Building design
Check availability

Reviews of Swissôtel Al Maqam Makkah

5 out of 5
Swissôtel Al Maqam Makkah
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah

Reviews

8.6

Excellent

Rating 10 - Excellent. 346 out of 607 reviews" "
Rating 8 - Good. 156 out of 607 reviews" "
Rating 6 - Okay. 45 out of 607 reviews" "
Rating 4 - Poor. 19 out of 607 reviews" "
Rating 2 - Terrible. 41 out of 607 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like that place it’s very easy to reach every thing
Stayed 6 nights in Apr 2024
Response from Hotel Management Team on 29 Apr,2024
Dear Ali,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

dania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Keep the good work
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 27 Apr,2024
Dear Dania,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Arsalan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 22 Apr,2024
Dear Arsalan,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah

10/10 Excellent

MUHAMMAD

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your hospitality
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on 22 Apr,2024
Dear Muhammad,May Allah accept all your good deeds. Thank you for expressing your opinion, and we are glad that our services have got your satisfaction. We look forward to serving you during your next visit.Kind regards,Swissotel Al Maqam Makkah.

8/10 Good

Tallat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Prompt service.
Stayed 5 nights in Apr 2024
Response from Hotel Management Team on 23 Apr,2024
Dear Tallat,May Allah accept all your good deeds. Thank you for expressing your opinion, and we are glad that our services have got your satisfaction. We look forward to serving you during your next visit.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Sherif A.

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Quality
Stayed 2 nights in Apr 2024
Response from Hotel Management on 18 Apr,2024
Dear Sherif,we are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

dohaonsi

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 19 Apr,2024
Dear Dohaonsi,Thank you for the ideal rating. It is our goal to provide our guests with the best service and the best atmosphere. To keep up with our latest and most exclusive offers, you can check our website. Looking forward to your next visit.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Sujan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Hotel Management on 18 Apr,2024
Dear Sujan,we are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Good

Maritz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 15 Apr,2024
Dear Maritz,Thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

4/10 Poor

Arshad

Disliked: Cleanliness, staff & service
For a Five star hotel left a lot to be desired. Decor is dated which is fine but there seemed to be a damp smell in the room. Which made the stay a little uncomfortable. However, by far the biggest peeve is the fact that we had to stand in line for nearly two hours at reception to check in!!!!
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 13 Apr,2024
Dear Arshad,Thank you for expressing your opinion. We highly value your feedback as it helps with the continuous improvement of our service. Because your satisfaction is our top priority, we will deliver your concerns regarding the room smell and check-in to the concerned department to investigate further, and you will be contacted shortly. We look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Good

sokhna khady

Travelled with group
Overall satisfied
Stayed 11 nights in Mar 2024
Response from Hotel Management Team on 11 Apr,2024
Dear Sokhna,Thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Baha’eddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good places to stay
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 11 Apr,2024
Dear Baha’eddin,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

2/10 Terrible

suleman

Stayed 8 nights in Mar 2024
Response from Hotel Management Team on 24 Apr,2024
Dear Suleman,Thank you for expressing your opinion. We highly value your feedback as it helps with the continuous improvement of our service. Because your satisfaction is our top priority, we will deliver your concerns regarding to the concerned department to investigate further. We look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Mademba

Travelled with group
Liked: Amenities
Great place. Would love stay there again.
Stayed 5 nights in Mar 2024
Response from Hotel Management Team on 1 Apr,2024
Dear Mademba,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Ahsan

Liked: Cleanliness, staff & service, property conditions & facilities
Maashallah locating and facilities were event in the busy ramadan period
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 1 Apr,2024
Dear Ahsan,Thank you for your positive feedback towards our location that directly faces the holy Kaaba and facilities. We are always honoured to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Ambreen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Feb 2024
Response from Hotel Management Team on 31 Mar,2024
Dear Ambreen,Thank you for your awesome feedback. Thrilled that you had a memorable experience and can’t wait to serve you again.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Naeem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality and price
Stayed 3 nights in Mar 2024
Response from Hotel Management on 30 Mar,2024
Dear Naeem,may Allah accept all your good deeds. Thank you for expressing your opinion, and we are glad that our services have got your satisfaction. We look forward to serving you during your next visit.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Esra

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar,2024
Dear Esra,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Mostafa

Liked: Cleanliness
2 things. I asked for king bed I got double bed. I have suhur I got charge for it.
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 28 Mar,2024
Dear Mostafa,Thank you for expressing your opinion. We highly value your feedback as it helps with the continuous improvement of our service. Because your satisfaction is our top priority, we will deliver your concerns regarding the reservation to the concerned department to investigate further, and you will be contacted shortly. We look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Naushad Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great place to be while visiting Haram. Walkable to Masjid al Haram. Room service is very prompt. Check in does take some extra time due to the rush so please plan accordingly.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 15 Mar,2024
Dear Naushad,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah.We took your comment about check-in service into immediate action, Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

