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Reviews of Coal Miners Cabins

2 out of 5
Coal Miners Cabins
Vei 100-6, Longyearbyen

Reviews

8.2

Very good

Rating 10 - Excellent. 145 out of 462 reviews" "
Rating 8 - Good. 200 out of 462 reviews" "
Rating 6 - Okay. 102 out of 462 reviews" "
Rating 4 - Poor. 9 out of 462 reviews" "
Rating 2 - Terrible. 6 out of 462 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
TOP!
Stayed 5 nights in Mar 2024
Response from Front desk, Coal Miners' Cabins on 14 Mar,2024
Dear Jerry, Thank you for the good score. We are glad to know you enjoyed your stay In Coal Miners' Cabins. We do hope to welcome you again in the future. Best regards,

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coal Miner's cabins have a great staff, a really perfect continental breakfast, a nice walk into the main part of town. So it's a little bit more quiet and relaxed. And was affordable and just perfect!
Stayed 6 nights in Feb 2024
Response from Irina, Front desk, Coal Miners' Cabins on 7 Mar,2024
Dear Celia,Thank you so much for your feedback! We are happy to hear you had an amazing stay.

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Coal Miners Cabin between 9th and 12th Feb 2024 and it was the most convenient place to explore Svalbard from, I cannot recommend it enough. The room was great for us as we were mainly out exploring. But even when we were back in it was sufficient. The bathrooms were in the corridor and was shared between several rooms but we did not see anyone or have to wait even once. It felt like our own private space even when shared. We had our dinners in their restaurant - the food was good and the free tea and coffee helped. We spent the evening playing the complementary boardgames in the restaurant. Breakfast came with the room and it is lovely - basic but just the right kind. You'll enjoy it i'm sure. From the airport: When we landed there were 2 buses waiting outside - tell the driver your hotel and they'll direct you to the right bus. We paid onboard for a return and the bus dropped us at the doorstep. To the airport: Ask the lovely hotel staff for a bus timetable, or check it yourself on the wall around the entrance to the restaurant. The airport bus passed by all the hotels collecting travellers, just stand outside at the appointed time and you won't miss it. The buses are punctual, our bus was meant to depart at 2pm and it departed at exactly 2pm.
Stayed 3 nights in Feb 2024
Response from Front desk, Coal Miners' Cabins on 24 Feb,2024
Dear Mohamed,Thank you for your nice feedback, it was great to have you and nephew with us at Coal Miners' Cabins.We are glad you enjoyed your Arctic experience, and we hope to see you again very soon!Best regards,

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got moved to sister hotel Radisson Polar which was a great hotel. But I was disappointed that the hotel couldn't amend my booking when I requested to reduce my stay by one night.
Stayed 5 nights in Sep 2023
Response from Tiphaine, Front desk. on 16 Oct,2023
Dear Robert,Thank you for comment, we are sorry for the inconveniences you have encountered but the hotel policy stays the same and it says that you have more than 2 days prior arrival to cancel or modify your booking and we did not received any request from you.Again, we are sorry for the inconvenience and we hope to see you again in Longyearbyen !Best regards,

8/10 Good

Jumana

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff who were ready to help and answer questions. It would have been nice to have been offered help with luggage as there is no lift but a kind man who was cleaning helped me when checking out. Several cabins present - some a bit far from the reception but luckily mine was close. Dinner options are decent. The view and surrounding environment are nice and peaceful, but the walk to the town is definetely longer than the advertised 20 minutes, however it can be a nice walk. I don't mind sharing toilets, but it's difficult to control toilet floors being wet when multiple people are using it, which is a bit annoying. The shower curtain for some of the toilets could have been cleaner. Room was clean and bed really comfortable.
Stayed 4 nights in Jul 2023
Response from Front desk, Coal Miners' Cabins on 2 Aug,2023
Dear Jumana,We're glad to hear you had a nice stay. Thank you for your feedback. Rest assured that we take all the comments seriously.Looking forward to see you again here in the future!Best regards,

