Desk, blackout curtains, iron/ironing board, free WiFi
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Reviews of SPI Castle Apartments

3 out of 5
SPI Castle Apartments
4 Dumfries Street, Luton, England

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 2 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Hasan

Disliked: Staff & service
Waited 2 hours to check in
We booked through hotels.com and apparently the building is sublet to 3 different landlords. The guy on security was great and super helpful as without him we probably wouldn’t have had a room for the night. It took us 2 hours to check in which was such a shame after travelling 2 hours from Birmingham. First I was told my room was cancelled and then double booked and had to wait tirelessly until a room was granted from another landlord. Unfortunately this really left a sour taste of the whole experience even though the room was fine and as shown in pictures.
Stayed 1 night in Oct 2018
Response from SPI on 4 Nov,2018
Thanks for your comment. Sorry for the inconvenience. We take all comments seriously and use them to improve our services.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from SPI on 25 Oct,2018
Thank you. Please if you could add more details so that we can address the issues you faced.

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
This is student accomodation so no tv however rooms have a kitchen with toaster and kettle and oven rooms are very clean and bed comfortable based in the centre of luton there is a nap car park nearby but luton itself is not a place id visit outside of work good value for money
Stayed 1 night in Sep 2018
Response from Manager on 14 Sept,2018
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable studio. Close to town centre.
Really nice stay. Close to the town centre, a good gym and clean studio. Would stay again and definitely recommend.
Stayed 4 nights in Jul 2018
Response from Castle Apartments on 31 Jul,2018
We are glad you enjoyed your stay. We look forward to having you.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Ok
We ordered for 2 people and requested in the email a seperable bed, when we got to the location at 4 am there was no place for even the both of us to sleep on the same bed even if we wanted to share the bed. I had to sleep on the floor with just a pillow and no blanket
Stayed 1 night in Jun 2018
Response from SPI on 21 Jun,2018
Thank you

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
There was an alarm on during all night. I think it was a lack of battery in one of the fire alarms.
Stayed 1 night in Jun 2018
Response from SPI on 21 Jun,2018
Thank you

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from SPI on 21 Jun,2018
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel in Luton
Student place!!! Good but it looks outside the room dirty...anyway, had a good stay for the cost-benefit price!!!
Stayed 1 night in Jul 2017
Response from SPI on 19 Sept,2018
Thank you

10/10 Excellent

Margith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bästa boendet i Luton
Fantastiskt läge , mitt i city, nära till allt spi apartments det renaste jag sett i England, kök, mm supertrevlig personal samt ägaren kom och hälsade. Luton trevligt, billigt, lätt att hitta. toppen trevligt bor på Spi apartments i gen framöver, eller Hatbox som det också kallas bo där , bra pris och läge, flyg med easy jet, billigt snabbt ca 2 timmar taxi ca 13 GBP för resan till hotellet
Stayed 3 nights in Oct 2018
Response from SPI on 24 Oct,2018
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jun 2018
Response from Management on 14 Sept,2018
Thank you

10/10 Excellent

gggip, レミントンスパ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもよかった シャンプーなどはないからちゃんと自分で持って行くべき あと、寝るときの服も。 スタッフの人もとても優しいのでよかった
Stayed 1 night in Oct 2017
Response from SPI on 19 Sept,2018
Thank you