2/10 Terrible

Semina, Gants hill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overrated hotel, would not stay there again! room service is terrible, plugs don’t work, the shower hot and cold are on opposite ends, concierge manager, for taxi is so rude. Don’t expect anything other than a good partial view of the KaBa through the very dirty windows! Pillows are lumpy, the duvet is a cotton sheet, the AC will make you sick! The breakfast was a massive let down, I didn’t go back after the first experience.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 12 Mar,2024
Dear Semina,we appreciate your sincere feedback. We are committed to creating a comfortable atmosphere for our guests at Swissotel Al Maqam Makkah by continuously improving our room and cleaning service to satisfy their needs. Let us assure you that we have delivered your comment to the concerned department to follow up. We are waiting to provide you with an enjoyable Swiss stay soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Saiema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff and reception were very accommodating and attentive.
Stayed 5 nights in Feb 2024
Response from Hotel Management on 11 Mar,2024
Dear Saiema,we are thankful for your sincere feedback, and we are thrilled to hear you were able to enjoy the quality of life with our Swiss Service during your stay. We will surely pass your feedback to the staff team to keep up the good work, and we are waiting to serve you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Good

Jahedul

Stayed 5 nights in Feb 2024
Response from Hotel Management Team on 31 Mar,2024
Dear Jahedul,Thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ahhh just take me back Right at the footsteps of haram Very nice hotel We got kaaba view just exceptional Can’t wait to be back again soon inshallah
Stayed 4 nights in Feb 2024
Response from Hotel Management Team on 9 Mar,2024
Dear Sarah,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honoured to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Khalid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very conveniently located next to Haram and is at a walking distance. They have separate elevators that directly leads to the street to the Haram. The hotel and itself is excellent. The Cabo view, and the Haram view are a must to get, if you can afford. The breakfast in the morning is the best part. It’s a it’s a lavish breakfast with almost 60 items, including a lot of hot items and cold items. Our upgraded rooms came complementary with an afternoon snack between 1 to 4 and a complementary tea and biscuits from 5 to 7. The rooms are pretty neat although they may be 10 years old, but they are kept in an excellent condition. The room service was excellent and on time. The check-in process is the little slow. It takes quite a bit of time due to the volume of the people checking in although it is not a dealbreaker since you just check in one time and then you’re done. The hell desk is very responsive and whatever you ask for gets done within 5 to 10 minutes you don’t have to ask again and you don’t have to wait on for the service to be provided. I would recommend anybody to stay in this hotel if you can afford and also I will stay the next time for sure.
Stayed 5 nights in Feb 2024
Response from Hotel Management Team on 8 Mar,2024
Dear Khalid,Thank you for your awesome feedback towards our location that directly faces the holy Kaaba, elevators, breakfast buffet variety, room cleanliness, and room services we are always honoured to welcome you at Swissotel Al Maqam Makkah, we took your comment about check-in into immediate action, waiting to serve you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Good

Shehu

Stayed 8 nights in Feb 2024
Response from Hotel Management Team on 26 Mar,2024
Dear Shehu,Thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

8/10 Good

mohammad adel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I reservation Kabaa viwe but unfortunately There is no viwe clear becuase the room windows not clean from outside Weast money
Response from Hotel Management on 1 Mar,2024
Dear Mohammad,we appreciate your valuable feedback. We work on creating a comforting atmosphere for our guests by continuously improving our services. Regarding your comment about the cleaning service, we have advised the concerned department to follow up. We are waiting to welcome you again soon.Best regards,Swissotel Al Maqam Makkah.

8/10 Good

khalil

It was okay
Stayed 10 nights in Feb 2024
Response from Hotel Management on 5 Mar,2024
Dear khalil,thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Hus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food
Stayed 2 nights in Feb 2024
Response from Hotel Management on 28 Feb,2024
Dear Hus,thank you for expressing your opinion about your visit. We are always working on providing you with the best service at Swissotel Al Maqam Makkah restaurant. We’re looking forward to your next visit.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Nibras

Travelled with family
Very nice location near Haram, friendly staff, good open buffet breakfast,
Stayed 3 nights in Feb 2024
Response from Hotel Management on 26 Feb,2024
Dear Nibras,Thank you for your positive feedback towards our buffet, staff service, and location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

8/10 Good

Munir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s better than Anwar Al Madinah Movenpick
Stayed 6 nights in Feb 2024
Response from Hotel Management on 26 Feb,2024
Dear Guest,thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Mirza

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 26 Feb,2024
Dear Mirza,Thank you for the ideal rating. It is our goal to provide our guests with the best service and the best atmosphere. To keep up with our latest and most exclusive offers, you can check our website. Looking forward to your next visit.Kind regards,Swissotel Al Maqam Makkah.

