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Hotel Firenze Lugano

3.0 star property
Hotel with a rooftop terrace, near Lake Lugano

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Photo gallery for Hotel Firenze Lugano

Exterior
Exterior
Desk, free cots/infant beds, free WiFi, bed sheets
Interior
Balcony

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room, Terrace

Desk, free cots/infant beds, free WiFi, bed sheets

Triple Room, Terrace

Highlights

Terrace
Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Triple Room, Bathtub

Desk, free cots/infant beds, free WiFi, bed sheets

Triple Room, Bathtub

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room, Lake View

Desk, free cots/infant beds, free WiFi, bed sheets

Twin Room, Lake View

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • 12 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room, Balcony

Desk, free cots/infant beds, free WiFi, bed sheets

Twin Room, Balcony

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • 107 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room, Balcony

Desk, free cots/infant beds, free WiFi, bed sheets

Deluxe Double Room, Balcony

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • Sleeps 3
  • 1 Double Bed
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About the area

Map
Strada di Gandria 1, Lugano, 6976

What's nearby

  • Funicolare Monte Brè - Cassarate Station - 11 min walk - 0.9 km
  • Mount Brè - 19 min walk - 1.6 km
  • Lungolago - 2 min drive - 1.8 km
  • Palazzo dei Congressi - 3 min drive - 2.1 km
  • Lake Lugano - 7 min drive - 2.1 km

Getting around

  • Lugano Funicular Station - 9 min drive
  • Melide Station - 10 min drive
  • Lugano (LUG-Agno) - 23 min drive

Restaurants

  • ‪Lido - ‬3 min drive
  • ‪Antica Osteria Del Porto - ‬4 min drive
  • ‪La Lanchetta - ‬16 min walk
  • ‪Pane & Zucchero - ‬17 min walk
  • ‪Osteria Funicolare - ‬12 min drive

About this property

Hotel Firenze Lugano

Hotel near Lake Lugano
You can look forward to a rooftop terrace, a coffee shop/cafe and a garden at Hotel Firenze Lugano. In addition to a bar and conference space, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), tour/ticket information and a banquet hall
  • Meeting rooms, luggage storage and smoke-free property
  • Wedding services and multilingual staff
Room features
All guest rooms at Hotel Firenze Lugano offer amenities, such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Free infant beds, heating and daily housekeeping

Languages

English, French, German, Italian, Spanish

Similar properties

Breakfast area

ibis budget Lugano Paradiso

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very good, 675 reviews
The price is S$194
includes taxes & fees
20 Jul - 21 Jul
ibis budget Lugano Paradiso

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: CHF 15 for adults and CHF 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free cot

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 6:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 10 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 29.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CHF 15 for adults and from CHF 15 for children
  • Pet fee: CHF 10 per pet, per day
  • Rollaway bed fee: CHF 29.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Property is also known as

Firenze Lugano Castagnola
Firenze Lugano
Hotel Firenze Lugano Hotel
Hotel Firenze Lugano Lugano
Hotel Firenze Lugano Hotel Lugano

Frequently asked questions

Is Hotel Firenze Lugano pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 10 per pet, per day.

What time is check-in at Hotel Firenze Lugano?

Check-in start time: 6:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Firenze Lugano?

Checkout is at 11:00 AM.

Where is Hotel Firenze Lugano located?

Situated in Lugano, this hotel is 0.6 mi (1 km) from Funicolare Monte Brè - Cassarate Station and 1.4 mi (2.2 km) from Lake Lugano. Lugano Exhibition Centre and Palazzo dei Congressi are also within 1 mile (2 km).

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Hotel Firenze Lugano Reviews

Reviews

6.6
Rating 10 - Excellent. 24 out of 110 reviews
Rating 8 - Good. 31 out of 110 reviews
Rating 6 - Okay. 25 out of 110 reviews
Rating 4 - Poor. 14 out of 110 reviews
Rating 2 - Terrible. 16 out of 110 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and beautiful lake.
Stayed 2 nights in Oct 2024

10/10 Excellent

Emylou

Liked: Cleanliness, staff & service, amenities
Lucca and Lulu went over and beyond to make our stay extra special. Lucca offered to give us a ride to the airport at the last minute when we asked for help since we cannot book an Uber. We arrived at the train station just in time to catch our train to Malpensa airport. Excellent customer service.
Stayed 3 nights in May 2025

