Ratings based on 4,324 verified reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 29 Dec 2019
by a verified traveller
Posted 29 Dec 2019
by a verified traveller
Posted 28 Dec 2019
Very rude staff
No manners on how to talk with guests
Very disappointed
Never coming back
Comment from Hotel Management
28 Dec 2019 by Debra, Hotel Management
We greatly appreciate your feedback and do apologized. We will be addressing the issue with our staff so we can provide the best service to our guest.
by a verified traveller
Posted 28 Dec 2019
We booked this hotel for 6 nights during the week of Christmas. Once we arrived at the hotel, we weren't sure that we were in the right place because of how sketchy the entrance looked. There is virtually no signs or a large lobby like we are used to. It was just two small doors, that had the logo on them, one of which was broken. The lobby itself was tiny and you could tell it was a very old building and not well maintained. We booked a Premium King Room, expecting a large & spacious premium room but that is not at all what we got. The "premium" room that we were put in was extremely small with literally just enough space for the king bed and nothing more, not even a mini fridge. The furniture was old, the carpet had stains on it, the shower looked like a public shower, and the heater was extremely loud and inconsistent. We immediately complained and tried to get to a different room. We moved 2 more times hoping to get a better room but eventually realizing that every room had the same issues, they were all tiny, old, dirty and had issues with the thermostats/heating and had the same low level of cleanliness as our original room. There was also no room service and the breakfast was extremely overpriced with a very small selection of food I've ever seen. The only positive thing about this hotel was the service, specifically the service Tony provided. He was very helpful and understanding and did everything in his power to make our stay more pleasant. Very poor experience.
Comment from Hotel Management
28 Dec 2019 by Radisson, Hotel Management
Thank you for your feedback. We are sorry to hear the hotel was not to your liking. Our team will be sure to utilize your feedback in the future.
Please have a wonderful day
by a verified traveller from north carolina
Posted 28 Dec 2019
comfortable bed, good location, friendly staff, early checkin
Comment from Hotel Management
28 Dec 2019 by Radisson, Hotel Management
Thank you for your feedback! We are glad you enjoyed and your stay. Our team hopes to welcome you again soon.
Have a great weekend
by a verified traveller from Orlando
Posted 27 Dec 2019
The hotel was so convenient to Rockefeller Center. Just around the corner from the Christmas tree and NBC studios.
Comment from Hotel Management
28 Dec 2019 by Radisson, Hotel Management
Santiago,
Thank you for your feedback. Our team is happy you enjoyed your stay and we hope to welcome you again soon.
Have a great weekend!
by a verified traveller from Miami
Posted 27 Dec 2019
The location was perfect, especially if visiting during Christmas. Just a one minute walk to Rockefeller, 5 minute walk to Saks and fifth avenue and 10 minute walk to the Plaza and Central Park. The staff was very friendly and helpful mans held our luggage on the last day and helped get us a car to the airport. My only disappointment is there is no bar/lounge at this hotel as advertised on Expedia. They do have a terrace restaurant but it’s only for breakfast.
Comment from Hotel Management
27 Dec 2019 by Radisson, Hotel Management
Alexandra,
Thank you for taking the time to provide us with you feedback. We are glad you enjoyed your stay and do hope to welcome you again soon.
Have a pleasant day
by a verified traveller
Posted 27 Dec 2019
Great little rooms in the center of all the attractions. Other reviews complain about the noise but it’s New York City. There is noise everywhere. Would recommend!
Comment from Hotel Management
27 Dec 2019 by Radisson, Hotel Management
Hugo,
Thank you kindly for taking the time to provide us your feedback. Our to team is glad to know your stay was pleasant.
We do hope to welcome you again soon.
by a verified traveller
Posted 26 Dec 2019
Comment from Hotel Management
26 Dec 2019 by Radisson, Hotel Management
Thank you for taking the time to give us your feedback! We are happy to know your stay was pleasant and we do hope to welcome you again soon.
Have a great day
by a verified traveller
Posted 25 Dec 2019
Great location. Perfect for seeing all the sights. Just a few steps from Rockefeller Center and Radio City. Even St. Patrick’s was only a minute walk away.
Clean and safe location. Staff was very friendly and helpful.
Comment from Hotel Management
25 Dec 2019 by Front Office, Hotel Management
Thank you for taking the time to review our property. We are delighted that your stay was to your satisfaction. Have a wonderful day and thank you for choosing the Radisson at Midtown 5th Avenue
