Dear guest,Thank you very much for stayed with us and shared your feedback.We are sorry about your comment. We talked with you several times about different issues during your vacation, but you never told us about your dissatisfaction. If you had shared these issues with us while you were at the hotel, we might have had a chance to send you home satisfied. We find it sad that guests only write their problems on internet sites instead of asking to solve the issues at the hotel.Your comment has been shared with the relevant people.We wish the best for you.Best regards,Leyla SAYAR

Dear Mr. Vedat,Thank you very much for stayed at our hotel and shared your comment. We wish to welcome you again at our hotels.Kind regards,Leyla SAYAR

Dear Natalia,Thank you very much for stayed with us and shared your valuable comment. We appreciate your compliment. We will be glad to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

Sehr geehrter Simon,Wir danken Ihnen für Ihren Besuch und Ihren Kommentar.Wir freuen uns darauf, Sie wieder in unseren Hotels begrüßen zu dürfen.Mit freundlichen Grüßen,Leyla SAYAR

Dear Ian,Thank you very much for stayed with us and shared your feedback. We will be glad to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

Dear Mr. Fouad,Thank you very much for stayed with us at Aishen K Club Kamelya Collection Hotel and shared your feedback. Its nice to read your pleasure. We are looking forward to see you again at our hotels.Kind regards,Leyla SAYARCRM Responsible

Dear Adam,Thank you for sharing your comments after your stay.We would like you to know that your valuable opinions are shared with our colleagues and hotel management.We will be happy to host you again on your next stay.Best regards,Alime DEVECİGuest Relation Responsible

Dear Adam,Thank you very much for stayed with us and shared your feedback. We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

Dear Mateusz,Thank you very much for stayed at Aishen K Club Hotels and shared your feedback. We will be glad to host you again at our hotels.Kind regards,Leyla SAYAR

Dear Lyad,First of all, thank you for stayed with us and shared your comment on here.We are very sorry that we could not meet your expectations, your review has been translated and forwarded to the hotel management.We hope to welcome you again in our other one hotels.Kind regardsLeyla SAYAR

Dear Akbar,Thank you for your feedback.We hope to see you again with us.Stay healthy and happy until we see you on your next holiday.Kind regards,Alime DEVECİGuest Relation Responsible

Dear Maxim,Thank you very much for stayed with us and shared your feedback.We are very sorry that we could not fully meet your expectations, your review has been translated and forwarded to the hotel management.We are very disappointed that you were not satisfied with your stay in our hotel, as our main goal is the complete satisfaction of our guests during their stay in our hotel. We wish you had read our hotel catalogue before coming to our hotel. You would have been less disappointed as it already stated that there is no lift in the buildings and the main restaurant is self-service.Regarding your food poisoning claim, we would like to inform you that all food and beverages served in our hotel are checked daily by the Quality and Food Safety departments in accordance with ISO standards. All foods are analysed in the laboratory by the independent company we have contracted. There is no non-conformity in our controls. We can also share the results with you upon your request. Thank you again for your review and we hope to welcome you again in our hotel.Sincerely,Leyla SAYAR

Dear Lozan,First of all, thank you very much for stayed with us at Aishen K Club Hotel. We are happy to read your compliments about staff. It will be big honor for us to welcome you again at our hotels.Best regards,Leyla SAYAR

Dear Rosen,Thank you very much for stayed with us and shared your feedback.We will be glad to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

Sayın Mehmet bey,Öncelikle konaklamanızda bizi tercih ettiğiniz ve puanlamanız için çok teşekkür ederiz. Sizi ve ailenizi bir kez daha otellerimizde ağırlayabilmek dileğiyle...Saygılarımızla,Leyla SAYAR

Dear Aliaksandr,Thank you very much for stayed with us and shared your great feedback. We will be happy to host you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

Dear Wesam,Thank you very much for your feedback.Best regards,Alime DEVECİGuest Relation Responsible

Dear Julia,First of all, thank you very much for taking time to write your comment on Expedia. All your suggestions and compliments has shared with relevant department managers. We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kindest regards,Leyla SAYAR

Dear Ammar,Thank you very much for your nice feedback.We are happy to learn you were satisfied with the most services provided. Such positive comments give us an inspiration for the further improvements in hospitality. We wish to welcome you again at Kamelya Collection Exclusive Hotels.Best regards,Leyla SAYAR

Dear Brian,Thank you very much for stayed at Aishen K Club Kamelya Collection. We are so happy for your feedback. We will be glad to host you again at our hotels.Kind regards,Leyla SAYAR

Dear Guest,Thank you for your rating.Your opinion is very important for us.Hope to see you and your family again.Warm regards from Kamelya Collection Exclusive Hotels.

