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H10 Puerta de Alcalá 4* Sup

4.0 star property
Urban retreat near El Retiro Park offers seasonal poolside relaxation and international dining, with a daily manager's reception to enhance the stay

Choose dates to view prices

H10 Puerta de Alcalá offers a tranquil escape in Madrid with a seasonal pool and a striking plant wall. Enjoy free WiFi, relax on the sun-filled terrace, and savor international dishes at Alcala Restaurant. Guests praise the attentive staff for their warm hospitality.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
The current price is S$249
includes taxes & fees
2 Apr - 3 Apr

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Classic Room

Deep-soaking bathtub, rainfall showerhead, free toiletries, hair dryer

Classic Room

9.2 out of 10
Wonderful
(50 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Room

Down duvets, minibar, in-room safe, individually furnished

Classic Room

7.8 out of 10
Good
(7 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for City Room, City View

Down duvets, minibar, in-room safe, individually furnished

City Room, City View

9.6 out of 10
Exceptional
(40 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for City Room, City View

Down duvets, minibar, in-room safe, individually furnished

City Room, City View

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 23 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Down duvets, minibar, in-room safe, individually furnished

Superior Room

9.2 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Classic Room, Terrace

Down duvets, minibar, in-room safe, individually furnished

Classic Room, Terrace

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 1 Single Bed

View all photos for Essential Single

Down duvets, minibar, in-room safe, individually furnished

Essential Single

7.6 out of 10
Good
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, individually furnished

Superior Room (2 adults + 1 child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Essential Double

Down duvets, minibar, in-room safe, individually furnished

Essential Double

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Terrace, City View

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room, Terrace, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

  • 25 sq m
  • Sleeps 1
  • 1 King Bed and 1 Large Single Sofa Bed OR 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds
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About the area

Located in Salamanca, a neighbourhood in Madrid, H10 Puerta de Alcalá 4* Sup is in a shopping district and near a metro station. Puerta de Alcalá and Royal Palace of Madrid are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Alcala, 66, Madrid, Madrid, 28009

What's nearby

  • Panorama of Crossing the Calle de Alcala and Gran Via in Madrid
    Calle de Alcalá
    1 min walk - 0.0 km
  • Paseo de la Castellana
    Paseo de la Castellana
    6 min walk - 0.6 km
  • Puerta de Alcalá
    Puerta de Alcalá
    10 min walk - 0.8 km
  • Plaza de Cibeles
    Plaza de Cibeles
    14 min walk - 1.2 km
  • Gran Via
    Gran Via
    19 min walk - 1.6 km

Getting around

  • Principe de Vergara Station
    2 min walk
  • Madrid Recoletos Station
    10 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    21 min drive

Restaurants

  • Maison Kayser
    2 min walk
  • Mooi Petit
    2 min walk
  • Hotaru
    3 min walk
  • Casa Maravillas
    2 min walk
  • La Terraza del Hotel Wellington
    3 min walk

About this property

H10 Puerta de Alcalá 4* Sup

Upscale hotel near Gran Via
El Retiro Park and National Prado Museum are located near H10 Puerta de Alcalá 4* Sup, which provides a poolside bar, a free daily manager's reception and a terrace. The on-site international cuisine restaurant, Alcala Restaurant, serves breakfast. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), an electric car charging station and a banquet hall
  • A computer station, free newspapers and meeting rooms
  • Concierge services, a 24-hour front desk and wedding services
  • Guest reviews give top marks for the helpful staff and location
Room features
All 138 individually furnished rooms feature thoughtful touches such as pillow menus and bathrobes, as well as amenities such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Bathrooms with rainfall showers or deep-soaking baths plus free toiletries and hairdryers
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, eco-friendly cleaning products and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 25 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Alcala Restaurant

Things to do

  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 16 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 11 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 10:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

Does H10 Puerta de Alcalá 4* Sup have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM to 7:00 PM. The swimming pool is closed seasonally each year from October 15 until May 16.

How much does it cost to stay at H10 Puerta de Alcalá 4* Sup?

As of 31 Mar, 2026, prices found for a 1-night stay for 2 adults at H10 Puerta de Alcalá 4* Sup on 2 Apr, 2026 start from S$249, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is H10 Puerta de Alcalá 4* Sup pet-friendly?

No, pets are not allowed at this property.

How much is parking at H10 Puerta de Alcalá 4* Sup?

Limited spots are available.

What time is check-in at H10 Puerta de Alcalá 4* Sup?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at H10 Puerta de Alcalá 4* Sup?

Checkout is at noon.

Where is H10 Puerta de Alcalá 4* Sup located?

Located in Salamanca, this hotel is within a 10-minute walk of Paseo de la Castellana and Puerta de Alcalá. Gran Via and El Retiro Park are also within 1 mile (2 km). Principe de Vergara Station is only a 2-minute walk and Retiro Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

H10 Puerta de Alcalá 4* Sup Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 723 out of 1002 reviews
Rating 8 - Good. 200 out of 1002 reviews
Rating 6 - Okay. 49 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 15 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Brenda Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will book again. Patio and staff awesome!!!!
Hubby in Madrid at H10 having fun!!!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, friendly and helpful staff
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
Clean room, the bar is excellent and the staff amazing!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Lorna

Liked: Cleanliness, property conditions & facilities
Excellent location near Salamanca. The room was comfortable and well appointed.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities
Staff were delightful, courteous and friendly, rooms were spotless
Stayed 3 nights in Oct 2025
Verified

8/10 Good

kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Staff increadibly nice and accommodating, Room very nice good size. The roof top was under renovation :(. Great location!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ignacio

Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and effective, the hotel was beautiful, the room was perfect and the common areas were nice too.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay...and staff is super friendly.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

karissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Very clean and staff were helpful and friendly.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at Madrid, the hotel location was great and superb.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid Business Trip

Great hotel I a great location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff and a great rooftop.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Cesar

Liked: Cleanliness, property conditions & facilities
Great room, great location, nice-enough staff (not great, a little hurried and not as welcoming as could be). Unfortunately no gym … big miss
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, lots of restaurants and activities Metro Station two blocks away
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great as always, rooftop priceless
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and location
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities
lovely hotel in a great location!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views and a beautiful place to stay
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Sukbinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The food and drinks were great and the staff went above and beyond to help. Location was very good, lovely quiet area. Overall 10/10 we would come back!
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Staff were nice rooms were clean and well maintained, espresso is provided in the room. Wish the room was bigger for a 3 person reservation. This area is quiet because it's 20 mins from plaza mayor, ideal if you want to stay in a less busy area but quite inconvenient if you want to be in the center most of the time.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to get out and explore.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Fatma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big and clean Breakfast is really good Rooftop is amazing
Stayed 2 nights in May 2025
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location for shopping, dining and quick access to the airport.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was effortless. We were able to check in to our room early after an early arrival, staff was super helpful, and room was modern, clean, and so comfortable. Such a stylish vibe throughout too. Will definitely stay again if we find ourselves in Madrid.
Stayed 2 nights in Aug 2025