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Reviews of OYO London Luton

3 out of 5
OYO London Luton
1 Mill Street, Luton, England

Reviews

6.4
Rating 10 - Excellent. 96 out of 697 reviews" "
Rating 8 - Good. 207 out of 697 reviews" "
Rating 6 - Okay. 197 out of 697 reviews" "
Rating 4 - Poor. 98 out of 697 reviews" "
Rating 2 - Terrible. 99 out of 697 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Disliked: Staff & service
Stayed 1 night in Dec 2020
Response from Leo on 26 Dec,2020
Hi, John! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Barbara

6/10 Okay

keith

Liked: Cleanliness, property conditions & facilities, room comfort
Good position
Okay
Stayed 1 night in Dec 2020
Response from Leo on 13 Dec,2020
Hi, Keith! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Barbara

2/10 Terrible

Osita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work stay
From the receptionist it was terrible . She was rude and sarcastic ! Very insulting refused me to speak to a manger to report her and question him? . Requested a deposit of £50 on arrival for that hotel and I challenged them. At the end I had card to pay they refused and said it was cash they needed . I had to go out and walk around for 30mins to get a cash machine as the one close by is not working . The rooms are an apology ! For that reason I gave up one night and forfeited the money cos it was not a comfortable place and I did not get a refund on it even when I asked the unprofessional Receptionist to refund me for one night . The pics online are deceiving guys . Moulds in toilets as well . Train so noisy where they dumped me for the night even with window Closed . The bed was an apology . Stained towels etc
Stayed 2 nights in Dec 2020
Response from Bella on 5 Dec,2020
We are sorry to hear about your experience, Osita! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020
Response from Leo on 4 Dec,2020
Hi, Gary! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Alex

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Bella on 18 Nov,2020
Thanks for rating our services, Eric! Looking forward to your continuous appreciation and support. Regards, Bella!

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020
Response from Jason on 18 Oct,2020
Hi, Joan. Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Jason

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Ahmad on 15 Oct,2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ahmad

2/10 Terrible

Rob Dunham

Disliked: Staff & service
Stayed 1 night in Oct 2020
Response from Christina on 15 Oct,2020
Apologies for the inconvenience caused, Rob! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Christina!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not The Worst
Staff were polite and friendly, upon arrival And checked temperature - via my wrist which baffled me. The Room was spacious, clean, tidy, unfortunately the window did not open due to being ground floor - the room was hot, the fan provided was loud. The television appeared drunk and hung at very odd angle, but was not awful. For the money paid I would recommend a short stay if staying in Luton. The Covid-19 restrictions became a bit of a joke the longer time spent in the hotel. Cleaners did not have masks on despite me walking past 2/3 cleaners in the corridor... Everytime I exited the building I was to leave via a back way even to smoke and then walk around the entire building to gain access even in the pouring rain - however the staff were out the front smoking … also the cleaners were to enter via the back door. This made no sense in regards to the strict guidelines I was informed of upon arrival. Please do not be out off by this review, I would stay here again with no issues.
Stayed 1 night in Oct 2020
Response from Leo on 10 Oct,2020
Hi, thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Leo

8/10 Good

Tony, Isle of Wight

Business traveller
Liked: Cleanliness, staff & service
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget Luton is much misunderstood and therefore undervalued as a convenient business stop.
Stayed 1 night in Oct 2020
Response from Bella on 8 Oct,2020
Thanks for rating us, Tony! Your review made our day. We hope to delight you with our services. Regards, Bella!

6/10 Okay

Tony, Ryde

Business traveller
Liked: Cleanliness, staff & service
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget Luton is much misunderstood and therefore undervalued as a convenient business stop over. It has excellent travel links: 25 minutes from St Pancras, the airport (of course) and it’s adjacent to the
Stayed 1 night in Sep 2020
Response from Leo on 2 Oct,2020
Hi, Tony! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Great Value needs to be better maintained
ideal location in centre of Luton and close to airport. cracking value. Some of the facilities could do with better maintenance though
Stayed 1 night in Sep 2020
Response from Leo on 3 Oct,2020
Hi, John! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

2/10 Terrible

Arsalan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff/Horrible customer service
Horrible customer service. Left the room after few hours because of bed bugs crawling all over the bed and sheets. Requested a refund which was refused as they made up a story that they offered me another room which I apparently took and stayed there over night which is a total lie.
Stayed 1 night in Aug 2020
Response from Cheshta on 28 Sept,2020
Hi, Arsalan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jacob

8/10 Good

Clive

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Christina on 24 Sept,2020
Hi, Clive! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Christina!