6/10 Okay

omar

Travelled with family
Disliked: Staff & service
It’s overrated and overpriced for what it offers.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 19 Feb,2024
Dear Omar,we appreciate your time in sharing this courteous feedback. Kindly note that room rates vary according to the room type view and the number of guests. It’s our pleasure to assist you in choosing your room next time. We are waiting to serve you soon.Best regards,Swissotel Al Maqam Makkah.

8/10 Good

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Average good
Stayed 4 nights in Feb 2024
Response from Hotel Management on 14 Feb,2024
Dear Abdul,thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

8/10 Good

Zakia

Liked: Cleanliness, amenities, property conditions & facilities
The reception staff could not find my booking then they gave me a room that smelled of smoke and not so clean. When I contacted the customer relations member, they moved me to a better room. The half boarding option was great. I would still prefer Hilton suites to this one.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 14 Feb,2024
Dear Zakia,thank you for your awesome feedback towards our services and the half board room, We are always honored to welcome you at Swissotel Al Maqam Makkah, We took your comment about the room smell into immediate action, waiting to serve you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Good

JIHAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is ideal
Stayed 2 nights in Jan 2024
Response from Hotel Management on 11 Feb,2024
Dear Jihad,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Tayeeba

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently I stayed at Swiss Al Maqam for the second time. I liked it so much that I recommended my parents to stay here for their umrah and they did. Both of the time I used Expedia to book the hotel and got the best deal. Room service was done everyday and we enjoyed the breakfast as well. One complain I have is I booked a room for three adults (my parents and younger sister), but rather than providing a room with three proper single beds, they provided a room with two single beds only, and squeezed one extra bed which was very unstable and my mom fell from that. Due to that bed there wasn't adequate place to walk or place bagggages in the room as well. Basically the hotel charged me a room for three persons BUT gave me a room for two persons while squeezing an unstable iron frame with a low quality mattress. The mattress used to slip off from the frame making is risky to sleep or sit on. I raised this concern in the reception but they were not helpful.
Stayed 3 nights in Feb 2024
Response from Hotel management on 10 Feb,2024
Dear Tayeeba,Thank you for your positive feedback towards our room services and breakfast. we took your comment about the reception and reservation into immediate action. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Mukhammadkobil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
😃
Stayed 3 nights in Jan 2024
Response from Hotel Management on 31 Jan,2024
Dear Mukhammadkobil,we are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Waleed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of Kaaba and Haram.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 30 Jan,2024
Dear Waleed,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Muzammal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hospitality with amazing staff
Stayed 6 nights in Jan 2024
Response from Hotel Management on 28 Jan,2024
Dear Muzammal,we are thankful for your sincere feedback, and we are thrilled to hear you were able to enjoy the quality of life with our Swiss Service during your stay. We will surely pass your feedback to the staff team to keep up the good work, and we are waiting to serve you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Rukhsana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel management on 24 Jan,2024
Dear Rukhsana,Thank you for the ideal rating. It is our goal to provide our guests with the best service and the best atmosphere. To keep up with our latest and most exclusive offers, you can check our website. Looking forward to your next visit.

10/10 Excellent

Gulam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience during my stay here
Stayed 2 nights in Jan 2024
Response from Hotel management on 23 Jan,2024
Dear Gulam,Thank you for the five stars rating. We strive to provide our guests with a spiritual stay in the best atmosphere, and we are thrilled that you did at Swissotel Al Maqam Makkah. For more exclusive offers, you can visit our website. We are waiting to serve you again soon.

10/10 Excellent

Farheen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, Best floor staff.
Excellent location, Best floor staff.
Stayed 5 nights in Jan 2024
Response from Hotel Management on 21 Jan,2024
Dear Farheen,thank you for sharing your experience regarding your last visit. We appreciate it. We are glad you liked our location at The Clock Towers, which overlooks the Holy Kaaba. We are waiting to serve you soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location best service
Very conveniently located. Staff is very polite and helpful. one of the best service
Stayed 6 nights in Jan 2024
Response from Hotel Management on 21 Jan,2024
Dear Imran,Thank you for your positive feedback towards our staff service and location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Alaa, Fairfax

Stayed 3 nights in Jan 2024
Response from Hotel management on 23 Jan,2024
Dear Alaa,Thank you for the ideal rating. It is our goal to provide our guests with the best service and the best atmosphere. To keep up with our latest and most exclusive offers, you can check our website. Looking forward to your next visit.

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Management on 21 Jan,2024
Dear Muhammad,thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Khairun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on 20 Jan,2024
Dear Khairun,we are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Jan 2024
Response from Hotel Management on 20 Jan,2024
Dear Mazen,we are thankful for your sincere feedback, and we are thrilled to hear you were able to enjoy the quality of life with our Swiss Service during your stay. We will surely pass your feedback to the staff team to keep up the good work, and we are waiting to serve you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Excellent

Nihal

Stayed 2 nights in Jan 2024
Response from Hotel Management on 20 Jan,2024
Dear Nihal,we are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Good

Inaam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Hotel Management on 18 Jan,2024
Dear Inaam,thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.