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Renaissance Johor Bahru Hotel

Photo gallery for Renaissance Johor Bahru Hotel

Exterior
Outdoor pool, open 6:30 AM to 9:00 PM, pool loungers
Room, 2 Single Beds, Non Smoking, Bay View | Minibar, in-room safe, desk, iron/ironing board
Room, 1 King Bed, Non Smoking, Pool View | Minibar, in-room safe, desk, iron/ironing board
Executive Suite, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, iron/ironing board

Overview of Renaissance Johor Bahru Hotel

Renaissance Johor Bahru Hotel

4.5 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Masai, Johor, 81750

Guests rated this location 7.4/10 - Good

Explore the area

  • Popular LocationIstana Pasir Pelangi6 min drive
  • Popular LocationJohor Bahru Ferry Terminal8 min drive
  • Popular LocationThe Mall11 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)25 min drive

Room options

About this area

Masai

Renaissance Johor Bahru Hotel is located in Bandar Baru Permas Jaya, a neighbourhood in Masai, and is in the suburbs and on the boardwalk. The Mall and KSL City Mall are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Austin Heights Water & Adventure Park and Singapore Zoo. Looking to enjoy an event or a game while in town? See what's happening at Tan Sri Hassan Yunus Stadium or Johor Circuit. Make sure you don't miss outdoor adventures like rock climbing and hiking/biking trails, or hop on a bike for hire nearby and take a self-guided tour around Masai.
Visit our Masai travel guideOpens in a new window
Map

What's nearby

  • Istana Pasir Pelangi - 6 min drive
  • Plaza Pelangi - 7 min drive
  • Johor Bahru Ferry Terminal - 8 min drive
  • The Mall - 11 min drive
  • Sembawang Park - 40 min drive

Getting around

  • Kranji Station - 12 min drive
  • JB Sentral - 14 min drive
  • Senai International Airport (JHB) - 25 min drive

Restaurants

  • Restoran Sing 阿胜乐乐 - 4 min walk
  • Kedai Makanan & Minuman BR 新国花美食中心 - 4 min walk
  • Seoul Bbq - 4 min walk
  • Nasi Bajet Permas - 4 min walk
  • Executive Club Lounge - 1 min walk

About this property

Renaissance Johor Bahru Hotel

4.5-star luxury hotel located in Bandar Baru Permas Jaya
Located close to The Mall, Renaissance Johor Bahru Hotel provides a corner/local shop, a terrace and a cafe. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature international cuisine and more. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sunloungers
  • Continental breakfast (surcharge), valet parking (surcharge) and express check-out
  • A front desk safe, smoke-free property and a banquet hall
  • Wedding services, multilingual staff and barbecues
  • Guest reviews give good marks for the breakfast, helpful staff and overall condition
Room features
All 345 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes. Guests reviews give good marks for the spacious rooms at the property.
Extra amenities include:
  • Bathrooms with designer toiletries and showers
  • 40-inch LCD TVs with cable channels
  • Mini fridges, coffee/tea makers and daily housekeeping

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 5 per day)
  • Valet parking on site (MYR 90 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 68.00 for adults and MYR 34.00 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Cafe BLD
  • Wan Li
  • Chocolate Cake Company

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Corner/local shop
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (19493 square feet)
  • Meeting rooms - 12

Outdoors

  • BBQ grill(s)
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Roll-in shower
  • Transfer shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV/satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini fridge
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MYR 68.00 for adults and from MYR 34.00 for children
  • Self-parking fee: MYR 5 per day
  • Valet parking fee: MYR 90 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:30 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Renaissance Johor Bahru
Johor Renaissance
Renaissance Hotel Johor Bahru
Renaissance Johor
Renaissance Johor Bahru
Renaissance Johor Bahru Hotel
Renaissance Johor Bahru Hotel Masai
Renaissance Johor Bahru Masai
Renaissance Johor Bahru Hotel Hotel
Renaissance Johor Bahru Hotel Masai
Renaissance Johor Bahru Hotel Hotel Masai

Frequently asked questions

Does Renaissance Johor Bahru Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:30 AM to 9:00 PM.

