"Every thing about this hotel is first rate. I especially want to thank Elizabet for her help. Unfortunately, they closed Machu Picchu before we were able to answer. I wholeheartedly recommend the hotel Jaya. The cherry on top is their reasonable prices."…""Every thing about this hotel is first rate. I especially want to thank Elizabet for her help. Unfortunately, they closed Machu Picchu before we were able to answer. I wholeheartedly recommend the hotel Jaya. The cherry on top is their reasonable prices."WWW…"

Reviewed on 17 Mar,2020

"The hotel room was a nice size. It was clean, comfortable and modern. Staff was hospitable and helpful, even offering to bring my bag down to the train station in the afternoon so that I wouldn’t have to come back to the hotel after visiting Machu Picchu. The only drawback was that our room was on ..."…""The hotel room was a nice size. It was clean, comfortable and modern. Staff was hospitable and helpful, even offering to bring my bag down to the train station in the afternoon so that I wouldn’t have to come back to the hotel after visiting Machu Picchu. The only drawback was that our room was on ..."WWW…"

Reviewed on 20 Dec,2019

"Josue and Elias did an excellent job, great customer service. Hotel in an excellent location."…""Josue and Elias did an excellent job, great customer service. Hotel in an excellent location."WWW…"

Reviewed on 8 Dec,2020

"Great and very friendly staff who will answer all of your questions. Don't forget the free pisco sour and ceviche class!!!"…""Great and very friendly staff who will answer all of your questions. Don't forget the free pisco sour and ceviche class!!!"WWW…"

Reviewed on 5 Feb,2020

"Everything is great except the location is too hard if you have luggage or if you are not very fit. There are no taxis in this village and the hotel is about 0.5 mile uphill from the train station."…""Everything is great except the location is too hard if you have luggage or if you are not very fit. There are no taxis in this village and the hotel is about 0.5 mile uphill from the train station."WWW…"

Reviewed on 4 Jan,2021

"The level of customer service at Retama was stellar. We had some VERY early mornings during our stay and they made sure we were taken care of. Thank you for a wonderful stay!"…""The level of customer service at Retama was stellar. We had some VERY early mornings during our stay and they made sure we were taken care of. Thank you for a wonderful stay!"WWW…"

Reviewed on 3 Mar,2020

"The location is very good, 10 minute walk to the train station that comes from Ollantaytambo, or to Cusco. Restaurants and shops are within a few minute walks. Breakfast was good, and the host was nice and helpful. When we checked in, the lady host said something about the hotel was under maintenance, ..."…""The location is very good, 10 minute walk to the train station that comes from Ollantaytambo, or to Cusco. Restaurants and shops are within a few minute walks. Breakfast was good, and the host was nice and helpful. When we checked in, the lady host said something about the hotel was under maintenance, ..."WWW…"

Reviewed on 21 Feb,2020

"This hotel was amazing. Made our stay in Aguas Calientas perfect. The room and staff were great. Wish I has more than 2 days here."…""This hotel was amazing. Made our stay in Aguas Calientas perfect. The room and staff were great. Wish I has more than 2 days here."WWW…"

Reviewed on 26 Jan,2020

"Esta muy bien ubicado, el personal es muy amable y te brindan buena información acerca de restaurantes y como tomar los autobuses a Machu Picchu, sirven el desayuno desde muy temprano para quienes tienen acceso a las 6:00 am, recomendado!"…""Esta muy bien ubicado, el personal es muy amable y te brindan buena información acerca de restaurantes y como tomar los autobuses a Machu Picchu, sirven el desayuno desde muy temprano para quienes tienen acceso a las 6:00 am, recomendado!"WWW…"

Reviewed on 20 Aug,2020

"Let me start by stating that the staff and location are good. I truly hate leaving negative reviews as I know they tried their best and many issues were out of their hands. Here were some really tough issues to overcome: RROS 1. Staff is lovely and try hard 2. Dinner is included and they go out of ..."…""Let me start by stating that the staff and location are good. I truly hate leaving negative reviews as I know they tried their best and many issues were out of their hands. Here were some really tough issues to overcome: RROS 1. Staff is lovely and try hard 2. Dinner is included and they go out of ..."WWW…"

