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Reviews of Hampton by Hilton Manchester Northern Quarter

3.5 out of 5
Hampton by Hilton Manchester Northern Quarter
41 Rochdale Road, Manchester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 362 out of 664 reviews" "
Rating 8 - Good. 190 out of 664 reviews" "
Rating 6 - Okay. 49 out of 664 reviews" "
Rating 4 - Poor. 30 out of 664 reviews" "
Rating 2 - Terrible. 33 out of 664 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to town centre and trams.
Stayed 2 nights in Apr 2024
Response from HBH Manchester Team on 16 Apr,2024
Thank you for your feedback.

8/10 Good

Vivienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well presented and clean. The welcome was good and the breakfast I thought was very good (vegan ans vegetarian sausages for example). All round good option particularly if in Northern end of town.
Stayed 1 night in Apr 2024
Response from HBH Manchester Team on 15 Apr,2024
Thank you for your feedback.

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HBH Manchester Team on 15 Apr,2024
Thank you for your feedback.

8/10 Good

Debra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Walking distance to ao was good didnt like the breakfast
Stayed 1 night in Apr 2024
Response from HBH Manchester Team on 8 Apr,2024
Thank you for your feedback.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel easy walking to soccer museum and city stadium
Stayed 4 nights in Mar 2024
Response from HBH Manchester Team on 4 Apr,2024
Thank you for your feedback.

8/10 Good

Linda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 2 nights in Mar 2024
Response from HBH Manchester Team on 4 Apr,2024
Thank you for your feedback.

8/10 Good

Claire Louise

Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 15 Apr,2024
Thank you for your feedback.

8/10 Good

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel clean,modern and spacious. The only thing that lets it down is the breakfast (poor quality undercooked meat). Very busy at breakfast time so maybe they are rushing to replace the trays of food. Great price though without the breakfast.
Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 25 Mar,2024
Thank you for your feedback.

8/10 Good

Enid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 25 Mar,2024
Thank you for your feedback.

6/10 Okay

Lucie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 25 Mar,2024
Thank you for your feedback.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Quiet, modern, well designed. Restful
Stayed 2 nights in Mar 2024
Response from HBH Manchester Team on 21 Mar,2024
Thank you for your feedback.

8/10 Good

callum

Stayed 1 night in Jan 2024
Response from HBH Manchester Team on 8 Apr,2024
Thank you for your feedback.

10/10 Excellent

Jodie

Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 8 Apr,2024
Thank you for your feedback.

10/10 Excellent

Rachel, Staveley

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely little hotel, close to The Arena and Victoria station, where you could get the free bus to Piccadilly station and the centre of town. The room was clean and had everything we needed with modern facilities. Breakfast was included, which made it good value for money. We will definitely return for any more concerts in the area.
Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 18 Mar,2024
Thank you for your feedback.

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HBH Manchester Team on 15 Mar,2024
Dear James,Thank you for your feedback.

10/10 Excellent

Amandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 13 Mar,2024
Thank you for your feedback.

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice free breakfast was good air con in room was in error state so a little too warm
Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 11 Mar,2024
Thank you for your feedback.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 12 Mar,2024
Hi Glenn,Thank you for your feedback.

10/10 Excellent

Sue

Travelled with group
Excellent property - lovely and clean - wonderful rooms
Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 11 Mar,2024
Thank you for your feedback.

8/10 Good

Anwar

Travelled with partner
Liked: Amenities
Clean ,close to the centre and nice breakfast.
Stayed 2 nights in Dec 2023
Response from HBH Manchester Team on 11 Mar,2024
Thank you for your feedback.

10/10 Excellent

Isru

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had enjoyable stay.
Stayed 1 night in Feb 2024
Response from HBH Manchester Team on 11 Mar,2024
Thank you for your feedback.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent little stay at this lovely hotel. The staff were so hey and friendly, our room was spotless and so comfortable, nice and quiet too. Breakfast was very nice and a 12 o’clock checkout. PERFECT!
Stayed 1 night in Mar 2024
Response from HBH Manchester Team on 11 Mar,2024
Thank you for your feedback.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed
Stayed 2 nights in Feb 2024
Response from HBH Manchester Team on 29 Feb,2024
Thank you for you feedback.

10/10 Excellent

Olufemi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Arrived earlier than planned, but was checked in without fuss. Decent breakfast as well. Will stay there again anytime I'm in Manchester.
Stayed 1 night in Feb 2024
Response from HBH Manchester Team on 28 Feb,2024
Thank you for your feedback.

