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Reviews of La Quinta Inn & Suites by Wyndham Mansfield OH

2.5 out of 5
La Quinta Inn & Suites by Wyndham Mansfield OH
120 Stander Ave, Mansfield, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 375 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff person who greeted us as we arrived was friendly and welcoming. The staff who attended to the desk was not as friendly or engaging, that is until we were leaving. The housekeeping staff could have been more friendly - I seldom saw smiles on them...They appeared as though they were working for nothing, but only out of obligation...I'm not sure they liked their jobs.
Stayed 2 nights in May 2024
Response from Carrie on 20 May,2024
Thank you for taking the time to share your experience with us. We appreciate you staying with us. I'm very grateful for your insight and will be vigorously working on what you have mentioned.

8/10 Good

Tom

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Proprty was convenient to highway, yet quiet.
Stayed 2 nights in May 2024
Response from Carrie on 11 May,2024
Thank you for choosing to stay with us. We hope to see you again for any lodging needs you may have.

10/10 Excellent

Daniel, East Leroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close the highway, but very quiet
Stayed 1 night in May 2024
Response from Carrie on 5 May,2024
Thank you for taking time to to fill a survey out about your visit here. We hope to see you again.

8/10 Good

Carolyn

Stayed 1 night in May 2024
Response from Carrie on 5 May,2024
We appreciate you taking the time to fill our survey out. We hope to see you again in the future for any lodging needs that may arise for you.

6/10 Okay

Cecile

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very comfortable
Stayed 1 night in May 2024
Response from Carrie on 3 May,2024
Thank you for taking the time to give us a review on your stay. I am personally happy so see you was comfortable during your visit with us. We hope to see you again for any lodging needs you may have.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carrie on 3 May,2024
Thank you for choosing to stay with us. We hope to see you in the future for any lodging needs you may have.

6/10 Okay

Angela

Travelled with group
Disliked: Staff & service
Pool had no towels. We told desk and she said to use room towels but then wasn’t willing to give clean ones for the room. She disappeared on a sat night for at least an hour. Breakfast was mediocre. It was hot but not great. Had to ask for regular coffee and forks several times. Not super impressed. Probably won’t stay at a la Quinta in the future.
Stayed 2 nights in Apr 2024
Response from Carrie on 30 Apr,2024
Oh No! Looks like we have some adjustments to make. I am so sorry you had such issues and i will be addressing this with my staff. I do hope you give us another try in the future.

6/10 Okay

William

Stayed 1 night in Apr 2024
Response from Carrie on 22 Apr,2024
Thank you for choosing to stay with us. We appreciate your feedback and we hope to see you again.

8/10 Good

James, Newtown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice night in convenient location.
Stayed 1 night in Apr 2024
Response from Carrie on 19 Apr,2024
Thank you for sharing your experience with us. We do hope to see you again for any lodging needs you may have.

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carrie on 15 Apr,2024
Thank you taking the time to give us a review. We hope to see you again in the future for any lodging needs you may have.

10/10 Excellent

Lizzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carrie on 13 Apr,2024
Thank you for taking the time to share your experience with us! We are so happy to see you enjoyed your stay with us. We hope to see you again for any lodging needs you may have.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carrie on 13 Apr,2024
Thank you for taking the time to give us a review on your stay with our property. We hope to see you again in the future.

8/10 Good

TAMMY

Liked: Cleanliness, staff & service
Property needs some renovations. Almost canceled reservation because the property looked so worn down. The walls between rooms are paper thin. Fortunately we had neighbors who were quieter. The rooms were clean,comfortable, and well-stocked. Heat/AC were easy to adjust. All employees we met were very nice. Really appreciated the friendly check-in and great housekeeping.
Stayed 1 night in Mar 2024
Response from Carrie on 4 Apr,2024
Thank you for choosing to stay with us. I personally appreciate you taking the time to share your experience. We have been slowly renovating a lot of the property with new rooms with new flooring and walk in showers. We hope you will consider staying with us again in the future.

10/10 Excellent

Maddie

Stayed 1 night in Mar 2024
Response from Carrie on 19 Apr,2024
Thank you for choosing to stay with us! We are very proud to see you enjoyed your stay.

8/10 Good

Tove

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The heating unit in our room was unbearably noisy. While the staff is polite, nice, and very welcoming, Wyndam Hotels member services is horrible.
Stayed 1 night in Mar 2024
Response from Carrie on 23 Mar,2024
I am so sorry your heater was noisy I will be looking at that heater to fix the issue. Thank you for bringing to my attention. I hope we see you again for any lodging needs you may have.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very helpful with choosing a restaurant for super when we checked in
Stayed 1 night in Mar 2024
Response from Carrie on 23 Mar,2024
Thank you for taking the time to share your experience. We hope to see you again.

