Desk, soundproofing, iron/ironing board, free WiFi

Reviews of Baymont by Wyndham Macon I-75

2.5 out of 5
Baymont by Wyndham Macon I-75
3680 Riverside Drive, I-75 Exit 169, Macon, GA

Reviews

4.4
Rating 10 - Excellent. 11 out of 111 reviews" "
Rating 8 - Good. 13 out of 111 reviews" "
Rating 6 - Okay. 12 out of 111 reviews" "
Rating 4 - Poor. 21 out of 111 reviews" "
Rating 2 - Terrible. 54 out of 111 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Randy

Reservations were not honored. We arrived and were declined room. Counter lady said not her problem. Looks like a place for prostitution certainly not somewhere I’d ever stay.
Stayed 1 night in May 2024

2/10 Terrible

Taye

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was very dirty and not up to date there was a leak in bathroom and particles from popcorn ceilings dripping all over floor which was all over mi stuff and piles of it on the floor also my towels had dried up old roaches on them it was beyond disgusting the manager Bobby was very rude and did not want to refund me because I was upset about my property that nobody was going to replace …. Do not recommend
Stayed 1 night in May 2024
Response from Manager on 21 May,2024
Hello Taye, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Lauri

Liked: Cleanliness
The lobby was well done, my room was nice and clean; however, after a long day of travel I really wanted to take a hot bath and there was zero hot water. did have enough warm water to shower the next two mornings. There was no WiFi the entire stay.
Stayed 1 night in Apr 2024
Response from Manager on 17 May,2024
Hello Lauri, We appreciate your feedback concerning your recent stay. We are delighted you enjoyed the lobby and found your room clean. We apologize for any inconvenience caused by the hot water and WiFi issues experienced during your stay. Our team is always working to improve our services for future guest satisfaction.

6/10 Okay

Julie

Travelled with partner
Disliked: Property conditions & facilities
Very run down..curtain broke .. Room smelled like stale smoke! Windows dirty, shower tiles broken. Juice broken at breakfast! I called ahead for late arrival and our room was still not ready at 8pm! We will probably not stay wirh tour chain again.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr,2024
Hello Julie,We apologize for the inconvenience during your stay, and we value your feedback regarding the condition of the room and services provided. Your comments will be shared with the relevant teams for further review and improvement. It's important we address such issues promptly to enhance the guest experience overall.

6/10 Okay

Del

Travelled with partner
Clean room limited breakfast
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Del, We appreciate your feedback regarding the cleanliness of your room and the breakfast options. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. Your input is valuable to us as we continually strive to enhance our guests' experience.

2/10 Terrible

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So we drive almost 15 hours from Canada and after booking 2 rooms on Expedia they tell us they only have one room. Ask why and I’m told Expedia over booked their hotel and only have 1 room left. So we go to another hotel and get a room for the others in our party and keep the room that was booked by Expedia what a joke
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar,2024
Hello Bruce, We apologize for any inconvenience you experienced with your room booking. For future stays, we recommend contacting the hotel directly to confirm your reservation details. Thank you for sharing your feedback with us, and we hope you had an enjoyable stay elsewhere.

2/10 Terrible

Christine, Bartlett

Disliked: Cleanliness, amenities, property conditions & facilities
Advertised to have a suite which we thought we reserved. No suite. No coffee pot in room. Upkeep in room and on property nil. No bedside lamp or outlet.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar,2024
Hello Christine, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these concerns internally to improve our services. For any future reservations or specific room requests, please reach out to our management team directly.

