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Reviews of Hampton Inn & Suites Los Angeles - Glendale

2.5 out of 5
Hampton Inn & Suites Los Angeles - Glendale
114 W. Colorado, Glendale, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained and the location is convenient. Glad that cash payment is accepted. Located directly across the street from Pasadena Galleria and convenient walking distance dining options. Staff is friendly, parking garage is secure and free breakfast is very good. Recommended!
Stayed 2 nights in Apr 2024
Response from Lourdes on 19 Apr,2024
Thank you for taking the time to share your feedback. We are happy to hear you enjoyed our breakfast and convenient location! We work hard to ensure high quality service to our guests. Thank you for staying at the Hampton Inn and Suites Los Angeles/ Glendale and we hope that you consider us again for your next trip!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024
Response from Lourdes on 6 Apr,2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

James, Rapid City

Liked: Staff & service, property conditions & facilities
I like it because of how accessible to all needs like foods shopping and averything.
Stayed 5 nights in Mar 2024
Response from Lourdes on 31 Mar,2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from Lourdes on 28 Mar,2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Liliana

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Lourdes on 28 Mar,2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Dwayne

Liked: Amenities
All good!
Stayed 2 nights in Mar 2024
Response from Lourdes on 19 Mar,2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to a funeral service we attended, and close to the mall with shops and restaraunts. The hotel had gated parking. Breakfast good and they had coffee and hot water for tea in the lounge all day.
Stayed 2 nights in Jan 2024
Response from Lourdes on 17 Mar,2024
Thank you very much for such great review! We work hard to ensure high quality service to our guests and we are very happy to see it reflected on your last stay. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm atmosphere.
Stayed 1 night in Mar 2024
Response from Lourdes on 17 Mar,2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Haig B

Stayed 2 nights in Mar 2024
Response from Lourdes on 2 Apr,2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lourdes on 12 Mar,2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Clyde

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property its self was ok. The staff was very nice and friendly. The gentleman at the bar was really nice. The room had some rips in the head board. There was no caulking around the shower or outside the shower. There were dirt stains on the outside of the tub. The toilet paper handle was lose. The ac & heat did to work at all. The thermostat needs to be updated. The breakfast had no flavor at all. The oatmeal was tasteless.
Stayed 2 nights in Mar 2024
Response from Lourdes on 10 Mar,2024
Thank you for taking the time to share your feedback. We would like to apologize for your negative experience. this is not the Hampton norm, as our goal is Satisfaction Guaranteed. We have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lourdes on 6 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having rhe covered smoking deck, there were 2 other places as well, the beds were great linen was great. People were very nice. Beeakfast was great a good variety in my 3 day stay. Parking was easy.
Stayed 3 nights in Mar 2024
Response from Lourdes on 6 Mar,2024
Thank you very much for such great review! We work hard to ensure high quality service to our guests and we are very happy to see it reflected on your last stay. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. will stay at again in future
Stayed 1 night in Mar 2024
Response from Lourdes on 6 Mar,2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

GERARDO, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location; v friendly staff & clean, newish rooms. Breakfast was great (some sort of eggs, sausage, french toast waffle maker, cereal, oatmeal, bagels, yogurt, muffins, fruit, etc.). Pool is outside, but heated so that it was useable even during the winter months (in late Feb anyway). Kids really enjoyed it..
Stayed 7 nights in Feb 2024
Response from Lourdes on 3 Mar,2024
Thank you very much for such great review! We work hard to ensure high quality service to our guests and we are very happy to see it reflected on your last stay. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lizzbeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, check in was fast and easy and staff was very friendly no matter the time of day. Would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Lourdes on 3 Mar,2024
Thank you very much for such great review! We work hard to ensure high quality service to our guests and we are very happy to see it reflected on your last stay. Thanks for staying with us. We appreciate your feedback!

8/10 Good

RAEID

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very Good location
Stayed 1 night in Dec 2023
Response from Lourdes on 21 Feb,2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Housekeeping needs to clean bathrooms better
Stayed 2 nights in Jan 2024
Response from Lourdes on 8 Feb,2024
We appreciate the review of your recent stay at our hotel. We want to apologize for your negative experience in our hotel. We will address these issues with our management and staff. The next time you are in the area, we would love to have you come back and experience an improved level of customer service. Thank you again for your feedback.

6/10 Okay

M.Cyrus

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Lourdes on 8 Feb,2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located. It is just a short walk to plenty of shopping and restaurants. Only 10 minute drive to the LA zoo and MGM studios.
Stayed 3 nights in Jan 2024
Response from Lourdes on 26 Jan,2024
Thank you very much for your review! We work had to ensure high quality service to our guests and we are happy to see it reflected on your stay. Thanks for staying with us!

10/10 Excellent

Vahagn

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Lourdes on 22 Jan,2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Lourdes on 22 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lourdes on 22 Jan,2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Trip
We only stayed one night, and did not spend much time in the room, but we were very pleased by the cleanliness of the room, and the friendliness of the staff. We left an item behind, and it had been found, and saved for us, which we were grateful for. The breakfast wasn’t great. The scrambled eggs were sitting in water and we waited quite a while for the french toast sticks that were never replenished. The location was ideal, and it was perfect for our quick trip.
Stayed 1 night in Jan 2024
Response from Lourdes on 26 Jan,2024
Thank you for sharing your feedback. We are pleased to read you enjoyed your stay but were sorry to hear about the breakfast. Please rest assured we documented your comments and will address this with management and staff. Thanks for staying with us!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lourdes on 26 Jan,2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to some great places to get desserts and places to eat and drink. All within walking distance. The entrance was locked when we went to check in but it was very late at night so it was understandable.
Stayed 3 nights in Jan 2024
Response from Lourdes on 26 Jan,2024
Thank you for your comments. We work hard to ensure high quality service to our guests, and we are very happy to see it reflected on your last stay. Thanks for staying with us.!

