Sun deck
Check availability

Reviews of Gateway Hotel Santa Monica

3.5 out of 5
Gateway Hotel Santa Monica
1920 Santa Monica Blvd, Santa Monica, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 794 out of 1487 reviews" "
Rating 8 - Good. 442 out of 1487 reviews" "
Rating 6 - Okay. 152 out of 1487 reviews" "
Rating 4 - Poor. 62 out of 1487 reviews" "
Rating 2 - Terrible. 37 out of 1487 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Merna

Travelled with partner
Liked: Cleanliness
The room was nice and clean. The breakfast was very disappointing. Amenities listed included laundry but this was an outsourced service that charged 3 times the agreed rate and did not deliver at the agreed time either.
Stayed 3 nights in Apr 2024
Response from Guest Services on 29 Apr,2024
Hello Merna,Thank you for your review. We apologize if you feel that our complimentary continental breakfast did not meet your expectations. We work with a same-day delivery dry cleaner service that charges per article of clothing. We hope you have a great day.

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great location. Clean. Unable to do early check in. Definitely would come back.
Stayed 2 nights in Apr 2024
Response from Guest Services on 29 Apr,2024
Hello Laura,Thank you for your review! Have a great day!

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr,2024
Hello Jose,Thank you for your rating. Enjoy your weekend!

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, safe, walking distance to main street
Stayed 2 nights in Apr 2024
Response from Guest Services on 22 Apr,2024
Hello Janet,Thank you for your review. We are glad you enjoyed your stay. Have a great week!

6/10 Okay

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We only stayed here for a night, but thought it was clean and parking was very easy. No major issues!
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr,2024
Hello Laura,Thank you for your review! We hope you have an awesome day!

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 5 nights in Apr 2024
Response from Guest Services on 16 Apr,2024
Hello Tim, Thank you very much for your review! We are so happy you enjoyed your stay! Have a great day!

2/10 Terrible

Mamoun

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I don’t like it the breakfast so bad
Stayed 1 night in Apr 2024
Response from Guest Services on 16 Apr,2024
Hello Mamoun,Thank you for your feedback. We apologize if our complimentary breakfast did not meet your standards.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff. Quiet & clean.
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr,2024
Hello Claudia,Thank you for staying with us and for your review! We are so glad you enjoyed your stay and hope to welcome you back! Have a great day!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Corner room was very noisy and far away from the lobby. Very limited breakfast choices.
Stayed 4 nights in Apr 2024
Response from Guest Services on 15 Apr,2024
Hello Peter,Thank you for your feedback as it helps us improve. If you stay with us again in the future, we recommend requesting a room on the ground floor or closer to the elevator if you do not want to be too far from the lobby. We hope you have an awesome week!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr,2024
Hello Robert,Thank you for your rating & review. We hope you have an awesome day.

6/10 Okay

ELENI

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean. The breakfast had extremely limited options. No tables in breakfast area.
Response from Guest Services on 8 Apr,2024
Hello Eleni,Thank you for your review. We apologize if this wasnt clear, but guests are welcome to use the restaurant's seating area.

10/10 Excellent

Carlos, Davie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here, great location close to highways and very accessible to a lot of commonly needed stores. Staff was very attentive and friendly and were able to meet our needs and answer our questions. Would definitely recommend this hotel and will be staying here in the future
Stayed 4 nights in Apr 2024
Response from Guest Services on 8 Apr,2024
Hello Carlos,Thank you very much for your great review! We are so glad you enjoyed your stay and look forward to welcoming you back! Have an amazing week.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 8 Apr,2024
Hello Alejandra,Thank you for your 5 out of 5 rating! We are glad you enjoyed your stay! Have a great day!

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on 5 Apr,2024
Hello Richard,Thank you for your 5/5 rating! Have a great day!

6/10 Okay

Ludovico

Travelled with family
Liked: Cleanliness, staff & service
Overall, ok. Nice room. Efficient check in process. Parking was good. Weak water pressure in shower and water took forever to heat up. Free breakfast consisted of a pancake machine, boxed cereal, bananas, oranges, ok coffee, milk, and juice. Lots of street noise.
Stayed 1 night in Apr 2024
Response from Guest Services on 12 Apr,2024
Hello Ludovico,Thank you for your review. Have a great day!

