On the beach, beach bar
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Reviews of Silver Rock Hotel

3 out of 5
Silver Rock Hotel
Coral Rock Road, Malindi

Reviews

6.0
Rating 10 - Excellent. 3 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 4 out of 11 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abu, Columbus

Stayed 1 night in Jan 2024

4/10 Poor

daphine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property is quite nice with some level of privacy which is really amazing, great value for money!The location is very convenient,15 min drive from Malindi Airport ( depending on the roads condition ). We had some low points though ,like blackouts -very disappointing as food in the refrigerator got spoiled on two occasions!, edge reception upon checkin , irritating beach boys, and NO PRIVATE BEACH! also the air conditioning system wasnt working most times. I think its a great place if management could work on customer satisfaction and experience.
Stayed 5 nights in May 2023
Response from Kind Regards, James Manager on 22 May,2023
Thank you Daphine for staying with us and your candid and honest feedback.We regret that we didn't meet your expectations and we are going to work together as a team to improve on the pointed areas.We indeed confirm that a major electoral fault occurred on our mother board that took our technicians about 6 hours to restore, we wish we could have handled it any better. We however do have a generator for normal outages, this was just a unique case. In regards to the beach boys, we protect our customers within the hotel its however beyond our scope while outside the premises, they do not access our private beach area at the beach bar that you appear to have not been aware of.Overall, we realize and agree we may need to improve and shall work on that extensively.

2/10 Terrible

yonas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property on the outside looks ok. But the bedding, the room and the pillows are filthy dirty. The bathroom fixtures terrible. The staff are friendly with wonderful smiles. However, the manager cannot keep his word. Becarful before booking.
Stayed 4 nights in Feb 2023

8/10 Good

rana

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Big room and very close to the beach. Everything ok except lots of mosquitoes in the room so didn't have peaceful sleep.
Stayed 1 night in Jun 2022

2/10 Terrible

cesar

Stayed 2 nights in Jun 2022

2/10 Terrible

Fernando

Disliked: Cleanliness, property conditions & facilities, room comfort
False hotel description! Be aware!!
The description of the hotel is a lay. In this website it said the hotel has private beach and in sea front, also it’s saids that transfer from the airport is free. None is true and when I enquiry the manager was rude and dismissive. I’ll never stay there again. The hotel is in the second road and it’s a road between the gate and the beach. Totally misleading information
Stayed 3 nights in Dec 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not represent what is shown online. I had very bad experience in my first night and I decided to checked out in the morning I called and emailed Expedia and unfortunately I not get any response. The restaurant was under reservation and was not open, the place was dirty and not pleasant at all. It was advertised as a beech front hotel and that wasn't true. I requested refund from Expedia and never had any reply either. All in all this was very bad experience and I don't recommend to anyone. I hope that Exoedia checkout what they sell before they advertise.
Stayed 4 nights in Jul 2021

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT was å very good
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff good walking distance to the beach. The restaurant rates abit expensive. The environment cool.
Stayed 1 night in Mar 2019
Response from Mathew venchester on 6 Dec,2021
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2018

8/10 Good

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett prisvärt hotell med trevlig personal och bra service. Hotellet känns tryggt med vakter som patrullerar innanför de låsta grindarna. Gratis wi-fi erbjuds och det funkar hyfsat. Restaurangen är prisvärd med god mat och bra service. Nackdelen med hotellet är att dess privata strand inte är tillräckligt skyddad mot efterhängsna försäljare som står utanför och ropar.
Stayed 4 nights in Sep 2017
Kära Sammy, tack för din recension. Vi studerar lösningar för att undvika strandpojkarna att störa gästerna. Suggerisci una modifica