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
We loved The Coal Miner’s Cabin. Our room was simple with a shared bath. It was so clean and cozy. The one improvement they could make to the rooms is better black out curtains. Otherwise it’s just a great place with friendly staff, great breakfast & restaurant. One of the staff set up a Eurovision semi-finals watch party in the restaurant /bar which was so fun!! Would definitely come right back here my next time in Svalbard!
Stayed 7 nights in May 2023
Response from Coal Miners' Cabins team. on 11 May,2023
Dear Danielle,thank you very much for your nice feedback! We are glad that you enjoyed your stay with us, and we will take note of the improvements we can make to provide even a better service. We look forward to welcoming you again in Svalbard! Best regards. Front desk,Coal Miners' Cabins.

10/10 Excellent

Corinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Staff every staff member that I met at Coal Miners including the kitchen staff and Waiter’s Staff absolutely amazing!! I travel a lot all around the world and I have never met a staff like the staff at Coal Miners Hotel I actually extended my trip because the Staff was so helpful and kind they felt like my family away from home!! Also, the breakfast was very good and food that was at the restaurant. Very good and so is the waiters and waitresses and the manager was very kind and helpful! I was a bit concerned, traveling alone to a place far away, but best made me feel so happy and very welcome there! The cleaning staff was also amazing and very kind and very helpful. It’s the very wonderful place to be. I will definitely be going back there!!
Stayed 3 nights in Apr 2023
Response from Coal Miners' Cabins on 19 Apr,2023
Dear Corinn, thank you for your kind review! We are really glad to hear that you enjoyed your stay at Coal Miners' Cabins. Our team has received your compliments with proud, and looking forward to welcome you again whenever you visit Longyearbyen.

8/10 Good

Tariq

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Friendly staff. Inconveniently located out of town.
Stayed 4 nights in Apr 2023
Response from Front desk, Coal Miners' Cabins on 14 Apr,2023
Dear Tariq, Thank you very much for taking the time to write about our lovely Coal Miners'. We are glad that you have enjoyed your stay with us. We hope to see you again in Svalbard! Best regards. Front desk. Coal Miners' Cabins.

10/10 Excellent

Corinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here. The people are amazing that work here the food is excellent. It is very cozy. The beds are very comfortable. You have to be able to walk center of town is about 4 km about away you have to be able to take a taxi or they do have a van but it’s very hard to get it any time of day I would definitely come back here. It’s absolutely breathtaking and very pleasant to be here. This place is very clean. This hotel was very clean. And the rooms are big The views are breathtaking!!
Stayed 3 nights in Mar 2023
Response from Front desk, Coal Miners' Cabins on 1 Apr,2023
Dear Corinn,Thank you very much for your kind words, we really appreciate you take the time to write about us. We are very glad that you enjoy your stay at Coal Miners' Cabins and we hope to see you again.Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Front desk, Coal Miners' Cabins on 16 Mar,2023
Dear, We appreciate that you took the time to give us review. We hope to see you again in Longyearbyen! Best regards.

6/10 Okay

pat

Liked: Cleanliness, staff & service
Disliked: Amenities
I stayed only a few hours so I cannot actually say. Breakfast was wonderful
Stayed 1 night in Aug 2022
Response from Front Desk on 19 Sept,2022
Dear Pat, We are glad to read that you enjoyed our breakfast! Kind regards, Coal Miners' Cabins

10/10 Excellent

Hassan

Stayed 1 night in Aug 2022

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a little different and a good 15 minutes walk to . Shared bathroom but everything was super clean
Stayed 4 nights in Aug 2022
Response from Front Desk on 19 Sept,2022
Dear Michael, thank you for your kind feedback! We hope to welcome you again in the near future.Kind regards, Coal Miners' Cabins

