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Minibar, in-room safe, individually decorated, individually furnished
Exterior
Restaurant
Restaurant
Facials, 1 treatment room, manicures and pedicures, massages

Guest reviews

4.6 out of 5 Wonderful
535 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Parking included
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationPaseo del Prado1 min walk
Popular LocationThyssen-Bornemisza National Museum3 min walk
Popular LocationPrado Museum5 min walk
AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)24 min drive

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    About this area

    Madrid

    Located in Madrid's Retiro neighbourhood, Mandarin Oriental Ritz Madrid is in the city centre and near a metro station. Thyssen-Bornemisza National Museum and Prado Museum are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Principe Pio. Check out an event or a game at Santiago Bernabeu Stadium, and consider making time for Madrid Wax Museum, a top attraction not to be missed. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Banco de Espana Station is 6 minutes on foot and Anton Martin Station is 10 minutes.
    Visit our Madrid travel guide
    View in a map
    Popular Location

    What's nearby

    • Paseo del Prado - 1 min walk
    • Thyssen-Bornemisza National Museum - 3 min walk
    • Prado Museum - 5 min walk
    • Puerta de Alcala - 9 min walk
    • Museo Nacional Centro de Arte Reina Sofia - 12 min walk

    Getting around

    • Banco de Espana Station - 6 min walk
    • Madrid Recoletos Station - 11 min walk
    • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas) - 24 min drive

    Restaurants

    • Where to eat
    • The Ritz Bar – Open daily.
    • Champagne Bar – Open daily.
    • Quique Dacosta restaurant – Open daily.
    • Palm Court – Open daily.

    About this property

    Mandarin Oriental Ritz Madrid

    Luxury Madrid hotel in Retiro, walk to Thyssen-Bornemisza National Museum
    This hotel features 2 restaurants, an indoor pool and 2 bars/lounges. Valet parking is free. Other amenities include a health club, a coffee shop/café and WiFi in public areas. All 153 soundproofed rooms feature WiFi and iPod docks. Thoughtful touches include espresso makers and pillow menus, and guests will also find 24-hour room service and minibars.
    Mandarin Oriental Ritz Madrid offers 153 forms of accommodation with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. In-room wireless Internet access is available for a surcharge.

    Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

    Recreational amenities at the hotel include an indoor pool and a health club.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C or hotter
    Guest accommodations are sealed after cleaning
    Follows regional sanitisation guidelines of Measures to reduce infection (Spain)

    Social distancing

    Contactless check-in and check-out
    Cashless transactions are available for all charges at the property
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place
    Contactless room service is available.

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks available
    Masks are required at the property
    Hand sanitiser provided
    Enhanced food service safety measures are in place
    Individually wrapped food options available for breakfast, lunch and dinner
    Reservations are required for the use of certain on-site facilities
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: WiFi (EUR 999 per 24-hour period)
    • Available in some public areas: WiFi (EUR 999 per 24-hour period)

    Parking and public transport

    • Free self parking
    • Free valet parking
    • 24-hour return airport shuttle (surcharge)
    • Return train station shuttle (surcharge) from 6:00 AM to 11:00 PM
    • Bus station shuttle (surcharge)
    • Limo/town car service

    Food and drink

    • Full breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 999 for adults and EUR 999 for children
    • 2 restaurants and 1 coffee shop/cafe
    • 2 bars/lounges
    • 24-hour room service
    • Coffee/tea in a common area

    Things to do

    • Fitness centre
    • Indoor pool
    • Spa services

    Family friendly

    • Babysitting/childcare (surcharge)
    • Children's games
    • Dry cleaning service
    • Indoor pool
    • Laundry facilities
    • Soundproofed rooms
    • Supervised childcare/activities (surcharge)

    Conveniences

    • Banquet hall
    • Lift
    • Free newspapers in reception
    • Front-desk safe
    • Gift shop/newsstand
    • Reception hall

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry-cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • English
    • French
    • German
    • Italian
    • Spanish

    Business services

    • 3 meeting rooms

    Outdoors

    • Garden
    • Terrace

    Spa

    • Facials
    • Manicures and pedicures
    • Massages
    • Massage/treatment rooms
    • Treatment room

