- Disliked: Staff & service
When we got to the hotel the employee at the desk informed us our hotel room (a honeymoon suite) had been double booked and that we wouldn’t have a room, the room we had already paid for. The woman acted like this was completely acceptable. Aguas Calientes only has so many trains leaving and coming in everyday. The city also only has a few hotels. After complaining multiple times how this is unacceptable the owner came out and paid for us to have a room at another hotel. Happy that we got another room at another hotel, but definitely not the experience I was hoping for when traveling to Machu Picchu for a once in a lifetime trip.