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Reviews of Sofitel Shahd Al Madinah

5 out of 5
Sofitel Shahd Al Madinah
King Fahad Road, Building 2943, Madinah

Reviews

8.2

Very good

Rating 10 - Excellent. 122 out of 224 reviews" "
Rating 8 - Good. 45 out of 224 reviews" "
Rating 6 - Okay. 22 out of 224 reviews" "
Rating 4 - Poor. 17 out of 224 reviews" "
Rating 2 - Terrible. 18 out of 224 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fardad, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience
Stayed 4 nights in Apr 2024
Response from Hotel Management on 28 Apr,2024
Dear Fardad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around
Stayed 3 nights in Apr 2024
Response from Karima El idrissi on 19 Apr,2024
Dear Abdul,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Hamza

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Food is great, tried breakfast and dinner buffets for many days, quality and variety is great. Service is good, service is great as well and very responsive
Stayed 5 nights in Apr 2024
Response from Karima El idrissi on 14 Apr,2024
Dear Hamza,Thank you for taking the time to share your positive feedback about our location, buffet and staff. We're glad that our efforts to create a spiritual atmosphere didn't go unnoticed and that you found your stay joyful. We can't wait to welcome you back.

10/10 Excellent

CHAUDHARY Asif

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to haram and best place for family with kids
Stayed 11 nights in Mar 2024
Response from Hotel Management on 13 Apr,2024
Dear Chaudhary,Thank you for taking the time to express your experience regarding our special location, as we emerged as a luxury lifestyle at the doorstep of the Prophet Mosque to give you the opportunity to experience the spiritual atmosphere combined with comfort and serenity. We hope you'll come back and visit us soon.

10/10 Excellent

Masawar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a great stay, thank you.
Stayed 5 nights in Apr 2024
Response from Karima El idrissi on 11 Apr,2024
Dear Masawar ,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Isra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to Masjid Nabwi, food options are great and close to all shopping. Would stay again
Stayed 5 nights in Mar 2024
Response from Hotel Management on 27 Mar,2024
Dear Isra,Thank you for taking the time to share your experience regarding our buffet and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Excellent

Muhammad Bin

Liked: Cleanliness, staff & service, property conditions & facilities
All top notch
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar,2024
Dear Muhammad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with an easy access to the Haram, lovely stay with a fantastic staff and an excellent breakfast
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar,2024
Dear Osama,Thank you for taking the time to share your experience regarding our staff, breakfast and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Excellent

Hamdan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very help and friendly
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar,2024
Dear Hamdan,We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

10/10 Excellent

Tariq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay in Madina, in Sofitel Shahd Al Madinah, we will definitely book this hotel again inshAllah, highly recommend every one.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 14 Mar,2024
Dear Tariq,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

MOHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Karima El idrissi on 5 Mar,2024
Dear Mohammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Fawzy

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend it
Stayed 3 nights in Feb 2024
Response from Hotel Management on 3 Mar,2024
Dear Fawzy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

4/10 Poor

Shoaib

Stayed 4 nights in Feb 2024
Response from Hotel Management on 21 Mar,2024
Dear Shoaib, Our team is always keen to provide exceptional service and we apologize for not meeting your needs. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to serve you in the future.

10/10 Excellent

Mohamed

Liked: Staff & service, property conditions & facilities
Amazing staff specially cleaning people and the front desk
Stayed 3 nights in Feb 2024
Response from Hotel Management on 28 Feb,2024
Dear Mohamed,We're over the moon to hear that our housekeeping and reception staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

6/10 Okay

Abdullah Hashmi

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management on 25 Feb,2024
Dear Abdullah,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 Excellent

Moosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Most friendly and helpful receptionist and staff ever, lovely and great first impressions of hotel. VERY CLOSE TO THE HARAM!!! Breakfast buffet was exceptional and great service by the staff. Thank you for the room upgrade!!! Totally took us by surprise. Made our stay even more special. The car driver who drove us to Jeddah airport of the hotel rental service was very friendly and had good local knowledge. Thank you Sofitel!!!
Stayed 4 nights in Jan 2024
Response from Hotel Management on 13 Feb,2024
Dear Moosa,Thank you for taking the time to share your experience regarding our reception staff, breakfast, transportation, and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Excellent

Tawfik, Springfield Gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and interior
Stayed 1 night in Feb 2024
Response from Hotel Management on 8 Feb,2024
Dear Tawfik,Thank you for taking the time to share your experience regarding our interiors and special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

2/10 Terrible

Mbaye

Very expensive and reception no kind
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Feb,2024
Dear Mbaye,Thank you for bringing this to our attention. We appreciate your feedback about the reception staff and will work to improve our service. We understand that budget can be a concern when booking a hotel, but we want to assure you that our prices are competitive for the level of service and amenities we provide. We're confident that you'll find our hotel to be well worth the investment, as our prices fluctuate based on your stay dates, number of guests, and room selection. We look forward to welcoming you and assisting you in booking a room that meets your needs.

