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Reviews of Hotel Mozonte

3 out of 5
Hotel Mozonte
Residencial Bolonia, PriceSmart 1.5 cuadras al norte, Managua

Reviews

7.0

Good

Rating 10 - Excellent. 228 out of 745 reviews" "
Rating 8 - Good. 183 out of 745 reviews" "
Rating 6 - Okay. 131 out of 745 reviews" "
Rating 4 - Poor. 90 out of 745 reviews" "
Rating 2 - Terrible. 113 out of 745 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luis, Orange

Liked: Cleanliness
Disliked: Amenities
Este hotel es barato pero no tienen la tecnología para hacer la reservación y las compras del bar, el desayuno no es muy bueno y el chef no tiene buena atención al cliente, las camaristas son muy amables y atentas, no tienen estacionamiento para los autos y el bar tiene música muy alta durante la noche.
Stayed 2 nights in Apr 2024

2/10 Terrible

Glenn

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Most of the staff is rude. Very rude front desk. Breakfast buffet staff would show discontent when asked to provide food items that had run out. Live events that would go on till 1200am 0100 am, however would rudely ask tenants to leave pool and lounge area at 1030. Not a stay for my next visit to Managua Nicaragua. Cleaning staff was very nice.
Stayed 1 night in Apr 2024
Response from Atención al cliente on 28 Apr,2024
Muchas gracias por sus comentarios, los tomaremos en cuenta para nuestra mejora, lamentamos los inconvenientes durante su estancia.

4/10 Poor

Glenn

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Most of the staff is rude. Very rude front desk. Breakfast buffet staff would show discontent when asked to provide food items that had run out. Live events that would go on till 1200am 0100 am, however would rudely ask tenants to leave pool and lounge area at 1030. Not a stay for my next visit to Managua Nicaragua. Cleaning staff was very nice.
Stayed 3 nights in Apr 2024
Response from Atención al cliente on 28 Apr,2024
Muchas gracias por sus comentarios, los tomaremos en cuenta para nuestra mejora, lamentamos los inconvenientes durante su estancia.

10/10 Excellent

Pedro P

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo muy bien, no tengo queja,solamente solamente el agua en la ducha muy pobre y no muy caliente.
Stayed 7 nights in Apr 2024
Response from Atención al cliente on 24 Apr,2024
Muchas gracias, tomaremos en cuenta sus comentarios para nuestra mejora.

10/10 Excellent

Emilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Atención al cliente on 17 Apr,2024
Muchas gracias por su calificación y comentarios.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood is very dangerous no parking, staff lied about date of arrival and I have proof!!
Stayed 3 nights in Apr 2024
Response from Atención al cliente on 17 Apr,2024
hola, nos podría explicar a que se refiere con que nosotros mentimos con la fecha de llegada? por favor comunicarse al mensaje interno, no comprendemos su comentario.

8/10 Good

SOFIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only is the limited parking and the tv have just 3 channels to watch
Stayed 3 nights in Mar 2024
Response from Atención al cliente on 6 Apr,2024
Thank you very much for your rating and comments, we will take them into account for our service improvement.

2/10 Terrible

Patricio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nothing like the pictures that were promoted online. The room was across the street from the pictures in a building that was old. musty, dirty, cramped and nothing like what we expected as a family. I would NEVER stay here again nor will I suggest this to anyone. The front desk attendants were also not very friendly or cared about their jobs. Very disappointed.
Stayed 1 night in Mar 2024
Response from Atención al cliente on 6 Apr,2024
Thank you very much for your rating and comments, we will take them into account for our service improvement.

6/10 Okay

Maria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Affordable room if you just need a bed, toilet, and barely working mini fridge. It was a nice pool with lights at night, but was extremely crowded when I went.The music was blasted on speakers before 9am everyday. It might've been an event or Holiday then for several days, but the previous reviews said they always played loud music then too. They closed the pool early one night because most of the crowd was done with it and they cleaned it out so I didn't get a chance to enjoy it unfortunately. The smaller one needed to be cleaned, but wasn't clean when I wanted to get in. The mini fridge was t working at first, it was really old and full of rust inside. Some staff winded up being nice and helpful. Helped me order and pay for taxi, but I was overcharged $30. It says $15 online, but was charged for $30 one way twice. No one ever replied to me about the transportation from the hotel so I was left with no choice at the airport to pay the $30 one way. The shower was hot and good pressure first two days, but last day and a half it seemed like it wasn't getting hot. I had it running to warm up but it was cold when I went to get in. Just wanted one last nice hot shower before I left to relax me since I didn't get to have a relaxing vacation with the music blasted early in the morning everydau, but the water never got hot. Bring earphones if you want to hear yourself think. They closed the bar early too because most of the people left. 20-25 minute walk to the mall..
Stayed 3 nights in Mar 2024
Response from Atención al cliente on 1 Apr,2024
Thank you very much for your rating and comments, we will take them into account for our improvement.