How much does it cost to stay at ?

As of 29 Mar,2023, prices found for a 1-night stay for 2 adults at on 25 Apr,2023 start from S$111.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Renaissance Johor Bahru Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Renaissance Johor Bahru Hotel?

Self-parking is available for MYR 5 per day. Valet parking is available for MYR 90 per day.

What time is check-in at Renaissance Johor Bahru Hotel?

Check-in is from 3 PM - midnight.

What time is check-out at Renaissance Johor Bahru Hotel?

Checkout is at noon.

Where is Renaissance Johor Bahru Hotel located?

Located in Bandar Baru Permas Jaya, this luxury hotel is within 6 mi (10 km) of The Mall, KSL City Mall and Komtar JBCC. Johor Bahru City Square and AEON Tebrau City are also within 9 mi (15 km).

Can I cancel my reservation for free at Renaissance Johor Bahru Hotel and receive a full refund?

Yes, Renaissance Johor Bahru Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Renaissance Johor Bahru Hotel cancellation policy on our site for more details about any exclusions or requirements.

Renaissance Johor Bahru Hotel Reviews

Renaissance Johor Bahru Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 459 out of 847 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 305 out of 847 reviews" "
" "8 - Good 36%
Rating 6 - Okay. 57 out of 847 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 19 out of 847 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 7 out of 847 reviews" "
" "2 - Terrible 1%

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.7/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vera Sin Yie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good welcome by all the staff. Fast check in and the room is very good. Good experience and highly recommended. A lot food and massages options nearby
Stayed 1 night in Mar 2023

10/10 Excellent

Yen Ru

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location. Convenient.
Stayed 3 nights in Feb 2023

10/10 Excellent

Dinesh Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby smells so good when u enter...this was my first time going to this hotel....but it was such a great stay and service provided by the hotel
Stayed 2 nights in Feb 2023

4/10 Poor

kohkila

Liked: Cleanliness
Disliked: Staff & service
The stay was for one night, and the check-in was alright. The room is average in my opinion. Basic amenities and facilitates. The lunch buffet spread was below average with some very blanddishes. The hot coffee was so diluted, even the milk couldn't recognise it!The staff at the restaurant were very attentive however. Moving past that, the real disaster came during the In-Room dining order for dinner. Ordered a simple burger with a Cesar salad. The meat patty was entirely raw in the middle, dry and hard on the outside. The salad didn't have any side dressing, it had to be asked for specially. After a few failed attempts of trying to call the service number, I decided to leave the prodded meal outside the door. The following day, I tried to call the service number so many times and the calls were never answered. I had tried calling the hotel main line through my mobile phone, and no answer. After a ridiculous number of tries, the call was answered, I ordered a simple breakfast of eggs and sausages. They announced that it would take 45 minutes! I told them that it would be cutting close to check out, to which I received no response. The breakfast finally comes up with a ghastly set of eggs. With not much time to spare, I tried to ask for a delayed check out, and I was given 30 minutes extra. Upon checking out, I asked for the manager and told him of the nasty experience, to which he apologised and that was that! Dinner was a healthy violation, and breakfast was poor management
Stayed 1 night in Jan 2023

10/10 Excellent

Fazlinah Abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice breakfast buffet
Stayed 1 night in Jan 2023

10/10 Excellent

Bin Jantan

Stayed 1 night in Jan 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly Very Good
Friendly and helpful service from front desk and concierge. Free wifi and parking was appreciated. Gym had a good range of equipment and weights. Buffet breakfast was fairly good. Compared to some international hotels, not so updated e.g. no usb wall charging plugs, bluetooth speaker to stream music. Quite a lot of eating options within walking distance from hotel including Old Street food. Short drive from Mid Valley Mall which currently is one of the best in JB IMHO. Had difficulty getting mobile network signal in hotel carpark/vicinity which made it difficult to use google maps to get direction to where we wanted to go.
Stayed 2 nights in Dec 2022

10/10 Excellent

Itoshi

Stayed 1 night in Dec 2022

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022