023
Hi Glynis, Thank you for your enthusiastic recommendation! It's wonderful to hear that you had such a positive experience during your stay. We look forward to hosting you again soon!

2/10 Terrible

Sioned

Stayed 1 night in Aug 2023
Response from The Epic Team on 19 Sept,2023
Hi Sioned, Thank you for your positive feedback! We look forward to hosting you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Ok
Hotel is in a great location there is no staff at reception everything is done via phone or social media the staff were really helpful I had to call them a few times very friendly the booking in system can be a bit confusing as they send you a code for the door then a code for your lockbox outside your room that has the key fob in for your room a few people arriving at the hotel were a bit confused as to how it worked we worked it out in the end The bathrooms were big and the beds were really comfortable the kitchen area was cosy and relaxing the hotel itself is great it’s just the decor, fixtures and fittings that let it down a touch of paint and a few minor repairs it would be an amazing hotel
Stayed 2 nights in Aug 2023
Response from The Epic Team on 19 Sept,2023
Hi, Thank you for sending the photos and letting us know about this opportunity. We will definitely take your comments into consideration as we continue to enhance our accommodations. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, room comfort
Great hotel
Very nice friendly hotel have stayed several times now, would recommend.
Stayed 1 night in Aug 2023
Response from The Epic Team on 12 Sept,2023
Hi Andrew, Thank you for your enthusiastic recommendation! It's wonderful to hear that you had such a positive experience during your stay. We can't wait to welcome you back!

8/10 Good

JOANNE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
there was rubbish in the corner of the hotel and someone has been written or drawing on the epic wall. When I came to collect keys I did not switch my phone but i had to go to the other hotel in duke street to collect info.
Stayed 2 nights in Aug 2023
Response from The Epic Team on 19 Sept,2023
Hi Joanne, Thank you for your feedback and thank you letting us know about the situation. We actually have options to do a self check in. I hope you had an enjoyable stay overall. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

4/10 Poor

Simon

Stayed 1 night in Aug 2023
Response from The Epic Team on 12 Sept,2023
Hi Simon, Thank you for staying with Epic. We look forward to hosting you again soon!

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sincerely, The Epic Team on 18 Aug,2023
Hi Jack, Thank you for sharing your feedback, and we look forward to hosting you again soon!

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from The Epic Team on 18 Aug,2023
Hi Philip, Thank you for your positive feedback! We can't wait to welcome you back!

8/10 Good

Davinder

Travelled with family
Stayed 1 night in Jul 2023
Response from The Epic Team on 18 Aug,2023
Hi Davinder, Thank you for your positive feedback! We can't wait to welcome you back!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellant location
Stayed 3 nights in Jul 2023
Response from Sincerely, The Epic Team on 18 Aug,2023
Hi John, Thank you for the great feedback! Your satisfaction and loyalty are a testament to the quality of service we always aim to provide.

8/10 Good

david

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Sincerely, The Epic Team on 18 Aug,2023
Hi David, Thank you for your positive feedback! We can't wait to welcome you back!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Second visit. Will definitely be back! Only negatives being no coffee, milk or shower gel of any kind in the room on this visit, but on the first visit these were all in the room? I like the new check-in, much better than the prev whereby you had to go to a different address to pick the key up.
Stayed 1 night in Jul 2023
Response from The Epic Team on 17 Jul,2023
Hi Thomas, Your feedback is highly appreciated. We will check with the team about the coffee and shower gel. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, room comfort
Brilliant
Very pleased with our stay. Only wished it could have been longer. Very central to all amenities and landmarks in Liverpool. Delightful wee apartment with all mod cons. Relaxed well presented place.
Stayed 1 night in Jul 2023
Response from Sincerely The Epic Team on 10 Jul,2023
Hi Tracy, I feel so delighted reading your message. I hope you had an enjoyable stay overall with Epic

8/10 Good

Lesley

Stayed 1 night in Jun 2023
Response from Sincerely, The Epic Team on 30 Jun,2023
Hi Lesley, Thank you for providing such a great review. We can't wait to welcome you back.

10/10 Excellent

Philip

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Sincerely, The Epic Team on 27 Jun,2023
Hi Philip, Thank you for your positive feedback! We look forward to hosting you again soon!

