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Reviews of Residence Inn by Marriott Madison West/Middleton

3 out of 5
Residence Inn by Marriott Madison West/Middleton
8400 Market St, Middleton, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 296 out of 433 reviews" "
Rating 8 - Good. 108 out of 433 reviews" "
Rating 6 - Okay. 20 out of 433 reviews" "
Rating 4 - Poor. 4 out of 433 reviews" "
Rating 2 - Terrible. 5 out of 433 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

NOAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, breakfast options & fitness area.
Stayed 2 nights in Apr 2024

8/10 Good

Amy, Park Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 3 nights in Apr 2024
Response from Giselle on 12 Apr,2024
Dear Guest,Thank you for choosing Residence Inn we hope you stay with us again we apreciate your feed back!

8/10 Good

Jesse, Saint Michael

Stayed 2 nights in Mar 2024
Response from Giselle on 12 Apr,2024
Dear Guest,Thank you for choosing Residence Inn we hope you stay with us again we apreciate your feed back!

10/10 Excellent

Rochell

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/out was quick and easy. Overall, staff was very friendly and welcoming. There was one person behind the front desk during the day that appeared too busy on his phone to greet us. We did have ants in our first room but were quickly moved to a new room. Our 2nd room was very spacious and clean. Would have been nice to be compensated in some form for inconvenience. Very easy to walk to trail, shopping, and dining. Despite minor hiccups, would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Giselle Tomas Ruiz on 5 Mar,2024
Dear Dominic Rochell,Thank you for choosing the Residence Inn by Marriott Madison West/Middleton. I have passed on your inquiry to the staff.We look forward to serving you again and appreciate you choosing Residence Inn by Marriott Madison West/Middleton. Sincerely, Hotel Management Team

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was comfortable and clean. Breakfast was good too. Overall enjoyed our stay and will stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Contrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Osazeme

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful. The manager Q was very intuitive and professional with her attire and service. I will be back. Steve
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quality no hassle visi.
while a bit pricey compared to the everyday chains, the difference in amenities and the quality of the bed were obvious. Breakfast choices were good. The fresh cut fruit was a nice touch.
Stayed 2 nights in Oct 2023

6/10 Okay

Adriana

Stayed 1 night in Sep 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We needed a place for my husband, myself, and our dog while our house was being renovated. I needed to be able to work remotely, make meals, and walk the dog. The residence in was ideal for all three.
Stayed 7 nights in Sep 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Gurumoorthy

Stayed 7 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Marriott Residence
This hotel is a good spot for an extended stay. The place is very clean has updated fixtures. We are hanging out for a few weeks as we have 2 weddings in this area. We enjoy the pool, hot tub, laundry facilities, and friendly atmosphere.
Stayed 7 nights in Sep 2023

10/10 Excellent

Cindy

Stayed 1 night in Sep 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop just outside of Madison
Very nice room and amenities location provided an easy drive into Madison (15 minutes). Local area also has dining and shopping options. Breakfast was ok
Stayed 1 night in Aug 2023

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated. Great breakfast and wonderful staff.
Stayed 2 nights in Jul 2023

8/10 Good

Linda

Stayed 2 nights in Jul 2023

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023

10/10 Excellent

Ken

Stayed 2 nights in May 2023

10/10 Excellent

Robert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly. Room was clean. Facilities were excellent.
Stayed 1 night in Apr 2023
Response from Jacque on 1 Jun,2023
Hi Robert,Thank you for taking the time to review our hotel. We are very pleased you had a good stay with us. Thank you!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

6/10 Okay

Ryan

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Attention to details needed
Stayed at this hotel in May and had an amazing stay. This February stay did not hit the mark. We moved a chair in our room find garbage, there was ants infiltrating the bathroom, the pool was ice cold, and the coffee pot was useless as they only had the room stocked with decaf. Room 102. The hallways and front areas looked clean and inviting, as the front end people did a great job checking in and out. Construction going on but we could hardly notice they were there (other than the overboard amount of shipping boxes scattering the parking lots).
Stayed 2 nights in Feb 2023
Response from Jacque on 24 Feb,2023
Dear Ryan,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The garbage and ant infestation has been shared with our housekeeping leaders to ensure this is an isolated incident.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Chris on 19 Jan,2023
Dear Marcia,Thank you for taking the time to review your stay with us. We appreciate your feedback. We're are happy to see you enjoyed your stay with us. We look forward to you returning in the future.

8/10 Good

Angela, Asheville

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, right on the Greenway trail leading to downtown Middleton. There is also an abundance of restaurants and shopping right near the hotel. The staff was very friendly and even allowed us to check in a couple hours early, which was greatly appreciated. Free, hot breakfast was good and other amenities seemed nice (although personally didn't use the pool, guest laundry, or fitness area). Our floor was a little noisy with multiple dogs barking throughout the day, but we could not hear them in the bedroom at night. Overall, very nice hotel and would stay again.
Response from Chris on 14 Jan,2023
Dear Angela, Thank you for taking the time to review your stay with us. We're very happy to see you enjoyed your stay with us and want to thank you for the compliments about our hotel. We very much appreciate them, and we look forward to having you stay in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Chris on 8 Jan,2023
Dear Nancy, Thank you for taking the time to review your stay with us. We're very happy to see you enjoyed your stay. It is a joy and pleasure having you!

