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Reviews of Ole Tai Sam Un Hotel

3 out of 5
Ole Tai Sam Un Hotel
Rua Da Caldeira, No. 43-45, Macau

Reviews

7.8

Good

Rating 10 - Excellent. 176 out of 951 reviews" "
Rating 8 - Good. 496 out of 951 reviews" "
Rating 6 - Okay. 238 out of 951 reviews" "
Rating 4 - Poor. 32 out of 951 reviews" "
Rating 2 - Terrible. 9 out of 951 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

KEINTH PAUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating, and friendly. The rooms were a bit small, but good enough.
Stayed 1 night in Nov 2019
Response from Front Desk on 28 Nov,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Front Desk on 30 Nov,2019
期待您的下次光臨！祝每一個旅途都充滿歡樂與精彩回憶！

10/10 Excellent

Ziya Aykut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All that matters for travellers!
Great hotel, clean anf spacious enough rooms, welcoming staff, proximity to center and value for money!
Stayed 1 night in Nov 2019
Response from Front Desk on 28 Nov,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in & check out, staff was friendly & location of the hotel was great!
Stayed 2 nights in Nov 2019
Response from Front Desk on 28 Nov,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The location is good
Stayed 2 nights in Nov 2019
Response from Front Desk on 28 Nov,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Lovely staff, excellent location. More shelving or more hooks would help
Stayed 3 nights in Oct 2019
Response from Front Desk on 28 Nov,2019
Lovely staff, excellent location. More shelving or more hooks would help

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Front Desk on 30 Nov,2019
期待您的下次光臨！祝每一個旅途都充滿歡樂與精彩回憶！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 11 nights in Dec 2017

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Good location
Stayed 2 nights in Jul 2019
Response from Front Desk on 27 Aug,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

NicoLe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
We stayed at this hotel because we have no choice. The price is too expensive when we stayed there. Bed is okay, bathroom needs to be improved, it doesn't have bidet and the shower positioning is not good, eeally bad. Maybe i can say it's prone to accident because its too tight inside. No refrigerator!! Other cheap hotels does have its own refrigerator but this?? And at the 2nd day of our stay in there, while we were sleeping around 2pm(because its too hot outside) i heard that someone is trying to open the door, i dont know if its the owner and was shocked that we were inside. She requested that if their engineer could measure the hotel room(because that time, one floor was under renovation) while we we're trying to rest. They should have at least waited us to leave before they do their engineering or renovation work. All i can say good about this hotel is it's location. Overall stay is just okay.
Stayed 2 nights in Jun 2019
Response from Front Desk on 12 Jun,2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice, clean, small hotel that is very close to the main historic sites in Macau. It was perfect for a short getaway. We were happy that we could walk to St. Paul's ruins and other places in just a few minutes.
Stayed 2 nights in Apr 2019
Response from Front Desk on 23 May,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Ashley

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Kenson, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1) Hotel location: Location is a bit hard to find but once you managed to find it, it becomes easier to navigate around 2) Hotel staffs are friendly and helpful 3) Attractions and food within walking distance
Stayed 2 nights in Apr 2019
Response from Front Desk on 12 Jun,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall it was good because of the location. However, in other good hotels you need not to spend money on Taxis as they have their own free shuttle buses.
Stayed 2 nights in Mar 2019
Response from Front Desk on 23 May,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

CS,Lim, Penang, MY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pricing, friendly receptionist and strategic location
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, value for money
Stayed 4 nights in Mar 2019

10/10 Excellent

CLEMENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than imagination
We enjoyed our stay very much for their friendly services from the front office associates, room staff and especially the associate serving our breakfast. Will stay there again for the prime location for shopping and tours.
Stayed 1 night in Mar 2019

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff are very friendly and helpful.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique in the hart of Macau
Great location. Older hotel that’s been refurbished into a boutique hotel. Room was very clean with good amenities. Needed an additional pillow...too late to ask. 12noon checkout was great.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Not too good.
Room was small but decent. Breakfast was not too good. Lack of food choices and tea is not good. Location is quite far away from the town. Not much amenities like convenience store nearby.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Suetfun, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in terms of locations and cleanliness. Definitely recommend to stay for next Macau trip
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

So So
Stayed 1 night in Oct 2018

10/10 Excellent

PAOLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ole Tau Sam Un Experience
Stay was amazing! Very close to the historical center of Macau..
Stayed 2 nights in Oct 2018

10/10 Excellent

William, Phuket

Liked: Cleanliness, staff & service, property conditions & facilities
+ Easy access by bus or foot. Good location. Staff helpful and polite. Clean. Nice bathroom. Good tv program. - a bit noisy if your room is on street's side, especially at night. The curtains are old and worn out, they don't close properly. No fridge.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

NG

Liked: Cleanliness, staff & service, room comfort
Recommended.
Still can be improve much more better.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Near to Senado Square (about 5-min walk). Hotel condition was quite comfortable but will be better if they can provide hanging hooks for clothes. Getting taxi around from the hotel will be difficult. The friendly front desk helped us to call a taxi to the ferry terminal, but no one was willing to pick us up during rush hour. So we tried to hail a taxi on our own which took us quite a while to get one, probably we would have better luck during non-peak hours.
Stayed 1 night in Aug 2018

8/10 Good

Bebe, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Shun Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Oliver, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpful staff
i have met 3 staff of this hotel they are very very helpful and nice whenever i ask something to them, they were really helpful the hotel price is a bit expensive but if you dont like casino, this area will be good. but you wanna go bug shopping mall, casino, then go to nice hotel because if you pay around $80 you can sleep there but i like this comfortable and friendly hotel. I wanna meet the nice staff room was clean and cozy
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

TAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location!

6/10 Okay

Imelda, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic Location
I like the hotel because of the location nearby to Senado Square & Ruin of St.Paul. Eventhough we have hard time to find the hotel due to no proper signage to show the hotel location.
Stayed 1 night in Apr 2018

8/10 Good

Khine Myat

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Anique, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Close to few location..will recommend friend to stay.
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall worth the price. I will recommend it to all the travelers
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location and very clean accomodation. Staff very friendly and helpful as well.
Stayed 3 nights in Apr 2018

8/10 Good

andyK, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Within the heart of Macau yet quiet and comfortab.
Simple hotel, but room space is good for 2 pax and cleanliness is good. Aircon and shower room is working well. Except, shower room door is glass door and may be awkward if u r staying with friend. Bus #10 stop at main road from Outer Ferry Terminal, take Bus #3 back to ferry terminal (opporsite bus stop). 15 min walk to Ruins of St Paul, Lisboa Casino, Yaohan. The Porridge shop opposite the hotel offer delicious food (pork ball) for breakfast and dinner. They close at lunch.
Stayed 2 nights in Mar 2018