4/10 Poor

Rizzo

Travelled with group
Liked: Staff & service
Disliked: Amenities
The hotel room was clean but it had roaches. I saw three in there in the first hour I was there. Not a good look. Also the people in the hote were noisy and nosey. The guy at the front desk was accommodating tho. He gave me a different room when I pointed out the roach and noise problem. The second room I was in didn’t appear to have any roaches but still had noisy and nosey people on both sides.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar,2024
Hello Rizzo, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Ryan

Travelled with family
Roaches in my room- couldn’t sleep there and had to leave
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Hello Ryan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Rebecca

Travelled with partner
Disliked: Amenities
I liked the facilities but had a lot of inconveniences that probly could have been handled if they cared to I just didnt feel very welcomed here
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb,2024
Hello Rebecca, We regret to hear about the inconveniences you faced during your stay. Guest satisfaction is our top priority, and we will address your feedback with our team to improve our services. Your comfort and experience are important to us, so your comments are valuable for our continuous enhancement.

2/10 Terrible

Maddy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb,2024
Hello Maddy, We apologize for any shortcomings you experienced during your stay. Please feel free to contact us directly so we can address any concerns you may have. We hope to have the opportunity to welcome you back in the future for an improved experience.

4/10 Poor

Sherry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked old and tired. No coffee maker or ice bucket. A couple of people requested refunds while we were checking in due to room conditions.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb,2024
Hello Sherry,We appreciate your feedback on the room's appearance. Please know that we take all guest comments seriously and will share your concerns with our team for further review and improvement.

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan,2024
Hello Brenda, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate the opportunity to discuss your concerns further. Please reach out to us directly so that we can address any issues you encountered.

2/10 Terrible

jane, Chicago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean. Food and hair on the floor and sticky surfaces. Staff not responsive. Do not stay here.
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec,2023
Hello jane, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for our guests, and we will address your feedback with our housekeeping team. We appreciate your feedback and hope you'll give us another chance to exceed your expectations in the future.

4/10 Poor

Gilbert

Liked: Cleanliness
Disliked: Amenities
My room didn't have toilet paper and there wss barking dogs and construction going on. Couldn't sleep
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec,2023
Hello Gilbert, Thank you for sharing your experience during your recent stay. We apologize for any inconvenience caused regarding the missing toilet paper and the noise disruptions. We understand how important a peaceful night's sleep is for our guests. We take your feedback seriously and will address these concerns with the appropriate departments to ensure a more enjoyable stay for future guests.

2/10 Terrible

Donald

Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this place was check in was quick and easy
Stayed 5 nights in Nov 2023
Response from Manager on 30 Nov,2023
Hello Donald, Thank you for taking the time to share your feedback with us. We appreciate your positive comment regarding the efficiency of our check-in process. We continually strive to improve our guests' experience and will take your feedback into consideration. If you have any other concerns, we encourage you to reach out to our management directly.

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there at 10:45pm, the floors in the room were dirty and slippery. Bathroom was clean , however there were 2 dirty towels left on back of door. The pillow caseswere dirty and the shhets were clean but stained. There was a cigaret burn on the comforter. (A NON Smoking room). There was a live roach behind the half full toilet paper. We called the front desk and noman anwered after staying on the phone for awhile. We'll never use Baymont Wyndham again. Lousey!! Breakfast was a joke.
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov,2023
Hello Maria, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take cleanliness very seriously, and this does not align with our high standards. We understand your frustration with the condition of your room and the lack of response from our front desk. We will address these concerns with our team to ensure a more satisfactory experience for future guests. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Bad
Wouldn’t stay again
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct,2023
Dear Guest,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope to see you again to deliver you with a 5 star experience.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place was not very clean inside and out. Many things broken or missing. Breakfast was not really supplied. The best thing about this place was the coffee. They only decent item.
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept,2023
Hello Robert ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Antoria

