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Reviews of Shoresh Green Hills Family Suites Hotel

Shoresh Green Hills Family Suites Hotel
Green Hills, Shoresh, Mateh Yehuda

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 84 reviews" "
Rating 8 - Good. 39 out of 84 reviews" "
Rating 6 - Okay. 20 out of 84 reviews" "
Rating 4 - Poor. 5 out of 84 reviews" "
Rating 2 - Terrible. 2 out of 84 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Eli

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rotem

Travelled with family
Liked: Cleanliness, room comfort
Amazing place
Amazing place for families. Pastoral property with big apartments and green areas. The pool is really good for both children and adults. Breakfast is rich and served to the room, it was really nice to eat it as picnic. The people in reservation desk are nice but service has limited open hours
Stayed 2 nights in Sep 2023

6/10 Okay

Paula

Liked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Jonathan, West Orange

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view on top the mountain was spectacular. The rooms were very clean and comfortable. The rustic nature of the property was a big plus.
Stayed 3 nights in Feb 2023

8/10 Good

Edward

Liked: Cleanliness
Spacious comfortable with good facilities
Stayed 1 night in Mar 2023

8/10 Good

SILVIA

Stayed 1 night in Sep 2022

10/10 Excellent

Bergson

Stayed 1 night in Feb 2022

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful views, very clean and nice suite. The linens and bed were excellent. The bathroom was clean, but needs some work.
Stayed 1 night in Feb 2022

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
I spent a week here to recharge my batteries. It was quiet and the view is amazing. The breakfast was sufficient and the price I found on Orbitz was great. Recommend.
Stayed 4 nights in Jan 2022
Response from SHORESH GREEN HILLS on 16 Mar,2022
Dear Guest Thank you for taking the time to experience your stay in our hotel. We were happy to hear that you were happy and your stay was pleasant and hope to see you again soon with us. best regards Shoresh green hills staff

10/10 Excellent

David

Stayed 1 night in Jun 2021

6/10 Okay

Yarin

Disliked: Cleanliness
The place itself would have looked fine, when we made the reservation there was good communication. When we arrived there were a lot of ants in the room, when we got into bed there was a snail on the bed. We arrived at night so there was no answer at reception, we went to bed without bedding in an unpleasant atmosphere, very disgusting, not recommend, disappointed.
Stayed 1 night in Jun 2021

4/10 Poor

Alexandr

Business traveller
Disliked: Property conditions & facilities, room comfort
Please wait for summer
The place saw its best days the long time ago. When I arrived the house was freezing cold, it took awhile to warm the place up and only then I figured out that the shower does not work. Over all it might be a great place in summer, but should be avoided during few colder months.
Stayed 1 night in Feb 2020

6/10 Okay

ZOHAR

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Richard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A great view but a rundown room
Location is great, views are great. The suites are inside rundown, old furniture. Bathrooms need upgrade. Staff are GREAT!
Stayed 5 nights in Dec 2019

8/10 Good

Mario L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

orit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
יש מקום לשיפור הניקיון
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to the airport and the view is beautiful from the property.
Stayed 1 night in Dec 2018
Response from yarok bahar on 8 Jan,2019
Dear guest thank you for choosing shoresh green hills we hope will see you soon best regards shoresh green hills team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from yarok bahar on 8 Jan,2019
Dear guest thank you for choosing shoresh green hills we hope will see you soon best regards shoresh green hills team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Served the purpose, of one night stay between Airport and Jerusalem. Not a property for extended vacation. Property needs a face lift
Stayed 1 night in Jul 2018
Response from Public relations on 31 Jul,2018
Thank you for your opinion. Guests that stay 3 and 4 nights I think we are a great place for holiday... next time you come try the swimming pool, walk around the mountains, visit the winery, go to Stalactic Cave, cook a good dinner on the grill... relax and take it easy, . We would love to host you back in Shoresh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue is the bathroom floor that gets very wet after shower & doesn't dry well.
Response from adel on 1 Jul,2018
dear guest thank you for taking the time to view our hotel we will do evreything to make sure your stay next time will be pleasant best regards shoresh green hill

6/10 Okay

Nicolas

Liked: Cleanliness, staff & service
Nothing special
We only stayed there because we wanted to be closer to the airport the day before departure. We booked one day before, so there were not many options available. We wouldn't stay there again, it is not bad, but also it is nothing special and for the price paid really not worth it.
Stayed 1 night in Nov 2017
Thank you indeed for your comments following your stay with us at hotel Shoresh green hills' However' we are sorry to hear that you found the housekeeping somewhat disappointing, We value your feedback highly We do hope we can welcome you back to us soon Please let us know if we can personally assist you with anything else Warm regards Shoresh green hills

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the purposes we had for this time.
Thank you for helping to make our stay a good one. If it had been warmer weather we would have participated in the swimming facilities. This is a great draw for your suites. B&L
Stayed 3 nights in Nov 2017
Response from niv on 16 Nov,2017
happy to host you hope you will come again. have a good weekend.