6/10 Okay

NAIEM

Stayed 3 nights in Jan 2024
Response from Hotel Management on 4 Feb,2024
Dear Naiem,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 Excellent

Mustafa

Stayed 3 nights in Jan 2024
Response from Hotel Management on 21 Mar,2024
Dear Mustafa,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Yusra, Yagoona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, perfect location.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 30 Jan,2024
Dear Yusra,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Cheikh

Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan,2024
Dear Cheikh, We appreciate your feedback regarding your stay, and we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

10/10 Excellent

ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming, the location is the best, very clean and tidy, highly recommended
Stayed 3 nights in Jan 2024
Response from Hotel Management on 28 Jan,2024
Dear Ahmed,Thank you for taking the time to share your experience regarding our staff service, hotel cleanliness and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Excellent

Anas, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Dec 2023
Response from Karima El idrissi on 26 Jan,2024
Thank you for your Feedback

10/10 Excellent

Malik

Our stay was great Staff was very nice At check in and check out reception person Ahmad was very friendly and helpful
Stayed 4 nights in Jan 2024
Response from Karima El idrissi on 26 Jan,2024
Thank you so much for your Feedback!

10/10 Excellent

Abdalla

Stayed 4 nights in Jan 2024
Response from Hotel Management on 21 Jan,2024
Dear Abdalla,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 21 Jan,2024
Dear Maha,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Good

Manal

Travelled with family
Liked: Staff & service, amenities
Perfect property to stay with family and be close to masjid el Nabawi …. My only conern was guests’ hygiene and food bars need to be monitored by staff for the health safety of all guests …. People do strange things that is soo unhygienic:(
Response from Hotel Management on 21 Jan,2024
Dear Manal,Your satisfaction is our top priority and we're so delighted that you enjoyed our location. We appreciate your feedback about the food bar and will work to improve it. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

10/10 Excellent

Yusra, Yagoona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, perfect location. Excellent Customer Service. My family loved it, thank You
Stayed 2 nights in Jan 2024
Response from Hotel Management on 15 Jan,2024
Dear Yusra,Thank you for taking the time to share your experience regarding our staff service and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Excellent

Jimmy

Liked: Amenities
Response from Hotel Management on 9 Jan,2024
Dear Jimmy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Babar

Stayed 4 nights in Dec 2023
Response from Karima El idrissi on 26 Jan,2024
Thank you for your feedback

6/10 Okay

Zameer

Disliked: Staff & service
Amazing food, vest location for families. Shower floods the bathroom, skirting boards mouldy. Lifts take long, but OK if leaving 30mins before azaan. MOST IMPORTANTLY Despite paying alot of money - made to feel like 2nd class guest. Shortage of table at dinner time - was told to sit anywhere, then told to move as table was reserved for VIP, despite not having anything to indicate it was reserved. Certain entrances are only for VIP, so then you have to walk round. Hotel would be awesome if they treated everyone equally.
Stayed 2 nights in Dec 2023
Response from Karima El idrissi on 6 Jan,2024
Dear Zameer,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a lot of options and very close from Masjid E Nabwi
Stayed 2 nights in Dec 2023
Response from Karima El idrissi on 6 Jan,2024
Dear Muhammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Very Average - Save the Money
Aside from the proximity to the Masjid, just about everything else is average or below average compared to similarly tiered hotels.
Stayed 3 nights in Dec 2023
Response from Karima El idrissi on 6 Jan,2024
Dear our Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Omar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
It was a bad choice. This is definitely not 5 stars hotel compared with the amount I paid per night. It is not clean, not comfortable and not well furnished. Staff were not helpful at all. This was worst experience with Sofitel. The AC wasn’t working and I complained but nobody fixed it or change the room at least. I shocked how Hotels.com has rooms in this level in 5 stars hotel. I think hotels not respecting Hotels.com clients that’s why I received this bad rooms.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 2 Jan,2024
Dear Omar, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the price, furniture, facilities, hotel cleanliness, and air conditioning and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

