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Overview of Swan Garden Hotel

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Desk, free WiFi
Desk, free WiFi
Desk, free WiFi
Desk, free WiFi

Swan Garden Hotel

3 out of 5

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationKite Museum5 min drive
    Popular LocationJohor Circuit6 min drive
    Popular LocationSembawang Park26 min drive
    AirportJohor Bahru (JHB-Senai Intl.)41 min drive

Choose dates to view prices

Standard Double Room, Shared Bathroom

5/5 guest room rating
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

Family Suite, 3 Bedrooms

  • 54 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

Deluxe Double Room, 1 Double Bed

No guest room rating
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

Superior Twin Room, 2 Single Beds, Ensuite, City View

No guest room rating
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

About this area

Masai

Located in Masai, Swan Garden Hotel is in the city centre. KSL City Mall and Johor Bahru City Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Austin Heights Water & Adventure Park. Looking to enjoy an event or a game while in town? See what's happening at Singapore Turf Club or Johor Circuit.
Visit our Masai travel guideOpens in a new window
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Map
Popular Location

What's nearby

  • Kite Museum - 5 min drive
  • Johor Circuit - 6 min drive
  • Sree Maha Mariamman Temple - 25 min drive
  • Sembawang Park - 26 min drive
  • Marina Country Club Singapore - 32 min drive

Getting around

  • JB Sentral - 15 min drive
  • Khatib Station - 24 min drive
  • Senai International Airport (JHB) - 37 min drive

Restaurants

  • Where to eat
  • T.House Bistro & Cafe – Bistro offering Malaysian cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Palomino Sky Bar – Open for happy hour.

About this property

Swan Garden Hotel

3-star hotel with 2 restaurants and bar/lounge
This hotel features 2 restaurants, a bar/lounge and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, conference space and laundry facilities. All 103 rooms offer complimentary wireless Internet access, flat-screen TVs with satellite channels, and free bottled water. Other amenities available to guests include showers, desks and free toiletries.
Swan Garden Hotel offers 103 forms of accommodation with complimentary bottles of water and free toiletries. 32-inch Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 2 restaurants
  • 1 bar

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Malay

Business services

  • 3 meeting rooms
  • Conference centre (5640 square feet of space)

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Desk

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 48.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: MYR 48.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Swan Garden Hotel Masai
Swan Garden Hotel
Swan Garden Masai
Swan Garden
Swan Garden Hotel Hotel
Swan Garden Hotel Masai
Swan Garden Hotel Hotel Masai

Frequently asked questions

Can I cancel my reservation for free at Swan Garden Hotel and receive a full refund?
Yes, Swan Garden Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Swan Garden Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Swan Garden Hotel?
As of 16 Apr,2021, prices found for a 1-night stay for 2 adults at Swan Garden Hotel on 17 Apr,2021 start from SG$25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Swan Garden Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Swan Garden Hotel?
Self-parking is free at this property.
What time is check-in at Swan Garden Hotel?
Check-in begins at 2 PM.
What time is check-out at Swan Garden Hotel?
Checkout is at noon.
Where is Swan Garden Hotel located?
Located in the heart of Masai, this hotel is within 9 miles (15 km) of Kite Museum, AEON Tebrau City and Hospital Sultan Ismail. Johor Circuit and Tanjung Puteri Golf Resort are also within 9 miles (15 km).

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 4 out of 23 reviews
5 - Excellent 17%
Rating 4 - Good. 11 out of 23 reviews
4 - Good 48%
Rating 3 - Okay. 4 out of 23 reviews
3 - Okay 17%
Rating 2 - Poor. 3 out of 23 reviews
2 - Poor 13%
Rating 1 - Terrible. 1 out of 23 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.8/5

Staff & service

3.7/5

Amenities

3.4/5

Property conditions & facilities
Write a review

4/5 Good

Stayed 1 night in Feb 2021

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are restaurants, pharmacy nearby the hotel - very convenient
Stayed 1 night in Feb 2021

4/5 Good

Stayed 2 nights in Feb 2021

3/5 Okay

Stayed 12 nights in Sep 2020

2/5 Poor

booked the toilet is too dirty and not well maintained.
Stayed 2 nights in Aug 2020

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