6/10 Okay

Bhavana

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Services on 4 Apr,2024
Hello Bhavana,Thank you.

4/10 Poor

David

The people at the front desk or largely uncommunicative especially Martha
Stayed 1 night in Apr 2024
Response from Guest Services on 4 Apr,2024
Dear David,Our apologies if you feel that your interaction with our staff did not meet your expectations. We will address your concerns with our front desk team. We appreciate your feedback and we hope we will see you again in the near future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jan 2024
Response from Guest Services on 1 Apr,2024
Hello Cheryl,Thank you for your review. Have a nice day!

6/10 Okay

Eduardo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is good, location is convenient, facilities and breakfast are limited.
Stayed 5 nights in Mar 2024
Response from Guest Services on 1 Apr,2024
Hello Eduardo,Thank you for your review.

6/10 Okay

Amina

Stayed 1 night in Mar 2024
Response from Guest Services on 19 Apr,2024
Hello Amina,Thank you for your rating.

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, 30min walk to beach, polite and friendly staff and room was clean and roomy. Only downside was noise from street and if someone passing in corridor - enjoyed our 2 night stay
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar,2024
Hello Lorraine, Thank you for taking time to give us a review. We are happy you enjoyed staying with us and look forward to welcoming you back! Have an awesome day!

4/10 Poor

Dennise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving room was not ready. Had to wait 2 hrs. Extremely small reception area and the elevator was a nightmare
Stayed 4 nights in Mar 2024
Response from Guest Services on 28 Mar,2024
Hello Dennise, Thank you for the review. We make every effort to check in guest as they arrive unfortunately sometimes an early check-in isn’t available. We worked with our contractor to ensure the issue with the elevator was addressed. I do apologize your recent stay did not go as expected but hope you will allow us the opportunity to welcome you back on a future visit to Santa Monica.

10/10 Excellent

Daysi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar,2024
Hello Daysi,Thank you ! Have an awesome day!

8/10 Good

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to have surgery at UCLA. This hotel is close by. The attached restaurant was convenient & tasty. Parking was easy & only $16 a day. Made a difficult time easier.
Stayed 2 nights in Feb 2024
Response from Guest Services on 26 Mar,2024
Hello Marisa,Thank you for your review. We are sorry to hear you are going through a difficult time but are happy to have provided you with some ease and comfort during it all. We hope you have a wonderful day.

10/10 Excellent

Charles, PACIFIC PALISADES

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near everything especially medical staff is one of the best so nice so helpful. Next to one of the best Mexican places in la -room is great and well priced. I have been here 5 times!
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar,2024
Hello Charles,Thank you for your review! We are so happy you enjoy staying with us and look forward to welcoming you back! Have an awesome day!

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 3 nights in Mar 2024
Response from Guest Services on 25 Mar,2024
Hello Jude,Thank you for your review! Have a beautiful day.

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value in terms of price versus accomodations. Only complaint was first night room overlooking very noisy street.
Stayed 2 nights in Mar 2024
Response from Guest Services on 25 Mar,2024
Hello Martin,Thank you for your review! We apologize for the noise you experienced during your stay but are glad we were able to help with this issue. We hope you have a nice day.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Santa Monica. Nice underground parking. The room was clean.
Stayed 1 night in Mar 2024
Response from Guest Services on 29 Mar,2024
Hello Rafael, Thank you for your review! We are so happy you enjoy staying with us and look forward to welcoming you back! Have an amazing day!

10/10 Excellent

gracia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Apr,2024
Hello Gracia,Thank you for your rating. Have a wonderful day.

10/10 Excellent

jane

Liked: Staff & service
Friendly staff
Stayed 2 nights in Mar 2024
Response from Guest Services on 25 Mar,2024
Hello Jane,Thank you for your review! Have a nice day.

6/10 Okay

Robert

Business traveller
Liked: Cleanliness
Disliked: Amenities
Breakfast was not even a "continental" breakfast and there were no tables or chairs.
Stayed 4 nights in Mar 2024
Response from Guest Services on 22 Mar,2024
Hello Robert, We are sorry our breakfast service was not to your liking. However, there are a few seating options with tables and chairs. Our staff would be delighted to show you different seating options.