8/10 Good

Janice

Very clean and comfortable room. Nice breakfast. Very central for the northern quarter
Stayed 1 night in Feb 2024
Response from HBH Manchester Team on 26 Feb,2024
Thank you for your feedback.

4/10 Poor

Justin

Travelled with partner
Disliked: Staff & service
£25 parking fee for 1 night to use secure parking which would recommend due to the area Hilton would have been my go to in Manchester especially when working away not anymore !
Stayed 1 night in Feb 2024
Response from HBH Manchester Team on 14 Feb,2024
Thank you for your feedback.

6/10 Okay

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible breakfast
Stayed 1 night in Feb 2024
Response from HBH Manchester Team on 12 Feb,2024
Thank you for your feedback.

10/10 Excellent

Medine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from HBH Manchester Team on 8 Feb,2024
Thank you for your feedback.

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, just wasn't entirely happy where I needed to leave my car.
Response from HBH Manchester Team on 6 Feb,2024
Thank you for you feedback.

2/10 Terrible

Amanda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible disappointing service
Terrible customer service, had no clue what was going on. Messed up the booking, promised parking but there was none. Promised dinner service but only breakfast. Had to stay somewhere else - as a disabled guest I had no option. Refused to give me a refund.
Stayed 1 night in Jan 2024
Response from hannah on 3 Feb,2024
Dear Amanda,I am very sorry for any issues creating from the hotel, I would really love to discuss this further to understand what exactly happened. We do offer a 24 hour food offering so would particularly like to understand your comments about this.We strive to accommodate to every guests that stat with us.Please do contact me at the hotel and hopefully we can resolve the matterKind Regards,Hannah WaltersDirector of Operations

10/10 Excellent

carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for Depeche Mode concert
Stayed 1 night in Jan 2024
Response from hannah on 3 Feb,2024
Dear Carl,Thank you for your 10 out of 10 reviewKind RegardsHampton by Hilton Manchester Team

10/10 Excellent

Stuart

Stayed 1 night in Jan 2024
Response from hannah on 3 Feb,2024
Dear Stuart,Thank you for your 10 out of 10 reviewKind RegardsHampton by Hilton Manchester Team

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and informative. If you arrive after 1600 you can park on the street parking and not have to move till 1000 the next morning with no charge. The rooms are modern clean and have all the latest ammenities. I was pleased to see the room had a decent sized TV. Breakfast is a buffet and everything was excellent quality. We could not have asked for better. Great value for money.
Stayed 1 night in Jan 2024
Response from hannah on 3 Feb,2024
Dear Ross,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff welcoming and informative. Providing excellent service and hospitality is our top priority, and it's rewarding to know that we met your expectations in this regard.We're delighted that you found our room amenities up to date and clean, and that you enjoyed the convenience of the street parking arrangement. It's great to know that you found our breakfast buffet to be of excellent quality - we strive to offer a variety of delicious options to satisfy our guests' tastes.Your kind words about our accommodations and services truly mean a lot to us. We are committed to providing great value for money and ensuring that our guests have a comfortable and enjoyable stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back on your next visit!Warm regards,Hannah WaltersDirector of Operations

10/10 Excellent

Jeannette

Travelled with partner
Great hotel not much around that area
Stayed 1 night in Jan 2024
Response from hannah on 3 Feb,2024
Dear JeannetteThank you for your 5 out of 5 review Kind RegardsHampton by Hilton Manchester Team

8/10 Good

Derek

It’s pretty noisy by 5:00 am
Stayed 1 night in Jan 2024
Response from hannah on 3 Feb,2024
Dear Derek,I am very sorry to hear you were disturbed in the early morning. I am hoping this was an isolated incident as there should be noise disturbance at this time usuallyWe hope we get the chance to welcome you back againKind RegardsHannah WaltersDirector of Operations

4/10 Poor

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Not great gave me bottom floor and sounded like someone was knocking all night but it was the drains and the reception
Stayed 1 night in Jan 2024
Response from hannah on 3 Feb,2024
Dear Keith,I am very sorry to the room did not meet your expectations. We will definitely look into the matter as this is not a normal occurrence and hopefully we can resolve the noise issue so it doesn't happen again in the futureKind RegardsHannah WaltersDirector of Operations

