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Reviews of Hatun Samay

3.5 out of 5
Hatun Samay
Qori Wakanki 401,Barrio las Orquideas, Aguas Calientes, Machu picchu, Machu Picchu

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 4 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine, However, communication was difficult. I was managing a large group- I called and emailed several times with no response. Sadly, that impacted my impression of the hotel. I did receive an apology on site.
Stayed 1 night in May 2019
Response from hatun samay on 24 Jun,2019
good day thanks for your comments that helps us improve we will take into account and apologize for the inconveniences. regards

6/10 Okay

Valerie

Liked: Cleanliness, staff & service, room comfort
The staff was great! Our room was right off the train station which was difficult for me so it was changed immediately. The room was clean, spacious, and comfortable. The only issue is noise. You can hear everything. Unfortunately the neighbour beside the hotel decided to Crank their music from 3:30am onwards one night. No one slept that night. Thank-you Estephanie and Jose! You were fantastic😊
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Awesome treatment. Front desk personnel were very nice.
Stayed 1 night in Feb 2019
Response from Dear guest on 21 Feb,2019
We are glad you have had a good stay. We really appreciate you share us your comments. Come back soon! Best Regards. Estefani Gómez - Hatun Samay

6/10 Okay

Victor

Liked: Staff & service, room comfort
Clean room, internet weak, breakfast was good
Stayed 2 nights in Dec 2018
Response from Victor on 26 Dec,2018
Thank you for staying with us. We really appreciate your feedback and we hope to welcome you back soon. Sincerely, Hatun Samay.

8/10 Good

Alex, Melbourne, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in the town making it convenient for shopping and dining.
Stayed 1 night in Nov 2018
Response from Dear Alex on 26 Dec,2018
Thank you for staying with us. We really appreciate your feedback and we hope to welcome you back soon. Sincerely, Hatun Samay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Estimado huésped on 28 Dec,2018
Muchas gracias por compartir sus comentarios. Nos alegra saber que su estadia estuvo excelente. Lo esperamos pronto. Saludos Cordiales Hatun Samay

10/10 Excellent

Cecília

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Fabio

Liked: Cleanliness, staff & service, room comfort
A internet não funcionava
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren zwar nur zwei Nächte im Hotel, aber ich kann nur Gutes berichten. Die Ausstattung, die Sauberkeit, die Lage im Zentrum waren Top, negativ kann man nur die Nähe zur Bahn auslegen, da aber die Bahn nachts nicht und überhaupt relativ selten fährt, war Das kein spürbarer Nachteil. Das zugehörige Frühstück war sehr gut und ausgiebig.
Stayed 2 nights in Aug 2019

6/10 Okay

Simona

Liked: Cleanliness
Stayed 1 night in May 2019