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was very nasty towels and rags were dirty the tv wouldn’t turn at all
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept,2023
Hello Antoria, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
Room was out of order in my opinion. Hole in the wall from the bathroom door knob. Black mold growing all over the shower. Bathroom floor was disgusting.
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept,2023
Hello Jason ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worse Hotel In Macon
This was the worse hotel I have ever stayed in. There was no clean towels towel paper in my room. They told me the washer was broken. They will bring me clean stuff but never did. I had to buy my own towels from Walmart. I will never stay here or anyone with this name ever again
Stayed 4 nights in Aug 2023
Response from Manager on 8 Sept,2023
Hello Guest, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there I went in the room to check it out and there were bugs crawling on the bed. I checked the covers on the bed the sheets were nasty and the pillowcases looked like they had been stepped on and had black stuff all over them. And this was on both beds. Was shown another room same thing. I took a picture of the bug crawling on the bed and the guy asked (what is that) I told him it was a bed bug. So he just walked away without saying a word. So what does that tell you?
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept,2023
Hello William,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 Poor

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 31 Aug,2023
Hello Jennifer,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Alysha

Stayed 1 night in Aug 2023
Response from Manager on 27 Aug,2023
Hello Alysha,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

leonard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management of the property desperately needed
Stayed 3 nights in Aug 2023
Response from Manager on 26 Aug,2023
Hello leonard, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our property. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Hamza

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience that I have ever had at an hotel. I’m booked about two weeks in advanced. Got to the hotel at the night of the booking. Waited outside for 30 minutes nobody at the front door and everything locked. Finally after 30 minutes somebody open the door for us a very rude lady. We finally get into the check-in desk and she says we cannot honour your reservation because the amount you paid on Expedia is less than what the room rate goes for and that she should not have to explain this to me and it’s not her job. Immediately I am totally confused because I have already pre-paid on Expedia. front desk lady was no help and rather rude and she called security as if I’m some sort of criminal. Luckily, Expedia sorted out the matter, and apologized profusely and moved us to a much nicer hotel. Beware this hotel may not honour your online reservation and I drove for 10 hours and had to go through all this nonsense. Also outside the property it’s very sketchy hotel with shirtless guys walking around smoking pot late at night. Not recommended spend a little bit more and stay somewhere more nice.
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept,2023
Hello Hamza, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

Brandi

Stayed 1 night in Jul 2023
Response from Manager on 6 Sept,2023
Hello Brandi, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Alex

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
There was no soap or hand towels in the room.
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug,2023
Hello Alex, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

2/10 Terrible

Mike

Disliked: Cleanliness, property conditions & facilities
Filthy bedding with pubic hair, stains, burn hole, and shoe prints on the pillows. The whole property smells like marijuana.
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept,2023
Hello Mike,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV was hanging on the wall sideways the TV did not work, call the lab because inform them that the TV was not working. She said someone was on the way and no one came. Hour later we called again and still we have no TV. The room had a old TV by the door and hair tie on the counter no towel, or toiletries.
Stayed 1 night in Aug 2023
Response from Manager on 4 Aug,2023
Hello Melissa,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
This place is an absolute mess. Be careful when booking a reservation, that means absolutely nothing to the proprietors of this crack-house. Drug addicts wandering around in the parking lot. Trash everywhere. Disgusting. I would absolutely recommend bringing some kind of weapon to secure your family's safety at this "hotel". I don't understand why hotels.com would allow this place on their website? Unsafe. Unclean. Reservations don't mean anything, "I saw your reservation, but the owners won't let me tell the internet that we are full." Disgusting. This isn't even a hotel. It is where the drug seekers go for their fix. I actually spoke with a family member who used to live in Macon, he said that I am lucky to have gotten out of the parking lot.
Stayed 1 night in Jul 2023
Response from Manager on 27 Jul,2023
Hello Michael, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

emery

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe unsatisfactory I want my money back. We were afraid of the people
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul,2023
Hello emery, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
The property is in bad shape. To many problems to list. Pictures are better. And that's blood on the door frame.
Stayed 3 nights in Jul 2023
Response from Manager on 20 Jul,2023
Hello Gerald, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Worst experience ever
The odd numbered rooms are in the back of the hotel, the evens are in the front. So my two rooms that she put "beside each other" was in fact on opposite sides of the building. There is no elevator either. I went to my room, door was open no lines on bed pillows in center of bed went and got a different room, door was open frame bent didn't go in got my third room it was put together but the a/c unit leaks inside the room so when you walk on the floor it's wet. There was no latching lock inside the room. The T.V. remote was missing it had Roku so you couldn't just use the buttons on the side of the T.V. Got up for the non existent breakfast, Breakfast was not out, only thing was waffles, bread or bagel no toaster banana and apple. No juice or coffee.
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul,2023
Hello Guest, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

