Terrace/patio

Reviews of Barceló Imagine

5 out of 5
Barceló Imagine
Calle Agustin de Foxa, 32, Chamartin, Plaza Castilla, Madrid

Reviews

9.6

Exceptional

Rating 10 - Excellent. 684 out of 835 reviews" "
Rating 8 - Good. 114 out of 835 reviews" "
Rating 6 - Okay. 22 out of 835 reviews" "
Rating 4 - Poor. 6 out of 835 reviews" "
Rating 2 - Terrible. 9 out of 835 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the 2 or 3 nicest hotels that I have ever stayed at. The room was spacious, comfortable, clean, and quiet (the latter was a pleasant surprise, considering it is right next to a train station). The music-themed decor was charming. The breakfast was extraordinary (including delicious made-to-order omelets and a table full of gluten free breads!). I wish we could have stayed longer to take advantage of the free sauna, the loaner musical instruments, the record player and records that they offered to bring to our room, and to have another breakfast (or two or three). A night at this hotel was 2 or 3 times the cost of every other place we stayed at during our two week vacation in Spain, but I swear it was worth every centavo! I would stay there again in a heartbeat.
Stayed 1 night in Apr 2024
Response from Equipo Barceló Imagine on 28 Apr,2024
Dear Joseph, Thank you very much for your kind feedback.Your description of our spacious, comfortable, and clean rooms brings us immense joy, and we are thrilled that the quietness provided you with a restful experience right next to the bustling city hub. It is delightful to learn that the unique music-themed decor of Barceló Imagine added a charming note to your stay.Our culinary team will be pleased to know that our breakfast, including the made-to-order omelets and the variety of gluten-free breads, hit all the right notes with you. Additionally, we are glad that the range of amenities, such as the free sauna, the musical instruments, and the record player service, struck a chord with you, even though you did not have the chance to experience them all. As for the value of your stay, your affirmation that it was worth every centavo is the highest compliment we could receive. The entire team at Barceló Imagine is dedicated to creating memorable experiences, and your glowing review affirms our commitment to excellence.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Imagine

10/10 Excellent

Jose Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good place to stay. The hotel is very nice and the rooms are very good. It is a music themed hotel, which makes the facilities very good. The staff that attends you is very friendly. Overall it is a hotel where we would stay again next time.
Stayed 2 nights in Apr 2024
Response from Equipo Barceló Imagine on 27 Apr,2024
Dear Jose, Thank you very much for your kind feedback.It is music to our ears to learn that our unique musical theme struck a chord with you and contributed to the high note of your visit. We're also delighted that you found our rooms to be of impeccable standard, reflecting our commitment to comfort and style. Moreover, it's wonderful to know that our staff's friendliness played a key role in making your stay enjoyable. We believe that a friendly atmosphere is crucial in orchestrating a memorable guest experience. Thank you for considering Barceló Imagine for your future travels; we look forward to your next visit.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Imagine

10/10 Excellent

Sergio

Liked: Property conditions & facilities
Beds were very comfortable and the staff was very friendly excellent service. Thank you.
Stayed 2 nights in Apr 2024
Response from Equipo Barceló Imagine on 27 Apr,2024
Dear Sergio, Thank you very much for your kind feedback.It brings us immense pleasure to learn that the comfort of our beds and the friendliness of our staff contributed to a memorable experience at our hotel. We are committed to providing excellent service, and we are thrilled to have met your expectations.We take great pride in our dedicated team, who strive to ensure all our guests feel well taken care of throughout their visit. Your appreciation is a wonderful testament to their efforts.Thank you for choosing Barceló Imagine, and we hope to have the pleasure of welcoming you back in the near future.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Imagine

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and would def come back.
Stayed 1 night in Mar 2024
Response from Barceló Imagine Team on 7 Apr,2024
Dear Jennifer,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Barceló Imagine Team

10/10 Excellent

Francisco

Travelled with partner
Perfect property for staying a few days. Big and well equiped rooms serviced daily. Nice staff and close to Chamartin train and metro stations
Stayed 3 nights in Mar 2024
Response from Barceló Imagine Team on 5 Apr,2024
Dear Francisco, Thank you very much for your kind feedback.We are delighted to hear that you found our property perfect for your stay and that the spacious, well-equipped rooms met your expectations. Our team strives to provide excellent service, and it is gratifying to know that their efforts have resonated with you. Moreover, we are pleased that our proximity to Chamartín train and metro stations contributed positively to your experience, allowing for convenient travel during your time in Madrid. Thank you once again for your kind words.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Imagine Team

