I really tend to give a very honest reviews to help others make an informed decision, so If you’re expecting a 5* hotel/ services, then this is by no means the one. Probably it was on its heydays. It’s the equivalent of a very good 4* hotel. We have booked a double room /twin bed, & we made sure to write a request for the twin beds as I was travelling with my cousin, only to be told by a rude receptionist that she can’t do anything as they are fully booked. After speaking to the manager this issue was rectified. For us was the rude manners of the receptionist, rather than the lack of the twin beds “I forgot her name, but she was wearing glasses”
Another very helpful and pleasant receptionist named Oksana from Ukraine was absolutely the 5 stars of the hotel. A person we were happy to remember their name! Another issue was that our booking comes with complimentary free shuttle to airport, when we asked for it, we were told that it’s not available. I would rather not make false promises to customers, regardless of the overall free transportation in the city. So this wasn’t a 5* hotel behaviour. The best part was the hotel location walking distance to all part of the city centre. Breakfast was also excellent. The duty manager of the hotel Elsie Danjou was very pleasant so as Oksana.