8/10 Good

Kenold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC didn’t work
Stayed 1 night in Mar 2024
Response from Atención al cliente on 15 Mar,2024
Hola, no tenemos información que haya reportado problemas con el aire de la habitación en la que estuvo.

8/10 Good

Derling

Liked: Cleanliness, staff & service, property conditions & facilities
Was good.
Stayed 2 nights in Mar 2024
Response from Atención al cliente on 12 Mar,2024
Thank you!!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had with this place is the music playing all the time for the pool. This is a ME problem. I like it quiet. Honestly, it was not overly loud. Stuff was great. I had a problem with my motorcycle and staff we more than willing to help me out.
Stayed 2 nights in Mar 2024
Response from Atención al cliente on 10 Mar,2024
Thank you very much for your rating and your comment, we will take it into account for our improvement, we hope your next visit is a better experience.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Atención al cliente on 1 Apr,2024
Muchas gracias, esperamos tenerle pronto por acá!!

2/10 Terrible

Ruddy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People was rude, I was sick and they treated me bad I couldn’t stay in there. They didn’t helped me with the refund it was the worst experience in my life I would never recommend to anyone to stay here
Stayed 1 night in Feb 2024
Response from Recepción on 18 Feb,2024
Lamentamos su inconveniente, como usted comprenderá usted hace uso de una plataforma de la cual acepta políticas y condiciones de uso, su reservación es no reembolsable, por tal razón no aceptamos ningún reembolso.

8/10 Good

Douglas

Stayed 1 night in Feb 2024
Response from Atención al cliente on 20 Mar,2024
Muchas gracias por su calificación, le esperamos nuevamente!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and hot water. Great food and beer . The pools were clean and nice. Great value for the budget traveler. With AC of course! room #9 my TV didnt work.
Stayed 1 night in Jan 2024
Response from Atención al cliente on 4 Feb,2024
Thank you very much, we will be waiting for you.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice not expensive and 2 swimming pools...
Stayed 1 night in Jan 2024
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, le esperamos nuevamente!

8/10 Good

Alfonso

Stayed 1 night in Jan 2024
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, le esperamos nuevamente!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, le esperamos nuevamente!

10/10 Excellent

Badra

Liked: Cleanliness
Stayed 9 nights in Jan 2024
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, le esperamos nuevamente!

2/10 Terrible

Yarelis

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
El servicio de desayuno es terrible. Estuve 2 semanas hospedada y ningun dia me sentì comoda desayunando. No es que solo sea limitado en las opciones, es que te limitan a escoger cuando pueden darte de otras opciones cuando no comes casi nada. No te hacen sentir comodo ni a gusto al desayunar. El area de la piscina limpia aunque el agua estaba fria. La limpieza buenisima y agua caliente. Solo que el trato del personal es lo que hace que uno como huesped no quiera volver.
Stayed 15 nights in Dec 2023
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por sus comentarios, los tomaremos en cuenta para nuestra mejora, una disculpa por el inconveniente.

4/10 Poor

Jorje

Disliked: Cleanliness, staff & service
Stayed 10 nights in Dec 2023
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, le esperamos nuevamente!

10/10 Excellent

Eddy jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It a real good experience I already stayed at hotel mozonte like 5 times already , so far I liked
Stayed 13 nights in Dec 2023
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, le esperamos nuevamente!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, le esperamos nuevamente!

8/10 Good

WILFREDO, CLOVIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place coning back next year for my vacation of Easter
Stayed 7 nights in Dec 2023
Response from Atención al cliente on 4 Feb,2024
Thank you, we will be waiting fo you!!

2/10 Terrible

Gaspar

Stayed 1 night in Dec 2023
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, agradeceríamos sus sugerencias para nuestra mejora.

10/10 Excellent

Leonardo, mendham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, le esperamos nuevamente.