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Carrie on 18 Mar,2024
Thank you for taking the time to share your experience with us.

10/10 Excellent

Selena

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean good place
Stayed 1 night in Mar 2024
Response from Carrie on 18 Mar,2024
We are so happy to see enjoyed your stay with us. We hope to see you again in the future for any lodging needs you may have.

6/10 Okay

Nicholas j

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Overall the hotel was pretty dirty and the staff seemed miserable. The pool and hot tub looked nice but we didn’t end up using them. It could use some renovations and a good clean, probably wouldn’t come back if I was in the area but Walmart being right there was convenient and the bed was comfortable.
Stayed 1 night in Mar 2024
Response from Carrie on 18 Mar,2024
I am so sorry to hear of your experience. I will be looking at everything you described and I thank you for bringing this to our attention. I would hope you would give us another try if you are ever in the area in hopes of a extremely better experience.

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel needs to be updated, a bit rundown. Staff seems to be stressed. Not enough help? No towels in pool area, no silverware for breakfast.
Stayed 1 night in Mar 2024
Response from Carrie on 18 Mar,2024
I am so sorry that we did not meet your needs during your visit with us. I will be addressing all the issues you have described. Thank you bringing this to our attention.

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and Clean!!!
Stayed 1 night in Mar 2024
Response from Carrie on 18 Mar,2024
Thank for taking the time share your experience with us. We hope to see you again in the future.

8/10 Good

François

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Carrie on 18 Mar,2024
Thank for choosing to stay with us. We hope to see you for any lodging needs you may have in the future.

6/10 Okay

joseph

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Furniture falling apart, room smelt old and musty. Definitely needs an upgrade, especially for the price. It was definitely not worth and we are disappointed we wasted so much money on such a crappy room.
Stayed 1 night in Mar 2024
Response from Carrie on 18 Mar,2024
Thank you for giving us insight on our property i will personally be addressing you concerns with the rest of the team. Thank you for bringing this to our attention.

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Response from Carrie on 18 Mar,2024
Thank you staying with us! And thank for taking the time to give us a review. We hope to see you again.

10/10 Excellent

Mathew

Stayed 1 night in Mar 2024
Response from Carrie on 31 Mar,2024
Thank for staying with us. We hope to see you again in the future.

10/10 Excellent

Ashley, West Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area was lovely after a long drive but the elevators were not functioning so we had to carry all our luggage upstairs
Stayed 1 night in Dec 2023
Response from Carrie on 11 Mar,2024
I am so sincerely sorry about the elevator having issues. I am glad you got to enjoy our pool and hot tub area. We hope to see you again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Carrie on 8 Mar,2024
We are so happy you chose to stay with us. Thank you for taking the time to give us a review.

8/10 Good

Koralys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good one night stay. Our room and the facility was very clean. Just be aware a lot of families and children come here, so if you’re looking for quiet this wouldn’t be the right spot.
Stayed 1 night in Mar 2024
Response from Carrie on 3 Mar,2024
Thank you for taking the time to give us a review. We hope to see you again.

10/10 Excellent

Chynna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people
Response from Carrie on 3 Mar,2024
Thank you for taking the time to share your experience. We really hope to see you again for any lodging needs you may have.

10/10 Excellent

Lee

Stayed 1 night in Mar 2024
Response from Carrie on 23 Mar,2024
Thank you for choosing to stay with us. We are so happy to see you enjoyed your stay!

10/10 Excellent

casuelo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carrie on 1 Mar,2024
Thank you for staying with us. We hope to see you again for any lodging needs you may have.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Perfect for a quick trip
Price was good for a quick stay.
Stayed 3 nights in Feb 2024
Response from Carrie on 20 Feb,2024
Thank for choosing to stay with us. We appreciate you taking the time to give us a review. And we hope to see you again in the future.

10/10 Excellent

Cassie

Travelled with partner
Liked: Amenities
Room very clean and staff very attentive
Stayed 2 nights in Feb 2024
Response from Carrie on 20 Feb,2024
Thank you for taking the time to share your experience with us. We hope to see you again for any future lodging needs you may have.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay.
Stayed 1 night in Feb 2024
Response from Carrie on 15 Feb,2024
Thank you so much for taking the time to give us a review. We hope to see you again for any lodging needs you may have.