Dear Faria,Thank you for your feedback. We couldnt understand why you rated so low. We checked our reports, you have never contacted with us about your dissatisfaction during your holiday. Guest pleasure is our first aim so we kindly ask from you to contact with us via email for this feedback to understand you better.Kind regards,Leyla SAYAR

Dear NatalyaFirst of all, thank you very much for taking time to write your detailed comment and recommending our hotel on Expedia. Its nice to learn that you thoroughly enjoyed your recent stay with us.Your feedback is helping to other travellers which is thinking visit to our hotels. We were proud to host you, and so much motivated by your review. In the nearest future we hope to welcome you again at our resort. We wish you and your family all the best.Kindest regards,Leyla SAYAR

Dear Rawisht,Thank you very much for your feedback.We will be happy to host you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

Dear Guest,Thank you for your feedback.Kind regards,Kamelya Collection Exclusive Hotel Team

Dear Omar,We would like to sincerely thank you for the feedback about your stay in our hotel.As Kamelya Collection Exclusive Hotels we pay a great importance to guest satisfaction, therefore according to quality policy we are continually improving our service. The reviews of our guests are very important for us, your comments are going to be not only evaluated but also considered in detail by our managment and we are going to enhance our efforts with the subjects you mentioned. We would like to inform you that our staff constantly receives ongoing training in order to improve the quality of our services.Although you have stated, that you wouldn’t visit our hotel again we really want you to know that we would be very happy if we have the possibility to welcome you back again. We would like to ensure you that this time we are going to do our best to leave a great impression about your holiday. Thank you once again for your nice compliments about our hotel in general.Best regards,Kamelya Collection Exclusive Hotels Team

Dear Teresa,it is a pleasure for us to read, that you were very statisfied with your holiday in our hotel.Thank you very much for this very good rating.Kind regards

Dear Omar,thank you very much for your 10 points rating.We hope to welcome you again in our Hotel.Kind regards

Dear Badr,thank you so much for your rating.It is a pleasure to read, that you were 100% statisfied with your stay in our hotel.We hope to welcome you again as soon as possible.Kind regards

Dear Aziz,First of all thank you for choosing Kamelya Collection Exclusive Hotels for your holiday.We are sorry that we could not meet your expectations in general, but the safety and satisfaction of our guests is always very important to us. We would like to point out that after you reported your concern about the snake to us, your room was checked by the Night Manager and other employees, but no snake or any reptile was found. We are not sure if you reporting an ant problem or dissatisfaction with the cleaning, but we would do our best to resolve it. We offer our guests many different kinds of food in our main restaurant buffets, we are saddened to know that any of them may not suit your taste, but it is worth mentioning again; if you had returned to us about this situation during your stay, we would do our best to please you. We wish you all the best.Best regards,”

Dear Omar, thank you very much Kind regards

Dear Ehsan, First of all, thank you for your feedback. We would like to know that we are doing our best to ensure guest satisfaction, which is our priority, but we are disappointed that we have not been able to provide these standards for you. Although not very common, sometimes there are bags in the aisles at busy times. Our employees receive regular training on this subject and warnings are made. The drinks we offer in our hotel are original branded. Unfortunately, we could not understand which drink you are talking about. If you give us the opportunity to host you again, we would like you to know that we will do our best for your satisfaction. Best regards, Alime DEVECİ Guest Relation Officer

Merhaba Hayri Bey, tesisimizde konakladığınız ve otelimize 5 puan verdiğiniz için çok teşekkür ederiz. Tekrar görüşmek dileğiyle

Dear Jöesaar, thank you very much for the 10 points. Kind regards

Dear Abdullah, thank you for the feedback. We are sorry that the issue with the toilet could not be resolved. Should you have a problem the next time, the guest relations will be happy to help you. We hope to welcome you again as soon as possible. Kind regards

Dear Keree, thank you very much for the 10 points. Kind regards

Dear Sophia, thak you for your pointing. Kind regards

Dear Anonymous, thank you for your comment and the 5 points. We hope to see you again as soon as possible in our hotel. Kind regards

Dear guest, thank you for your comment here on Expedia and thank you for your understanding regarding the defective air conditioning. We are pleased that you enjoyed your stay in our hotel and hope to see you again soon. Kind regards

Dear Ahmed, thank you for the comment. But we can not find in our system a record with your name, so we couldn't check what the problem was with your room reservation. Thank you ver much for the 8 points rating. Kind regards

Dear guest, Thanks for your feedback. We feel sorry about your dissatisfaction. It is very important for us to know where something went wrong that dissatisfied you and we would like to improve it but without any information unfortunately this is not possible. We wish you a nice day and hope for a second change or at least any information from you. Kind regards, Ramona ŞENOL

Dear Imdadul, First of all, thank you very much for preferring to Kamelya Collection Exclusive Hotels on your holiday and sharing your feedback with us. It was a big honor to host you at our resort. We are looking forward to see you ang your family again in the near soon. Kind regards, Leyla SAYAR

Dear Ninoslav, Firstly, let me thank you for preferred Kamelya Collection Exclusive Hotels on your holiday. We are happy to learn your satisfaction with hotel. We hope to welcome you again at our Hotels. Best regards, Leyla SAYAR Kamelya Collection Exclusive Hotels

Dear guest, Thank you very much for your feedback! Wish to welcome you again at our hotels. Have a nice days. Kind regards, Leyla SAYAR Kamelya Collection Exclusive Hotels

Dear Fadi, Thank you very much for your feedback. Its nice to hear that you have enjoyed with us. Wish to host you and your family again at our hotels. Best regards, Leyla SAYAR Kamelya Collection Exclusive Hotels

Dear Ms/Mr Sejaan, First of all, thank you for choosing our hotel on holiday. We are very sorry that we were not able to fully meet your expectations, we shared your feedback with related departmant. Thank you for your feedback , and hope to host you again at our hotel in the near future. Best regards, Leyla SAYAR Guest Relations Responsible