10/10 Excellent

Carol Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 4 nights in Aug 2022
Response from Reception on 13 Aug,2022
Dear Carol Ann, Thank you so much for your good words. We are very glad that you had a good time with us at Coal Miners Cains. We hope to see you again on your next visit to Longyearbyen ! Best regards.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Simple but clean. Excellent buffet breakfast. Great location away from town centre. Very friendly staff.
Stayed 2 nights in Jul 2022
Response from Front Desk on 31 Jul,2022
Dear Frances! Thank you so much for your feedback, we appreciate it! Hope to see you back soon again. Best regards, Coal Miners`Cabins

8/10 Good

Ombretta

Business traveller
Liked: Staff & service, property conditions & facilities
A bit dirty under the bed. Resorces (e.g. water) waste
Stayed 2 nights in Jul 2022
Response from Front desk on 19 Jul,2022
Dear Ombretta, Thank you for your feedback we appreciate that you took the time to write to us. Best Regards, Coal Miners`Cabin

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect....
Perfect. Located at the end of the Sarcophagus where adventure begins. Reception building has great breakfast including 2 types of salmon, eggs, bacon...all the stuff. Room was clean and bathroom well located. Tour was late in checkout day and they were so nice, let me use the room till 17:00 no extra charge. Definitely coming back to CMC my home in Svalbard !
Stayed 3 nights in Jul 2022
Response from Reception on 17 Jul,2022
Thank you so much for your feedback ! We are very glad that you had a great stay at Coal miners' Cabins and we hope to you back very soon ! CMC

10/10 Excellent

Guy

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Kseniia on 15 Jul,2022
Dear, Thank you for your feedback! Hopefully we will see you back soon, Best regards Coal Miners Cabins

6/10 Okay

Carl

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The accommodation is styled as a hostel and in this category the Coal miners cottages ticks a lot of boxes. The two bed sleeping areas are very basic but adequate with sufficient communal bathrooms to avoid bottlenecks. There are also washing machines available and small lounge areas where groups can relax together if they wish. However if you expect air conditioning or room service this is not the place for you. On a serious note although there is a bar there is no catering facility either at or within easy reach of the Coal Miners cottages so you have to eat in town or bring foodstuffs back for an evening meal. It is also worth noting that CCs are approximately 3k from the town downhill going there but uphill coming back! Of course you can order a taxi but this is an additional expense which you would avoid by staying somewhere more central.
Stayed 1 night in Jul 2022
Response from Front desk on 5 Jul,2022
Dear Carl. Thank you for your feedback, we appreciate that you took your time to write your thoughts. We understand that it`s a bit of a walk to Coal Miners`and that it does not fit everyone. We will be opening out kitchen next year and we believe that`s gonna make it easier for our guests to choose if they want to eat at our facilities or if they want to go down to the city. Hopefully you will give us another chance in the future. Have a great summer. Best regards, Coal Miners`Cabins

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Jun 2022
Response from Reception on 2 Jul,2022
Dear Paul, Thank you for your feedback! We are glad to hear that you had a great stay. Kind regards, Coal Miners' Cabins

10/10 Excellent

Hedy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is querqui friendli quiet. clean.
Stayed 2 nights in Jun 2022
Response from Kseniia on 1 Jul,2022
Dear, Thank you for the excellent score we really appreciate it. We hope you will visit Svalbard again. Best regards, Kseniia

10/10 Excellent

Furkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Kseniia on 19 Jun,2022
Have good day Furkan, thank you for your feedback! Kind regards, Coal Miners' Cabins

2/10 Terrible

Robert, Sidcup

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Is this the worst value accomodation in the world? Somewhere has to be and this could be it. Extremely poor hostel accommodation at 140 pounds a night. Dreadful breakfast. Very cramped, very uncomfortable. Shared bathrooms and toilets. Is there anywhere that charges so much for so little?
Stayed 3 nights in Jun 2022
Response from Reception on 16 Jun,2022
Dear mr. Robert, thank you for your feedback! We are sorry to read that your stay was not as expected. Kind regards, Coal Miners' Cabins