8/10 Good

Rhodri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel! clean rooms, excellent breakfast buffet, large rooms, & great staff.
Stayed 2 nights in Mar 2024
Response from Equipo Barceló Imagine on 26 Mar,2024
Dear Janet,Thank you for your positive feedback.It's wonderful to hear that our efforts to maintain clean rooms have been recognized and that our breakfast buffet impressed you. We're also glad that the spaciousness of the rooms added to the comfort of your stay, and our staff's dedication to service shone through during your visit.We strive to provide an exceptional experience for our guests, and it's feedback like yours that reaffirms our commitment to excellence.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Imagine

10/10 Excellent

Shihhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to the train station and 15 min taxi ride to the airport. Easy for transportation and manage your luggages after check-out. So you could buy more time to visit Madrid. Staffs all speak fluent English and friendly. Toothbrush, comb, slippers are all ready inside the room. No need to call housing keeping to get them. Feel like home when traveling outside for two weeks.
Stayed 1 night in Mar 2024
Response from Equipo Barceló Imagine on 5 Mar,2024
Dear Shihhan,Thank you for taking the time to review your stay.We're delighted to hear that our convenient location near the train station and airport enhanced your travel plans and allowed you to maximize your time in Madrid. It's wonderful that our multilingual staff made you feel welcomed and that the in-room amenities provided a comfortable and homelike experience during your two-week journey. Your commendations on the room cleanliness, hotel condition, service, and room amenities are truly appreciated and underscore our commitment to delivering an exceptional stay for every guest.We look forward to welcoming you back on a future occasion.Best wishes,Equipo Barceló Imagine

10/10 Excellent

nicolas

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nuno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service
Stayed 5 nights in Feb 2024
Response from Equipo Barceló Imagine on 5 Mar,2024
Cher Nuno,En premier lieu nous souhaitons vous remercier pour avoir choisi notre établissement pour votre visite à Madrid et pour votre recommandation auprès de la communauté de voyageurs.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Cordialement,Equipo Barceló Imagine

10/10 Excellent

Nery

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 2 nights in Feb 2024
Response from Equipo Barceló Imagine on 5 Mar,2024
Dear Nery,Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back on a future occasion. :)Best regards,Equipo Barceló Imagine

10/10 Excellent

Saba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay in this hotel, love the rooms
Stayed 1 night in Feb 2024
Response from Equipo Barceló Imagine on 5 Mar,2024
Dear Bernhard, Thank you very much for your kind feedback.It's a delight to hear that you had another great stay and appreciated the cleanliness of our rooms, the overall condition of the hotel, the service provided by our team, and the amenities offered. We take great pride in maintaining a high standard across all aspects of our hotel to ensure our guests have an enjoyable and comfortable stay. Your kind words affirm the efforts of our dedicated staff.We look forward to welcoming you back for another memorable experience. :)Best wishes,Equipo Barceló Imagine

10/10 Excellent

Adeline, Dublin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The possibility to request a musical instrument (keyboard, ukulele, guitar is a wonderful amenities. The perfect location for a music lover.
Stayed 1 night in Feb 2024
Response from Equipo Barceló Imagine on 5 Mar,2024
Dear Adeline,Thank you for your positive feedback.We are overjoyed to hear that our musical amenities hit the right note for you, and that our location proved to be perfect for a music lover like yourself. It's fantastic to know that the cleanliness of our rooms, the condition of our hotel, the quality of service, and the room amenities all met your expectations to the fullest.Your positive feedback is a testament to our team's dedication to providing a unique and enjoyable experience for our guests.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Imagine

10/10 Excellent

Maria Lluisa

Stayed 1 night in Jan 2024

10/10 Excellent

Jazmeira, alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of the room was impeccable, the size of the room incredible, the breakfast was outstanding, the waiters/waitresses at the bar were friendly/ attentive and most importantly the receptionists Personnel were well trained always helpful .
Stayed 3 nights in Jan 2024
Response from The Management Team. Barceló Imagine. on 30 Jan,2024
Dear Jazmeira, Thank you for your positive feedback.We are thrilled to hear that the cleanliness of your room was impeccable and the size met your expectations. Our team is also glad that the breakfast was outstanding and that you found our bar staff to be friendly and attentive. It is especially rewarding to know that our reception team was helpful and well-trained, consistently providing excellent service.We appreciate your feedback as it serves as encouragement for us to continue striving for excellence in hospitality.We look forward to welcoming you back on a future occasion.Best regards,The Management Team. Barceló Imagine.

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a pleasure
Stayed 1 night in Jan 2024
Response from The Management Team. Barceló Imagine. on 30 Jan,2024
Dear Andrea,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,The Management Team.Barceló Imagine.

