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Reviews of One Palm Tree Apartments

3 out of 5
One Palm Tree Apartments
Newport Boulevard, Pasay

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 4 out of 29 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoy my stay here I will be coming back here when I come back to the Philippines I will stay here again the staff is very friendly
Stayed 1 night in May 2024

8/10 Good

Abigail

Travelled with family
Liked: Property conditions & facilities
I've notivced that they don't change the linen only the towels, it must be days or weeks who knows when they change the bed linen.
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Liked: Amenities
Love this place. Ensure u print off reservation. Me being from america, i had issues pulling stuff on my mobile when i was there.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Lei on 3 Jul,2023
Thank you for staying with us

6/10 Okay

yoshitaka

Travelled with family, Business traveller
良い
Stayed 1 night in Mar 2023

8/10 Good

Jesse, Leonardtown

Liked: Cleanliness, amenities, property conditions & facilities
The property is great, the room was nice, however POLICY made me change hotels. It should be advertised that vaccination records are required to gain entry to this facility as a disclosure before booking. One of my family members was not allowed in due to this therefore we had to rebook elsewhere. Otherwise, all is great.
Stayed 1 night in Nov 2022

10/10 Excellent

Aivonnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and accessible to all.
Stayed 2 nights in Jun 2022
Response from Lei on 4 Jul,2022
Thanks

4/10 Poor

Lynn

Stayed 15 nights in Apr 2022

2/10 Terrible

Marie Shienly

Stayed 14 nights in Dec 2020

8/10 Good

CARINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Doesnt have a gym operational as listed on the one palm side...also the refrigerator is so packed with buyable items you have no room for your own items. Also house keeping was to come once during the stay and did not. I would not recommend. Pay a little more for a merriot or something comparable
Stayed 4 nights in Sep 2019
Response from Lei - Owner on 7 Sept,2019
Guest has leave the apartment with Blood stain from pillow, bedsheets, comforter. Guest leave the room very dirty and terrible smell of blood. Guest refuse to pay extra charges for the stained sheets. Guest is doing revenge for this comment which is totally not acceptable.

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2019
Response from Lei on 27 Jun,2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Lei on 30 Apr,2019
Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice 👍
Stayed 1 night in Mar 2019
Response from Lei on 5 Apr,2019
Thank you

8/10 Good

Verified traveller

Travelled with partner
Great security. Clean. Comfy bed. Balcony was a nice treat to see the city. We stayed one short night here after 24 hours of travelling and everything was perfect except there was no warm water in the shower and it was disappointing after such a long travel day and especially since we paid more for this place than we usually do to treat ourselves after the long travel day. But otherwise a perfect stay. Normally I’m not picky about cold showers in warm climates but I just needed a warm shower this day!
Stayed 1 night in Jan 2019
Response from Lei on 20 Feb,2019
Thanks for your feedback

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. Nice place.
Stayed 1 night in Jan 2019
Response from Lei on 19 Jan,2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Lei on 28 Dec,2018
Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Lei-unit owner on 27 Nov,2018
Thanks

8/10 Good

lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Lei on 4 Nov,2018
Thanks for the 4/5 ratings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I honestly love it but I hope that next time the place would have a thick blanket on bed since they dont have it what they have is like the thin sheet wherein you'll be able to put the thick blanket inside it.
Stayed 3 nights in Oct 2018
Response from Lei - Unit Owner on 28 Oct,2018
Thank you for your feedback We will address it to the staff ☺️

10/10 Excellent

Ceabert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Lei on 16 Aug,2018
Thank you, i hope to see you again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this for frends they turned up and were told it had no confermation of booking so they left in distgust i need complete refund because of this the owner is now aware of this
Stayed 1 night in Jun 2018
Response from Lei on 22 Jun,2018
Please call the site where you have done the booking to file for your refund. You have made your booking online. I have discussed this to you since a week ago. What else you cant understand?

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2018
Response from Lei on 11 Dec,2018
Thank you for the score

8/10 Good

jean

Travelled with family
Liked: Cleanliness, room comfort
A part le wifi pourri (merci smart wifi) la connexion est bien meilleure avec mon téléphone mobile, et le fait que je n ai jamais reçu le courriel pré-arrivée du loueur de l appartement … faute d hôtels.com, cela reste un bon spot un appartement propre et confortable …àrefaire
Stayed 4 nights in Apr 2023

2/10 Terrible

みっちゃん, 日本

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
台風19号で台北の直行便がキャンセルになり，マニラ経由で行くことにした．マニラへのフライﾄの中で予約．このアパートの入り口にガードマンに事情を話したが，印刷物か画面を見せろと言われた．もちろん印刷物は無く，WifiもつながらずノートPCの画面も見せられなかった．メイルを送ってくれていれば，Wifi無くとも，どうにかなったと思う．結局，１時間を要し，中には入れず，別のホテルに宿泊した．金返せ！！左の画面に表示されている日付は間違いで，10/13ー10/14が正しい．
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Aucune connexion internet alors que c'est indiqué dans le descriptif . Ainsi que pas d eau froide et dans un pays ou il fait très chaud une douche fraîche est la bienvenue et non une douche bouillante . C'est est ma 2ème expérience a palm villa je n y retournerai plus jamais .
Stayed 2 nights in Jun 2019
Response from Lei on 27 Jun,2019
Thank you for staying. We are very sorry as internet connection was down when you stayed, its not from us but from the provider. However it was fix on the next day, hence internet is back running fast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super qualité prix
Hôtel très bien placé pour une nuit en transit car aéroport très proche et pas très loin du centre-ville.
Stayed 1 night in Feb 2019
Response from Lei on 15 Feb,2019
Thanks

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
感覺很差
櫃台小姐臉很臭，房間裡連礦泉水都要收錢
Stayed 1 night in Nov 2018
Response from Lei on 24 Dec,2018
English please

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit in Manila
Good value for money - specially if only in transit in Manila - avoiding the traffic if there is no need to go into the city.
Stayed 2 nights in Jun 2018
Response from Lei - Owner on 7 Jun,2018
Thank you