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2020
Response from Kristin on 17 Sept,2020
Dear guest, Thank you for taking time and reviewing us! It would be great if we would be able to know the reasons and take them intern with our management to improve the guest satisfaction experience. Do not hesitate to contact us directly, all your requests/feedbacks will be taken by our manager. Hope to hear from you! Regards, Kristin, Front Desk

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Lovely place to stay as a family to explore Svalbard, with great views over Longyearbyen
Stayed 2 nights in Mar 2020
Response from Ben on 5 Mar,2020
Dear Antony, Thanks for the perfect score we are glad you enjoyed your stay with us at Coal Miners Cabins and hope to welcome you back sometime in the future. We think our views are the best in Svalbard taking in the city and the mountains.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff they have been very friendly and helpful.😍 Internet was not working on the cabin and was just available at reception ☹️😩
Stayed 3 nights in Feb 2020
Response from Michelle on 3 Mar,2020
dear guest, Thankyou so much for taking the time to review us, we are so glad to hear you enjoyed your stay! we hope you come back to visit us soon! Kind regards, Coal Miners reception.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for a place to stay
It’s the second time I have stayed at the coal miners. You couldn’t ask for better staff and the restaurant is great as well. Rooms are quite, easy to access, nicely heated and clean. I would recommend them.
Stayed 1 night in Feb 2020
Response from Maria on 28 Feb,2020
Dear David. Thanks for taking the time to write a review, we are pleased you enjoyed your stay with us at Coal Miners Cabins. Best regards, Maria, Coal Miners Cabins

6/10 Okay

Verified traveller

Travelled with partner
Coal miners cabins were closed, had to stay in Radisson hotel
Stayed 6 nights in Nov 2019
Response from Best regards, Front Desk on 20 Nov,2019
Dear guest, We are sorry for the inconvenience this caused sice we closed Coal Miners Cabin due som technical upgrades and upgraded you to Radisson Blu. Coal Miners Cabin open again 01.02.2020 and you are welcome back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Basic room but clan and in good state of repair Food is good in the bar but menu is meat heavy Staff were pleasant and helpful
Stayed 3 nights in Aug 2019
Response from Natalia on 15 Sept,2019
Thank you for your feedback. We are happy to hear that you are satisfied with our hotel. Hope to see you back soon. Kind Regards Natalia Coal Miners Cabins

10/10 Excellent

MF, Almost Heaven West Virginia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical buildings. Nice big community showers, comfortable beds, great breakfast, laundry facility and luggage storage. Its a good walk from town.
Stayed 2 nights in Aug 2019
Response from Nathalie on 6 Aug,2019
Dear guest, Thank you so much for taking time to write back to us. I am glad that you had a great stay and that you enjoyed the services that we provide. Hope we have the pleasure of welcoming you back at another occasion. Kind regards, Nathalie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ben on 30 Jul,2019
Thanks for your positive feedback, we really appreciate it.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019
Response from Front office on 23 Jul,2019
Dear guest, we would like to say thank you for you feedback and we are sorry that we did not reach up to your expectations this time and we hope that you will give us a new chance to give you a real arctic welcome! Best regards Gustaf Front office

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Start of our Arctic adventure
Excellent value for money for an overnight stop.
Stayed 1 night in Jun 2019
Response from Coal Miners Cabins on 9 Jul,2019
Hello Mike, Thank you so much for taking your time to leave a review, we really appreciate it. I'm glad you liked it here, and I hope we have the pleasue of welcome you on another occasion. Have a really nice evening. Best regards, Eline, Coal Miners Cabins

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Block out blinds would be good. Curtains still let a lot of light in Little bit away from main town- walkable, though uphill Staff very helpful and pleasant ESP when couldn’t get a taxi to pier. Arranged for someone to come and take us
Stayed 2 nights in Jun 2019
Response from Ben on 5 Jul,2019
Hi, thank you for the feeback we really appreciate it and will take on board your comments. We're also glad we could help out by arranging a lift to the pier. Best regards, Ben Coal Miners Cabins

