Premier Inn, Mathern hotels

"Great city centre location, but with nice, quiet rooms. Smart decor - it's a former Radisson hotel - and the staff were all friendly and welcoming. "

"Room had broken light fitting , cob web ,and stain on the carpet ,about to run a bath and there was someone else hair in the bath and on the wall so as wanted to get ready to go out cleaned it ourselves then run myself a bath gets it and all of a sudden the water is brown scummy and something brown floating around realised it was rust coming of the rusty dirty tap/ water drainer - reported to reception oh sorry and that was it . Pillows are like air not in a good way no good for side sleeper couldn’t sleep for hours then woke up with sore neck , asked for another pillow was told if they can find one we can have one One was left in the room so at least that was sorted ., furniture chipped such a shame as could of stayed elsewhere for much cheaper but it’s where we stayed for our anniversary last time and planned on returning here in the future but I think we will look elsewhere now"

"The room was clean. Staff friendly enough breakfast was great as we were able to eat in the bar with our dog"

"Nice hotel, convenient for the station, right by a good shopping mall. The #8 bus took me around town, all the way to Clifton. Bristol is a cool destination, lots to do and see. I enjoyed returning to the Moxy at night and relaxing in their excellent bar"

"Hotel isn't old but looks very tired - bathrooms are dark and dingy, furniture in the rooms looks tatty. It might be clean but doesn't look it. Breakfast is plentiful but poorly cooked - and this isn't just for this stay, but regularly eggs are undercooked, bacon and sausages are undercooked. It's all just a bit poor! Wen i started staying here - 10ish years ago it was excellent. Those standards have slipped."

"Very nice breakfast, gym 24/7, central location"

"Not the best start when the fire alarm went off just after we'd arrived. Towels weren't changed until 4 pm. Long wait in restaurant. No sandwiches available on room service."

"Very good - but small room, especially when there are three adults in the room. Great location and really excellent facilities."

"very tasteful decor and free tea and coffee and games in reception and great ambience"