6/10 Okay

Verified traveller

Basic Accomodations
The accommodations are pretty basic and the furnishings are very worn. Our big issue was that the room had a damp musty smell despite running the air conditioner. The location is about half way between Tel Aviv and Jerusalem. While the scenery is very nice, it is not a great base if most of your touring will be in both cities. The hotel does have a pool which we did not use because we were out during the day.
Stayed 5 nights in Sep 2017

10/10 Excellent

Aliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great relaxation
Great relaxation just outside Jerusalem in the midst of a green forest.

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean accommodation- reasonable pricel
We had great experience at the Shores Green Hills Suites, the unit was clean and comfortable, the daily breakfast served to the room was fresh and delicious. The quality of the complimentary Wifi should be improved

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
The hotel is set in a beautiful location about 20 minutes outside of Jerusalem. If you get the breakfast option, they provide you a basket full of breads, cheese, eggs, orange juice, olives, pudding, etc. We had some issues with the slow/sporadic internet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay on a mountain-top close to Jerusalem
pleasant cottages on a hill-top overlooking the hills approaching Jerusalem. Close to Highway 1, this location I imagine would be particularly pleasant and cool in the summer-time. A tasty breakfast is delivered in a Basket. Since we were checking out very early the second morning, they delivered the basket the afternoon before our departure which was considerate.

8/10 Good

Kevin, England

Liked: Cleanliness, staff & service
Middle of Nowhere
We chose this for business accommodation near Bet-Shemesh and a very good price relative to city hotels. Better than expected (although please check breakfast arrangements, as we had to leave before it turned up on 1st day). Restaurant was first class. Room was dated but adequate. Nice veranda with table & chairs looking over the countryside.

10/10 Excellent

Gregory, Camrose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Awesome stay. Great service.

6/10 Okay

Arnon, Israel

Liked: Staff & service, property conditions & facilities
Nice landscape , 20 minuts drive from jerusalem
The Family Suites are small but are Ok for families with up to 2 small childrens . The kitchen is very small and basic and has no dishes. Good free WIFI. Very good swiming pool !

8/10 Good

roni, vegas

Liked: Staff & service, property conditions & facilities
Soresh
3 night's for 5 person's. The room's are nice. Amazyng view from the hotel. Swimming pool not so clean and 7 min wallking.

8/10 Good

mike, kiel germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good place in a slightly more country setting. Was secure and relaxing

6/10 Okay

Richard, Longmeadow, MA

Liked: Staff & service
Disliked: Property conditions & facilities
Good Value and Location for Families
This is a great place for a family. Private units, with kitchenette, patio, fold-out bed. Some lawn and a playground for the kids, outdoor grills. Beautiful Israeli breakfast. It is in a good location for exploring central Israel. Tel Aviv, Yerushalayim, and many other sites are easily accessible for day trips. On the down side, the room smelled of cigarette smoke. The units could use refurbishing. The furniture is old and a bit saggy, but functional. Carpets worn, linens thin. All is functional, so if you are not looking for fancy, it should do fine. There was a problem with the hot water heater in our unit but management addressed it promptly. Best part of the stay is the morning breakfast they bring to the room in a basket. Warm fresh breads, Israeli salad, juice, and an assortment of wonderful local cheeses.

6/10 Okay

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Yona, Rochester, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and location; didn't mask attutude
Staff was not Helpful. We came during the country's worst rain storm in 20 years. No help was offered with luggage. We had to go to reception to get a plug for the bathtub that they didn't even have - it had to be delivered. Breakfast was delivered on time and was tasty. Staff was rude and didn't go out of their way to make us feel welcome. Spent too much time on their smartphones. We asked the waitstaff for a plastic bag and they couldn't procure one. Visually stunning location, and if we had breakfast in the adjoining restaurant, it would have made up for all the inconveniences and slights!! Please advise your staff.