2/10 Terrible

Karla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overbooked
The hotel was overbooked and no room was available when family arrived
Stayed 7 nights in Jun 2023
Response from Manager on 15 Jul,2023
Hello Karla,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 Terrible

Ashley

Stayed 1 night in Jul 2023
Response from Manager on 3 Aug,2023
Hello Ashley, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Corey

Stayed 1 night in Jul 2023
Response from Manager on 1 Aug,2023
Hello Corey, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Mauniko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 5 Jul,2023
Hello Mauniko,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Bobby

I arrived to check in and was blown off and told they overbooked and had no rooms asking me to contact Expedia! Just zero concern on their part at all. So I had to go hunt another room!
Stayed 1 night in Jun 2023
Response from Manager on 2 Jul,2023
Hello Bobby,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

Tammy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun,2023
Hello Tammy,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Denia

Stayed 2 nights in Jun 2023
Response from Manager on 22 Jun,2023
Hello Denia, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Darlene

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Made a reservation with this hotel and when I got there to check in they had no vacancies at all even if you had a reservation. They took my money for the room and all and I had to fight with them to get my money back for 5 days.
Stayed 1 night in Jun 2023
Response from Manager on 17 Jun,2023
Hello Darlene,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 8 Jun,2023
Hello Elizabeth, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 7 Jun,2023
Hello Paul, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Larci

Travelled with partner
Disliked: Staff & service
Arrived after midnight due to being stuck on the interstate behind a wreck, we were exhausted and just wanted to go to sleep. No one was at the front desk of the 24 hours check in, sign in window said it was open. We rang the buzzer for 15 minutes and then had to get another hotel for the night. So, if you book this one you better be there before the front desk personnel goes to bed for the night!
Stayed 1 night in May 2023
Response from Manager on 2 Jun,2023
Hello Larci, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst place I have ever been to. We stayed for 10 minutes and then left. There was no hot water the tvs didn’t work. Black mold all over the ceiling in the bathroom, the latch lock was broken the fire alarm was off the ceiling and laying on the table with no battery. The area was very sketchy with people yelling and swearing outside. We felt very unsafe and have our 2 children with us.
Stayed 1 night in Apr 2023
Response from Manager on 12 May,2023
Hello Amber, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Sarah

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Lock on door did not work and was approached in parking lot then they knocked on our door. We felt very unsafe, loud music In parking lot. We checked in and went to our room and left key I room and left asap we did not even check out or get our money back.
Stayed 1 night in Apr 2023
Response from Guest Relation Management on 24 Apr,2023
Hi Sarah,We take matters of safety and security very seriously, and we understand how important it is for our guests to feel safe and secure at all times. Please know that we are looking into the issue you raised regarding the lock on your door. We will ensure that it is promptly fixed or replaced as necessary to prevent similar incidents from happening in the future. We hope that you will give us another chance to provide you with a better experience in the future.

8/10 Good

Sarjai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was priced efficient but for me staying 4 days no housekeeping
Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on 17 Apr,2023
Thank you for your feedback. This feedback has been forwarded to management, and all we can ask is that you reconsider us so that you can see the continuous improvements we make to our housekeeping standards and the working order of amenities. I apologize that our property was not prepared for you in accordance with our housekeeping staff's standards. Thank you for taking the time to share your thoughts and bring this to our attention.

4/10 Poor

Tiana

Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 5 Apr,2023
Hello Tiana, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.