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Reviews of Quilla Ecologico Inn

3.5 out of 5
Quilla Ecologico Inn
705 Ave Pachacutec, Machu Picchu, Cuzco

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 42 reviews" "
Rating 8 - Good. 7 out of 42 reviews" "
Rating 6 - Okay. 5 out of 42 reviews" "
Rating 4 - Poor. 9 out of 42 reviews" "
Rating 2 - Terrible. 4 out of 42 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful. The staff is so friendly and helpful. They made us feel safe and welcome. I highly recommend staying here!
Stayed 2 nights in Feb 2024

2/10 Terrible

Yesenia

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were to be met by someone from the hotel who was to be at the reception. When we arrived there was noone either to greet us or at the reception. We never refeived an explanation or excuse.
Stayed 1 night in Jan 2024

2/10 Terrible

Marlene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service.
Stayed 2 nights in Jul 2023

6/10 Okay

Emma

Travelled with partner
You get what you pay for. Not the best but it was good enough for our one night stay. The hotel is im the Main Street so at night it was a bit noisy.
Stayed 2 nights in Apr 2023

10/10 Excellent

Serge

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, courteous, helpful, comfortable and welcoming.

10/10 Excellent

Luis F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Machu Picchu.
Great location, five minutes walk to bus stop to Machu Picchu.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Didnt actually get to stay at this hotel, our trip to Peru was canceled due to Covid. It was a 'non-refundable' booking, but it was also pay-at-check-in, so no money lost. Only doing this review to qualify for a free extra "stamp".
Stayed 1 night in Sep 2020

8/10 Good

Kris, Chicago, Illinois

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good accomodation with exceptional bedding..really confortable. Perfect location within a city limit with the close proximity to hot springs..
Stayed 2 nights in Feb 2020

4/10 Poor

Eric, New York

Travelled with partner
Disliked: Amenities, property conditions & facilities
Scarily easy access into room due to no locks on large windowd, which leads to terrace, which is accessible by everyone in hotel (guests and staff)! No hot water in shower. Barely warm. Very loud hotel with stray dogs and rosters, waking us up at 430am.
Stayed 1 night in Dec 2019

6/10 Okay

Quilla, Machine picchu

Travelled with group
Disliked: Staff & service
Hotel sign is ‘Hostel Quilla House’ at entrance. All staff are friendly but we waited for breakfast for 40 min because staff didn’t show up. Breakfast time:4:30 to 7:30. The morning staff came to kitchen at 7:20am. Is this Peruvian time?? We had just coffee and simple bread, Jam&butter.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Fer

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
They can imp the service...
We were about four nights, the place itself is nice and comfortable, but the service can be better, little and important details make THE difference, for instance, toilet paper can be missing in your room, a nice hot and fresh breakfast as well....
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
You get what you pay. We were staying in Aguascalientes just for one night so we were looking for cheap options but were expecting a little more.
Stayed 1 night in Oct 2019

4/10 Poor

Charleene, Canada

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I stayed here 3 days, with my family it’s clean I give it that. But the staff were young did not speak English, the breakfasts was bad, no coffee or reused coffee heated up, and when you ask for coffee, they did not know what you where talking about, needed more toilet paper it was very difficult to get, the restaurant lure you in and don’t tell you there will be a service change on your bill. Not a good the hotel is still under construction, it’s new but the top levels are not finished. Has different names as well.
Stayed 3 nights in Oct 2019

10/10 Excellent

Yicela, Ottawa, Ontario, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and helpful staff. We love the room and how clean it was.
Stayed 1 night in Sep 2019

8/10 Good

Nanette

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2019
Response from yersi on 3 Oct,2019
gracias por recomendaciones