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place and nice.
Stayed 3 nights in Dec 2023
Response from Guest Services on 21 Mar,2024
Hello Mariam,Thank you for your review! We hope you have a great day.

8/10 Good

Mahsa

Travelled with family and small children
Liked: Cleanliness, staff & service
Good for the price
Stayed 3 nights in Mar 2024
Response from Guest Services on 19 Mar,2024
Hello Mahsa,Thank you for your review. Have a great day!

10/10 Excellent

Nancy, La Jolla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for us since we wanted to be between the beach and Beverly Hills, but away from the big commercial areas. More residential in this area. Only negative was a noisy toilet. Good value.
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar,2024
Hello Nancy,,Thank you for your review. We are glad you enjoyed our convenient location. Have a great day!

8/10 Good

Callum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 18 Mar,2024
Hello Callum,Thank you for your rating. We hope you have an awesome day.

10/10 Excellent

BABATUNDE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
elevator service slow and congested,spillon outside needs to be cleaned
Stayed 1 night in Mar 2024
Response from Guest Services on 12 Mar,2024
Hello Babatunde,We apologize for this inconvenience. One of our elevators was recently down for maintenance. However, it is now back in full service.

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hospital
Stayed 1 night in Mar 2024
Response from Guest Services on 12 Mar,2024
Hello Carla,Thank you for your review. We are happy you enjoyed our convenient location.

8/10 Good

Yureni

Travelled with partner
Liked: Staff & service, property conditions & facilities
It could improve in having a better breakfast and some area to take it The room smelled strange and in the bathroom it could improve its cleanliness since I found some hair around the tub
Stayed 1 night in Mar 2024
Response from Guest Services on 11 Mar,2024
Hello Yureni,Thank you for your review and for your feedback.

6/10 Okay

Ashrita

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 11 Mar,2024
Hello Ashrita,Thank you for rating us. Is there anything you think we can improve on?

4/10 Poor

Ovunc

Disliked: Amenities, property conditions & facilities
Around the hotel is a little noisy. It is located right at the corner and gets constant noise from both sides of the roads. They advertise the hotel as including breakfast. However, the breakfast buffet is a joke. One of the elevators was broken 2 days straight.
Stayed 2 nights in Mar 2024
Response from Guest Services on 9 Mar,2024
Hello Ovunc,Thank you for your review. We are sorry if you feel our complimentary, continental breakfast did not meet your standards. We hope you have a great weekend.

8/10 Good

Christopher, Hinsdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff was really friendly.
Stayed 3 nights in Feb 2024
Response from Guest Services on 8 Mar,2024
Hello Christopher,Thank you for your review. We hope you have a great day.

10/10 Excellent

fotios

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and up to date
Stayed 3 nights in Mar 2024
Response from Guest Services on 8 Mar,2024
Hello Fotios,Thank you for your review. We hope you have a great day.

8/10 Good

Dee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 2 nights in Mar 2024
Response from Guest Services on 8 Mar,2024
Hello Dee,Thank you for your rating and comment. We hope you have a great day.

10/10 Excellent

Glenn

Liked: Property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Mar,2024
Hello Glenn,Thank you so much! Have a beautiful day!

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar,2024
Hello Anna,Thank you for your rating. Have a nice day.

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience!
Stayed 3 nights in Mar 2024
Response from Guest Services on 5 Mar,2024
Hello Maciej,Thank you for your review and for your loyalty! We are so glad that you always enjoy your stays. We look forward to welcoming you back.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking. Clean, quiet room. Friendly service.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar,2024
Hello Jennifer,Thank you for your review! Have a nice day.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
They need to carpet the floors in the bedrooms as the noise from above as people walk around is loud - especially in the morning and the evening. Breakfast was great but need more tables and chairs
Stayed 4 nights in Feb 2024
Response from Guest Services on 27 Feb,2024
Hello James,Thank you for your review. Your feedback is important to us. We hope you have a great day.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Guest Services on 27 Feb,2024
Hello John,Thank you for your rating! We hope you have a great day!

10/10 Excellent

Rhoderick

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the area, and the easy access to restaurants and the beach
Stayed 1 night in Feb 2024
Response from Guest Services on 26 Feb,2024
Hello Rhoderick,Thank you for your review. We are so glad you enjoyed our convenient location! Have a great day.