10/10 Excellent

car1, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful and friendly
a rural setting, comfortable room with views and open to the landscape. The room was a bit "tired", but for the price it was great. Breakfast was served as a basket, generously filled, and the room had a kettle and micro-wave. We enjoyed the outdoor pool which was surprisingly clean. The reception staff were pleasant, friendly and very helpful.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
nice in theory, smoke smelling room, poor service
idea and location very lovely. our particular room smelled of smoke and when management told, did nothing more than open windows (stating all other rooms sold out). multiple communications with management failed (due to sleeping baby, asked not to knock with breakfast in morning and then someone did not). if your room doesn't smell of smoke (as i imagine most do not) and you don't need anything from the staff, it is a great alternative to the jerusalem hotels.

6/10 Okay

Verified traveller

Liked: Staff & service
million dollar view
A bit rustic with minimal amenities but a million dollar view of the valley.

10/10 Excellent

E, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful area, great value, close to Jerusalem!

6/10 Okay

Ruti, California

Liked: Staff & service
Disliked: Room comfort
Great view, double sofa bed very uncomfortable
2 bed rooms, a small kitchen & bathroom, with a great mountain view, 20 minutes from Jerusalem. enough room for five, unfortunately the sofa beds were uncomfortable to sleep on.

8/10 Good

Hazel, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views of the Jerusalem Hills
We stayed one night as we were attending a wedding at the Event Hall which is a few minutes' walk up the hill. The location was very convenient. We liked having a kettle & fridge in the suite so could make tea & coffee whenever we chose. There's also a microwave & outside, a barbeque which we didn't use. The restaurant near reception is independent from the hotel and not kosher. The hotel supplies a good breakfast in a basket delivered to the room, comprising various salads & dips, rolls, pita bread, cheeses & hard boiled eggs, a carton of orange juice & disposable plates & cutlery. It was all very enjoyable and it's possible in fine weather to eat it outside at a table on the terrace. The twin beds were a bit narrow but we had a good night's sleep. Soap in the bathroom is liquid from a dispenser. Milk (3%) was supplied in the fridge & some teabags & coffee sachets - but no decaffeinated coffee or herbal teas. We thought it was good value for money and would return.

10/10 Excellent

Larry, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten track, romantic and fun.
I really nice cabin/ zimmer based hotel around 20 minutes out of Jerusalem. The accomodation is clean and spacious with two seperate rooms. 1) Bedroom with double bed. 2) Large lounge area with a flat screen tv , small dining table. The lounge opens out to a lovely patio area with another table and chairs. Fridge included in the room. A babies cot was available when requested and set up for us. We were also offered a hot plate as we were staying over shabbat - no extra charge. Breakfast was lovely, delivered to the room. Various cheeses and breads, corn flakes, juice, olives, salad, boiled eggs and tehina. Pool area was close by although not exclusive to the hotel. Was busy over the weekend but not too busy. Lovely views from the hotels grounds. Overall a pleasant stay, not luxury accommodation but really decent and friendly staff.

8/10 Good

saul, long island

Liked: Cleanliness, property conditions & facilities
Idealic spot on top of the world
Parking was tough because of weddings an affairs going on searched forb1/2hour at my age can not climb from lowest level to highest .finally parked where I new I should not got up at 6 am to move car if anyone needed to get throughnwas chewed out by guard .he was only doing his job. They need to dedicate some spots bellow pool area and above rooms reception area parking always full and from lower level parking up to room 197 was too much

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, solitude
If you're looking for a place that off the beaten path this is it. Really there is not a lot to do here, if that's what your looking for. You get a free breakfast which is simple, but plenty. There is 1 store on the way to the lodge, get all your stuff there. It comes with a small mid-sized fridge.

10/10 Excellent

Margaret Cunningham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finding the hotel was tricky, but we finally found it. We stayed only overnite, but it was nice. It was a Kibbuzt a working farm. The countryside was beautiful, peaceful and romantic. Nice place to stay, but no shopping close by.

8/10 Good

Craig, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 'time out'
Really surprised at how good Shoresh Green Hills was. After a busy time visiting all the great sites this was a great place to put up your feet and relax and ponder all that you have done. The villa easily accomodated our family of five (very comfortable) and the star of the property was the breakfast delivered by basket each morning. We found enough food to feed us all for breakfast and lunch! We found it was easy to drive to the locations we wanted to visit in Jerusalem and the Dead Sea/ Masada. I would head back there again and would happily take groups there in the future.

8/10 Good

Roman, SF

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful and peacefull place close to Jerusalem.
The property itself is ok - does the job. By Israeli standards even above average in terms of cleanliness and maintenance. There are no even signs of luxury whatsoever - it is quite basic. However the VIEW is worth a million dollars. If you drive a car and need a place to stay close to Jerusalem (15 min) and Tel Aviv (30 min) then this is a good choice. Note however there are no restaurants or other sources of food around :)