2/10 Terrible

shaista

Stayed 1 night in Jun 2023
Response from Sincerely, The Epic Team on 30 Jun,2023
Hi Shaista, You feedback matters to us. Let us know if you have any suggestions for us to enhance our accommodations.

8/10 Good

Hefina

Travelled with family
Liked: Cleanliness
Ok for the price
Ok for the price definitely not a luxury apartments as discribed, clean, needs more cutlery as we booked family of 4 but only enough cutlery for 2 people. Location is great
Stayed 1 night in Jun 2023
Response from Sincerely, The Epic Team on 27 Jun,2023
Hi Hefina, Thank you for your positive feedback! We will definitely take your comments into consideration as we continue to enhance our accommodations. I hope you had an enjoyable stay overall and that the advantages of the location and value for money outweighed any inconvenience caused by cutlery not being enough for 4 people. Sometimes the number of guests are incorrect and our staff are unable to provide enough than expected.Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
3 nights. Wasnt any housekeeping but enjoyed our stay.
Stayed 3 nights in May 2023
Response from Thank you Lilanie at Team EPIC on 27 Jun,2023
Hi Anthony, I hope you had an enjoyable stay overall with Epic. We can't wait to welcome you back!

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Disappointing
The room smelt damp with sticky surfaces. The bed had a relatively comfortable mattress however the pillows were well worn and lumpy, and the duvet was so thin it was like a pancake. Sheets are advertised as Egyptian cotton, these certainly hadn’t seen egypt at all. Wouldn’t stay again.
Stayed 1 night in May 2023
Response from Sincerely, The Epic Team on 27 Jun,2023
Hi, Thank you for your taking some time to share your experience. We will definitely take your comment seriously and will investigate about this feedback you have shared. Thank you again for sharing your thoughts.

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Great, affordable place to stay. Only issue being check-in as this is done away from the property.
Stayed 1 night in May 2023
Response from Sincerely, The Epic Team on 27 Jun,2023
Hi Thomas, We've heard your feedback and we are working on self check in process to to enhance the accommodations experience for our upcoming guests. We look forward to hosting you again soon!

10/10 Excellent

Angela

Stayed 1 night in Mar 2023
Response from Sincerely, The Epic Team on 27 Jun,2023
Hi Angela, Thank you for your positive feedback! We can't wait to welcome you back!

4/10 Poor

Lin

Travelled with family
Poor communication all round
Very poor communication Check in was separate from the hotel No clear instructions given and we travelled to three different venues all called EPIC apart hotel before we arrived at our hotel after three further phone calls to reception Not clear on this app either
Stayed 1 night in Apr 2023
Response from Sincerely, The Epic Team on 27 Jun,2023
Hi Lin, Thank you for taking the time to share your feedback! We will definitely take your comments into consideration as we continue to enhance our accommodations. We are working on having a self check in for our guests convenience. I apologize for the inconvenience it caused you. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was absolutely lovely very clean and safe we enjoyed our stay and will be returning.
Stayed 3 nights in Apr 2023
Response from The Epic Team on 28 Oct,2023
Hi Nikki, We're delighted to hear that you had an absolutely lovely stay and that you found the apartment very clean and safe. Your satisfaction and intention to return are the best compliments we could receive. We look forward to hosting you again and providing you with another enjoyable experience. Thank you for choosing us, and see you soon!

2/10 Terrible

Peter

Travelled with family
Disliked: Room comfort
Disappointing Stay.
The apartment we were given was not what we had booked. We were given the apartment in Campell street. The WiFi was not working for the duration of our stay. We had no hot water the first night and afterwards would only last for a few minutes at a time. The heating would only work intermittently. Overall it was a very disappointing stay.
Stayed 3 nights in Apr 2023
Response from The Epic Team on 28 Oct,2023
Hi Peter, We sincerely apologize for the issues you encountered during your stay, and we appreciate your feedback.It's regrettable that the apartment you were given did not match your booking. We will investigate the cause of this discrepancy to ensure that such errors do not occur in the future.Your experience is important to us, and we hope you might consider giving us another opportunity to provide you with a more satisfactory and trouble-free stay in the future. Thank you for sharing your concerns.