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Reviews of OYO Vincent Apartments

3 out of 5
OYO Vincent Apartments
15-17 Stanley Street, Liverpool, England

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

zoe

Travelled with group
Liked: Cleanliness, room comfort
Good stay
Place was friendly. Staff were very welcoming. Price was great
Stayed 1 night in Mar 2020
Response from Ammy on 22 Mar,2020
Hi, Zoe! We are glad to see that you liked our services. Regards, Ryan

8/10 Good

Keirah

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Would definitely stay again
For the price, it's absolutely fantastic. My only complaint is that the floor in my room was not clean - everything else was spotless. I would advise future guests to bring slippers/flip flops to save their socks.
Stayed 1 night in Mar 2020
Response from Ammy on 18 Mar,2020
Hi Keirah, Thanks for spending your valuable time to write the review. Surely, we will work on your feedback for better guest experience in the future. Hope to host you soon :) Regards, Ammy

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on 15 Mar,2020
Hey! David! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Oliver

6/10 Okay

Alan

Travelled with family
Disliked: Staff & service
Just ok
Ok for a short stay, no one on reception for checkout. Had to make numerous phone calls to get someone to help
Stayed 1 night in Mar 2020
Response from Ammy on 14 Mar,2020
Sorry for the hassle you faced, Alan! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Oliver

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, the location is really good. The staff was very friendly and price was reasonably.
Stayed 2 nights in Mar 2020
Response from Ammy on 14 Mar,2020
Loved to hear this. It would be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Oliver

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great location. Would stay again
Stayed 1 night in Mar 2020
Response from Ammy on 12 Mar,2020
Hi, We are glad to see that you liked our services. Regards, Oliver

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and pleasant stay
Very close to Mathew St for a fab night out... The apartment was pleasant and had everything you needed... The bed could have been comfier, I paid extra for a deluxe apartment but didn't feel deluxe at all and more like a standard. Springs in the bed and not a thick mattress, but still comfortable to sleep okay.
Stayed 1 night in Feb 2020
Response from Ammy on 16 Feb,2020
Hi, Linda! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is good and the staff were really friendly and helpful. The problem is getting in!! We called the call center to get the access code for main door and it took an age, also it is an oversees call center and we could barely understand the operators due to their accent and we tried 3 times!! When you eventually get the code and get in there is a receptionist waiting who will let you in if you knock the door.
Stayed 4 nights in Jan 2020
Response from Cheshta on 3 Feb,2020
Hi, Thank you so much for writing the review and rating positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
The location was excellent friendly front door staff nice clean apartment would recommend to anyone looking for a trip to Liverpool
Stayed 2 nights in Jan 2020
Response from Ammy on 28 Jan,2020
Hey, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Ammy on 10 Jan,2020
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Ammy on 7 Jan,2020
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

10/10 Excellent

Emma

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location. Friendly reception staff. Main issue was the shower room which smelt really bad - damp and fungal smelling. Really put us off. Didn't shower and held our brearh when we had to use the loo. Wouldnt stay here again.
Stayed 1 night in Dec 2019
Response from Ammy on 16 Dec,2019
Hey, Thanks for notifying us and we do regret the hassle faced. Your feedback will help us in handling future guests more diligently. Request you to treat this as an exception and we will look forward to serving you better. Have a wonderful day! Regards, Ammy.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ammy on 16 Dec,2019
Hey Nicola, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and clean and tidy apartment - great for our stay!
Stayed 1 night in Dec 2019
Response from Ammy on 16 Dec,2019
Heartfelt gratitude for sharing this. This brings more responsibilities on our shoulders to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Ammy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and modern. The location is great and easy access to Lime Street Station. Penny was the best! She was helpful and always had a smile and got me settled into the room. Can't say enough about her. Checkout was a bit confusing. It is self checkout but there were no instructions on how to do this.
Stayed 1 night in Dec 2019
Response from Ammy on 14 Dec,2019
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

6/10 Okay

Josh, Isle of man

Travelled with group
Liked: Staff & service, amenities
Apartment was nice one side of bed was broken and dirt on floor but except from that nothing to complain about
Stayed 1 night in Aug 2019
Response from Ammy on 19 Nov,2019
Hey, Josh! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ammy on 4 Nov,2019
Hey, Diane, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice & clean with a great kitchen
Great location! Right next to Mathew St/Cavern Club. Have to call and get a code 1st to enter building but not hard to do. A little noisy because of location but it was quiet enough when it came down to sleeping.
Stayed 1 night in Oct 2019
Response from Ammy on 16 Oct,2019
Thanks for sharing this, Jackie! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property...Because of this, not every detail was finished when I was there in July, 2019. But this was made up for by fantastic, very attentive staff. This is a family-owned property. I would certainly stay there again.
Stayed 1 night in Jul 2019
Response from Ammy on 25 Sept,2019
Hi, Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Ammy.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Ammy on 17 Sept,2019
We regret that the stay turned out to be an average one. Request you to consider this an off case since this is definitely not how we wish our s to feel. We would love to know more about how we can change that in your eyes so that the required issues get eradicated properly, off our system. Feel free to reach out to our direct contact handles. Regards, Ammy.

6/10 Okay

Verified traveller

Travelled with partner
Great location. Handy for city centre and car park. Staff were very friendly and helpful. Bed comfortable. First impression was that it was modern and well appointed. On staying there we had a few niggles such as a broken kettle, no bedside table for water glasses book etc, no tea towels or clean dish cloth. We would have reported these things but there was nobody on reception during our stay - left a note about the kettle but nothing happened to resolve it.
Stayed 2 nights in Jul 2019
Response from Ammy on 17 Sept,2019
Hi, Thank you for your rating and the valuable feedback. We've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pin code entry - very convenient - and the central location
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location in the centre,good clean condition a very warm welcome. Was like from home to home.
Stayed 1 night in Jun 2019

4/10 Poor

Demi, Breda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
De douche had alleen maar koud water en was erg klein. Verder was het netjes. De stoel was smerig.
Stayed 3 nights in Mar 2020
Response from Ammy on 11 Mar,2020
Zoiets had niet mogen gebeuren, Demi. We verontschuldigen ons buitengewoon voor dit soort gedoe, maar dit is met ons team benadrukt om de nodige maatregelen te nemen, zodat dergelijke problemen zich niet herhalen. Groeten, Ammy

4/10 Poor

Pål

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Liverpool
Hadde bestilt rom til 3. Fikk rom med ei dobbeltseng. Fikk tildelt et nytt rom til en av oss. Toalettet hadde stor vannskade. Fløt av vann under parketten. Små dyr i dusjen. Sengene var elendige. Alt for myke slik at fjærene kjentes godt.
Stayed 3 nights in Mar 2020
Response from Ammy on 12 Mar,2020
Hei, vi vil takke deg for at du har kunngjort denne bekymringen. Ikke bekymre deg, vi vil helt sikkert iverksette korrigerende tiltak for å løse dette og for å unngå slik erfaring i fremtiden. Hilsen Oliver

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Ammy on 27 Feb,2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Price reasonable. Very big room, well equiped and clean. One improvement possible : Oyo reception phone line mentioned on expedia site could not find our expedia booking, the Indian lady on the hotel could hardly understand us, when we call few days before our arriva. Itl gave us very big fears about a potential scam...we searched and manage to phone the hotel in liverpool directly and we got very promptly a confirmation about our booking from a very friendly lady. Please note also that the address was a building site, luckily a sign showed the exact address of the hotel.
Stayed 1 night in Jan 2020
Response from Ammy on 8 Jan,2020
Hey, Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Ammy.