Dear Allison,Thank you for taking the time to share your positive experience of your stay with us. We are delighted to hear that you had a great time and enjoyed the convenience of our location and the assistance provided by our staff.Your kind words about our staff's helpfulness are greatly appreciated. We look forward to the possibility of hosting you again in the future. Thank you for choosing us for your stay in London.Best regards,City Relay

Dear Kevin,Thank you for your positive review of our hotel. We are delighted that you found our accommodation to be clean, quirky, and conveniently located near public transportation. We appreciate your kind words about our helpful reception team and the amenities provided in your room. We look forward to welcoming you back for another enjoyable stay.Best regards,City Relay

Dear Tiffany,We sincerely apologise for the disappointment and inconvenience you experienced during your stay. It is truly regrettable that we did not have your booking ready upon your arrival and that you had to wait for a room in another hotel. We understand the frustration caused by this situation, especially as it resulted in missing your table reservation.We also apologise for the confusion in the reception area, which led to people checking into the wrong rooms. This is not the level of service we strive to provide, and we will address these issues with our team to ensure such occurrences are avoided in the future.Regarding the incident with the two ladies entering your room, we apologise for the mix-up in the booking system that resulted in their key cards being linked to your room. We are grateful that they were trustworthy and explained the situation promptly. We understand how unsettling this must have been for you, and we assure you that we will take steps to prevent similar incidents from happening again.We deeply regret that your overall experience fell short of your expectations. Please be assured that your feedback has been taken seriously, and we will use it to make necessary improvements to our service and ensure a more pleasant stay for our future guests.We sincerely apologise for any inconvenience caused, and we appreciate your understanding. If there is anything else we can do to address your concerns or make amends, please do not hesitate to contact us directly.Best regards,City Relay

Dear Emma,Thank you for feedback on your recent stay. We apologise for the issues you encountered during your stay. We understand your concerns regarding the size of the rooms and the lack of air conditioning. We appreciate your feedback regarding the automated check-in and door unlock process and will work to improve clarity and efficiency. We apologise for the broken shower and any inconvenience it caused. Your comments will be shared with our team for necessary improvements. Thank you for sharing your experience.Best regards,City Relay

Dear Amy,We are extremely sorry for the distressing experience you had during your booking at our hotel. We understand that you were informed upon arrival that there was no available room for you, and we deeply apologise for the inconvenience and frustration this caused.We want to clarify that we have recently taken over the hotel from a previous management company. During the transition period, there were significant issues with reservations and communication, which unfortunately led to the mismanagement of bookings, including yours. We want to assure you that we have implemented new systems and processes to prevent such occurrences in the future.We deeply regret that you were left stranded in London on the day of the Hyde Park concert. We acknowledge that this situation was completely unacceptable and does not reflect the level of service we strive to provide to our guests. We apologise for the misinformation and lack of contact from our end, which further exacerbated the situation.We understand that this experience has left you feeling dissatisfied and disappointed in our customer service. We want to assure you that we take your feedback seriously and have already taken steps to address the issues that led to this unfortunate situation. We have put in place measures to ensure that such incidents do not happen again in the future.Once again, we apologise for the inconveniences you faced and thank you for bringing them to our attention. We are committed to delivering the highest standards of service and guest satisfaction, and we look forward to the opportunity to make things right for you.If you have any further concerns or questions, please feel free to reach out to us directly. Thank you for your understanding.Best regards,City Relay

Dear Polly,We sincerely apologise for the inconvenience and frustration you experienced with your booking at our hotel. We understand that there were significant issues with the reservation process and room availability, and we deeply regret the negative impact this had on your stay.We want to assure you that we have recently taken over the property and are committed to providing exceptional service to our guests. While we acknowledge that there were problems during the transition period, we want to emphasize that we have made significant improvements to ensure a smooth and seamless booking process moving forward.These situations do not reflect our commitment to providing a positive guest experience. We are conducting a thorough review of our emergency phone response procedures to ensure that such incidents are handled promptly and efficiently.Once again, we apologise for the inconvenience and disappointment caused. We appreciate your understanding and patience during this time of transition. We look forward to the opportunity to provide you with a superior experience in the future.If you have any further concerns or questions, please feel free to reach out to us directly. Thank you for bringing these issues to our attention.Best regards,City Relay