10/10 Excellent

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lourdes on 14 Jan,2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lourdes on 12 Jan,2024
Thank you for staying with us! We appreciate your feedback!

4/10 Poor

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
THIS IS NOT A HILTON
We booked multiple rooms, when my son arrived, he had to call me because the desk would not accept a different credit card for the parking fee. There were no glasses in the room, only paper coffee cups. We called the desk and were told glasses would be delivered to the room; they never came. The towels are poor quality, and the toilet paper was like sandpaper.
Stayed 2 nights in Jan 2024
Response from Lourdes on 12 Jan,2024
We truly appreciate you taking some time to let us know about your stay. We would like to apologize for your negative experience at our hotel. Here at Hampton Inn & Suites in Glendale there is always room for improvement. The next time you are in the area we would love to have you come back and experience an improved level of customer service.

4/10 Poor

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
NOT UP TO HILTON STANDARDS
We opened a bottle of wine and looked for a glass to use. There was a paper coffee cup, but no glass. We called the desk and were told glasses would be delivered to the room, they never zame. The plastic cups for juice would have been OK, but thw paper cup wasloq xlass. Also the linnens were worse than Motel 6 and the toilrt tissue was like sandpaper. Hilton shoukd be ashamed to have their name on this place. Kocation was great
Stayed 1 night in Jan 2024
Response from Lourdes on 12 Jan,2024
We truly appreciate you taking some time to let us know about your stay. We would like to apologize for your negative experience at our hotel. Here at Hampton Inn & Suites in Glendale there is always room for improvement. The next time you are in the area we would love to have you come back and experience an improved level of customer service.

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
READ THE FINE PRINT BEFORE BOOKING
Un-friendly Staff, Not very helpful, run down room, booked a 2 night stay and decided to check out after the first night and was unable to get a refund for the 2nd night due to the cancelation fee being equel to the cost of the room for the night...how convienient. They also charge about $30 a night to park in there garage (Also non -refundable if you pay in advance)
Stayed 2 nights in Dec 2023
Response from Lourdes on 12 Jan,2024
We truly appreciate you taking some time to let us know about your stay. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We would like to apologize for your negative experience at our hotel. Here at Hampton Inn & Suites in Glendale there is always room for improvement. The next time you are in the area we would love to have you come back and experience an improved level of customer service.

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lourdes on 7 Jan,2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Sviatlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Lourdes on 6 Jan,2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful and not crowded. It was clean and the service was great! One of the two elevators was not working so it did take a while to get between floors.
Stayed 3 nights in Dec 2023
Response from Lourdes on 6 Jan,2024
Thank you very much for such great review! We work hard to ensure high quality service to our guests and we are very happy to see it reflected on your last stay.

6/10 Okay

Guadalupe

Stayed 2 nights in Dec 2023
Response from Lourdes on 6 Jan,2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming, our room was clean and super comfy, the parking lot is private and gated, and it is so close to dining and shopping.
Stayed 1 night in Dec 2023
Response from Lourdes on 6 Jan,2024
Thank you very much for taking the time to share your comments. We work hard to ensure high quality service to our guests and we are very happy to see it reflected on your last stay. Thank you for staying with us.

10/10 Excellent

Irene Aida

Stayed 2 nights in Dec 2023
Response from Lourdes on 6 Jan,2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lourdes on 20 Dec,2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Lourdes on 20 Dec,2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2023
Response from Lourdes on 6 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Duke

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023
Response from Lourdes on 20 Dec,2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lourdes on 20 Dec,2023
Thank you for staying with us! We appreciate your feedback.

4/10 Poor

Abeda

Travelled with family
Disliked: Cleanliness, amenities
Didn’t like anything, the building was old, moldy. The rooms and hall way smelled like urine, the carpets smelled. The bathrooms smell like urine. The breakfast had nothing good to eat, boxed processed eggs, the fruits were un ripped like cardboard. I don’t recommend my enemy my dog to stay there.
Stayed 2 nights in Nov 2023
Response from Lourdes on 6 Jan,2024
We appreciate the review of your recent stay at our hotel. We would like to apologize for your negative experience. This is not the Hampton norm, as our goal is Satisfaction Guaranteed. We will address these issues with our management staff. We hope you will consider giving us another chance in the future to demonstrate our commitment to satisfaction in all areas of the guest experience.

8/10 Good

Elizabeth

Liked: Staff & service, amenities, property conditions & facilities
Comfortable. Good breakfast.
Stayed 2 nights in Nov 2023
Response from Lourdes on 3 Dec,2023
Thank you very much for your review! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KRISTIAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Would definitely stay there again
Stayed 1 night in Nov 2023
Response from Lourdes on 3 Dec,2023
Thank you very much for such great review! We work hard to ensure high quality service to our guests and we are very happy to see it reflected on your last stay. Thanks for staying with us. We appreciate your feedback!

8/10 Good

Richard

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Lourdes on 20 Dec,2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Juan F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lourdes on 22 Nov,2023
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Jon

Stayed 1 night in Nov 2023
Response from Lourdes on 20 Dec,2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Burbank Airport & The Price is Right studio. Great restaurants nearby
Stayed 2 nights in Nov 2023
Response from Lourdes on 17 Nov,2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Lourdes on 15 Nov,2023
Thanks for staying with us. We appreciate your feedback!