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 STARS HOTEL but....
This is a small but BEAUTIFUL Hotel with a LOT of AMAZING DETAILS and very good customer service. Unfortunately HALF of the Hotel and amenities were CLOSED. It's ridiculous to CLOSE the rooftop (SKY LOUNGE, the POOL and different terrace because its winter). The weather during the day was in the 67 degrees fahrenheit. WHY would you close all this areas so your clients can't ENJOY them. The Barceló Hotels/Administration/Company should CHANGE that inmediately.
Stayed 1 night in Jan 2024
Response from The Management Team. Barceló imagine. on 29 Jan,2024
Dear Ivonne, We appreciate that you took the time to share your experience with us.We are sorry that the solutions provided during the stay were not satisfactory. It is indeed our policy to adjust the availability of certain amenities such as the Sky Lounge and pool according to seasonality and local climate norms for guests' safety and maintenance reasons. We appreciate your understanding that these decisions are made with the well-being of our guests in mind, and we continually review our policies to enhance our guests' experiences. We are thrilled to hear that you found our hotel beautiful and our customer service to be of a high standard. Your compliments on the hotel's cleanliness, condition, room comfort, and the attention to detail in our decor are truly appreciated.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management Team. Barceló imagine.

8/10 Good

Amy jude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great friendly staff - nice room and a good shower . Situated close to the station . Bar area very relaxing with excellent coffee with room to work .
Stayed 1 night in Jan 2024
Response from Manager on 21 Jan,2024
Dear Guest, Thank you very much for your kind feedback.We're delighted to hear that our staff made a great impression with their friendliness and that you found your room and its amenities, including the shower, to your liking. It's also wonderful to know that our bar area provided a relaxing atmosphere and that you appreciated the quality of the coffee and the space to work.Your positive remarks on room cleanliness, the condition of the hotel, the service provided, and the comfort of your room are truly appreciated. We strive to create a welcoming and enjoyable environment for all of our guests, and it's rewarding to see these efforts reflected in your feedback.We look forward to welcoming you back for another memorable experience.Kind Regards, The Management Team.Barceló Imagine.

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

roger

Highly overrated, no internet in our room. When we told the front desk they didn’t investigate but just said yes there is??
Stayed 2 nights in Jan 2024
Response from The Management on 12 Jan,2024
Dear Roger,Thank you for sharing your experience.We regret to hear that your experience with the internet service did not meet your expectations. Our Wi-Fi network operates all throughout the hotel via registration of your name and e-mail address. Once you validate the link we send to your mail inbox, Internet access is available. We apologize for any inconvenience you may have encountered, and we are sorry that the solutions provided during the stay were not satisfactory. We take your much appreciated feedback seriously, so that we can continue growing towards providing excellence.We hope to welcome you back in the future. Best wishes,The Management

6/10 Okay

JC

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

LUIS, guaynabo

Stayed 7 nights in Dec 2023

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, large space, impecable service everywhere.
Stayed 2 nights in Dec 2023
Response from The Management on 7 Jan,2024
Dear Julio, Thank you very much for your kind feedback.We are thrilled to hear that the spaciousness and decor of our rooms contributed positively to your stay, reflecting our commitment to providing guests with an environment that combines art and comfort. It is also wonderful to know that our service met your expectations, as our team strives to deliver impeccable service at every opportunity.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Maria Josefina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the decoration and cleanliness. However, I was disappointed that the roof bar was closed during my stay; I was looking forward to getting a drink there.
Stayed 1 night in Nov 2023
Response from The Management on 27 Dec,2023
Dear Maria Josefina,We appreciate that you took the time to share your experience with us.We are thrilled to hear that the decoration and cleanliness met your expectations and contributed to a pleasant stay. Our Skylounge is open during the Summer season, as indicated on our website. Hopefully it will be open next time you visit us!We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great hotel (super comfortable bed). Gym is is slightly small but the amenities are impressive!
Stayed 2 nights in Dec 2023
Response from The Management on 19 Dec,2023
Dear Carlos,Thank you for your review.We are thrilled to hear that our staff made a great impression and that you found comfort in our accommodations, especially appreciating the comfortable bed. We also take pride in our amenities, and are glad they contributed positively to your stay. We hope to welcome you again in the future. Best regards,The Management

