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Reviews of Hotel Retama Machupicchu

3 out of 5
Hotel Retama Machupicchu
Avenida Hermanos Ayar 1303, Machu Picchu, Cusco

Reviews

9.0

Wonderful

Rating 10 - Excellent. 181 out of 275 reviews" "
Rating 8 - Good. 63 out of 275 reviews" "
Rating 6 - Okay. 16 out of 275 reviews" "
Rating 4 - Poor. 5 out of 275 reviews" "
Rating 2 - Terrible. 10 out of 275 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roberta, Port Coquitlam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge bed! Amazing view!
Stayed 1 night in Mar 2024

8/10 Good

JORGE, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is owesome very helpful. Rocio was excellent made-up for everything else
Stayed 3 nights in Feb 2024

6/10 Okay

Sam

Liked: Staff & service, property conditions & facilities
Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.
Stayed 1 night in Feb 2024

2/10 Terrible

Robert

Travelled with partner
Liked: Amenities
We were unable to stay at this property near Machu Picchu, Peru because of political protests which have cut off rail travel and stopped entrance into the historical site. I asked for a refund but have heard nothing from them.
Stayed 1 night in Jan 2024

8/10 Good

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Ling Li

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and helpful, They picked us up from train station and help us carry our backpacks to hotel. That's really warm because I felt it was hard to breathe under altitude sickness. Very appreciate. By the way, the room is unique with flowers decoration, beautiful and enjoyable. Overall, it was absolutely 10/10 .
Stayed 1 night in Jan 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ariunzul

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right by aguas caliente river and it was felt like you were right in nature. There were avocados growing right outside the window. Loved it.
Stayed 1 night in Dec 2023

8/10 Good

Aaron, ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and the location was clean and quiet, and they upgraded our room for free. Be aware, it is quite aways up the hill from the main square, still walking distance. One drawback - there was no hot breakfast.
Stayed 3 nights in Dec 2023

10/10 Excellent

Maïka

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SIMPLY THE BEST!
Stayed 1 night in Dec 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to everything, very friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great service!!!
Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was grear
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Leszek

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Edgard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all their service is excellent. Hotel was clean, and overlooking the river. The running water sound was awesome to sleep to. We stayed in 301 and that room was secluded which enabled us to get FREAKY... So if you're looking to get lucky or some positive sexual energy... You're welcome.
Stayed 1 night in Oct 2023

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y buena habitación
Excelente atención y buena habitación
Stayed 1 night in Oct 2023

4/10 Poor

Yves

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.
Stayed 1 night in Oct 2023

10/10 Excellent

Alireza

Stayed 1 night in Oct 2023

8/10 Good

Jonas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.
Stayed 1 night in Oct 2023

8/10 Good

Vladana

Stayed 2 nights in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside Comfort
Nice to hear the river just outside my window. Located next to a pretty little park of sculptures. Good hot shower. Friendly and helpful staff. Good breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Emily

Stayed 2 nights in Sep 2023

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y lugar muy cómodo para hospedarte en Aguas Calientes.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.

8/10 Good

Kanwal

Stayed 1 night in Aug 2023

10/10 Excellent

Mahanee Lei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness
Excellent Service
Stayed 1 night in Aug 2023

6/10 Okay

Somjet

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
This place was an amazing host for me and my friends on our trip to Machu Picchu
Stayed 1 night in Aug 2023

8/10 Good

Simida

Travelled with family
Liked: Staff & service, room comfort
Location, Location, Location
Location is superb, surrounded by birdsong, peaceful with the sound of the river flowing by, views of the mountains. The staff cannot be faulted, friendly, helpful and kind. First day no hot water so showered in freezing water. Rooms are a bit worn and tired.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kevin, Lacey

Stayed 2 nights in Aug 2023

10/10 Excellent

Xuxa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfy and the area was quiet. Had a great stay there.
Stayed 1 night in Aug 2023

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is excellent! The staff are very welcoming and attentive. The location of the property is close to the river, close enough that you hear the relaxing water flowing during your stay. It is also close to every thing; from restaurants, cafes, bus station, train station, waterfalls and hot spring. The price per stay is very reasonable. Breakfast is included. I highly recommend this place!
Stayed 3 nights in Aug 2023

10/10 Excellent

Jeniffer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, very knowledgeable
Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The service was great, very attentive personnel. The rooms are very nicely decorated.
Stayed 1 night in Jun 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Yong Hee

Stayed 1 night in Jun 2023

8/10 Good

Francisco

Stayed 1 night in Jun 2023

10/10 Excellent

Josh

Stayed 1 night in Jun 2023

10/10 Excellent

Karine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Warm welcoming
Stayed 2 nights in Jun 2023

10/10 Excellent

Bartlomiej

Stayed 2 nights in Jun 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent! They printed our MP tickets and bus passes and refused payment. They we wonderful and welcoming. Beds were comfy, room was big, and the breakfast they packed for us was fine. No hot water at night but that was OK. Morning there was a ton.
Stayed 1 night in May 2023

10/10 Excellent

Richard, Mukilteo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic setting within the town with ease of access to everything.
Stayed 1 night in May 2023

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
The staff is the perfect combination of friendly and professional. And the room was perfect!
Stayed 1 night in May 2023

10/10 Excellent

Jinny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was super easy, the staff was very helpful and accommodating. We had questions about our excursion to Machu Pichu and she answered all our questions. Breakfast was included and she was able to hold our bags while we were gone all day. Highly recommend this family hotel willing to welcome anyone and everyone.
Stayed 1 night in May 2023