Reviewed on 5 Mar,2020

"Perfect stop on way to MachuPicchu. Walk to restaurants, shops, market and train. Clean rooms, accommodating and helpful staff. Nice breakfast buffet."…""Perfect stop on way to MachuPicchu. Walk to restaurants, shops, market and train. Clean rooms, accommodating and helpful staff. Nice breakfast buffet."WWW…"

Reviewed on 22 Mar,2020

"Property was amazing. Staff were great, and super friendly. Theyre english was really good! The rooms were really nice. Clean, and even had north American plugs which was a plus. Our room over looked the river. Beautiful view, and created some white noise when sleeping."…""Property was amazing. Staff were great, and super friendly. Theyre english was really good! The rooms were really nice. Clean, and even had north American plugs which was a plus. Our room over looked the river. Beautiful view, and created some white noise when sleeping."WWW…"

Reviewed on 9 Mar,2020

"The Hotel is great but I have low scores because of construction going on. I know they are improving. The rooms are very nice thou and the staff friendly. The one thing nice is they give you your first night a free dinner, which was a 3 course meal. I went back and ate the same thing because it was ..."…""The Hotel is great but I have low scores because of construction going on. I know they are improving. The rooms are very nice thou and the staff friendly. The one thing nice is they give you your first night a free dinner, which was a 3 course meal. I went back and ate the same thing because it was ..."WWW…"

Reviewed on 12 Mar,2020

"Great location with nice rooms. The staff were wonderful."…""Great location with nice rooms. The staff were wonderful."WWW…"

Reviewed on 26 Jan,2020

"Very helpful staff Picked from train station Cleanliness 10 Breakfast 10"…""Very helpful staff Picked from train station Cleanliness 10 Breakfast 10"WWW…"

Reviewed on 4 Jan,2020

"The location is down the road from the main train station and local center(5 minute walk). The room was fine but not a good view at all. You can hear the river which is fast and nice if you like that kind of nose. Three big negatives, price, Inroom WiFi and 10am check out. If I am paying $80+ a night ..."…""The location is down the road from the main train station and local center(5 minute walk). The room was fine but not a good view at all. You can hear the river which is fast and nice if you like that kind of nose. Three big negatives, price, Inroom WiFi and 10am check out. If I am paying $80+ a night ..."WWW…"

Reviewed on 10 Mar,2020

"Matteo was amazing. I have worked in hospitality for 10+ years and he absolutely went above and beyond to help me out with a couple of issues that were truthfully beyond their control. All of the staff were wonderful and also genuine about their interactions. Tourist town or not, I would go back ..."…""Matteo was amazing. I have worked in hospitality for 10+ years and he absolutely went above and beyond to help me out with a couple of issues that were truthfully beyond their control. All of the staff were wonderful and also genuine about their interactions. Tourist town or not, I would go back ..."WWW…"

Reviewed on 24 Sep,2019

"Great : staff, location, food, and very quiet stayed there 2 nights. Perfect place to relax after seeing Machu Picchu"…""Great : staff, location, food, and very quiet stayed there 2 nights. Perfect place to relax after seeing Machu Picchu"WWW…"

Reviewed on 11 Jan,2020

"We had a wonderful time staying in this hotel. Machu Picchu was part of our honeymoon trip so when we were provided an upgrade we were wonderfully.surprised..the room was BEAUTIFUL! Beautiful view from the balcony, the washroom was really nice too. Thanks to Rosia for the wonderful hospitality, she ..."…""We had a wonderful time staying in this hotel. Machu Picchu was part of our honeymoon trip so when we were provided an upgrade we were wonderfully.surprised..the room was BEAUTIFUL! Beautiful view from the balcony, the washroom was really nice too. Thanks to Rosia for the wonderful hospitality, she ..."WWW…"

Reviewed on 13 Mar,2020