6/10 Okay

Tony, Isle of Wight

Business traveller
Liked: Cleanliness, staff & service
With the extreme heat (On the nights I stayed) a fan was not good enough to cool the bedroom. I therefore slept very badly. However, usually this is not a problem and the hotel represents good value for money.
Stayed 2 nights in Sep 2020
Response from Ammy on 18 Sept,2020
Hi, Tony! Thank you for sharing your feedback. We have cascaded the same to our concerned team to meet your expectations every time. Have a great day! Regards, Leo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Ammy on 18 Sept,2020
Thanks for the positive rating. Hope to welcome you again soon. Regards, Leo

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2020
Response from Charlie on 17 Sept,2020
Hi, we are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Charlie

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
Overnighter
Difficult to fault for the price. Yeah you can hear the trains and it isn't the most comfortable bed in the world but it does the job. The 50 pound cash deposit is peculiar and it was particularly concerning that the receptionist only had to make a few mouse clicks in the morning to confirm it could be refunded. Are there cameras in the room that she was checking? I was told there would be a quick inspection.
Stayed 1 night in Sep 2020
Response from Justin on 12 Sept,2020
Thank you so much for the positive rating, Dave! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future and be assured, there are no cameras in guest rooms. Regards, Justin

8/10 Good

TonyCotton, Isle of Wight

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget Luton is much misunderstood and therefore undervalued as a convenient business stop over. It has excellent travel links: 25 minutes from St Pancras, the airport (of course) and it’s adjacent to the M1. Perfect!
Stayed 1 night in Sep 2020
Response from Ammy on 11 Sept,2020
Hi, Tony! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

8/10 Good

BRIAN

Stayed 1 night in Aug 2020
Response from Ammy on 6 Sept,2020
Thanks for the positive rating, Brian! Hope to welcome you again soon. Regards, Leo

8/10 Good

ismail, hull

Liked: Staff & service, amenities
good value for money and staff very friendly very close to bus and train station
Stayed 1 night in Aug 2020
Response from Joey on 24 Aug,2020
Pleased to hear your kind words of appreciation, Ismail! We will try our best to never fail to surprise you every time. Regards, Joey

2/10 Terrible

Vishal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horror rooms
Had a room booked for a family 2 adults and a kid got 3 single beds and all three beds had a wooden board nailed to the base off the bed that stuck out from the mattress, my 2 year old boy scraped his back on it and when I told them what happened got told we make a note nothing we can do now! Absolutely awful place do not stay here if you care about your family
Stayed 2 nights in Aug 2020
Response from Cheshta on 12 Aug,2020
Sorry for the hassle you faced, Vishal! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jacob

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Luton Airport. Excellent value and staff were great.
Stayed 1 night in Jul 2020
Response from Chris on 30 Jul,2020
Thank you for the pleasing feedback, Robert! We will put in our continuous efforts to provide consistent service every time. Regards, Chris

4/10 Poor

Verified traveller

Stayed 1 night in May 2020
Response from Cheshta on 4 May,2020
Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jake

10/10 Excellent

DAVID K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All One Needs
Comfortable, clean, convenient.
Stayed 1 night in Mar 2020
Response from Ammy on 31 Mar,2020
Thank you for your appreciation,David! We hope to give you a consistent service every time. Regards, Michael

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
fine enough for the price
Room was fine enough, noisy from the railway right outside the hotel, but does switch to quiet running between 11pm -6am. A general musky smell prevails probably from the old carpets, and the room was quite warm even though the heating was off. Not uncomfortable but would be in the summer, a fan was provided which helped move the air but crack a window and the train noise is terrible.
Stayed 3 nights in Mar 2020
Response from Ammy on 27 Mar,2020
Hi, We sincerely regret the experience you have been through. Thanks for bringing this to our attention as feedback from our guests play an important role to achieve the overall guest satisfaction, to which we are working day and night to ensure there is no stone left unturned. Hope to welcome you again with a pleasant experience ahead :) Regards, Ryan