10/10 Excellent

Nicola

Stayed 1 night in Jan 2024
Response from hannah on 3 Feb,2024
Dear NicolaThank you for your 10 out of 10 review Kind RegardsHampton by Hilton Manchester Team

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel, only criticism i would have is the layout of the breakfast facilities. The drink and the food areas are combined and it seems to cause a lot of unnecessary queueing.
Stayed 1 night in Jan 2024
Response from hannah on 2 Feb,2024
Dear Amy,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you found your overall experience enjoyable.We appreciate your constructive criticism regarding the layout of our breakfast facilities. Your feedback is invaluable to us as we continuously strive to enhance the experience of our guests. .Rest assured, we will carefully evaluate your comments and explore options to improve the layout and flow of our breakfast facilities to better accommodate our guests' needs and enhance their experience.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying stay.Warm regards,Hannah WaltersDirector of Operations

6/10 Okay

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from hannah on 2 Feb,2024
Dear Matt,Thank you for taking time to review you stay.If would like to provide further feedback as to how we can make your stay better please do contact usKind RegardsHampton by Hilton Manchester Team

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from hannah on 2 Feb,2024
Dear Erika,Thank you for your 10 out of 10 review, we are thrilled to hear you had such an enjoyable stayKind RegardsHampton by Hilton Manchester Team

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from hannah on 2 Feb,2024
Dear Neil,Thank you for your 5 out of 5 review, we are thrilled to hear you had such an enjoyable stayKind RegardsHampton by Hilton Manchester Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from hannah on 2 Feb,2024
Thank you for your 10 out of 10 review, we are thrilled to hear you had such an enjoyable stayKind RegardsHampton by Hilton Manchester Team

8/10 Good

Keren

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from hannah on 2 Feb,2024
Thank you for taking time to review your stay with usKind RegardsHampton by Hilton Manchester Team

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from hannah on 2 Feb,2024
Dear Emma,Thank you for taking the time to review your stay with us, we are glad to see you had an enjoyable stayKind RegardsHampton by Hilton Manchester Team

8/10 Good

Derek

Liked: Cleanliness, staff & service
Room was nice and well decorated but one of the pillows was very dirty ( full of dirty mark ) .
Stayed 1 night in Jan 2024
Response from hannah on 2 Feb,2024
Dear Derek,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the room nice and well-decorated. Your satisfaction is important to us, and we apologise for any inconvenience caused by the dirty pillow you encountered during your stay.Please rest assured that we take cleanliness and hygiene very seriously, and we have addressed this issue with our housekeeping team to ensure that such oversights are not repeated in the future. We appreciate your bringing this matter to our attention so that we can continue to improve our services.We hope that despite this issue, you were able to enjoy your overall experience with us. Should your travels bring you back to our area, we would love the opportunity to welcome you again and provide you with a flawless stay.Thank you for choosing us, and we look forward to the possibility of serving you again in the future.Warm regards,Hannah WaltersDirector of Operations

10/10 Excellent

Sarah Harley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Newish hotel, modern and ultra warm and cosy. Breakfast all you could want in a spacious dining area.Quiet and well worth the money
Stayed 1 night in Jan 2024
Response from HBH Manchester Team on 16 Jan,2024
Thank you for your feedback.

10/10 Excellent

sumer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from HBH Manchester Team on 16 Jan,2024
Thank you for your feedback.

8/10 Good

Daphne

Travelled with family
Stayed 1 night in Jan 2024
Response from HBH Manchester Team on 15 Jan,2024
Thank you for your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HBH Manchester Team on 15 Jan,2024
Thank you for your feedback.

10/10 Excellent

CHRISTOPHER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great return visit
Returning to Hampton by Hilton, Manchester based on an excellent stay in April. My experience staying in other Hamptons has been really good and they remain a consistent and solid choice for a decent stay and great breakfast. On this visit I noticed the addition of the robot (Diane 2) at breakfast which helps with clearing tables. This is MUCH better than the big washing up trolley that was there last time. Also another mention to Diane who works at Breakfast - she is so friendly, warm and helpful without being intrusive or over the top. It was lovely to see her again! Only down side is the very low tog (thin) duvet. Also the sink in my bathroom could have done with unblocking due to how slowly it drained - room 508. Overall great stay! I look forward to coming again. Thank you
Stayed 3 nights in Jan 2024
Response from HBH Manchester Team on 15 Jan,2024
Thank you for your feedback.