10/10 Excellent

PORTIA

Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel was under construction it was still surprisingly clean, comfortable and affordable! Pool and hot tub were sparkling clean! Well done Wyndam!
Stayed 1 night in Feb 2024
Response from Carrie on 13 Feb,2024
Thank you so much for staying with us and taking the tie to give us a review. We are so happy you enjoyed your stay with us even though we do have some renovation getting done. We hope to see you in the future for any lodging needs you may have.

8/10 Good

Weston

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Carrie on 12 Feb,2024
Thank you for taking the time to give us a review. We appreciate your business. We hope to see you again for any future lodging you may need.

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Carrie on 23 Mar,2024
Thank you for choosing to stay with us and taking the time to give us a review. We hope to see you again for any lodging needs you may have.

10/10 Excellent

Isaac

Stayed 1 night in Feb 2024
Response from Carrie on 23 Mar,2024
Thank you for taking time out of your busy life to give us a review. We are so happy to see you enjoyed your stya with us.

10/10 Excellent

Brice

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Carrie on 3 Feb,2024
Thank you for taking the time to give us a review on your stay here at LaQuinta. We hope to see you in the future for any lodging needs you may have.

6/10 Okay

nancy

Bring eye masks to block out the light.
We arrived around 8pm and went inside to check in. The lobby was a bit tired looking and smelled of pot. The lady who checked us in was friendly and efficient. Our room was 403 and as soon as we stepped off of the elevator into the hall it was as if we were the star act in a broadway show. Spotlights that light up the parking lot blazed into the windows on both ends of the hallway! Our room was good. The bathroom could have been cleaner. I got into the shower and looked at the exhaust fan on the wall and noticed a green light. I was frozen in my tracks because I was afraid there was a secret camera filming me. Don’t worry, I took the cover to the fan off and the light is actually part of the fan. Whew. Anyway I slept descent but not great because the darn spotlight outside made it seem like the sun never went down. The bed was comfy though. I didn’t eat breakfast but I did get a cup of coffee. I probably won’t stay there again.
Stayed 1 night in Jan 2024
Response from Carrie on 27 Jan,2024
I am so sorry to hear the ights in the parking lights was a bother. I will definitely look into everything you spoke of including cleaner bathrooms. Thank you for taking the time to share your experience so we can grow to fix the issues you have spoken of. I do hope if you are ever int he area again you would give us one more try.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carrie on 23 Jan,2024
Thank you for taking the time to give us a review. We are excited you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Carrie on 22 Jan,2024
Thank you for taking the time to give us a review. We hope to see you again in the future for any lodging needs you may have.

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet. Nothing fancy but a very nice motel for the price.
Stayed 1 night in Jan 2024
Response from Carrie on 20 Jan,2024
Thank you taking the time to share your experience. We truly hope to see you again for any lodging needs you may have.

4/10 Poor

Melissa

Travelled with family and small children
Disliked: Cleanliness
Well, the shampoo and conditioner bottles (which I rarely use but did this time) had barely anything in them. I believe they were used bottles. The complementary coffee was partially restocked. Hardly any channels on the tv (like 15). Not even a channel for kids. Luckily they had a netflix app so i could sign in or it would have been a long night for the kids.
Stayed 1 night in Dec 2023
Response from Carrie on 20 Jan,2024
Oh My I am truly sorry to hear you believe the shampoo and other amenities were used in your room and all of your other issues i will be personally be looking into all of this.

2/10 Terrible

Sherry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lady that check us in was rude the whole time we was there won't be going back anytime soon
Stayed 1 night in Dec 2023
Response from Carrie on 2 Jan,2024
I am so sorry. I will be investigating this and finding out what we need to do to make our guest comfortable with their stay.

4/10 Poor

James

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Carrie on 2 Jan,2024
Thank yo for taking the time to give us a review. I would like to hear more about your stay.

4/10 Poor

Tim, Providence

Stayed 1 night in Dec 2023
Response from Carrie on 20 Jan,2024
Thank you for taking the time to give us a rating. I would love to hear more details about your stay if possible. I truly hope you would give us another try when needed and hopefully we can make your stay more enjoyable.

10/10 Excellent

Malea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is quite nice, and specifically why we picked this hotel. We will be back!
Stayed 1 night in Dec 2023
Response from Carrie on 28 Dec,2023
So happy to hear you enjoyed the pool area. We can't wait for you to come back to the hotel in the future. May your New Years be amazing!

6/10 Okay

Becky

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Carrie on 28 Dec,2023
Thank you for taking the to time to share your experience with us. We hope to see you again in the future.

8/10 Good

Sky

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Carrie on 19 Dec,2023
Thank you for taking the time to give us a rating. We hope to see you again in the near future.