10/10 Excellent

subhaan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even with the Crisis of the coronavirus virus the staff were friendly and approachable and the service of the hotel was outstanding
Stayed 3 nights in Mar 2020
Response from Ammy on 22 Mar,2020
Thank you for rating us with such awesome words, Subhaan! We will strive to keep up with your expectations every time. Regards, Ryan

8/10 Good

Mehtab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel ever lol
Staff Was nice
Stayed 4 nights in Mar 2020
Response from Ammy on 22 Mar,2020
Hi, Mehtab! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Ryan

4/10 Poor

David

Stayed 1 night in Mar 2020
Response from Ammy on 30 Apr,2020
Apologies for the inconvenience caused, David! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Jake

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice place. I really like it. Good and safe place and free parking available
Stayed 1 night in Mar 2020
Response from Ammy on 14 Mar,2020
Delighted to know that you loved our services. Have a pleasant day ahead :) Regards, Oliver

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Room was not very clean, bed was uncomfortable, staff were just okay. Saving grace was how close it was to the airport bus.
Stayed 1 night in Feb 2020
Response from Ammy on 8 Mar,2020
Sincere Apologies. We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Ammy

2/10 Terrible

Shamsher

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Ammy on 26 Feb,2020
Hi, Shamsher! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ammy.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
blast
Amazing
Stayed 1 night in Feb 2020
Response from Ammy on 23 Feb,2020
Hi Raymond! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ammy.

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from Ammy on 21 Feb,2020
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
You get what you pay for!
Hotel is very unloved, you have to leave a deposit of £50 in cash which is forfeit if you break the rules of the hotel. Bedding was clean but the rest of the room was dirty, curtains, bathroom etc all in a poor state of repair. You must temper my review with the fact that you don't pay a lot for this hotel. Car parking is available adjacent the hotel, just enough spaces when I stayed.
Stayed 2 nights in Feb 2020
Response from Ammy on 21 Feb,2020
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Ammy on 18 Feb,2020
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Ammy on 17 Feb,2020
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OYO London exceeded our expectations. It was well-maintained and the rooms were comfortable and not too cramped, as is so often the case in small inns in the UK. There was a pleasant lobby area.
Stayed 1 night in Dec 2019
Response from Ammy on 16 Feb,2020
Hey, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2020
Response from Ammy on 16 Feb,2020
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 Good

julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service, couldn't moan for the price of the stay
Stayed 1 night in Feb 2020
Response from Ammy on 14 Feb,2020
Great to hear this, Julian! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

10/10 Excellent

robson

Stayed 1 night in Jan 2020
Response from Dewi on 15 May,2021
Thanks for rating us superbly, Robson! Glad to know that you loved our services. Regards, Dewi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jan 2020
Response from Ammy on 28 Jan,2020
Hi, Thanks a lot for staying with us. So glad to know you liked our services. Regards, Ammy.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Ammy on 17 Jan,2020
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

6/10 Okay

Aseemuddin

Travelled with family
Not bad
Stayed 2 nights in Jan 2020
Response from Ammy on 10 Jan,2020
Hey, Aseemuddin! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great price,enjoyed my staying
Stayed 1 night in Jan 2020
Response from Adiya on 10 Jan,2020
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Adiya!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet
Quite, relaxing
Stayed 6 nights in Dec 2019
Response from Ammy on 6 Jan,2020
Hey, Joseph! Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet
Quite, relaxing
Stayed 1 night in Jan 2020
Response from Ammy on 6 Jan,2020
Great to hear this, Joseph! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet
Quite, relaxing
Stayed 4 nights in Dec 2019
Response from Ammy on 6 Jan,2020
Hi, Joseph! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet
Quite, relaxing.
Stayed 3 nights in Dec 2019
Response from Ammy on 6 Jan,2020
Hey Joseph, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

10/10 Excellent

MIKAELLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the money
stayed there for a night, had a problem with the shower so the girl at reception was very helpful and upgraded the room. Very friendly service, good location right next to the train station. Would stay there again !!
Stayed 1 night in Jan 2020
Response from Joey on 5 Jan,2020
Loved to hear this, Mikaella! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Joey