    Accessibility

    • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Braille signage
    • In-room accessibility
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible parking
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible restaurant
    • Wheelchair accessible (may have limitations)
    • Wheelchairs available on site

    More

    • Designated smoking areas
    • Renovated entire property – July 2020

    Room amenities

    Bedroom

    • Climate control (air conditioning)
    • Linens
    • Pillow menu

    Bathroom

    • Bathrobes
    • Children's dressing gowns
    • Free toiletries
    • Hairdryer
    • Towels

    Entertainment

    • iPod dock

    Food and drink

    • Espresso maker
    • Free bottled water
    • Minibar

    More

    • Connecting rooms available
    • Desk
    • Electrical adapters/chargers
    • Free newspapers
    • In-room massage
    • Individually decorated
    • Individually furnished
    • Laptop-friendly workspace
    • Phone
    • Safe
    • Slippers
    • Soundproofing
    • Turndown service

    Policies

    Check-in

    Check-in between 3:00 PM and midnight
    Express check-in
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets are allowed for an extra charge of EUR 999 per pet, per day
    Up to 2202 lb/999 kg

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are available for EUR 132.0 per night.

    Payment types at the property

    Important information

    Optional extras

    The following fees and deposits are charged by the property at the time of service, check-in or check-out.

    • Fee for full breakfast: EUR 999 for adults and EUR 999 for children (approximately)
    • Fee for in-room wireless Internet: EUR 999 per 24-hour period (rates may vary)
    • Fee for wireless Internet in public areas: EUR 999 per 24-hour period (rates may vary)
    • Airport shuttle fee: EUR 999 per vehicle (one-way, maximum occupancy 6)
    • Pet fee: EUR 999 per pet, per day
    • Service animals are exempt from fees
    • Rollaway bed fee: EUR 132.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
    This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Only registered guests are allowed in the guestrooms
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    A car is not required for transport to and from this property

    Property is also known as

    Hotel Ritz Madrid
    Hotel Ritz
    Ritz Madrid
    Mandarin Oriental Ritz Madrid Hotel
    Mandarin Oriental Ritz Madrid Madrid
    Mandarin Oriental Ritz Madrid Hotel Madrid

    Frequently asked questions

    Does Mandarin Oriental Ritz Madrid have a pool?
    Yes, this property has an indoor pool.
    Is Mandarin Oriental Ritz Madrid pet-friendly?
    Yes, this hotel allows pets with a maximum weight of up to 999 kg per pet. There's a fee of EUR 999 per pet, per day.
    How much is parking at Mandarin Oriental Ritz Madrid?
    Self-parking and valet parking are free at this property.
    What time is check-in at Mandarin Oriental Ritz Madrid?
    Check-in is from 3:00 PM to midnight.
    What time is check-out at Mandarin Oriental Ritz Madrid?
    Checkout is at noon.
    Does Mandarin Oriental Ritz Madrid provide a shuttle to the airport?
    Yes, there's an airport shuttle. A fee of EUR 999 per vehicle applies.
    Where is Mandarin Oriental Ritz Madrid located?
    Located in Retiro, this luxury hotel is steps away from Plaza de Canovas del Castillo, Thyssen-Bornemisza National Museum and Paseo del Prado. Prado Museum and El Retiro Park are also within 10 minutes. Banco de Espana Station is 6 minutes by foot and Anton Martin Station is 10 minutes.
    4.6
    Wonderful
    535 reviews
    5 - Excellent
    385
    4 - Good
    106
    3 - Okay
    29
    2 - Poor
    7
    1 - Terrible
    8

    4.7/5

    Cleanliness

    4.7/5

    Staff & service

    0.0/5

    Amenities

    4.3/5

    Property conditions & facilities

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Terrific property which carries its elegant history well.
    Stayed 2 nights in Jan 2018

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    After 2 year remodel starting March 2018, it will be outstanding !
    Stayed 2 nights in Feb 2018

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    The best place to stay in Madrid! Great location! Concierge is perfect!
    Stayed 3 nights in Feb 2018

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 5 nights in Dec 2017

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Luxury and Hospitality in the Center of Madrid
    This is a luxury hotel with impeccable service and great room quality. The location is superb -- just a couple of blocks from the Prado Museum and very close to Thyssen. You cannot do better in Madrid, or anywhere else for that matter.
    Stayed 1 night in Dec 2017

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