4/10 Poor
Apichart
Travelled with family
10 Jul,2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
"Luxury" is only in its name.
We enjoyed our stay at their other great property in Mae Taeng before pre-covid19, but this Chiangmai location is in extremely poor condition. My family occupied three rooms. The wood floor in my room was uneven and rough. It is uncomfortable to walk on and can cause accidents or even injuries. Bathroom smells of sewage. The water pressure was terrible. There was no Wi-Fi provided aside from the lobby and the dining area. My cellular network (AIS) was also bad in the room. In-room telephone did not work. Electronic safe did not work. The air conditioner was noisy. Closet lights remained on all the time.
There are dried-up fountains ponds along the walkway from the lobby to guest rooms that gave out an odor. Perfect for mosquitos breeding. The hotel ground needs work.
The only meal available during our stay was breakfast. It was of decent quality on the first day. But the following day, fresh tangerine juice was substituted by instant juice mix.
The staff is friendly and courteous. I know that they try to do their best given the business conditions and the lack of management.
Apichart
Stayed 2 nights in Jul 2023
