With all the glowing reviews we read, we were expecting to be wowed. Unfortunately, the hotel fell short of expectations.
Service. The front desk staff was super nice. During the evening, they had turn-down service which was really cool, as most hotels don’t do that anymore.
Cleanliness. Our room was spotless upon entry, and the staff did a wonderful job cleaning every morning.
Comfort. This is where they missed the mark. We paid extra for a junior suite and we requested a top floor room which they gave us. Little did we know that the top floor was an attic. We couldn’t use half of the room because of the low ceilings. We had 3 tiny windows that we could barely see out of, because of their high placement. We were able to peak in 2 other rooms on lower floors and they were quite nice: separate seating areas, high ceilings, large windows. Advice to travelers: do not get a room on the top floor (4th floor). The other disappointment was that there was a movie being filmed while we were there. The crew of at least 25 were on our floor, making noise, moving equipment, setting up and breaking down sets. They jammed up the elevator (only 1 for the hotel) during the morning and evening. The worst part was that there was no communication from the hotel that there would be filming during out stay.
Condition. Beautiful grand staircase. Nice outdoor patio. Well-decorated. It was clear the hotel had been recently renovated.
Summary. We would stay again, just not on the top floor.