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ahylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenísimo
Stayed 2 nights in Dec 2023
Response from La Dirección on 10 Dec,2023
Estimado cliente,Queremos darle las gracias por compartir su opinión sobre su reciente estancia en el Barceló Imagine.Nos complace enormemente saber que la limpieza de nuestra habitación cumplió con sus expectativas, y que la condición de nuestro hotel fue de su total agrado. Es gratificante también que el servicio ofrecido por nuestro equipo haya sido de su completa satisfacción y que las amenidades de la habitación hayan contribuido positivamente a su estancia.Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.La Dirección

10/10 Excellent

Brendaliz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Theme Hotel
Room upgrade was great with Expedia account, service was nice with exception of Room Service with was very rude. Feels clean and nive. I like the different music themes of the hotels.
Stayed 2 nights in Nov 2023
Response from The Management on 8 Dec,2023
Dear Ivan,Thank you for your review.It is delightful to hear that you enjoyed the unique musical themes throughout our hotel and felt the cleanliness and comfort during your stay. We are also pleased that you appreciated the room upgrade. We are sorry to hear about your experience with our room service; please rest assured that we are committed to providing high-quality service to all our guests and we are looking into what may have taken place.We hope to welcome you again in the future. Best regards,The Management

10/10 Excellent

Carolina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jose, Mckinney

Stayed 1 night in Nov 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo es perfecto, las habitaciones, el desayuno yvel servicio excelente
Stayed 4 nights in Nov 2023
Response from La Dirección on 2 Dec,2023
Apreciada Margarita,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Imagine, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos alegra enormemente saber que las habitaciones han sido de su agrado; nos esforzamos por ofrecer un ambiente moderno y artístico en cada estancia.Apreciamos sus comentarios positivos sobre el desayuno, puesto que trabajamos para ofrecer opciones variadas y de calidad.Es un placer para nosotros escuchar que el servicio recibido cumplió con sus expectativas. Nuestro equipo está siempre dispuesto a ofrecer una atención excelente.Esperamos volver a hospedarle en futuras ocasiones.Saludos cordiales,La Dirección

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the convenient location, and the helpful staff.
Stayed 1 night in Nov 2023
Response from The Management on 1 Dec,2023
Dear Patricia,Thank you for your positive feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best regards,The Management

10/10 Excellent

ALI ARIF

Stayed 4 nights in Nov 2023

10/10 Excellent

Nuno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and service are great
Stayed 3 nights in Nov 2023
Response from The Management on 29 Nov,2023
Dear Nuno, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely modern hotel, on the airport side of the city. Antonio, the guest experience manager, was very helpful to improve our overall experience. All staff were friendly and helpful, in particular the bar staff where we enjoyed an Iberian meat & cheese platter over some glasses of wine. The room was a very luxurious experience. It was quiet and with the most comfortable huge bed & pillows. The rainfall shower has great pressure, the bathroom is finished to a high standard. Your own bluetooth music can be played everywhere in the room including the bathroom area. The hotel is located a short walk from the metro which was a great way to get into and around the city.
Stayed 2 nights in Nov 2023
Response from The Management on 26 Nov,2023
Dear Mr. Followell,Thank you very much for your kind feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decoration, as it is our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Beautiful hotel, lovely rooms and fresh and interesting decor.
Stayed 1 night in Nov 2023
Response from The Management on 23 Nov,2023
Dear Beth,Thank you for your positive feedback.We're delighted to hear that you appreciated the fresh and interesting decoration of our hotel, as well as the comfort and cleanliness of our rooms. Our team strives to provide a unique and enjoyable environment for our guests, and it is rewarding to know that these efforts have resonated with you. We look forward to welcoming you back for another memorable stay.Best regards,The Management

10/10 Excellent

Lisa, Sammamish

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Nov 2023
Response from The Management on 19 Nov,2023
Dear Lisa,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,The Management

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Malcon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, the style of the hotel is top notch, the rooms are well cleaned, their service was just fantastjc
Stayed 3 nights in Oct 2023
Response from The Management on 11 Nov,2023
Dear Malcon, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed the unique style of our hotel and found the rooms to be well cleaned. Our team takes great pride in providing exceptional service, and it is fantastic to know that you appreciated their efforts.It is also delightful to learn that you enjoyed the various musical elements throughout the hotel, such as the themed rooms and piped music. We strive to create a memorable and enjoyable atmosphere for our guests, and it is rewarding to know that we succeeded in doing so during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

10/10 Excellent

Ruben, doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, its a great hotel. Love the location because of the train station.
Stayed 1 night in Nov 2023
Response from The Management on 14 Nov,2023
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed our convenient location near the train station. It is great to know that our hotel's cleanliness, condition, and service met your expectations.We appreciate your feedback on the room amenities, and we will continue working on improving our offerings to ensure a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023