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very Confortable
I reserved the room online and when I got there they charged us a much higher amount. After arguing for 30 minutes they agreed to let us have a late check out for the extra monies. We weren’t too happy but we agreed. The room was great. The bed and pillows were very comfortable. It looked like everything was recently remodeled. The breakfast was bread and coffee. If you’re going to Machu Picchu get some snacks!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location good price excellent food.10 points
Great Location good price excellent food. You deserve 10 points
Stayed 1 night in Aug 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Cathy, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location, steps away from good food and little shops. It had an in-house restaurant/cafe that was convenient but also loud during the time we were there because it was soccer season and apparently Peru's pretty good haha. We heard party-goers and cheering all night long, possibly because we were basically on the strip of restaurants and bars. The room also seemed "moist" at all times... at first we thought the towels were dirty but came to realize that everything became moist or damp overnight and our towels didn't fully dry. Also, the room had a pungent air freshener that smelled weird and never really went away. Other than that, the place was clean, spacious and affordable! It also had a nice little balcony... :)
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the room was beautiful! The restaurant on premises is good and it's in a great location.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, Its very centric and very clean. The owner is a sweet guy who goes out of his way to make you feel comfortable.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For a 3 star rating this place was disappointing. I booked a balcony & a primary desire in South America is a room that will keep bugs out but the balcony window & door has huge several inch gaps where bugs could freely fly in. I requested the only other option which was a downgrade to get a room that would actually be sealed. But that wasn’t bad because the balcony view is only of trash on top of a shed & the other unfinished parts of the building. Both bathrooms had dead bugs peppered on the walls. The internet was down the entire time I was there. Breakfast isn’t worth attending. All that aside the staff was nice & attentive and did their best to make my stay comfortable.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom were terrible, water all over the floor, no extractor, too much humidity, terrible with the towels and paper. Breakfast not recommended, personnel is ok(they do what they can). Not going again.
Stayed 1 night in May 2019

4/10 Poor

Bernard, Montreal

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We should have questioned our decision after reading the review from Feb 2019 which is totally accurate! We can certainly add to the condition of our assigned room 302: - mold in the shower, leaking toilet and broken towel hanger - towels given were still damp with hair in it and when requested towels the second day never got any - no room cleaning service (bed, bathroom, etc.) so we had a wet floor mat and wet towels when back from our hiking - the noise level was absolutely terrible since the sliding windows aren’t sound proof! Would we recommend? Absolutely not!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beautiful garden in the centre of the apartments and the top was super clean, really great location. The only thing the property could improve on is the included breakfast because there wasn’t much available besides bread.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Bed was comfortable and room 310 had some good lighting. Besides that, sorry to say, not worth the long hike up from the bus stop after a long day hiking. Little hot water, staff are teenagers trying their best but the owner obviously doesn’t want to spend money to train them. Breakfast is poor... view of construction site. I don’t recommend.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Check in was fast and the rooms are clean and cozy!
Stayed 1 night in Jan 2019

4/10 Poor

Maria eugenia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La primera noche nos mandaron a dormir a otro hosp
Stayed 2 nights in Oct 2022

2/10 Terrible

Patricia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nous sommes arrivée, nous avons été mal reçu. Il n'y avait personne à la réception, tout était mal propre et très détruit. Le personnel n'avait pas séché les draps avant des installer dans notre lit. Nous somme parti 1 nuit avant tellement que c'était horrible
Stayed 2 nights in Jun 2022

10/10 Excellent

Joao Paulo De Castro E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad de la gente. Es un hotel muy bonito.
Stayed 1 night in Nov 2019

6/10 Okay

CarlaTamayo, Cancun

Travelled with group
Liked: Staff & service
El hotel no es como en las fotos. Le falta mucho en todos los aspectos. Es ruidoso, el desayuno que ofrecen es totalmente básico. Le falta limpieza en todas las áreas. Los baños que están en áreas comunes siempre están sucios y hay muchos mosquitos. Había personal del hotel viendo videos en YouTube y usando las áreas comunes, cuando en teoría deberían de estar trabajando. Los servicios del wifi son terribles
Stayed 1 night in Oct 2019

8/10 Good

Neure

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from yersi on 2 Oct,2019
gracias por su recomendaciones

2/10 Terrible

Marisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FALTA DE ÓRDEN EN LAS RESERVAS Y FALTA DE CRITERIO
QUISIERON COBRAR 2 RESERVAS EL MISMO DÍA, 14 de setiembre, CON LO CUÁL NO HABÍAN 2 RESERVAD PARA EL DÍA 14, SINO QUE UNA ERA DEL DÍA 4 de seriembre QUE YA LA HABÍA UTILIZADO Y PAGO!!! UN DESASTRE!!!
Stayed 1 night in Sep 2019

8/10 Good

Hugo Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volvería a este hotel
Una grata experiencia. El personal muy agradable, las habitaciones muy amplias y cómodas, el wifi es algo lento y el desayuno es básico pero es normal para los hoteles en Perú.
Stayed 1 night in Jul 2019

10/10 Excellent

CLAUDIA SAUDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Excelente servicio, la habitación super acogedora, muy buen descanso. La ayuda de Orlando excelente me ayudo en todo.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Algunas fallas en la habitación y falta de wifi. Es recomendable el lugar
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019