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Ben on 2 Jul,2019
Dear guest We thank you so much for leaving a review and we hope to see you back at our hotel soon! Best regards Ben Coal Miners Cabins

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service to book side trips, perfect quiet location close to the nature
Stayed 2 nights in Jun 2019
Response from Ben on 23 Jun,2019
Hi, thanks for taking the time to write a review and we are please you had a nice trip and enjoy your stay with us. Kind regards, Ben, Coal Miners Cabins

6/10 Okay

Alan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good value guesthouse let down by maintenance issu
Not sure if we caught them at a bad time, but there were seemingly issues with the plumbing throughout our stay, which meant that one side of the building had no working showers or toilets. Added to this, there was only sporadic hot water in the showers which is far from ideal when it's -20 centigrade outside. The hand towels in the showers were often empty too. On the positive side, the room was spotlessly clean, the breakfast was nice and the bar in the main building is a nice place to spend time after a day out on the ice.
Stayed 6 nights in Mar 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First: bathrooms/showers, although individual, are shared. Rooms are small with separate beds. You have to leave your hut to get to reception/restaurant. It's at the top of a hill, a 30 minute walk from town. But it's perfect! You're in the middle of nowhere, 600 miles from the North Pole. It's tough (in Winter), so live without the usual luxury! Staff are wonderful and can arrange all activities, such as dog sledding, snowcat tours etc. The 30 minute walk into town is lovely or you can take a 5 minute taxi. The hotel sits by mountains, with the glacier behind (not on a street surrounded by stores) all accessible on tours or by snowmobile (take a rifle). It's a fantastic location. You came this far - take it all in! Live the polar life!
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique environment with amazing accommodations for the locations. Definitely recommended for anyone looking for a rugged feel during their stay in the Arctic. Staff was extremely accommodating & helpful.
Stayed 4 nights in Feb 2019

8/10 Good

Jordi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
The Coal Miners Cabin is a cozy hotel. No television is included, which is good. It encourages you to go more outdoors and explore. There is so much to see!
Stayed 3 nights in Feb 2019

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Teddy on 16 Dec,2018
Thanks for your rating, we appreciate it and hoped you will be back again for another pleasant stay with us. kind regards, Coal Miners Cabins

10/10 Excellent

Michael, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suroringly good for basic hotel
Spotless shared bathrooms Cosy room, lovely staff and lovely communal spaces. Only change - maybe add something sweet (eg pastries) to breakfast.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Really great stay- great place, great service, great price. Couldn't fault it. Clean, comfortable and quiet. Short walk to town but perfect if you don't mind walking and like a more secluded spot
Stayed 4 nights in Sep 2018

8/10 Good

Gary John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern feel in an epic location.
Surprising good value given the location. Excellent wifi. Nice rooms - too warm at night. Lots of bathrooms on each landing. Charming staff.
Stayed 2 nights in Sep 2018

10/10 Excellent

Martyn, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really interesting place to stay.....
Once you accept that anything on Svalbard costs more than you might expect the Coal Miners Cabins are actually a good price. The buildings have been tastefully converted with good beds, brilliant heating and mining themed decor. The bathrooms are described as "shared", this could sound like they are communal facilities, this is not the case. They are large individual rooms down the corridor with a toilet, basin and large walk-in shower. Towels and robes are provided. Our building had a communal kitchen, lounge and laundry facilities. It was very clean and warm. WiFi is free and good. Breakfast is served in the main building and has a wide range of typical cold Scandinavian options. Loads of bread, endless coffee and orange juice. The bar and restaurant are good and very busy in the evenings. We thoroughly enjoyed our four night stay.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Basic but all I needed
The accommodation and facilities are fairly basic and a bit tired, but this is easily the cheapest accommodation with own room that I could find in Longyearbyen. All I needed was somewhere to sleep and shower, and that's what I got. I could have paid double to say somewhere flasher. The restaurant bar is really good, and the included breakfast was great.
Stayed 1 night in Aug 2018