4/10 Poor

Philip

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room 5 is part of a one and a half diamond property with a 3 and a half diamond view of Lake Lugano. Room was described as deluxe. Expedia or some one should give us partial compensation.
Stayed 1 night in May 2025

8/10 Good

STEPHANIE

quaint place. Beautiful setting. Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

jedediah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luca, took great care to ensure my families comfort and enjoyment.
Stayed 2 nights in Jun 2022

6/10 Okay

John

Liked: Cleanliness, staff & service
The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
Stayed 1 night in Jun 2024

6/10 Okay

Karla

Liked: Staff & service, amenities, property conditions & facilities
Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
Stayed 1 night in Oct 2023

4/10 Poor

Clarence Jeremy

Disliked: Amenities, property conditions & facilities
There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.
Stayed 1 night in Aug 2022

4/10 Poor

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
Evening staff less than helpful although morning staff was friendly and helpful. Bedding was old and of poor quality and questionably clean. Towels were more like rags. Location was quite a bit from the center of town but a bus stop was close. Hardly a view of the lake due to over-grown trees and shrubs. I definitely would NOT stay here again.
Stayed 2 nights in Sep 2022

4/10 Poor

Tristan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.
Stayed 1 night in Oct 2024

2/10 Terrible

Marie-Helene

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

4/10 Poor

Marchioro

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prettig gelegen, leuke sfeer, fijn terras, goede prijs/kwaliteitverhouding.
Stayed 3 nights in Aug 2024

4/10 Poor

Ellen

Liked: Cleanliness
Disliked: Room comfort
Vi hade inte en så positiv upplevelse av Hotel Firenze. Vi fick tillgång till rummet 1,5 timme senare än vad vi hade kommit överens om. Det fanns ingen AC så rummet var alldeles för varmt samt att kuddarna var väldigt obekväma.
Stayed 1 night in Aug 2024

8/10 Good

Philippe

Liked: Cleanliness, staff & service

On en a pour son argent mais attention…

Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
Stayed 1 night in Aug 2024

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr romantisch

Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unser Eindruck

Als wir im Hotel ankamen war es schwierig uns verständigen zu können, da das Personal keine gute Englischkentnisse hatte. Das Zimmer war definitiv in die Jahre gekommen. Auf dem Boden wanderten Ameisen herum und allgemein Sauber war es in unserem Zimmer nicht. An sehr vielen Stellen war es staubig und dreckig. Der Geruch im Badezimmer war recht unangenehm und verteilte sich im ganzen Zimmer. 226 CHF und zusätzlich noch Übernachtungssteuern sind absolut nicht lohnenswert und weiterzuempfehlen. Gegessen haben wir nicht im Hotel, also essen ist im oben genannten Preis nicht einbegriffen.
Stayed 2 nights in Jul 2024

10/10 Excellent

Phyllis

Liked: Amenities
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
Stayed 1 night in Jul 2024

6/10 Okay

Marco

Liked: Cleanliness, staff & service
Disliked: Room comfort
La struttura è essenziale, comoda per il centro di Lugano, ma manca un condizionatore d’aria. Pecccato
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bedauerlich, entsprach nicht der Beschreibung.

Beide Betten krachten laut bei der kleinsten Bewegung, sobald man sich darauf auch nur setzte. Das Kopfteil des Bettes wackelte. Wir ahnten eine schlechte Nacht und gingen noch vor dem Abend wieder weg, weil auch die Bettwäsche alt war, unsauber und ungebügelt aussah. Beim Versuch uns zu verabschieden, war die Dame vom Büro nicht zu finden. Ausserdem ist die Lage des Hauses in der engen Kurve einer Hauptstrasse sehr starkem Verkehrslärm ausgesetzt.
Stayed 2 nights in Jul 2024

8/10 Good

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Camere fatiscenti e non in linea con il prezzo.
Stayed 1 night in Jul 2024

2/10 Terrible

josef

Disliked: Cleanliness, amenities, property conditions & facilities
Absteige
Stayed 1 night in Jun 2024

6/10 Okay

Daniele

Stanza rumorosa. Bus a pochi metri e parcheggi nelle vicinanze
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Hotelzimmer: war auf den ersten Blick schön, auf den zweiten doch nicht so sauber. Frühstück: 15 Franken pro Morgenessen ist viel für so wenig Büfett auswahl und zum teil verdorbene Lebensmittel. Personal: war freundlich
Stayed 3 nights in May 2024