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
stuff here and there but good experience overall
A good quality price. However I was a bit surprised at my arrival, the people behind the desk were teenagers, couldn’t hear them behind the plastic cover. The room had some initial bad conditions : water control handle of the shower was broken and the hand soap distributor was not working plus was leaking on the sink. The food was good and the next shift at the desk was much clearer and helpful. Again, good quality price ratio.
Stayed 1 night in Dec 2023

10/10 Excellent

Glenda

Liked: Amenities
Personal workers very friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The are was always clean, the cleaning team very friendly and nice. Very recommend this hotel.
Stayed 7 nights in Nov 2023

10/10 Excellent

Denis

Stayed 5 nights in Nov 2023
Response from Atención al cliente on 4 Feb,2024
Muchas gracias por su calificación, le esperamos nuevamente

2/10 Terrible

Rosiris

Stayed 5 nights in Nov 2023
Response from Atención al cliente on 4 Feb,2024
Hola Rosiris, agradeceríamos nos envíe por mensaje los problemas que hubieron durante su reservación para nuestra mejora.

4/10 Poor

Marcela

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Nov 2023
Response from Atención al cliente on 27 Nov,2023
Hola, nos gustaría saber los motivos de su calificación para nuestras mejoras

10/10 Excellent

Donna

Stayed 2 nights in Nov 2023
Response from Atención al cliente on 27 Nov,2023
Muchas gracias por su preferencia.!

6/10 Okay

carrol

Travelled with family
Disliked: Amenities
Front desk service is not properly train- they can not solve problems
Stayed 4 nights in Nov 2023
Response from Atención al cliente on 17 Nov,2023
Muchas gracias por su preferencia, estamos a la orden

2/10 Terrible

Luis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El aire acondisionado no servia el agua del baño tanpoco
Stayed 3 nights in Nov 2023
Response from Atención al cliente on 17 Nov,2023
Lamentamos los inconvenientes del porque nos calificó con ese número, tomaremos en cuenta sus comentarios para nuestra mejora.

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N. A
Stayed 1 night in Sep 2023
Response from Atención al cliente on 17 Nov,2023
Muchas gracias por su preferencia, estamos a la orden

8/10 Good

YUBIER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, security personal very helpful
Stayed 1 night in Nov 2023
Response from Atención al cliente on 17 Nov,2023
Muchas gracias por su preferencia, estamos a la orden

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smells bad
Stayed 1 night in Oct 2023
Response from Atención al cliente on 17 Nov,2023
Agradeceríamos nos envíe información de los inconvenientes del porque nos calificó con ese número, gracias.

10/10 Excellent

Joel, Miami

Stayed 1 night in Nov 2023

8/10 Good

Ennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
This hotel is good for the price but its very noisy, loud music fron early in the morning until around 9pm
Stayed 4 nights in Nov 2023
Response from Atención al cliente on 8 Nov,2023
Gracias por su calificación, tomaremos en cuenta su comentario para nuestra mejora

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Atención al cliente on 6 Nov,2023
Muchas gracias, estamos a la orden siempre!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Atención al cliente on 31 Oct,2023
Muchas gracias por su preferencia.

6/10 Okay

Omar, LOS ANGELES

Travelled with family
Liked: Cleanliness
okay place, no parking available, check in was slow, pool seems okay.
Response from Atención al cliente on 13 Oct,2023
Thank you for your comments.

6/10 Okay

Elquis

Stayed 1 night in Oct 2023
Response from Atención al cliente on 31 Oct,2023
Muchas gracias por su calificación, esperamos su próxima visita sea mucho mejor

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 5 nights in Oct 2023
Response from Atención al cliente on 10 Oct,2023
Muchas gracias Raquel, le esperamos nuevamente.

10/10 Excellent

sonia

I like this hotel. It was convenient to have it close by where I needed to be at.
Stayed 2 nights in Oct 2023
Response from Hotel Mozonte on 6 Oct,2023
Thank you so much.

4/10 Poor

Neshanne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habían cucarachas y moscas y la ducha sucia.
Stayed 1 night in Oct 2023
Response from Atención al cliente on 5 Oct,2023
Agradecemos sus comentarios, los tomaremos en cuenta para nuestra mejora

4/10 Poor

Amanda Del Socorro Garcia

Disliked: Amenities
It’s a very noisy hotel and the pool is not exclusively open for the guests as long as you spend $8 anyone can have access to it. Honestly I would never recommend this property to my friends or family members. The breakfast they serve is for a 2 year old child. Loud music starts playing around 7 am which I think is unpleasant
Stayed 14 nights in Sep 2023
Response from Atención al cliente on 5 Oct,2023
Agradecemos sus comentarios, los tomaremos en cuenta para nuestra mejora

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise
Stayed 4 nights in Sep 2023
Response from Atención al cliente on 28 Sept,2023
Muchas gracias por su calificación.