2/10 Terrible

Altaf

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not a 5-star. No water pressure in sink faucet, faucets/bidets barely drips, housekeeping would not show up, lamps not working/broken, bathroom in terrible condition, mold on caulk in sink/shower, bath room floor baseboard chipping away and in bad condition. Charges you a 5-star rate and you get a 1-star quality.
Stayed 4 nights in Dec 2023
Response from Hotel Management on 31 Dec,2023
Dear Altaf, We appreciate your feedback regarding the bathroom maintenance, housekeeping service, and room amenities, we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

2/10 Terrible

Bilal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 31 Dec,2023
Dear Bilal, We are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

2/10 Terrible

Amjad

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Toilets very dirty Poor service
Stayed 3 nights in Dec 2023
Response from Hotel Management on 28 Dec,2023
Dear Amjad, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the bathroom cleanliness and service and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

8/10 Good

Hiba

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amazing location! Very close to the mosque, literally 4 minutes walk! Staff were nice and friendly. Happy to have chosen this property over other ones! Hotel is a bit old and needs some maintenance and renovation other than that all is great!
Stayed 2 nights in Dec 2023
Response from Hotel Management Team on 26 Dec,2023
Dear Hiba,Thank you for taking the time to share your positive feedback about our location and staff service! We appreciate your feedback about the hotel maintenance and will work hard to improve it in the future. We look forward to welcoming you back in the future!

4/10 Poor

SANJARBEK

Stayed 3 nights in Dec 2023
Response from Karima El idrissi on 13 Jan,2024
Dear Mr. SANJARBEKKindly we are sorry if your stay was not enjoyable

10/10 Excellent

Ziade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 19 Dec,2023
Dear Ziade,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Management on 7 Feb,2024
Dear Mohamed,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Good

Ashraf

Travelled with family
Liked: Cleanliness, staff & service, amenities
Prime location, few steps from AlHaram. Excellent breakfast. Some rooms are outdated and need renovation. The elevators are a problem specially at prayer time, although they just added more elevators.
Stayed 3 nights in Dec 2023
Response from Hotel Management Team on 17 Dec,2023
Dear Ashraf,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We're so glad that you enjoyed our tasty breakfast options. We appreciate your feedback about room maintenance and elevators and will work hard to improve it in the future. We can't wait for your next stay.

4/10 Poor

Nasser

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not ready on arrival, waited for more than 1 hour. Bathroom was smelling bad and sewerage water was coming from floor. A staff at Reception was unwelcoming and helpless during the check in. Perfect food.
Stayed 2 nights in Dec 2023
Response from Hotel Management Team on 17 Dec,2023
Dear Nasser,Your satisfaction is our top priority and we're so delighted that you enjoyed the food. We appreciate your feedback about check-in, bathroom smell, maintenance, and reception staff and will work to improve our service. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

2/10 Terrible

Hailan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service
Stayed 4 nights in Dec 2023
Response from Hotel Management Team on 17 Dec,2023
Dear Hailan, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the customer service and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

8/10 Good

Amin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators were the only issue.
Stayed 4 nights in Nov 2023
Response from Hotel Management Team on 17 Dec,2023
Dear Amin, We would like to express our gratitude for your feedback regarding your stay at Shahd Al Madina, and we will make sure to deliver your opinion about elevators to the relevant department. We hope you give us the opportunity to provide you with better service in the future.

6/10 Okay

KHADIJA MUSTAFA A

Stayed 4 nights in Nov 2023
Response from Hotel Management Team on 17 Dec,2023
Dear Khadija,We're delighted that you shared your experience in our hotel with us, and we hope to have the opportunity to exceed your expectations on your next visit.

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good and improving under sofitel. Not cheap but good quality.
Stayed 4 nights in Nov 2023
Response from Karima El idrissi on 20 Nov,2023
Dear Muhammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Rahmatu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Karima El idrissi on 13 Nov,2023
Dear Rahmatu,We very much appreciate your comments regarding your stay at the Shahd Al Madinah Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
The room i booked was semi view of the haram, but unfortunately there was no view. Room door was open when we got to the room.
Stayed 1 night in Nov 2023
Response from Karima El idrissi on 13 Nov,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Shahd Al Madinah Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,