6/10 Okay

Joyce

Travelled with partner
Liked: Cleanliness, staff & service
I have stayed here multiple times but I find that with this stay it has gone downhill! 1. No bath plug - had to request one from the front desk 2. No trash can liners in room - it's disgusting to have to throw trash such as coffee filters, makeup wipes, apple cores etc. in a trash can without a liner. I feel bad that the cleaning staff have to empty them and then hand wash and hopefully sanitize them 3. No earphones for the treadmills in the gym - there was a bin of used earphones. I wonder how long they have been there? 4. Breakfast staff wore gloves whilst cleaning up BUT used their gloved hands to open a storage bin of raisins and put their gloved hand in the bin to pull out a handful and place into the serving jars. This was done with a few of the other serving jars. No telling how many germs and dirt was spread this way - GROSS! Otherwise I found the staff to be very friendly, the room very comfortable and the overall cleanliness of the hotel was acceptable. I hope that these concerns are addressed as I frequently visit there and would like to continue staying in this hotel for the convenience.
Response from Jacque on 6 Jan,2023
Dear Joyce,We are very sorry you had a bad experience at our facility. We strive for excellent cleanliness and I will be addressing these concerns with our staff members. In regards to trash can liners we are no longer allowed to use them as it is against the Marriott brand standard. Thank you for informing me of these concerns to address with staff.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Madison
Friendly staff. Easy check in. Very clean and comfy. Decent breakfast. Would stay again.
Stayed 1 night in Dec 2022
Response from Chris on 11 Dec,2022
Thank you for the kind comments. We enjoyed having you and look forward to your return in the future.

8/10 Good

Guy

Stayed 1 night in Dec 2022
Response from Chris on 11 Dec,2022
We enjoyed having you and look forward to your return in the future.

4/10 Poor

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
TV didn't work, and we had a few outlets that didn't work as well. Seems like a nice place, our room was just a dud.
Response from Chris on 3 Dec,2022
Dear Matt,We're terribly sorry you experienced these complications during your stay. I have informed the leadership team to address these concerns so they do not happen in the future. We hope this does not deter you from choosing to stay with us in the future. It is a joy having you.

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was outstanding as was the room itself.
Stayed 1 night in Nov 2022
Response from Chris on 13 Nov,2022
Thank you very much! Glad you enjoyed your stay!

10/10 Excellent

Tianpei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff and service. Free breakfast is a plus too.
Stayed 11 nights in Oct 2022
Response from Chris on 31 Oct,2022
Dear Tianpei, Thank you for your kind comments! We're happy you enjoyed your stay with us!

8/10 Good

Laura

Travelled with partner
Liked: Staff & service
Front desk clerk was friendly, smiled, helpful. The breakfast was good & there were many choices. There was only one small bar of soap that had to be shared between the shower & vanity and bewtween two people. Although clean and spacious for a suite, the color scheme was dated as were the countertops, kind of dark. And really, orange walls? We would stay there again because, on balance, things were fine and the location was perfect for a quick exit after a Badger football game!
Stayed 1 night in Sep 2022
Response from Chris on 19 Sept,2022
Thank you for your review and kind comments!

10/10 Excellent

M

Stayed 1 night in Sep 2022

10/10 Excellent

Derk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great place to stay! Great Breakfast! I would definitely stay here again!
Stayed 2 nights in Aug 2022
Response from Chris on 16 Aug,2022
Thank you for staying with us!

10/10 Excellent

SUNG IL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent staff
Stayed 13 nights in Jul 2022
Response from The Hotel Management on 10 Aug,2022
Hi Mr. Sung, Thank you for reviewing our hotel. We hoped to host you again when you are in town. Again, thank you!

6/10 Okay

Benjamin

Travelled with partner
Disliked: Cleanliness
Check-in was at 3pm, but our room wasn't ready when we arrived at 4pm. No apology or explanation. Just told to wait. Our coffee-maker had an old filter left inside and it had mold growing on it. No apology, but they did replace it. Our TV didn't work for almost our entire stay. Maintenance fixed it. Every piece of furniture in our room except for the bed was old, beat up, and uncomfortable. Cleaning and maintenance staff was incredibly friendly. Front desk staff was not. On two occasions I was ignored while they finished having a personal (non-work-related) conversation. I can acknowledge that they may have been stressed out due to the CrossFit Games crowd in town, but at no time did I get the sense that they cared if we were having a pleasant stay in the hotel. The hotel itself is in a nice little shopping area. There are good food options around. It is not too far from downtown Middleton and not too far (by vehicle) from downtown Madison. Breakfast was standard chain-hotel stuff, but decent.
Stayed 4 nights in Aug 2022
Response from Chris on 10 Aug,2022
Thank you for staying with us. Apologies for the complications during your stay.

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities
Good place for medium-term stays (I was there 11 days) kitchenette, big rooms, comfortable. There's a small pool there and a large shopping center a block away. However the wifi was inconsistent, sometimes making it impossible to telework. Also rooms were not cleaned daily and even if I asked I sometimes had to wait a day to get mine cleaned.
Stayed 11 nights in Jul 2022
Response from Chris on 10 Aug,2022
Thank you for staying with us. Apologies for the quality of the internet.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was amazing, best room ever! Great breakfast!
Stayed 1 night in Jul 2022
Response from Chris on 2 Aug,2022
Thank you for staying with us. It was a pleasure having you!

10/10 Excellent

Alyse

Stayed 1 night in Jul 2022
Response from Chris on 1 Aug,2022
Glad to hear you enjoyed your stay! Thanks for staying with us!

10/10 Excellent

Natarajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room with good amenities. Only issue was they forgot to service our room one day.
Stayed 2 nights in Jul 2022
Response from Chris on 13 Jul,2022
Thank you for taking the time to review your stay with us. We always appreciate feedback from our guest's. We hope to see you again in the future.