Dear Tess,We sincerely apologise for the inconvenience and frustration you experienced with your booking. We understand that your reservation was cancelled by the previous management of the hotel, and we acknowledge that this situation should have been handled more effectively.Please be assured that we have taken over the hotel and are committed to providing excellent service to our guests. We deeply regret the delay from the previous owners in processing your refund and the lack of response to your emails. Once again, we apologise for the inconvenience caused, and we appreciate your understanding. We value your feedback and will use it to improve our services moving forward.If you have any further concerns or questions, please feel free to reach out to us directly. Thank you for bringing this to our attention, and we look forward to resolving the matter to your satisfaction.Best regards,City Relay

Dear Chris, Thank you for your feedback. If you have any comments or suggestions, please feel free to share them with us. We would love to have the opportunity to make things right with you.We hope to have a chance to host you again in the future.Best regards,City Relay

Dear Guest,Thank your feedback on stay with us. We apologise for the issues you encountered during your stay and the inconvenience caused. We understand your frustration with the cleanliness of the rooms and the delay in receiving our services. We will investigate this matter with our team to ensure future improvements are made. Your feedback regarding the check-in process and excessive emails will also be taken into consideration for future enhancements. We appreciate your feedback and apologise for any convenience caused.Please send us your details at your earliest convenience, we would really appreciate the opportunity to make things right with you.Best regards,City Relay

Thank you for your overall positive rating and for choosing to stay with us. We value your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.

Dear William, Thank you for your feedback on your recent stay with us. We apologize for the inconvenience you experienced with the transfer of your reservation. We have recently taken over the hotel from the previous company, and we assure you that such issues will not occur again in the future. We appreciate your understanding and hope to provide you with a better experience during your next visit. Thank you for bringing this to our attention. Best regards,

Thank you for your feedback, Danielle. We apologize for the inconvenience caused by the change in ownership and the lack of communication regarding your reservation. We appreciate your recommendation for guests who booked during that period to confirm their reservations. We're glad to hear that the location was convenient and that the room and amenities met your expectations. We apologize for the thin walls and the lack of housekeeping during your stay. Your feedback will help us improve our services. Thank you for choosing our hotel. Best regards,

Dear Jo,Thank you for staying with us. We appreciate your feedback, although we noticed that you left a 1-star rating without any specific comments. We strive to provide excellent service and ensure our guests have a pleasant experience, so we are disappointed to see such a low rating without any explanation.We would greatly appreciate it if you could provide us with more details regarding your concerns or any issues you encountered during your stay. Your feedback is essential to us as it helps us identify areas for improvement and ensure a better experience for our guests.If there is anything we can do to address your concerns or make it up to you, please let us know. We value your satisfaction and would be grateful for the opportunity to resolve any issues you may have encountered.Thank you for choosing our accommodation, and we hope to have the chance to welcome you back in the future and provide you with an improved experience.Best regards,City Relay

Dear John, Thank you for your feedback. We apologize for the inconvenience you faced when the hotel was unexpectedly closed. We have recently taken over the management of the hotel from the previous company, and we understand the frustration caused by the lack of communication regarding the closure. Please be assured that we are committed to providing a reliable and seamless experience for our guests, and we will ensure that such incidents do not happen again in the future. We appreciate your understanding. Best regards,

Thank you for sharing your experience, Rachel. We appreciate your feedback and are truly sorry that the fire alarm went off during your stay. Despite this issue, we are glad to hear that you enjoyed your stay with us and that you found our location to be convenient. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Thank you for choosing to stay with us.

Dear Nicola,Thank you for taking the time to leave a review of your recent stay. We are glad to hear that you found the room clean and comfortable. However, we apologize for the difficulties you experienced during the check-in process and for the lack of communication. We understand that this caused a delay in your plans and we regret any inconvenience this may have caused.We have shared your feedback with our team to ensure that we improve our communication processes and make the check-in process as seamless as possible for our guests.Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future.Best regards,

Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations, especially with the current closure of the cafe and the small size of our rooms. We appreciate your feedback regarding the cleanliness of the area rugs and the limited reception hours.We are pleased to hear that Sioban was able to provide you with excellent service during your stay. We will be sure to pass on your kind words to her. Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon.Best regards,

Dear Andy,Thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced several issues during your stay with us. We understand that the check-in process was delayed and this caused you to be late for your event. We apologize for any inconvenience this may have caused.Regarding the fire alarm incident, we are sorry that there was no employee present when the fire crew arrived. We take your safety seriously, and we will ensure that our staff is better prepared for such situations in the future.We regret to hear that the room did not meet your expectations in terms of size and noise. We apologize for the issues you experienced with the rusted tap and squeaking bed. We will make sure to address these issues and improve the quality of our rooms.We appreciate your kind words about the shower. We hope to have the opportunity to welcome you back and provide you with a better experience.